This document discusses the future of content management. It identifies three main disruptors transforming the industry: consumerization, cloud/mobile technologies, and the internet of things. These disruptors are generating massive amounts of new data and changing user expectations around access and delivery of applications. Content management needs to evolve to the next level and think bigger to stay relevant in this changing landscape. The future will be shaped by appification of processes, analytics of all organizational data, and recognition of information as a valuable business asset.

1. 1
WHAT’S THE FUTURE OF
CONTENT MANAGEMENT?

2. 2
HINT: THINK BIG

3. 3
● President,
AIIM
● Technology
and
Associa:on
evangelist
● Author:
● 8
Things
You
Need
to
Know
series
● Informa7on
Chaos
vs.
Informa7on
Opportunity
● OccupyIT:
A
Technology
Manifesto
● Content
Management
2020
● Digital
Landfill
blog
● @jmancini77
● hCp://info.aiim.org/digital-­‐landfill

4. 4
DIGITAL DISRUPTION

5. 5
The 3 DISRUPTERS

6. 6
RESOURCE CHECKLIST
(all free; just click on them!)
The Digital Office: Improving
the Way we Work
What Will it Take to be a
NextGen InfoPro?
Paper-Free Progress:
Measuring Outcomes

7. DISRUPTER #1 -- CONSUMERIZATION
is
transforming
what
users
expect
from
applica:ons
and
how
we
deliver
them.

8. DISRUPTER #2A & #2B -- CLOUD AND MOBILE
are
crea:ng
an
expecta:on
of
anywhere,
any:me
access
and
transforming
how
we
engage
with
customers
and
employees.

9. DISRUPTER #3 -- THE INTERNET OF THINGS
is
genera:ng
massive
amounts
of
new
data
and
informa:on,
crea:ng
enormous
new
challenges
and
opportuni:es.

10. 10
THE DIGITAL STAKES ARE RISING…

11. 11
WHAT DOES IT MEAN WHEN…

12. 12
Source:
IBM
Insight
Conference
THE LARGEST TAXI
COMPANY IN THE WORLD
OWNS NO CARS.

13. 13
Source:
IBM
Insight
Conference
THE LARGEST CONTENT
PLATFORM IN THE WORLD
CREATES NO CONTENT.

14. 14
Source:
IBM
Insight
Conference
THE LARGEST BOOKER OF ACCOMODATIONS
IN THE WORLD OWNS NO HOTELS.

15. 15
IT MEANS DIGITAL IS NOW THE
WORLD’S CURRENCY.

16. 16
AND EVERY BUSINESS, NO MATTER
HOW WELL ENTRENCHED, COULD
BECOME THE NEXT BLOCKBUSTER.

17. 17
CONTENT MANAGEMENT IS AT THE
HEART OF THE REVOLUTION.

18. 18
BUT IT NEEDS TO EVOLVE TO THE
NEXT LEVEL – AND THINK MUCH
BIGGER.

19. WHY does
“ECM” no
longer seem to
fit?

20. More than half of
organizations (52%)
are working towards
a company-wide ECM
capability, but only
14% have completed
it.
2015
–
AIIM
“ECM
Decisions”

21. 61% of organizations
with ECM systems
have no connection
between those
systems and their
ERP/finance systems.
2015
–
AIIM
“ECM
Decisions”

22. Only 39% have some
degree of mobile
access to their ECM
systems.
2015
–
AIIM
“ECM
Decisions”

23. 62% of organizations
with ECM systems are
still strongly reliant
on their file-shares.
2015
–
AIIM
“ECM
Decisions”

24. 60% of organizations
with ECM systems
say…
“Gaining user
adoption has been a
big problem for our
ECM project.”
2015
–
AIIM
“ECM
Decisions”

25. 25
The future of Content Management
Is being shaped by 3 forces…

26. 26
1 – The “appification” of business processes.

27. 27
“Enterprise” solutions are being bought by
the drink, and assembled with no-code or
low-code solutions.

28. 28
2 – Analytics.

29. 29
We finally have tools to understand all of the
mysterious “dark data” in our organizations
and extract value from it.

30. 30
3 – Infonomics.

31. 31
“Infonomics” means information assets
have value and must be managed, secured,
optimized, and protected like any other
business asset.

32. 32
Source:
IBM
Insight
Conference
Content and Information Management
are key to turning Digital Disruption into
Digital Opportunity.

33. 33
Source:
IBM
Insight
Conference
Find out how at #AIIM16.
CLICK HERE FOR DETAILS.

34. 34
RESOURCE CHECKLIST
(all free; just click on them!)
The Digital Office: Improving
the Way we Work
What Will it Take to be a
NextGen InfoPro?
Paper-Free Progress:
Measuring Outcomes