10. “On Sunday evening,
we open up our dazzling
personal computing devices
and enter … an online world
that is virtual yet rich and
understanding, global yet
intimate and, while running on
silicon and fiber, refreshingly
human.”
Malcolm Frank, Executive Vice President of Strategy and
Marketing, Cognizant Technology Solutions Corporation
11. “Monday morning arrives…
the standard issue computer
provides access to
standardized systems of
record yet offers precious little
human engagement …
Work technology has become
a limiter in our professional
lives. ”
Malcolm Frank, Executive Vice President of Strategy and
Marketing, Cognizant Technology Solutions Corporation
12. “For the next generation of knowledge workers,
entering the workplace often feels
like entering a computer science museum.”
Ray Wang, “Coming to Terms with the Consumerization of IT,”
Harvard Business Review Blog
24. The biggest risks -- and biggest
opportunities – are in those areas where
the pace of change is most divergent.
25. So what do CIOs and IT need to do to avoid
being the villains in the consumerization story?
26. IT needs to think less like a “railroad” and
more like a “cab company”…
Don’t lay track, take users on trips.
27. IT needs to understand patterns of work rather
than devices – stop the preoccupation with
connecting X with Y and find out, “why Y?”
28. IT needs to understand that they are now in a
different business. In the past, IT was in the…
1 -- Systems building business
2 -- Keeping the lights on business
3 –- Technology provisioning business
4 -– Compliance business
5 -- Security business
6 -– Privacy business
29. These roles don’t go away, but in the new
world IT’s core business is…
31. What should be the new CIO agenda in the era
of consumerization?
32. Create a decision framework that analyzes the
risks and rewards of new technologies; drive
decisions with the framework, not with the
latest technology.
33. Stay ahead of the users. Build an IT culture
around watching consumer trends and looking
for ways to bring the latest into the business.
34. Know your true mission. Best-in-class
technology is great. Technology that fits your
organization is even better.
35. Connect the dots. In today’s social world, one
of IT’s greatest callings is to help make sure
information moves fast and efficiently from a
mega-sized database to bite-sized tablets and
smartphones. Think information logistics.
36. Visibly change tech support. By default, IT
assumes users are clueless. Users, on the
other hand, see IT as frustrating, slow and
outmoded. This is a broken model and it has to
change.