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Facebook Performance Report
Australia
October 2013

www.socialpulse.co // hello@socialpulse.co // #fbreport
Analysed by Online Circle Digital
Contents

Australian Facebook Performance Report
October 2013 // #fbreport

Social Customer Care Report

3

Musicians & Bands

43 - 44

Top Facebook Pages by Engagement

4-5

News & Magazines

45 - 46

Top 30 Facebook Pages by Fans

6

Pets

47 - 48

Top 20 Industries by Engagement

7

Politics

49 - 51

Top 20 Industries by Fans

8

Quick Serve Restaurants

52 - 53

Introduction

9 - 10

Radio

54 - 55

Airlines, Travel & Tourism

11 - 12

Retail - Fashion

56 - 58

Alcohol - Beer, Wine & Cider

13 - 14

Retail - Grocery

59 - 60

Alcohol - Spirits

15 - 16

Sporting Clubs

61 - 62

Automotive - Manufacturers

17 - 18

Telecommunications

63 - 64

Banks & Financial Institutions

19 - 20

TV Channels & Networks

65 - 66

Department & Online Stores

21 - 23

TV Shows

67 - 69

Education

24 - 25

Methodology

70 - 71

Electronics

26 - 28

About Us

72

FMCG - Beverages

29 - 31

FMCG - Snackfoods

32 - 34

Government

35 - 37

Health, Beauty, Medical
& Pharmaceutical

38 - 40

Insurance

41 - 42

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

2
Social Customer Care Report - Australia
Response Rate vs. Response Time

Data analysed by Online Circle Digital & collected by Social Pulse™
Social Customer Care Report
October 2013 // #ccreport

Download the full report and see how your brand

Response Rate vs. Response Time
Data by Social Pulse™ - www.socialpulse.co
Analysed by Online Circle Digital from 09 - 30 September 2013

2,300

ranks when it comes to customer service here:

Legend

Alcohol - Beer, Wine & Cider

www.socialpulse.co/socialcustomercare

Outliers

Australia’s most comprehensive industry

Average Response Time (mins)

1,800

benchmarking tool which shows how Australian
brands are adapting to social media as a customer

Alcohol - Spirits
1,300

Education

Automotive
- Manufacturers

Radio

800

service channel.

Health, Beauty,
Medical & Pharmaceutical

View your industry and brand pages’:
•	 Average response rate
•	 Average response time
•	 Number of consumer posts received

FMCG - Beverages

FMCG
- Snackfoods

News & Magazines
Government
Pets
300

Sporting Clubs

Metropolitan
Newspapers

TV Shows
0%

10%

20%

30%

Retail
& Consumer Merchandise

Electronics
Quick Serve
Restaurants

Retail - Online Deals

Insurance
Retail - Department Stores

Telecommunications
Banks
& Financial
Institutions

And compare your brand pages with your
competitors.

Retail - Grocery

Airlines, Travel & Tourism
40%

50%

60%

70%

Response Rate%

80%

90%

100%

Download the Social Customer Care
Report Now

TV Networks

Size of bubble represents volume of posts received.

Download the full report here: www.socialpulse.co/socialcustomercare

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

4
Top Facebook Pages by Engagement*
Data analysed by Online Circle Digital - www.theonlinecircle.com

787 to 2,245 Fans

2,291 to 6,638 Fans

Data collected by Social Pulse™ - socialpulse.co
Chewbies

Data collected by Social Pulse™ - socialpulse.co
IGA Victoria

38.8%

Craig Emerson

18.4%

Tasmanian Young Labor

7.2%

SpinTel

17.2%

Tasmanian Greens

14.8%

Greyhounds As Pets

11.4%

6.8%

Police Bank

Fishchick Aquatics

5.9%

Will Hodgman

6.1%

Chandon Australia

5.7%

Michael Ferguson

6.0%

Hello Mobile

7.0%

4.8%

Lara Giddings

nib health insurance

4.7%

Nick McKim

2.8%

Youi

3.6%

Internode

2.1%

Coca-Cola Amatil

3.0%

Adam Internet

1.5%

0%

20%

40%

60%

80%

100%

0%

7,027 to 20,002 Fans

Hey Pup

92.9

15.4%

31.7%

Malcolm Turnbull

Frangelico Australia

10.3%

BankSA

10.3%

30.4%
27.7%

ABC News
Nova 937

7.3%
7.0%

The Grill Team

Australian Federal Police

7.0%

27.6%
19.3%

Matt and Jo

City of Perth

news.com.au

0%

20%

40%

60%

80%

100%

35.6%

The NT News

15.1%

Medibank

80%

72.4%

SF Australia

23.4%

Paws For Life

60%

SAFM

31.3%

Ed Husic, Federal Labor for…

40%

Data collected by Social Pulse™ - socialpulse.co

42.1%

AEC

20%

20,678 to 71,048 Fans

Data collected by Social Pulse™ - socialpulse.co
Christine Milne

3.4%

100%

17.0%
15.4%
13.6%
0%

20%

40%

60%

80%

100%

Simple social media analytics that matter
* Average for September 2013

www.socialpulse.co // hello@socialpulse.co

4
Top Facebook Pages by Engagement*
Data analysed by Online Circle Digital - www.theonlinecircle.com

71,244 to 232,186 Fans

233,806 to 648,408 Fans

Data collected by Social Pulse™ - socialpulse.co

Data collected by Social Pulse™ - socialpulse.co

Fox FM

112.4%

B105

13.6%

The X Factor - Australia

36.2%

Australian Labor Party

16.0%

Official Big Brother Australia

49.2%

The Australian Greens

20.7%

Sunrise

58.4%

Hawthorn Football Club

25.1%

Tony Abbott

61.1%

Babyology

38.9%

9 News

62.2%

2Day FM

Fifi and Jules

12.5%

Hungry Jack's

30.6%

Kyle and Jackie O

27.8%

Carlton Football Club

26.9%

Essendon Football Club

TODAY

26.2%

11.3%

Collingwood Football Club
Black Milk Clothing

0%

20%

40%

60%

80%

100%

80%

120%

10.9%
8.6%
6.9%
0%

20%

40%

60%

80%

100%

100%

709,848 to 1,854,761 Fans

Data collected by Social Pulse™ - socialpulse.co
KFC Australia

3.50%

Home and Away (Official)

3.10%

McDonald's Australia

3.10%

Visit Queensland, Australia

2.70%

Lorna Jane

2.40%

[yellow tail]

1.90%

MasterChef Australia

0.90%

Coca-Cola Australia

0.80%

Hamish & Andy

0.70%

[V] Music - Channel [V] Australia

0.70%
0%

20%

40%

60%

Simple social media analytics that matter
* Average for September 2013

www.socialpulse.co // hello@socialpulse.co

5
Top 30 Facebook Pages by Fans*

Data analysed by Online Circle Digital - www.theonlinecircle.com

1

Australia.com
4,467,607

11

McDonald’s Australia
738,257

21

JB Hi-Fi Official
553,313

2

Bananas in Pyjamas
2,519,842

12

KFC Australia
709,848

22

The X Factor - Australia
553,149

3

Hamish & Andy
1,854,761

13

triple j
648,408

23

Coles
542,980

4

Home and Away (Official)
1,120,424

14

Subway Australia
621,323

24

V Energy Drink Australia
535,139

5

MasterChef Australia
1,116,400

15

Foxtel
621,292

25

The Voice Australia
533,342

6

Coca-Cola Australia
949,619

16

26

Black Milk Clothing
531,400

7

[yellow tail]
902,112

17

Justice Crew
609,868

27

7-Eleven Australia
521,524

8

Visit Queensland, Australia
802,284

18

Official Big Brother Australia
599,045

9

[V] Music - Channel [V] Australia
792,674

19

Neighbours
572,895

29

Kogan
497,208

Lorna Jane
784,478

20

Dreamworld Australia
569,120

30

Commonwealth Bank
492,100

10

Michelle Bridges
12 Week Body Transformation

609,897

28

Woolworths
Australia’s Fresh Food People

515,321

Simple social media analytics that matter
* Average for September 2013

www.socialpulse.co // hello@socialpulse.co
Top 20 Industries by Engagement*

Data analysed by Online Circle Digital - www.theonlinecircle.com

Politics

20.90%

Radio

12.73%

News & Magazines

11.35%

Sporting Clubs

7.60%

Banks & Financial Institutions

4.65%

Airlines, Travel & Tourism

4.59%

TV Shows

4.44%

Government

4.43%

Pets

4.32%

TV Networks

3.80%

Quick Serve Restaurants

3.03%

Electronics

2.95%

Automotive - Manufacturers

2.92%

Musicians & Bands

2.87%

Department & Online Stores

2.75%

Retail - Fashion

2.70%

Education
Health, Beauty, Medical &
Pharmaceutical

2.56%
2.26%

Alcohol - Spirits

2.12%

Alcohol - Beer, Wine & Cider

2.08%

Simple social media analytics that matter
* Average for September 2013

www.socialpulse.co // hello@socialpulse.co
Top 20 Industries by Fans*

Data analysed by Online Circle Digital - www.theonlinecircle.com

10,167,365

TV Shows
Airlines, Travel & Tourism

9,112,141

Department & Online Stores

4,536,348

Retail - Fashion

4,507,687
4,235,820

FMCG - Snackfoods
Electronics

4,157,606

Radio

4,145,566
3,806,574

Quick Serve Restaurants
Sporting Clubs

3,724,131
3,364,209

FMCG - Beverages
TV Networks

3,041,336

Health, Beauty, Medical &
Pharmaceutical

2,909,211

Musicians & Bands

2,899,158

Automotive - Manufacturers

2,359,749

Retail - Grocery

2,077,568

Alcohol - Beer, Wine & Cider

2,054,606
1,959,588

Alcohol - Spirits
News & Magazines
Government
Banks & Financial Institutions

1,878,938
1,240,671
1,178,203

Simple social media analytics that matter
* Average for September 2013

www.socialpulse.co // hello@socialpulse.co
Introduction

Australian Facebook Performance Report
October 2013 // #fbreport

Welcome to the 2013 October
Edition of the Australian
Facebook Performance Report.

requirement that promotions on Facebook only

Along with the Customer Care Report, we have

be administered through apps. This change is

also created 3 graphics.

This report is our most exciting one yet, as it marks

driven competitions.

the launch of our sister company, social media
analytics software, Social Pulse™:
www.socialpulse.co
This report also establishes us as the largest and
most reputable Facebook benchmarking tool
in Australia, since reaching a quarter of a million
people with our last report back in June.
Using data from Social Pulse™, mathematical and
statistical foundations produced in consultation
with 95th Percentile Pty Ltd. (John Ward) and
information analysed by the Online Circle Digital
Data team, the Facebook Report provides success
benchmarks to increase your understanding of the
strategies and tactics behind some of Australia’s
most successful Facebook brand pages.
The full report can be downloaded at:
www.theonlinecircle.com

What’s changed?

particularly significant for small businesses and
start-ups that can now economically run fan-growth

In addition to changes to the Facebook platform,
the results of this report have also been affected
by TV social integration; with TV Shows overtaking
Tourism as the number 1 industry on social media.
With shows like Big Brother, X Factor and Q&A
utilising the power of Facebook and Twitter, social
media integration has become the rule for the
2013 TV season.

New additions
The biggest addition to the October Facebook

The top 30 Facebook Pages by fans, the top 20
industries by fans and our newest addition:
the top 20 industries by engagement.
Brand Pages which have fallen below the level of
statistical confidence (of engagement rate) but still
have high fan growth have been included as shaded
data on each table.
We have also updated our report by broadening
some categories to include even more brand pages.
If you don’t see your brand in this report and would
like to add it to the next report, you can do so here:
www.socialpulse.co/australian-facebookperformance-report

Report is the Customer Care Report.

Last words

As Facebook Pages emerging as a customer

This report is here to provide you with numerical

service channel for brands, we felt it was necessary

benchmarks across Australian brands on Facebook.

to benchmark and understand the current state

These numbers are not opinion and should assist

of play for Australia. The report evaluates brand

you along with other varying factors.

pages and industries’ average time to respond
to customer posts, and response rate percentage.
Download the full report here and see how your

Facebook has undergone some big transformations

brand ranks when it comes to customer care:

since our last report, including the removal of the

www.socialpulse.co/socialcustomercare

Data for this report was collected from our data
analysis and visualisation software, Social Pulse™
on the 2, 9, 16, 23 and 30 of September. Please
review the methodology at the end of the report
for a clear understanding of each metric.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

9
Introduction

Australian Facebook Performance Report
October 2013 // #fbreport

Social Pulse™ provides social media analytics,
competitive intelligence, consumer insights,
and financials calculations for social media.
You can sign up for a free, all-access trial of
Social Pulse™ here: www.socialpulse.co

Lucio Ribeiro
MD Social Pulse™ Australia

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

10
Airlines, Travel & Tourism

Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Sep-13

Jun-13

Sep-13

Jun-13

9,112,141

418,648

409,518

207,680

4,467,607

285,423

236,239

Fan Growth %

Engagement Rate
Sep-13

Share of
Engagement

Sep-13

Jun-13

Jun-13

431,615

3.5%

4.5%

4.6%

3.7%

70,014

180,656

1.6%

4.5%

6.4%

5.8%

68.2%

1

1

Australia.com

2

2

Visit Queensland, Australia

802,284

22,008

77,703

5,560

151,846

0.7%

25.8%

2.7%

11.7%

5.3%

3

3

Dreamworld Australia

569,120

5,035

4,714

2,162

5,213

0.4%

0.9%

0.9%

0.8%

1.2%

4

4

Qantas

400,920

4,337

5,349

5,469

8,809

1.4%

2.5%

1.1%

1.5%

1.0%

5

5

Flight Centre Australia

320,339

11,858

15,449

11,794

5,983

3.7%

-

3.7%

5.7%

2.8%

6

6

Virgin Australia

274,086

18,778

7,011

20,815

9,223

7.8%

3.8%

6.9%

2.8%

4.5%

7

9

P&O Cruises Australia

267,365

13,234

7,592

35,661

9,700

14.3%

5.3%

4.9%

4.0%

3.2%

8

7

Jetstar Australia

255,851

4,111

5,057

6,901

8,022

2.7%

3.5%

1.6%

2.2%

1.0%

9

8

Expedia.com.au

193,673

1,743

5,153

601

3,171

0.3%

1.7%

0.9%

2.7%

0.4%

10

10

Western Australia

177,962

7,237

8,150

1,247

6,297

0.7%

3.8%

4.1%

4.8%

1.7%

11

11

Warner Bros. Movie World - Gold Coast,
Australia

158,513

1,625

2,336

1,464

3,609

0.9%

2.4%

1.0%

1.6%

0.4%

12

13

Air New Zealand

154,971

1,482

4,294

2,079

7,005

1.3%

5.3%

1.0%

3.2%

0.4%

13

14

Escape Travel

149,875

5,949

4,568

11,638

2,333

8.0%

-

4.0%

3.5%

1.4%

14

12

Sea World - Gold Coast, Australia

147,482

3,473

4,955

1,686

2,711

1.1%

2.0%

2.4%

3.6%

0.8%

15

-

Northern Territory - Australia's Outback

144,239

9,346

4,294

12,677

6,202

9.1%

8.5%

6.5%

5.6%

2.2%

16

18

STA Travel Australia

132,914

1,157

3,722

1,174

10,196

0.9%

9.7%

0.9%

3.4%

0.3%

17

16

Melbourne Cricket Ground (MCG)

125,407

8,521

4,469

1,717

2,255

1.4%

1.9%

6.8%

3.8%

2.0%

18

15

AirAsia Australia

125,161

789

1,040

990

1,130

0.8%

1.0%

0.6%

0.9%

0.2%

19

17

Australia Zoo

123,047

8,247

3,743

3,247

2,187

2.7%

2.0%

6.7%

3.3%

2.0%

20

19

Student Flights Australia

121,325

4,295

3,680

10,784

5,067

9.2%

5.1%

3.5%

3.6%

1.0%

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

11
Airlines, Travel & Tourism

Australian Facebook Performance Report
October 2013 // #fbreport

Top Posts by Comments

Top Posts by Likes
#1

Australia.com

#1

Virgin Australia

Top Posts by Shares
#1

Australia.com

30°C and sunny today on
Cable Beach, Western Australia (photo: KIMBERLEY MEDIA)

30°C and sunny today on
Cable Beach, Western Australia (photo: KIMBERLEY MEDIA)

77,968 Likes
#2

Essendon entry: “A classic tale of
love at first sight. This is a story of
how one young mosquito - armed
with passion, courage
and vigour - went the extra mile.”

4,597 Comments

9,720 Shares

Australia.com

#2

Australia Zoo

#2

Australia.com

Jump if you love a sunny
weekend. (Photo by Suzanne
Ebert on Kangaroo Island
Marine Adventures)

Meet Lily. (6 photos)

68,015 Likes
#3

Can you guess what this is?
Leave your answer below and
if you guess right, you’ll go into
the draw to win an Adoption
(maximised) of your choice...

3,887 Comments

9,021 Shares

Australia.com

#3

Australia.com

#3

Australia.com

Meet Lily. (6 photos)

30°C and sunny today on
Cable Beach, Western Australia (photo: KIMBERLEY MEDIA)

A roadtrip from Alice Springs
to Darwin (9 photos)

66,510 Likes

2,172 Comments

8,389 Shares
Simple social media analytics that matter

Data analysed by Online Circle Digital

www.socialpulse.co // hello@socialpulse.co
Alcohol - Beer, Wine & Cider
Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Fan Growth %

Engagement Rate

1

2

2

Sep-13
[yellow tail]

Jun-13

Sep-13

Jun-13

Sep-13

Jun-13

2,054,606
1

Sep-13

Share of
Engagement

Jun-13

42,709

52,476

54,115

75,244

1.8%

6.9%

2.1%

3.9%

902,112

16,915

14,023

37,098

36,132

4.2%

4.7%

1.9%

1.8%

39.6%

Rekorderlig Cider - Australia

261,658

8,866

11,285

4,343

4,442

1.7%

1.8%

3.4%

4.5%

20.8%

Pure Blonde

227,671

-

1,387

-147

2,527

-0.1%

1.1%

-

0.6%

-

Dan Murphy's

126,336

766

909

1,518

1,548

1.2%

1.3%

0.6%

0.8%

1.8%

3

5

Tooheys Extra Dry

123,274

-

732

155

776

0.1%

0.6%

-

0.6%

-

4

6

Riccadonna

100,112

1,112

3,343

14

3,225

-

3.4%

1.1%

3.5%

2.6%

5

8

XXXX GOLD

71,402

1,150

2,907

571

1,613

0.8%

2.4%

1.6%

4.3%

2.7%

6

7

VB

71,244

2,243

2,790

1,732

1,024

2.5%

1.5%

3.1%

4.1%

5.3%

7

10

Tooheys New

61,951

1,061

3,286

-64

4,887

-0.1%

12.7%

1.7%

8.1%

2.5%

8

11

Carlton Draught

43,500

693

1,079

834

648

1.9%

1.6%

1.6%

2.7%

1.6%

9

12

Brown Brothers Winery

43,384

1,648

667

660

749

1.5%

1.9%

3.8%

1.7%

3.9%

10

16

Bulmers Australia

42,122

304

2,526

-19

7,545

-

26.1%

0.7%

7.8%

0.7%

11

9

Strongbow Australia

41,906

444

1,032

48

-40

0.1%

-0.1%

1.1%

2.5%

1.0%

Hahn

37,701

1,383

2,558

3,816

7,296

10.8%

59.8%

3.7%

16.0%

3.2%

12
13

15

Wolf Blass Wines Australia

37,146

346

1,660

42

4,573

0.1%

14.2%

0.9%

4.9%

0.8%

14

13

Guinness Australia

35,314

799

838

99

182

0.3%

0.5%

2.3%

2.4%

1.9%

15

14

Magners Australia

34,945

357

392

134

53

0.4%

0.2%

1.0%

1.2%

0.8%

Sol Beer Australia

32,363

-

700

-1

1,970

-

6.6%

-

2.2%

-

16

17

getwinesdirect.com

32,176

366

341

54

85

0.2%

0.3%

1.1%

1.1%

0.9%

17

19

Yellowglen

30,863

1,681

1,028

1,817

77

6.0%

0.3%

5.4%

3.4%

3.9%

18

20

Coopers

29,523

760

476

595

793

2.0%

2.9%

2.6%

1.7%

1.8%

19

-

Peroni Nastro Azzurro Australia

25,635

577

766

-4

-30

-

-0.1%

2.2%

3.0%

1.4%

20

-

Little Creatures Brewing

25,576

1,238

570

827

442

3.3%

1.9%

4.8%

2.4%

2.9%

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

13
Alcohol - Beer, Wine & Cider
Australian Facebook Performance Report
October 2013 // #fbreport

Top Posts by Comments

Top Posts by Likes
#1

Rekorderlig Cider - Australia

#1

Brown Brothers Winery

Top Posts by Shares
#1

Brown Brothers Winery

Want!

We’ve got something special for
all our Moscato fans and we think
it’s the must-have accessory. Our
Still Moscato 2 Litre is available...

2,782 Likes
#2

We’ve got something special for
all our Moscato fans and we think
it’s the must-have accessory. Our
Still Moscato
2 Litre is available...

274 Comments

847 Shares

Riccadonna

#2

#2

VB

getwinesdirect.com

All weekends should start a little
like this...
Have a good one everyone!

TONIGHT ONLY. Share and like
and we’ll draw 5 winners for
a case of this trophy winner.
Trophy Winning , Gold Medal
winning and voted Top 10...

2,754 Likes
#3

Two very well known pollies, with
very little in common except for
their love of the baggy green.
So tell us, who would you rather
have a beer with, Hawky or ...

264 Comments

480 Shares

Rekorderlig Cider - Australia

#3

getwinesdirect.com

#3

Riccadonna

Who’d like a dozen of these
strawberry roses?

TONIGHT ONLY. Share and like
and we’ll draw 5 winners for
a case of this trophy winner.
Trophy Winning , Gold Medal
winning and voted Top 10...

All weekends should start a little
like this...
Have a good one everyone!

2,676 Likes

208 Comments

365 Shares

Data analysed by Online Circle Digital - www.theonlinecircle.com

Data analysed by Online Circle Digital

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co
Alcohol - Spirits

Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Fan Growth %

Engagement Rate

Sep-13

Jun-13

Sep-13

Jun-13

Sep-13

Jun-13

Sep-13

1,959,588

41,588

47,267

56,978

41,752

4.4%

2.3%

2.1%

2.3%

4,842

8,507

6,025

10,282

2.1%

4.1%

1.6%

3.3%

Share of
Engagement

Jun-13

1

1

Wild Turkey Australia

293,464

11.6%

2

3

Jim Beam

269,875

2,834

8,417

711

17,754

0.3%

10.3%

1.1%

4.7%

6.8%

3

2

Bundy Rum

233,830

11,235

6,398

17,786

3,783

7.9%

1.9%

4.8%

3.2%

27.0%

4

-

Smirnoff

216,515

1,630

-

4,275

-212

2.0%

-0.1%

0.8%

-

3.9%

5

5

Jack Daniel’s Australia

156,235

5,541

5,259

13,308

1,945

8.9%

1.3%

3.5%

3.6%

13.3%

6

4

Baileys Australia

150,992

3,173

7,454

28

1,726

-

1.2%

2.1%

5.0%

7.6%

7

7

American Honey Australia

132,929

4,724

1,768

7,814

421

6.1%

0.5%

3.6%

1.9%

11.4%

8

6

Johnnie Walker

119,079

1,114

2,816

-8

851

-

0.7%

0.9%

2.4%

2.7%

9

8

Bundy R. Bear

83,345

661

1,667

440

997

0.5%

1.2%

0.8%

2.1%

1.6%

10

10

ABSOLUT

82,154

1,058

1,169

715

153

0.9%

0.2%

1.3%

1.6%

2.5%

Jagermeister Australia

79,257

-

1,337

-6

43

-

0.1%

-

1.7%

-

469

-186

535

-0.3%

0.8%

1.8%

0.7%

3.0%

11

11

Jameson Irish Whiskey Australia

69,800

1,255

12

12

Midori Australia

58,198

370

1,738

-26

433

-

0.8%

0.6%

3.0%

0.9%

Canadian Club

53,211

-

12,951

53

6,972

0.1%

15.3%

-

27.6%

-

1,162

802

2,209

1,562

5.0%

4.1%

2.6%

2.1%

2.8%

13

14

Stoli Vodka Australia

45,006

14

15

Southern Comfort

32,809

500

803

282

1,468

0.9%

6.1%

1.5%

3.2%

1.2%

15

-

Frangelico Australia

13,228

1,367

-

3,488

-4

30.6%

-0.1%

10.3%

-

3.3%

Russian Standard

11,270

-

77

-25

13

-0.2%

0.1%

-

0.7%

-

Chandon Australia

2,129

122

-

117

58

5.6%

3.2%

5.7%

-

0.3%

16

-

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

15
Alcohol - Spirits

Australian Facebook Performance Report
October 2013 // #fbreport

Top Posts by Comments

Top Posts by Likes
#1

Bundy Rum

#1

Bundy Rum

Top Posts by Shares
#1

American Honey Australia

Delicate honey, caramel and
spice on the tongue. Sandblasted
crystal tumblers on the hand. And
walnut wooden encasing on the
mantelpiece...

The perfect combination of hot
and cold to get your taste buds
dancing!
1) Melt butter in pan over
medium heat & stir in...

5,267 Likes
#2

Delicate honey, caramel and
spice on the tongue. Sandblasted
crystal tumblers on the hand.
And walnut wooden encasing on
the mantelpiece...

468 Comments

1,415 Shares

Bundy Rum

#2

Jack Daniel’s Australia

#2

Bundy Rum

Sarsaparilla & Red Rum.
Deceptively delicious.

Sarsaparilla & Red Rum.
Deceptively delicious.

3,501 Likes
#3

One word to describe your
family?

369 Comments

689 Shares

Wild Turkey Australia

#3

American Honey Australia

Wild Turkey RARE will be in
store before you know it. In the
meantime, let’s hear from the
lucky few who got their hands on
The First Batch. Let us know...

366 Comments

Bundy Rum

The year is 2050, all other drinks
have been destroyed and the
battle for supremacy rages on
between Cola & Dry.
Choose your side.

2,526 Likes

#3

667 Shares
Simple social media analytics that matter

Data analysed by Online Circle Digital

www.socialpulse.co // hello@socialpulse.co
Automotive - Manufacturers
Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Fan Growth %

Engagement Rate
Sep-13

Share of
Engagement

Sep-13

Jun-13

Sep-13

Jun-13

Sep-13

Jun-13

Jun-13

2,359,749

68,972

70,783

63,089

93,257

2.7%

5.3%

2.9%

4.0%

4,229

5,828

1.1%

1.5%

3.0%

1.4%

17.4%

1

1

Holden

398,257

12,010

5,466

2

2

Kia Australia

224,812

3,916

2,411

7,572

3,304

3.4%

1.6%

1.7%

1.2%

5.7%

3

3

Hyundai Australia

204,619

5,467

6,134

10,542

15,851

5.2%

11.4%

2.7%

4.1%

7.9%

4

4

Suzuki Australia

161,549

2,558

6,064

8,354

16,032

5.3%

11.8%

1.6%

4.2%

3.7%

5

6

Toyota Australia

149,257

3,890

2,331

2,018

1,877

1.4%

1.4%

2.6%

1.7%

5.6%

Jeep Australia

144,100

-

1,070

190

2,175

0.1%

1.5%

-

0.7%

-

6

7

Toyota 4x4

136,841

2,272

2,581

1,919

1,653

1.4%

1.3%

1.7%

2.0%

3.3%

7

8

Nissan

128,154

3,088

6,363

3,855

7,198

3.1%

7.0%

2.4%

6.0%

4.5%

8

9

BMW Australia

104,917

6,936

5,800

5,222

1,155

5.1%

1.3%

6.6%

6.3%

10.1%

9

13

Mercedes-Benz Australia

96,824

5,582

7,912

3,628

9,440

3.8%

14.1%

5.8%

11.0%

8.1%

10

12

Lexus Australia

84,663

2,341

2,260

392

2,664

0.5%

3.5%

2.8%

2.9%

3.4%

11

11

Mazda Australia

83,995

799

547

686

405

0.8%

0.5%

1.0%

0.7%

1.2%

12

10

Mitsubishi Motors Australia

82,434

459

483

418

249

0.5%

0.3%

0.6%

0.6%

0.7%

13

14

Ford Australia

80,232

3,951

2,637

3,438

4,335

4.4%

6.5%

4.9%

3.8%

5.7%

14

15

HSV - Holden Special Vehicles

75,595

1,616

6,042

653

9,789

0.9%

15.7%

2.1%

8.8%

2.3%

15

16

Audi Australia

70,551

6,897

7,737

1,839

3,668

2.7%

6.2%

9.8%

12.6%

10.0%

16

17

MINI Australia

69,072

1,725

1,936

3,201

3,795

4.7%

6.7%

2.5%

3.3%

2.5%

17

19

Volkswagen Australia

55,741

2,965

758

2,411

621

4.4%

1.2%

5.3%

1.5%

4.3%

18

18

Honda Australia

53,973

781

1,507

163

1,294

0.3%

2.5%

1.4%

2.9%

1.1%

19

20

Lamborghini

49,318

510

333

459

289

0.9%

0.6%

1.0%

0.7%

0.7%

20

-

Nissan Navara Australia

48,945

1,209

1,481

2,090

3,810

4.4%

10.6%

2.5%

3.9%

1.8%

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

17
Automotive - Manufacturers
Australian Facebook Performance Report
October 2013 // #fbreport

Top Posts by Comments

Top Posts by Likes
#1

#1

Holden

Mercedes-Benz Australia

Top Posts by Shares
#1

Holden

Today we remember a Holden
great - the one and only ‘King of
the Mountain’, Peter Brock, who
passed away on this day seven
years ago. We miss you Brocky!

Today we remember a Holden
great - the one and only ‘King of
the Mountain’, Peter Brock, who
passed away on this day seven
years ago. We miss you Brocky!

16,455 Likes
#2

Which colour does a MercedesBenz look best in?

799 Comments

7,187 Shares

Hyundai Australia

#2

Toyota Australia

#2

Toyota Australia

LIKE us & enter to WIN 1 of 10
ticket sets to see One Direction
LIVE in concert!
http://on.fb.me/19VWHSi

What a smother! Congratulations
to our weekly winner, Corin! His
AFL Legendary Moment won him
2 x AFL Grand Final Tickets, and
keeps him in the draw...

4,957 Likes
#3

What a smother! Congratulations
to our weekly winner, Corin! His
AFL Legendary Moment won him
2 x AFL Grand Final Tickets, and
keeps him in the draw...

728 Comments

755 Shares

Lexus Australia

#3

#3

Holden

BMW Australia

Wouldn’t it be amazing to find
this sitting in your
car park one day?
#Lexus #IS350 F Sport

Today we remember a Holden
great - the one and only ‘King of
the Mountain’, Peter Brock, who
passed away on this day seven
years ago. We miss you Brocky!

The BMW i8 will turn heads
everywhere.

4,423 Likes

625 Comments

617 Shares
Simple social media analytics that matter

Data analysed by Online Circle Digital

www.socialpulse.co // hello@socialpulse.co
Banks & Financial Institutions
Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Fan Growth %

Engagement Rate

Sep-13

Jun-13

Sep-13

Jun-13

Sep-13

Jun-13

Sep-13

1,178,203

54,831

31,520

39,047

49,192

7.1%

25.5%

4.7%

Share of
Engagement

Jun-13
6.6%

1

1

Commonwealth Bank

492,100

2,954

9,006

4,545

6,868

0.9%

1.6%

0.6%

2.1%

5.4%

2

2

American Express

174,084

35,858

6,245

3,246

11,906

1.9%

9.4%

20.6%

4.7%

65.4%

3

3

NAB

113,769

2,752

1,346

3,241

769

2.9%

0.8%

2.4%

1.4%

5.0%

4

4

Westpac

84,302

4,717

1,799

10,609

3,329

13.3%

6.2%

5.6%

3.3%

8.6%

CUA

76,323

-

-

-100

-495

-0.1%

-0.6%

-

-

-

5

5

ANZ Australia

53,399

1,529

3,111

3,214

7,882

6.2%

24.9%

2.9%

8.6%

2.8%

6

11

St.George Bank

41,243

1,481

2,374

3,648

6,933

9.2%

58.5%

3.6%

14.9%

2.7%

7

6

Raymond A Ram

26,909

547

413

572

427

2.2%

1.7%

2.0%

1.6%

1.0%

8

7

Bank of Melbourne

25,666

432

519

925

654

3.6%

2.7%

1.7%

2.1%

0.8%

9

8

Aussie

25,593

312

1,040

630

1,714

2.5%

8.0%

1.2%

4.7%

0.6%

10

9

UBank – Backed by NAB

23,302

203

238

390

83

1.7%

0.4%

0.9%

1.1%

0.4%

11

10

Bankwest

22,724

443

1,751

923

2,167

4.1%

11.3%

1.9%

8.6%

0.8%

12

12

MoneySmartAu

18,792

260

483

177

1,033

0.9%

7.3%

1.4%

3.4%

0.5%

13

13

Citi Australia

16,025

775

461

391

217

2.5%

1.7%

4.8%

3.7%

1.4%

14

18

ING DIRECT Australia

12,725

867

78

3,113

140

27.9%

2.7%

6.8%

1.5%

1.6%

15

14

Heritage

12,358

93

239

37

3

0.3%

-

0.8%

1.9%

0.2%

9,767

305

356

312

352

3.2%

4.5%

3.1%

4.4%

0.6%

Bendigo Bank

8,642

196

1,127

134

2,220

1.6%

37.9%

2.3%

15.6%

0.4%

Suncorp Bank

7,904

-

97

10

273

0.1%

3.7%

-

1.3%

-

BankSA

7,321

753

595

2,071

2,084

32.8%

330.3%

10.3%

40.7%

1.4%

16

15

17

17

Westpac Rescue Helicopter Service Official Site

18

-

19

19

AustralianSuper

5,414

71

283

79

392

1.5%

-

1.3%

6.4%

0.1%

20

20

Police Bank

4,068

283

56

790

19

21.9%

0.5%

7.0%

1.6%

0.5%

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

19
Banks & Financial Institutions
Australian Facebook Performance Report
October 2013 // #fbreport

Top Posts by Comments

Top Posts by Likes
#1

Commonwealth Bank

#1

Commonwealth Bank

Top Posts by Shares
#1

Westpac

For a limited time, transfer
money overseas for just $10 and
a special exchange rate:
https://commbank.com.au/
imtoffer

**SCAM ALERT - PLEASE SHARE**
Email hoaxes that ask you to
sign in to protect or confirm
your credit card account are
circulating, and link to...

2,875 Likes
#2

For a limited time, transfer
money overseas for just $10 and
a special exchange rate:
https://commbank.com.au/
imtoffer

288 Comments

3,150 Shares

American Express

#2

Bankwest

#2

NAB

PRE-SALE ANNOUNCEMENT:
ALICIA KEYS, queen of soul and
R&B, is touring Aus in December!
Amex pre-sale starts 12pm Tues
10 Sept. *T&C

The AFL put the skills of our
#Footify FM commentators to the
test. Voula, Peter, Gurtej, Harbir
and Mauricio showed them how
it’s done. How do you think...

2,805 Likes
#3

Bankwest customers, it’s your
LAST CHANCE TO WIN 2 TICKETS
to the 2013 Toyota AFL Grand
Final!

240 Comments

464 Shares

American Express

#3

Westpac

#3

American Express

PRE-SALE: Rock superstars,
OneRepublic, are spending
summer down under!
Amex pre-sale starts 12pm
Monday 30 Sept. *T&C

If you could renovate any room in
your home, which would it be?

PRE-SALE ANNOUNCEMENT:
ALICIA KEYS, queen of soul and
R&B, is touring Aus in December!
Amex pre-sale starts 12pm Tues
10 Sept. *T&C

1,006 Likes

238 Comments

361 Shares
Simple social media analytics that matter

Data analysed by Online Circle Digital

www.socialpulse.co // hello@socialpulse.co
Department & Online Stores
Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Fan Growth %

1

2

2

Black Milk Clothing

Jun-13

Sep-13

Jun-13

4,536,348
1

Sep-13
124,965

142,948

114,169

531,400

36,686

46,558

Engagement Rate
Sep-13

Share of
Engagement

Sep-13

Jun-13

Jun-13

115,258

3.9%

2.5%

2.8%

3.7%

19,264

12,637

3.7%

2.7%

6.9%

9.7%

29.4%

CatchOfTheDay.com.au

432,428

3,449

3,794

18

3,312

-

0.8%

0.8%

0.9%

2.8%

Westfield

429,689

-

-

-199

2,507

-

0.6%

-

-

-

3

3

THE ICONIC

385,682

2,158

8,638

3,212

14,918

0.8%

4.3%

0.6%

2.4%

1.7%

4

5

Target Australia

363,806

7,255

7,977

12,732

11,166

3.6%

3.4%

2.0%

2.4%

5.8%

Smiggle

345,392

-

1,940

232

2,438

0.1%

0.7%

-

0.6%

-

6

The Good Guys

292,125

2,473

3,099

2,654

4,431

0.9%

1.6%

0.8%

1.1%

2.0%

6

7

eBay.com.au

277,887

11,238

5,072

2,226

6,370

0.8%

2.5%

4.0%

1.9%

9.0%

7

10

Harvey Norman

256,678

12,226

6,105

9,854

6,065

3.9%

2.8%

4.8%

2.8%

9.8%

8

8

David Jones

238,622

3,364

4,236

2,686

2,896

1.1%

1.3%

1.4%

1.9%

2.7%

9

9

BIG W

237,398

6,536

8,857

2,444

5,924

1.0%

2.7%

2.8%

4.0%

5.2%

10

12

MYER

222,469

3,643

3,121

9,393

4,325

4.3%

2.2%

1.6%

1.6%

2.9%

11

11

IKEA Australia

215,999

1,476

2,703

1,474

5,012

0.7%

2.5%

0.7%

1.3%

1.2%

12

14

OZSALE

174,622

2,253

13,178

1,476

14,965

0.8%

10.5%

1.3%

8.7%

1.8%

Scoopon Australia

165,014

-

2,650

972

1,543

0.6%

1.1%

-

1.8%

-

5

13

13

DealsDirect

161,425

2,040

2,527

56

1,965

-

1.2%

1.3%

1.6%

1.6%

14

16

carsales.com.au

141,621

1,379

5,205

973

3,721

0.7%

2.8%

1.0%

3.9%

1.1%

15

17

Spotlight

140,107

4,465

1,436

1,702

2,515

1.2%

1.9%

3.2%

1.1%

3.6%

16

-

Gumtree Australia

120,915

2,084

-

6,901

-

5.9%

-

1.7%

-

1.7%

17

18

Pink Frosting

118,329

10,526

15,108

10,073

11,045

8.9%

-

8.9%

20.2%

8.4%

Spreets

82,876

-

-

-220

134

-0.3%

0.2%

-

-

-

Kmart Australia

81,254

7,236

-

23,020

-

33.0%

-

8.9%

-

5.8%

18

-

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

21
Department & Online Stores
Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

19

20

-

Jun-13

Sep-13

Jun-13

4,536,348
19

Sep-13
124,965

142,948

114,169

Cudo

73,018

2,950

3,917

The Reject Shop

70,563

1,528

1,417

Fan Growth %

Engagement Rate

Sep-13

Jun-13

115,258

3.9%

2.5%

2.8%

3.7%

73

143

0.1%

0.2%

4.0%

5.4%

2.4%

3,938

3,848

5.7%

7.5%

2.2%

2.7%

1.2%

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Sep-13

Share of
Engagement

Jun-13

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

22
Department & Online Stores
Australian Facebook Performance Report
October 2013 // #fbreport

Top Posts by Comments

Top Posts by Likes
#1

eBay.com.au

#1

CatchOfTheDay.com.au

Top Posts by Shares
#1

eBay.com.au

Why yes it is, Mr. Ritchie!
http://bit.ly/eBayLionel

Why yes it is, Mr. Ritchie!
http://bit.ly/eBayLionel

11,990 Likes
#2

Challenge: See if you can write 5
consecutive comments in a row.
Ready? GO!

3,690 Comments

3,508 Shares

Spotlight

#2

CatchOfTheDay.com.au

WIN one of fifty Spotlight gift
cards valued at $20!
Thanks to Facebook’s new
guidelines; all you have to do is
like this post and you go into ...

#3

Every day, the CatchOfTheDay.
com.au warehouse has between
150-300 people packing your
orders...

11,377 Likes

#2

2,135 Comments

Pink Frosting

BIG W
Who else wishes there was an
extra day in the weekend?

But, can you guess how ...

#3

David Jones

2,416 Shares
#3

Pink Frosting

Help us name our new charity
bear! Tell us which name you
prefer:
1) Mr Jones
2) Max

10,481 Likes

1,301 Comments

1,524 Shares
Simple social media analytics that matter

Data analysed by Online Circle Digital

www.socialpulse.co // hello@socialpulse.co
Education

Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Fan Growth %

Engagement Rate

Sep-13

Jun-13

Sep-13

Jun-13

Sep-13

Jun-13

Sep-13

1,155,145

29,618

32,574

47,112

52,548

5.0%

15.4%

2.6%

Share of
Engagement

Jun-13
5.0%

1

1

UNSW (The University of New South
Wales)

232,186

4,124

4,584

8,336

9,160

3.7%

4.6%

1.8%

2.3%

13.9%

2

2

Macquarie University

178,514

1,143

1,491

1,796

3,280

1.0%

2.0%

0.6%

0.9%

3.9%

3

3

Monash University

75,489

1,444

1,604

2,356

2,175

3.2%

3.4%

1.9%

2.4%

4.9%

4

4

University of Sydney

66,177

1,605

2,154

1,259

1,327

1.9%

2.2%

2.4%

3.5%

5.4%

5

5

Curtin University

57,496

1,470

1,189

2,001

1,584

3.5%

3.3%

2.6%

2.4%

5.0%

6

6

The University of Melbourne

56,057

2,017

1,789

1,562

1,794

2.8%

3.8%

3.6%

3.7%

6.8%

7

7

RMIT University

50,035

760

995

1,020

1,285

2.1%

2.9%

1.5%

2.2%

2.6%

8

20

Open Colleges

47,824

2,616

5,400

8,270

16,756

19.2%

226.8%

5.5%

33.4%

8.8%

9

8

Swinburne University of Technology

44,386

2,922

2,977

1,586

1,782

3.6%

5.0%

6.6%

8.1%

9.9%

10

11

SEEK Learning

41,423

1,386

1,460

3,594

3,752

9.1%

13.5%

3.3%

4.9%

4.7%

11

9

Open Universities Australia

38,628

1,237

590

2,773

282

7.4%

0.9%

3.2%

1.9%

4.2%

12

14

The University of Queensland

36,742

1,368

1,553

1,425

1,785

4.0%

6.8%

3.7%

5.7%

4.6%

13

12

Queensland University of Technology
(QUT)

34,088

771

596

2,038

1,002

6.1%

3.5%

2.3%

2.1%

2.6%

14

10

La Trobe University

33,646

467

1,295

695

1,577

2.1%

5.4%

1.4%

4.3%

1.6%

15

18

University of South Australia

32,014

2,439

939

4,589

1,221

15.8%

6.3%

7.6%

4.7%

8.2%

16

13

Deakin University

31,175

425

788

754

696

2.4%

2.5%

1.4%

2.8%

1.4%

17

16

UTS: University of Technology, Sydney

26,873

438

590

860

842

3.3%

3.7%

1.6%

2.5%

1.5%

18

17

The University of Adelaide

26,010

2,256

1,655

1,170

904

4.6%

4.2%

8.7%

7.6%

7.6%

19

15

Australian Catholic University (ACU)

25,704

334

432

516

646

2.0%

2.8%

1.3%

1.8%

1.1%

20

19

The University of Newcastle, Australia

20,678

396

493

512

698

2.5%

4.1%

1.9%

2.8%

1.3%

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

24
Education

Australian Facebook Performance Report
October 2013 // #fbreport

Top Posts by Comments

Top Posts by Likes
#1

Swinburne University
of Technology

#1

Open Universities Australia

Congrats to Swinburne
international students recently
awarded scholarships from the
Victorian Government. Read all
about it: http://ow.ly/pg0wI

#2

#1

112 Comments

The University of Melbourne

Do you consider yourself a better
performer in exams, or do you do
your best work with assignments?

4,488 Likes

Top Posts by Shares

The University of Melbourne

#2

The University of Adelaide

228 Shares
#2

University of Sydney

Describe your Semester Two so
far, using just two words ...

95 Comments

1,937 Likes
#3

The University of Adelaide

#3

Koala on campus! This little guy
and his friends from Featherdale
Wildlife Park were on Eastern Ave
today...

168 Shares

The University of Adelaide

#3

Open Colleges

We’re delighted to welcome Julia
Gillard as an honorary Visiting
Professor! http://ow.ly/oKWoM

Mid-semester break starts today!
I’ll be spending it ___________

No matter your age!

1,853 Likes

77 Comments

141 Shares
Simple social media analytics that matter

Data analysed by Online Circle Digital

www.socialpulse.co // hello@socialpulse.co
Electronics

Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Fan Growth %

1

JB Hi-Fi Official

Jun-13

Sep-13

Jun-13

4,157,606
1

Sep-13
122,811

90,071

110,738

553,313

7,006

4,550

20,496

Engagement Rate
Sep-13

Share of
Engagement

Sep-13

Jun-13

Jun-13

111,956

2.5%

2.5%

3.0%

2.6%

10,076

3.8%

2.1%

1.3%

1.0%

5.7%

2

2

Kogan

497,208

6,539

6,164

10,976

5,726

2.2%

1.3%

1.3%

1.4%

5.3%

3

3

EA Games Australia

442,693

9,336

12,563

10,765

22,558

2.5%

5.9%

2.1%

3.2%

7.6%

4

4

Xbox Australia

417,724

13,621

6,907

8,739

9,273

2.1%

2.4%

3.3%

1.8%

11.1%

Appliances Online Australia

341,150

-

5,451

-87

5,186

-

1.6%

-

1.6%

-

5

6

Sony Australia

338,103

2,290

3,843

4,717

7,944

1.4%

2.5%

0.7%

1.2%

1.9%

6

10

Samsung Australia

331,083

17,260

9,520

48,698

23,396

15.6%

11.7%

5.2%

4.5%

14.1%

7

7

HTC Australia

274,681

1,857

5,706

1,034

11,734

0.4%

4.6%

0.7%

2.2%

1.5%

8

8

EB Games Australia

257,516

10,969

18,044

3,459

2,767

1.4%

1.1%

4.3%

7.2%

8.9%

9

9

PlayStation Australia

234,802

6,353

5,886

3,743

5,840

1.6%

2.8%

2.7%

2.8%

5.2%

GAMEAus

187,235

-

-

-313

135

-0.2%

0.1%

-

-

-

Logitech

173,285

38,568

4,742

-15132

1,489

-8.2%

0.8%

22.3%

2.6%

31.4%

10

11

Nokia Australia

132,853

-

1,478

421

2,779

0.3%

2.2%

-

1.2%

-

11

13

Mighty Ape Australia

123,736

760

1,602

553

2,163

0.4%

1.8%

0.6%

1.3%

0.6%

12

14

ghd

115,582

704

988

367

1,581

0.3%

1.4%

0.6%

0.9%

0.6%

Big Brown Box

94,872

-

-

-65

-

-0.1%

-

-

-

-

Intel Australia

87,254

780

1,103

286

1,062

0.3%

1.3%

0.9%

1.3%

0.6%

Xbox for Families

75,652

-

-

50

834

0.1%

1.1%

-

-

-

13

15

LG Australia

72,917

-

852

47

1,799

0.1%

2.6%

-

1.2%

-

14

18

Dick Smith

70,715

1,672

725

3,822

1,530

5.6%

2.5%

2.4%

1.2%

1.4%

15

17

Canon Australia

69,839

1,152

2,234

2,192

1,209

3.2%

1.8%

1.6%

3.4%

0.9%

Panasonic Australia

55,705

-

-

-41

656

-0.1%

1.2%

-

-

-

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

26
Electronics

Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Fan Growth %

122,811

90,071

110,738

Betta

49,282

1,622

3,260

48,806

-

42,416

-

Lenovo Australia and New Zealand

32,884

576

ASUS Australia

32,318

Toshiba Australia and New Zealand

-

Jun-13

Huawei Device Australia
17

Sep-13

Acer Australia & New Zealand

19

Jun-13

4,157,606
16

Sep-13

28,816

Engagement Rate

Sep-13

Jun-13

111,956

2.5%

2.5%

3.0%

2.6%

2,368

1,723

4.9%

-

3.3%

8.3%

1.3%

-

344

558

0.7%

1.1%

-

-

-

-

84

404

0.2%

1.0%

-

-

-

540

1,488

77

4.6%

0.3%

1.8%

1.8%

0.5%

-

640

59

798

0.2%

2.6%

-

2.0%

-

-

1,191

6

2,937

-

15.9%

-

5.9%

-

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Sep-13

Share of
Engagement

Jun-13

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

27
Electronics

Australian Facebook Performance Report
October 2013 // #fbreport

Top Posts by Comments

Top Posts by Likes
#1

Xbox Australia

#1

Xbox Australia

Top Posts by Shares
#1

Kogan

Xbox will be competing in the
Supercheap Auto Bathurst 1000
this year! Drop a ‘like’ if you’d take
the Xbox One V8 Racecar for a
spin around the mountain...

Want to win the new iPhone that
is about to be released? To enter:
1. Click ‘Like’ on this picture
2. Click ‘Share’ on this post
3. Make this picture your profile...

10,121 Likes
#2

We’ve got 10 Black Ops II:
Apocalypse (MA15+) codes to give
away! COMMENT below where
you’d like the next zombies map
to be set. Best answers get codes!

2,664 Comments

1,161 Shares

EA Games Australia

#2

#2

Kogan

Xbox Australia

#FIFA14 is IN STORES NOW!
Visit the Thank FIFA 14 It’s Friday
Hub for your chance to win
awesome prizes -->
http://bit.ly/TFIFA14IF #TFIFA14IF

Xbox will be competing in the
Supercheap Auto Bathurst 1000
this year! Drop a ‘like’ if you’d take
the Xbox One V8 Racecar for a
spin around the mountain...

7,078 Likes
#3

Complete this sentence: I want
the new iPhone to be able to
____________.

2,381 Comments

1,077 Shares

PlayStation Australia

#3

Xbox Australia

#3

Xbox Australia

Remember this guy? He’s 15
years old today

If you could mix together any two
Xbox games, what would they be?
- kronjob

I’m ready for #GTAV (R18+). Print
one of these off and you can be
too! - kronjob

4,015 Likes

919 Comments

537 Shares
Simple social media analytics that matter

Data analysed by Online Circle Digital

www.socialpulse.co // hello@socialpulse.co
FMCG - Beverages

Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Fan Growth %

Engagement Rate
Sep-13

Share of
Engagement

Sep-13

Jun-13

Sep-13

Jun-13

Sep-13

Jun-13

Jun-13

1,164,566

26,463

30,977

30,953

52,855

3.4%

14.5%

1.1%

4.7%

22,188

6,805

2.4%

0.7%

0.8%

-

20.0%

1

-

Coca-Cola Australia

949,619

7,517

-

2

1

V Energy Drink Australia

535,139

4,106

9,602

-374

11,562

-0.1%

2.3%

0.8%

1.8%

10.9%

3

-

Slurpee Australia

432,511

4,632

-

1,331

2,709

0.3%

0.6%

1.1%

-

12.3%

Dare Iced Coffee ®

287,122

-

2,316

-102

6,291

-

2.3%

-

0.8%

-

Pepsi

263,744

1,620

1,386

881

2,857

0.3%

1.2%

0.6%

0.6%

4.3%

Coca-Cola Zero Australia

234,393

-

-

134

2,429

0.1%

1.2%

-

-

-

4

Fanta Australia

225,756

2,452

13,287

478

27,354

0.2%

16.5%

1.1%

7.4%

6.5%

6

-

Lipton Ice Tea

200,373

2,127

-

289

1,122

0.1%

0.3%

1.1%

-

5.6%

7

5

Big M ®

183,556

2,784

1,480

9,473

3,506

5.3%

2.2%

1.5%

0.9%

7.4%

POWERADE Australia

160,655

-

2,354

603

3,398

0.4%

2.2%

-

1.5%

-

Farmers Union Iced Coffee ®

154,800

-

-

199

597

0.1%

0.4%

-

-

-

ICE BREAK

153,768

-

1,357

194

3,335

0.1%

2.3%

-

0.9%

-

Kirks Originals

138,324

-

1,624

-92

148

-0.1%

0.1%

-

1.2%

-

4
5

3

8

9

Moccona

136,529

2,652

4,350

1,043

5,948

0.8%

4.9%

1.9%

3.5%

7.0%

9

11

MILO Australia & New Zealand

122,062

2,879

3,286

6,762

4,246

5.7%

4.2%

2.4%

3.2%

7.6%

Gatorade Australia

105,835

-

932

537

2,758

0.5%

2.7%

-

0.9%

-

'Mount Franklin' Water

105,789

-

1,101

467

2,212

0.4%

2.2%

-

1.1%

-

Rockstar Energy Australia

104,954

-

1,830

753

6,679

0.7%

6.8%

-

1.8%

-

Mountain Dew Australia

103,651

1,323

791

2,575

2,223

2.5%

2.5%

1.3%

0.9%

3.5%

Schweppes Australia

85,559

-

787

657

2,305

0.8%

3.1%

-

1.0%

-

Cottee's Cordial

80,608

-

524

294

1,231

0.4%

1.6%

-

0.7%

-

Jamaica Blue

72,372

1,296

5,533

16

-48

-

-0.1%

1.8%

7.6%

3.4%

10

11

14

17

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

29
FMCG - Beverages

Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Fan Growth %

Engagement Rate

Jun-13

Sep-13

Jun-13

Sep-13

Jun-13

26,463

30,977

30,953

52,855

3.4%

14.5%

1.1%

4.7%

SOLO the Original Thirst Crusher

65,732

984

3,054

749

4,738

1.1%

8.8%

1.5%

5.4%

2.6%

Breaka Flavoured Milk

57,517

-

841

-46

3,142

-0.1%

6.0%

-

1.6%

-

Spring Valley

18

Sep-13
1,164,566

12

45,395

-

-

-103

373

-0.2%

0.8%

-

-

-

Dilmah Australia

45,313

1,755

3,513

1,685

2,122

3.8%

5.5%

3.9%

8.8%

4.7%

26,336

1,494

-

4,268

-

17.6%

-

5.7%

-

4.0%

1,516

46

41

66

33

4.5%

-

3.0%

3.2%

0.1%

13

20

14

-

a2 Milk

15

-

Coca-Cola Amatil

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Sep-13

Share of
Engagement

Jun-13

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

30
FMCG - Beverages

Australian Facebook Performance Report
October 2013 // #fbreport

Top Posts by Comments

Top Posts by Likes
#1

Moccona

#1

V Energy Drink Australia

Top Posts by Shares
#1

Moccona

Hashtag your posts with
#ilovemoccona & you could be
featured in our next post!

Hashtag your posts with
#ilovemoccona & you could be
featured in our next post!

4,678 Likes
#2

Yar it be International Talk Like A
Pirate Day! Be the first scallywag
to guess the lucky number in me
treasure chest and ye will win a
case of V.

3,463 Comments

323 Shares

Moccona

#2

Slurpee Australia

#2

V Energy Drink Australia

Are you in need of a
Moccona shop this weekend?
#ilovemoccona

Which tap would you hit?

2,528 Likes
#3

Who nose what’ll happen ;)

1,206 Comments

313 Shares

V Energy Drink Australia

#3

Fanta Australia

#3

Jamaica Blue

Who wants some?

Can you spot the upside down
FANTA Frankenstein?! :P

Hello coffee!

2,115 Likes

983 Comments

195 Shares
Simple social media analytics that matter

Data analysed by Online Circle Digital

www.socialpulse.co // hello@socialpulse.co
FMCG - Snackfoods

Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Fan Growth %

Sep-13

Jun-13

Sep-13

Jun-13

4,091,585

68,955

94,315

194,165

1,262,150

-

-

Pringles

910,439

-

5 Gum Australia & NZ

528,196

-

Cadbury Dairy Milk Australia

485,436

Bubble O' Bill Ice Creams

Engagement Rate
Sep-13

Share of
Engagement

Sep-13

Jun-13

Jun-13

129,406

4.9%

7.6%

1.6%

3.9%

-1424

1,294

-0.1%

0.1%

-

-

-

10,842

-2176

13,429

-0.2%

1.0%

-

0.8%

-

3,384

-546

3,892

-0.1%

0.8%

-

0.7%

-

-

12,164

-496

9,923

-0.1%

2.1%

-

2.5%

-

1

5

Nutella Australia & NZ

374,229

5,128

8,841

7,480

12,511

2.0%

3.8%

1.4%

2.7%

7.4%

2

4

Vegemite

364,845

3,018

3,434

92,843

3,119

27.1%

0.9%

0.8%

1.0%

4.4%

3

6

Tic Tac Australia and New Zealand

351,778

4,358

6,620

6,655

15,674

1.9%

4.9%

1.2%

2.0%

6.3%

4

7

Maltesers Australia

318,774

3,720

8,595

1,166

4,130

0.4%

1.4%

1.2%

2.9%

5.4%

5

9

M&M'S Australia

302,176

4,376

5,925

3,302

4,522

1.1%

1.6%

1.4%

2.1%

6.3%

6

8

Ferrero Chocolates Australia

300,554

2,266

7,160

1,417

8,217

0.5%

2.9%

0.8%

2.5%

3.3%

7

12

Kit Kat

290,589

8,655

10,253

24,731

16,962

8.8%

7.3%

3.0%

4.2%

12.6%

8

11

Allen's Lollies

283,812

7,154

7,423

12,567

10,127

4.5%

4.2%

2.5%

3.0%

10.4%

9

-

Chupa Chups Australia

272,573

2,174

-

5,121

-

1.9%

-

0.8%

-

3.2%

10

13

Lindt Australia

179,750

1,689

3,864

114

4,568

0.1%

2.6%

0.9%

2.2%

2.4%

Magnum

184,566

-

-

-488

-

-0.3%

-

-

-

-

11

15

Arnott's Tim Tam

160,882

1,878

1,774

856

1,347

0.5%

0.9%

1.2%

1.1%

2.7%

12

17

Uncle Tobys

145,300

4,639

4,108

8,512

11,225

6.0%

9.7%

3.2%

3.4%

6.7%

Samboy Chips

149,494

-

-

-17

1,221

-

0.8%

-

-

-

Streets Golden Gaytime

149,218

-

2,157

16

1,248

-

0.9%

-

1.5%

-

Kinder Surprise Australia & NZ

122,420

909

3,327

529

3,776

0.4%

3.5%

0.7%

3.0%

1.3%

Cornetto

142,085

-

1,245

1,173

2,695

0.8%

1.7%

-

0.8%

-

Cheezels

137,873

-

-

-38

1,167

-

0.9%

-

-

-

13

18

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

32
FMCG - Snackfoods

Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Fan Growth %

19

16

-

Jun-13

68,955

94,315

194,165

Smith’s Chips

113,665

689

-

Baskin-Robbins

109,615

3,291

112,986

-

Sep-13

Jun-13

129,406

4.9%

7.6%

1.6%

3.9%

824

-

0.7%

-

0.6%

-

1.0%

1,735

1,779

-1116

1.6%

-1.0%

3.0%

1.6%

4.8%

1,064

651

2,894

0.6%

2.9%

-

1.0%

-

97,455

4,346

2,469

4,218

-1016

4.5%

-1.1%

4.5%

2.8%

6.3%

101,025

-

1,008

-24

184

-

0.2%

-

1.0%

-

Fantastic Noodles

87,169

648

820

1,952

2,770

2.3%

3.9%

0.7%

1.1%

0.9%

88,400

-

-

390

721

0.4%

0.8%

-

-

-

1,914

700

2.3%

0.9%

1.2%

1.0%

1.4%

Ben & Jerry's
DRUMSTICK Australia

17

-

Sep-13

Share of
Engagement

Streets Paddle Pop

15

Sep-13

Doritos Australia & NZ

-

Jun-13

4,091,585
14

Sep-13

Engagement Rate
Jun-13

18

-

Old El Paso Australia

84,787

996

779

19

-

Whittaker's Chocolate Australia

70,577

4,253

12,650

3,425

17,252

4.9%

50.4%

6.0%

27.9%

6.2%

20

-

AERO Australia

60,635

4,768

4,538

14,760

14,638

26.7%

55.5%

7.9%

13.4%

6.9%

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

33
FMCG - Snackfoods

Australian Facebook Performance Report
October 2013 // #fbreport

Top Posts by Comments

Top Posts by Likes
#1

Whittaker’s Chocolate
Australia

#1

Allen’s Lollies

Top Posts by Shares
#1

Arnott’s Tim Tam

Enter & be in to WIN our delicious
Peanut Butter chocolate:
http://whittake.rs/PeanutAU

Check out this delicious, Frozen
Tim Tam Cheesecake recipe! Our
mouths are watering just thinking
about it! If you want to give it a
try pick up some...

11,294 Likes
#2

How do you and your friends eat
your SNAKE ALIVE?
A. Stretch
B. Knot
C. Combine colours

1,271 Comments

899 Shares

Ben & Jerry’s

#2

Whittaker’s Chocolate
Australia

#2

Whittaker’s Chocolate
Australia

Thanks to everyone who joined
us in saying “I DOugh”. The world
is moving towards marriage
equality and Ben & Jerry’s are
proud to be a part of it!

Enter & be in to WIN our delicious
Peanut Butter chocolate:
http://whittake.rs/PeanutAU

4,342 Likes
#3

Enter & be in to WIN our delicious
Peanut Butter chocolate:
http://whittake.rs/PeanutAU

1,073 Comments

738 Shares

Tic Tac Australia
and New Zealand

#3

Maltesers Australia

#3

Uncle Tobys

Quiet please.

What are the first two words you
see?

We’ve listened and appreciate
your comments. We hope you’ll
appreciate a FREE 30g sample.
Try new and improved UNCLE
TOBYS CHEERIOS for yourself.

3,893 Likes

916 Comments

469 Shares
Simple social media analytics that matter

Data analysed by Online Circle Digital

www.socialpulse.co // hello@socialpulse.co
Government

Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Fan Growth %

Engagement Rate

Sep-13

Jun-13

Sep-13

Jun-13

Sep-13

Jun-13

Sep-13

1,240,671

55,020

58,912

24,213

33,594

4.3%

8.4%

4.4%

Share of
Engagement

Jun-13
4.9%

1

1

Queensland Police Service

407,653

22,998

21,696

5,488

7,283

1.4%

1.9%

5.6%

5.6%

41.8%

2

2

NSW Police Force

233,806

10,963

22,796

3,527

8,460

1.5%

4.1%

4.7%

10.7%

19.9%

3

3

AustralianArmy

209,586

3,361

1,605

232

1,700

0.1%

0.8%

1.6%

0.8%

6.1%

Be the Influence: Tackling Binge Drinking

189,737

-

-

-746

-1201

-0.4%

-0.6%

-

-

-

that's melbourne

117,873

-

3,533

403

6,892

0.3%

6.6%

-

3.3%

-

The Line - Australian Government

76,055

-

3,640

-108

2,929

-0.1%

4.2%

-

5.1%

-

Australian Institute of Sport

69,802

-

-

203

632

0.3%

0.9%

-

-

-

6

DonateLife

58,954

362

895

128

434

0.2%

0.8%

0.6%

1.6%

0.7%

5

7

Australian Department of Immigration
and Border Protection

44,141

1,093

2,387

1,735

4,758

4.0%

15.7%

2.5%

7.3%

2.0%

6

-

City of Sydney

32,846

1,516

1,050

-

3.2%

-

4.6%

-

2.8%

7

8

Royal Australian Navy

30,751

1,449

1,015

1,215

3.4%

4.7%

4.7%

8.1%

2.6%

8

-

Brisbane City Council

29,275

956

446

-

1.5%

-

3.3%

-

1.7%

9

9

Royal Australian Air Force

28,956

1,335

1,538

727

614

2.5%

2.4%

4.6%

5.9%

2.4%

10

10

CSIRO

28,308

887

1,750

520

1,359

1.9%

5.7%

3.1%

7.1%

1.6%

11

-

City of Perth

20,002

1,394

498

-

2.5%

-

7.0%

-

2.5%

12

-

Australian Taxation Office

18,948

274

728

374

1,816

2.0%

43.4%

1.4%

14.4%

0.5%

13

-

AEC

17,891

5,601

132

4,708

244

33.3%

7.2%

31.3%

3.7%

10.2%

14

11

Australian Federal Police

17,739

1,250

1,381

1,563

1,046

9.1%

7.8%

7.0%

9.9%

2.3%

15

12

Australia Council for the Arts

13,767

156

189

329

458

2.4%

3.8%

1.1%

1.5%

0.3%

16

-

City of Gold Coast

12,211

568

897

-

7.6%

-

4.6%

-

1.0%

17

13

Australian Human Rights Commission

10,946

302

393

365

3.7%

3.9%

2.8%

2.9%

0.5%

4

2,148

273

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

35
Government

Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Fan Growth %

Engagement Rate
Sep-13

Share of
Engagement

Sep-13

Jun-13

Sep-13

Jun-13

Sep-13

Jun-13

Jun-13

1,240,671

55,020

58,912

24,213

33,594

4.3%

8.4%

4.4%

4.9%

10,320

441

1,097

379

3,326

3.7%

57.1%

4.3%

14.4%

0.8%

18

15

Screen Australia

19

16

acmadotgov

7,933

56

131

74

173

0.9%

2.3%

0.7%

1.7%

0.1%

20

20

business.gov.au

6,638

58

166

130

343

2.0%

6.8%

0.9%

3.2%

0.1%

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

36
Government

Australian Facebook Performance Report
October 2013 // #fbreport

Top Posts by Comments

Top Posts by Likes
#1

Queensland Police Service

#1

Top Posts by Shares
#1

AEC

Queensland Police Service

A police officer assisted with
the delivery of a baby girl this
morning on the side of the road
at Mount Gravatt.

Today is World Suicide Prevention
Day. Help us spread awareness
and show your support for loved
ones in need.

5,892 Likes
#2

Remember to vote before 6pm
Saturday to have your say at the
biggest event of the year!
Visit www.aec.gov.au/where to
find your nearest polling place.

685 Comments

4,542 Shares

Queensland Police Service

#2

Queensland Police Service

#2

Queensland Police Service

Tweet from the beat 2nite with
#GCPolice. Night shift briefing
@ Broadbeach Stn

Queensland police have once
again stepped up their efforts to
track down a suspected double
murderer and the man previously
known as ‘Australia’s most ...

3,567 Likes
#3

Tweet from the beat 2nite with
#GCPolice. Night shift briefing
@ Broadbeach Stn

527 Comments

1,481 Shares

Queensland Police Service

#3

Queensland Police Service

#3

Queensland Police Service

Show your support for officers
who sacrificed it all in the line of
duty. Wear a virtual blue ribbon
on your Facebook or Twitter
display picture for National...

What The? Friday - This week,
we’re ramping things up

Show your support for officers
who sacrificed it all in the line of
duty. Wear a virtual blue ribbon
on your Facebook or Twitter
display picture for National...

3,011 Likes

519 Comments

1,424 Shares
Simple social media analytics that matter

Data analysed by Online Circle Digital

www.socialpulse.co // hello@socialpulse.co
Health & Beauty

Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Fan Growth %

Engagement Rate

Sep-13

Jun-13

Sep-13

Jun-13

Sep-13

Jun-13

2,909,211
Michelle Bridges 12 Week Body

Sep-13

Share of
Engagement

Jun-13

65,707

55,626

103,862

67,255

5.5%

3.2%

2.3%

2.2%

609,897

15,117

21,260

13,024

11,749

2.2%

2.2%

2.5%

3.9%

23.0%

1.5%

-

1.2%

-

6.5%

1

1

2

-

Lynx

345,453

4,296

-

5,206

-

3

2

Nivea Australia

229,073

3,740

3,868

3,893

2,005

1.7%

0.9%

1.6%

1.8%

5.7%

Impulse

190,401

-

7,864

-219

6,204

-0.1%

3.4%

-

4.2%

-

Transformation

4

4

Clinique Australia

186,336

3,085

1,248

6,895

1,318

3.8%

0.8%

1.7%

0.7%

4.7%

5

5

Estee Lauder Australia

184,214

2,920

6,874

2,003

22,189

1.1%

14.7%

1.6%

4.2%

4.4%

Australis Cosmetics

148,477

-

2,161

40

2,690

-

1.9%

-

1.5%

-

6

7

Le Tan

141,052

1,704

2,296

3,126

2,530

2.2%

2.0%

1.2%

1.8%

2.6%

7

8

VS Sassoon

126,674

4,267

1,116

4,718

2,599

3.8%

2.4%

3.4%

1.0%

6.5%

8

-

Priceline Australia

122,647

1,878

-

4,355

-

3.6%

-

1.5%

-

2.9%

9

10

Maybelline New York - Australia

114,566

2,380

1,182

3,054

698

2.7%

0.7%

2.1%

1.2%

3.6%

10

13

Schwarzkopf

113,454

814

3,798

916

10,550

0.8%

13.4%

0.7%

4.6%

1.2%

11

9

Dove

112,637

1,175

661

701

46

0.6%

-

1.0%

0.7%

1.8%

12

12

Napoleon Perdis

96,995

1,166

1,822

2,145

1,934

2.2%

2.1%

1.2%

2.0%

1.8%

Vicks Australia

93,645

-

723

81

1,140

0.1%

1.2%

-

0.8%

-

13

18

Avon

89,528

8,366

2,592

26,348

1,524

33.8%

2.5%

9.3%

4.2%

12.7%

Sunsilk Australia

84,601

-

-

-70

452

-0.1%

0.5%

-

-

-

Panadol Australia

76,726

-

957

9

2,403

-

3.3%

-

1.3%

-

Durex Australia

75,763

3,321

1,347

5,258

725

7.2%

1.2%

4.4%

2.2%

5.1%

L'Oréal Paris - Australia

73,190

-

4,342

348

7,362

0.5%

11.9%

-

6.6%

-

KORA Organics by Miranda Kerr

72,139

1,525

669

1,377

1,824

1.9%

2.8%

2.1%

1.0%

2.3%

14
15

19
16

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

38
Health & Beauty

Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Fan Growth %

Engagement Rate
Sep-13

Share of
Engagement

Sep-13

Jun-13

Sep-13

Jun-13

Sep-13

Jun-13

Jun-13

2,909,211

65,707

55,626

103,862

67,255

5.5%

3.2%

2.3%

2.2%

Olay Australia & New Zealand

68,571

2,123

3,719

816

1,789

1.2%

2.8%

3.1%

5.8%

3.2%

16

17

17

-

Libra

64,454

1,857

-

4,003

-

6.4%

-

2.9%

-

2.8%

18

-

Revlon Australia

52,424

2,306

1,590

4,813

3,824

9.5%

9.8%

4.4%

3.9%

3.5%

19

-

ModelCo

51,954

3,011

904

10,412

1,733

22.5%

5.3%

5.8%

2.7%

4.6%

20

20

Moxie

51,380

656

680

799

218

1.6%

0.4%

1.3%

1.3%

1.0%

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

39
Health & Beauty

Australian Facebook Performance Report
October 2013 // #fbreport

Top Posts by Comments

Top Posts by Likes
#1

Estee Lauder Australia

#1

#1

Lynx

It’s Gift Time at MYER! Choose
your deluxe 9-piece gift FREE with
any purchase of $70 or more* on
Estée Lauder at MYER . You select
your perfect skincare regimen...

Avon

Tag a mate who has...

5,660 Likes
#2

Top Posts by Shares

1,994 Comments

Michelle Bridges 12 Week
Body Transformation

#2

1,732 Shares
#2

Lynx

VS Sassoon

Meet Shelley - 18kg down over 3
rounds of my 12WBT!! Her advice:
“Be positive. If you fail, you can
only improve the next day.” Go
Shelley! Read her story: ...

Watch this video to be amazed
as real people try out the Curl
Secret!

5,390 Likes
#3

Which LYNX scent would you like
to re-appear?

963 Comments

1,477 Shares

Michelle Bridges 12 Week
Body Transformation

#3

Michelle Bridges 12 Week
Body Transformation

#3

Avon

When Kate signed up to my
12WBT she could run 200 metres.
After a year of hard work Kate
has lost 40kg and run her first
half-marathon!

This is a global shout out to all my
12WBTers. What country are you
in? I want to know! Xx

OK... Now this is something
I agree with! Xx

4,726 Likes

586 Comments

993 Shares
Simple social media analytics that matter

Data analysed by Online Circle Digital

www.socialpulse.co // hello@socialpulse.co
Insurance

Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure
Sep-13

Jun-13

Fan Growth
Sep-13

Fan Growth %

Jun-13

Sep-13

Jun-13

Engagement Rate
Sep-13

Share of
Engagement

Jun-13

215,472
1

1

AAMI

3,363

6,619

6,359

21,175

9.6%

7.1%

1.6%

3.5%

100,393

1,063

4,634

1,397

15,544

1.4%

19.2%

1.1%

5.2%

31.6%

2

2

iSelect

69,181

798

1,112

2,019

3,615

3.0%

6.3%

1.2%

1.9%

23.7%

3

3

Bupa Australia

33,985

670

621

832

1,703

2.5%

6.3%

2.0%

2.2%

19.9%

4

4

Medibank

8,922

655

123

1,944

188

24.4%

6.6%

7.3%

4.1%

19.5%

SGIO

2,662

-

-

22

-

0.8%

-

-

-

-

ahm health insurance

1,880

-

56

43

75

2.3%

-

-

3.4%

-

4.7%

6.0%

2.3%

5

6

nib health insurance

1,628

76

80

67

72

4.2%

5.6%

6

7

Youi

1,170

42

49

52

53

4.5%

5.8%

3.6%

5.2%

1.2%

7

-

Choosi

193

59

-

48

-

27%

-

30.6%

-

1.8%

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

41
Insurance

Australian Facebook Performance Report
October 2013 // #fbreport

Top Posts by Comments

Top Posts by Likes
#1

#1

AAMI

Top Posts by Shares
#1

AAMI

AAMI

Love Instagram? Upload a
pic showing your support for
#TeamTrent or #TeamKetut and
post it to our wall for your chance
to #win a spot prize!

Love Instagram? Upload a
pic showing your support for
#TeamTrent or #TeamKetut and
post it to our wall for your chance
to #win a spot prize!

731 Likes
#2

Love Instagram? Upload a
pic showing your support for
#TeamTrent or #TeamKetut and
post it to our wall for your chance
to #win a spot prize!

205 Comments

111 Shares

#2

iSelect

#2

AAMI

AAMI

www.iselect.com.au

Rhonda-vous Rhondas! If your
name is Rhonda, chances are you
are also #hotlikeasunrise, have
had someone say #kissmeketut,
and been asked about ...

558 Likes
#3

Calling all Trents! Or are you just
Mr Toogood? If you’re barracking
for #TeamTrent in the race for
Rhonda’s heart, SHARE / LIKE /
COMMENT – you might even...

92 Comments

110 Shares

#3

iSelect

#3

AAMI

Medibank

www.iselect.com.au

Rhonda-vous Rhondas! If your
name is Rhonda, chances are you
are also #hotlikeasunrise, have
had someone say #kissmeketut,
and been asked about ...

R U OK? Let’s make a pledge to
ask the question, listen without
judgement, encourage action and
follow up. Today is #ruokday & a
reminder that conversations...

273 Likes

75 Comments

72 Shares
Simple social media analytics that matter

Data analysed by Online Circle Digital

www.socialpulse.co // hello@socialpulse.co
Musicians & Bands

Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Fan Growth %

Engagement Rate

Sep-13

Jun-13

Sep-13

Jun-13

Sep-13

Jun-13

Sep-13

2,899,158

83,146

55,897

67,563

45,237

3.3%

4.0%

2.9%

3.9%

Justice Crew

609,868

7,278

10,054

1,949

5,362

0.3%

0.9%

1.2%

1.7%

Share of
Engagement

Jun-13

1

1

8.8%

Hilltop Hoods

539,066

-

4,890

5,998

5,143

1.1%

1.0%

-

0.9%

-

2

3

360

464,901

5,523

7,986

6,691

1,945

1.4%

0.4%

1.2%

1.7%

6.6%

3

4

BLISS N ESO

457,276

13,498

9,638

7,542

5,826

1.7%

1.4%

3.0%

2.2%

16.2%

4

5

Jessica Mauboy

290,290

19,503

3,289

12,878

3,178

4.5%

1.2%

6.7%

1.2%

23.5%

5

6

Guy Sebastian

274,991

7,068

6,028

8,032

6,335

3.0%

2.5%

2.6%

2.4%

8.5%

6

7

Flume

248,532

13,253

11,484

13,687

14,301

5.7%

7.9%

5.3%

6.1%

15.9%

7

-

Reece Mastin

208,024

8,442

-

4,702

-

2.3%

-

4.1%

-

10.2%

Short Stack

174,659

-

-

481

1,709

0.3%

1.0%

-

-

-

Karnivool

139,686

-

3,725

2,155

3,078

1.6%

2.5%

-

3.0%

-

138,154

1,364

1,343

1,705

2,442

1.2%

1.9%

1.0%

1.0%

1.6%

1,864

884

6,964

897

7.8%

1.0%

2.0%

1.0%

2.2%

8

8

Birds of Tokyo

9

10

PEZ

93,055

Lisa Mitchell

81,102

-

-

263

662

0.3%

0.8%

-

-

-

10

11

Kate Miller-Heidke

61,144

1,129

1,076

378

713

0.6%

1.3%

1.8%

1.9%

1.4%

11

13

Harrison Craig

29,506

2,714

2,928

1,892

2,661

6.6%

21.8%

9.2%

21.8%

3.3%

12

12

Jinja Safari

23,417

1,510

1,187

1,143

1,577

5.0%

8.2%

6.4%

5.8%

1.8%

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

43
Musicians & Bands

Australian Facebook Performance Report
October 2013 // #fbreport

Top Posts by Comments

Top Posts by Likes
#1

Guy Sebastian

#1

Guy Sebastian

Top Posts by Shares
#1

Flume

Reooowrrrrrr!!!

Just wanted to say how proud
I am to be a part of Australian
Electronic music scene right now,
and its not just me.
I’ve been travelling the world ...

16,122 Likes
#2

Reooowrrrrrr!!!

618 Comments

377 Shares

Reece Mastin

#2

#2

360

Flume

He won’t share :(

I made Intel a song. They made
me a tablet orchestra with
a robot conductor.

10,161 Likes
#3

i did this track at sprung
festival over the weekend, and
apparently it pissed a lot of
people off... if the message in this
song...

451 Comments

374 Shares

BLISS N ESO

#3

#3

Flume

BLISS N ESO

We can’t tell you where we are
right now, but for the last week
we have been deployed on a
secret mission in the Middle East,
hanging out with and ...

Just wanted to say how proud
I am to be a part of Australian
Electronic music scene right now,
and its not just me.
I’ve been travelling the world ...

We can’t tell you where we are
right now, but for the last week
we have been deployed on a
secret mission in the Middle East,
hanging out with and ...

6,524 Likes

393 Comments

277 Shares
Simple social media analytics that matter

Data analysed by Online Circle Digital

www.socialpulse.co // hello@socialpulse.co
News & Magazines

Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Fan Growth %

Engagement Rate

Sep-13

Jun-13

Sep-13

Jun-13

Sep-13

Jun-13

Sep-13

1,878,938

213,321

119,247

105,638

40,237

6.5%

2.7%

11.4%

Share of
Engagement

Jun-13
8.7%

1

1

Frankie Magazine

197,875

6,687

5,799

5,642

3,662

2.9%

2.0%

3.4%

3.1%

3.1%

2

2

DOLLY Magazine

162,584

2,409

2,385

3,096

2,623

1.9%

1.7%

1.5%

1.5%

1.1%

3

3

Ninemsn

132,481

6,037

4,619

1,822

1,597

1.4%

1.3%

4.6%

3.6%

2.8%

4

5

Vogue Australia

124,694

15,799

6,400

16,750

4,555

14.3%

4.4%

12.7%

6.0%

7.4%

5

6

Babyology

122,888

71,779

27,133

10,649

3,631

9.0%

3.6%

58.4%

26.3%

33.6%

6

4

Girlfriend Magazine Australia

120,759

1,452

1,700

2,260

748

1.9%

0.6%

1.2%

1.4%

0.7%

7

7

Better Homes and Gardens

117,484

12,454

7,247

7,242

5,215

6.3%

5.3%

10.6%

7.2%

5.8%

8

8

INKED Australia/NZ

104,968

1,406

2,202

3,215

525

3.1%

0.5%

1.3%

2.2%

0.7%

9

9

Sunshine Coast Daily

95,814

4,921

3,140

475

210

0.5%

0.2%

5.1%

3.3%

2.3%

10

11

Australian 4WD Action

92,393

10,813

11,613

10,749

2,911

12.4%

4.0%

11.7%

15.5%

5.1%

11

10

Top Gear Australia

83,144

5,386

5,165

7,250

1,739

9.0%

2.3%

6.5%

6.6%

2.5%

12

12

RUSSH MAGAZINE

79,372

1,785

1,104

3,289

2,035

4.2%

2.8%

2.2%

1.5%

0.8%

13

-

Mamamia

74,024

17,550

-

4,595

-

6.4%

-

23.7%

-

8.2%

14

13

Daily Telegraph

62,258

4,915

5,427

2,414

1,302

4.0%

2.4%

7.9%

9.7%

2.3%

15

14

news.com.au

57,249

7,774

5,940

4,846

2,467

8.8%

5.2%

13.6%

12.3%

3.6%

16

18

ABC News

55,467

15,329

4,828

11,595

1,779

23.3%

4.4%

27.6%

11.5%

7.2%

17

15

Herald Sun

53,953

3,954

4,174

1,138

1,886

2.1%

4.0%

7.3%

8.7%

1.9%

18

17

Australian Geographic

49,931

4,947

4,913

3,782

864

7.8%

1.9%

9.9%

10.8%

2.3%

19

16

The Advertiser

48,645

4,868

4,063

1,296

1,053

2.7%

2.3%

10.0%

8.8%

2.3%

20

-

The NT News

42,955

13,056

11,395

3,533

1,435

8.6%

4.3%

30.4%

33.0%

6.1%

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

45
News & Magazines

Australian Facebook Performance Report
October 2013 // #fbreport

Top Posts by Comments

Top Posts by Likes
#1

Babyology

#1

Better Homes and Gardens

Top Posts by Shares
#1

Babyology

Please Santa?! ~ TD

Please Santa?! ~ TD

216,243 Likes
#2

We’re asking the hard hitting
questions today, so tell us…
If the outdoor fairy came and
granted you the wish to choose
between a pool or outdoor ...

3,482 Comments

111,679 Shares

Babyology

#2

Babyology

#2

Mamamia

Why???? ~ TD

Please share if you think that one
woman in the Australian cabinet
just isn’t good enough.
- Team MM

10,629 Likes
#3

Please Santa?! ~ TD

2,686 Comments

4,652 Shares

Babyology

#3

Better Homes and Gardens

#3

Babyology

I am still amazed by this
impressive male ability?! ~ TD

We are researching travel prizes
for an exciting competition and
we’d love to know: Would you
choose a holiday at a beach
resort or a road trip...

Like & share if true!

9,308 Likes

1,251 Comments

4,466 Shares
Simple social media analytics that matter

Data analysed by Online Circle Digital

www.socialpulse.co // hello@socialpulse.co
Pets

Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure
Sep-13

Jun-13

520,354

22,481

34,926

Fan Growth
Sep-13

Fan Growth %

Engagement Rate
Sep-13

Share of
Engagement

Jun-13

Sep-13

Jun-13

Jun-13

5,503

4,982

13.2%

0.6%

4.3%

8.5%

2,045

2,355

2,469

1.8%

2.0%

2.5%

1.6%

14.8%

1

1

RSPCA Australia

133,670

3,334

2

2

Purina Australia

130,935

3,923

4,734

666

996

0.5%

0.8%

3.0%

3.8%

17.5%

3

3

Schmackos Australia

97,397

4,198

18,860

26

696

-

0.7%

4.3%

19.6%

18.7%

4

-

Whiskas Australia

71,048

3,082

-

-24

-

-

-

4.3%

-

13.7%

5

-

Eukanuba Australia

41,365

392

-

-120

-

-0.3%

-

0.9%

-

1.7%

6

4

Hey Pup

19,675

4,604

7,836

394

586

2.0%

-

23.4%

47.3%

20.5%

7

5

Paws For Life

9,633

1,451

1,051

711

136

7.7%

1.8%

15.1%

13.7%

6.5%

8

6

Greyhound Racing New South Wales

7,641

167

137

37

44

0.5%

0.6%

2.2%

1.8%

0.7%

9

7

Greyhounds As Pets

5,183

589

263

56

55

1.1%

1.1%

11.4%

5.3%

2.6%

10

-

Fishchick Aquatics

2,245

134

-

28

-

-

-

5.9%

-

0.6%

11

-

Chewbies

1,562

607

-

1,374

-

132.1%

-

38.8%

-

2.7%

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

47
Pets

Australian Facebook Performance Report
October 2013 // #fbreport

Top Posts by Comments

Top Posts by Likes
#1

Schmackos Australia

#1

Purina Australia

Nothing better than a good
snuggle... :-)
(image via facebook.com)

#2

#1

How did you choose your
pet’s name?

3,134 Likes

Top Posts by Shares

807 Comments

RSPCA Australia

Purina Australia
Does this happen to you?
Thanks to Off the Leash for this
cartoon.

#2

Purina Australia

1,574 Shares
#2

Schmackos Australia

Battery cages are set to become
illegal in the nation’s capital
following an announcement by
the ACT Government. With more
than 11 million hens in cages...

Oh dear... :-0

Thanks to Off the Leash for this
cartoon.

(image via weknowmemes.com)

3,033 Likes
#3

Does this happen to you?

282 Comments

1,545 Shares

Purina Australia
Does this happen to you?

#3

Hey Pup

Schmackos Australia

What’s your dogs nick name?

Nothing better than a good
snuggle... :-)
(image via facebook.com)

207 Comments

854 Shares

Thanks to Off the Leash for this
cartoon.

3,014 Likes

#3

Simple social media analytics that matter
Data analysed by Online Circle Digital

www.socialpulse.co // hello@socialpulse.co
Politics

Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Fan Growth %

Engagement Rate

Jun-13

Sep-13

Jun-13

Sep-13

Jun-13

Sep-13

1,080,869
1

Sep-13
225,906

35,697

147,022

8,777

9.9%

4.7%

20.9%

8.8%

2,925

34,773

1,440

15.3%

4.3%

20.7%

8.5%

Share of
Engagement

Jun-13

4

Tony Abbott

253,829

52,463

2

-

Liberal Party of Australia

198,798

22,417

-

19,501

-

10.6%

-

11.3%

-

9.9%

3

1

Julia Gillard

179,646

25,376

17,433

12,665

4,726

7.4%

3.0%

14.1%

10.9%

11.2%

4

-

Australian Labor Party

156,332

47,770

-

42,417

-

34.6%

-

30.6%

-

21.1%

5

2

Kevin Rudd and Labor

124,047

32,122

4,673

15,397

1,111

13.7%

1.5%

25.9%

6.3%

14.2%

6

3

The Australian Greens

84,454

30,605

7,906

11,785

604

15.5%

-

36.2%

16.4%

13.5%

7

-

Malcolm Turnbull

30,341

8,408

-

7,742

-

31.2%

-

27.7%

-

3.7%

8

-

Kevin Rudd for PM of Australia 2012

13,047

483

-

56

57

0.4%

0.5%

3.7%

-

0.2%

9

6

Christine Milne

8,564

3,608

1,157

1,132

235

14.2%

4.2%

42.1%

20.0%

1.6%

7,829

-

95

22

64

0.3%

0.8%

-

1.2%

-

International Day of People with Disability
- Australia

23.2%

10

12

Ed Husic, Federal Labor for Chifley

7,283

1,120

261

886

59

13.3%

3.1%

15.4%

13.5%

0.5%

11

7

Will Hodgman

5,764

354

252

29

59

0.5%

1.1%

6.1%

4.5%

0.2%

12

8

Lara Giddings

5,468

184

197

15

14

0.3%

0.3%

3.4%

3.6%

0.1%

The Shell Questacon Science Circus

4,397

-

42

43

85

1.0%

2.9%

-

1.4%

-

13

9

Michael Ferguson

3,448

209

117

200

16

6.0%

0.5%

6.0%

3.7%

0.1%

14

11

Nick McKim

3,012

85

166

21

35

0.7%

1.2%

2.8%

5.6%

-

Kevin Rudd

2,372

-

-

36

23

1.5%

1.2%

-

-

-

15

14

Tasmanian Greens

2,291

340

240

231

24

10.9%

2.3%

14.8%

22.9%

0.2%

think before

1,813

-

-

-3

10

-0.2%

0.6%

-

-

-

16

13

Department of Education, Tasmania

1,661

34

91

47

69

2.9%

5.0%

2.0%

6.4%

-

17

16

Tasmanian Young Labor

1,079

78

119

6

191

0.6%

33.8%

7.2%

18.0%

-

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

49
Politics

Australian Facebook Performance Report
October 2013 // #fbreport

Rank

Page Name

Avg Fans

Sep-13 Jun-13

Engagement Figure

Fan Growth

Fan Growth %

Engagement Rate

Share of
Engagement

Sep-13

Play by the Rules - making sport inclusive,
safe and fair

Sep-13

Jun-13

Sep-13

Jun-13

Sep-13

1,080,869
myfuture

Jun-13

Jun-13

225,906

35,697

147,022

8,777

9.9%

4.7%

20.9%

8.8%

1,048

-

19

47

41

4.6%

4.8%

-

2.2%

1,044

-

-

27

35

2.6%

4.2%

-

-

-

18

17

Craig Emerson

787

145

54

72

53

9.7%

12.0%

18.4%

11.4%

0.1%

19

19

Tasmanian Labor

526

47

40

24

76

4.7%

20.1%

8.9%

9.6%

-

Tasmanian Liberals

522

-

-

12

8

2.3%

1.7%

-

-

-

492

58

66

23

8

4.7%

1.8%

11.8%

14.7%

-

20

18

Scott Bacon MP, Labor Member for
Denison

Avg Fans:
Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday.
Engagement Figure:
Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013.
Fan Growth:
30 September compared to 2 September 2013.
Fan Growth %:
Relative % increase comparing number of fans on 30 September compared to 2 September 2013.
Engagement Rate:
The Engagement Figure represented as a percentage of total Fans (Avg).
Share of Engagement:
Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages).
Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations.

Simple social media analytics that matter
www.socialpulse.co // hello@socialpulse.co

Data analysed by Online Circle Digital

50
Politics

Australian Facebook Performance Report
October 2013 // #fbreport

Top Posts by Comments

Top Posts by Likes
#1

Kevin Rudd and Labor

#1

Tony Abbott

Top Posts by Shares
#1

Australian Labor Party

To you, the Australian people, I
thank you.

CLICK SHARE to show how Tony
Abbott’s Cabinet compares to
others around the world.

47,349 Likes
#2

Thank you Australia, we won’t let
you down.

11,780 Comments

9,822 Shares

Tony Abbott

#2

Kevin Rudd and Labor

#2

Tony Abbott

Thank you Australia, we won’t let
you down.

Please click SHARE if you support
the Coalition’s policy to abolish
the carbon tax.

39,195 Likes
#3

To you, the Australian people, I
thank you.

8,594 Comments

6,466 Shares

Julia Gillard

#3

Australian Labor Party

#3

Australian Labor Party

A tough night for Labor.
But a spirited fight by Kevin, Albo,
George + the whole team. My
thoughts are with you all. JG

Enter a postcode to compare
Labor’s plans vs Abbott’s
cuts in your area www.
IfAbbottWinsYouLose.com.au

Enter a postcode to compare
Labor’s plans vs Abbott’s
cuts in your area www.
IfAbbottWinsYouLose.com.au

31,022 Likes

6,944 Comments

5,948 Shares
Simple social media analytics that matter

Data analysed by Online Circle Digital

www.socialpulse.co // hello@socialpulse.co
Australia Facebook Performance Report_October2013_SocialPulse.Co
Australia Facebook Performance Report_October2013_SocialPulse.Co
Australia Facebook Performance Report_October2013_SocialPulse.Co
Australia Facebook Performance Report_October2013_SocialPulse.Co
Australia Facebook Performance Report_October2013_SocialPulse.Co
Australia Facebook Performance Report_October2013_SocialPulse.Co
Australia Facebook Performance Report_October2013_SocialPulse.Co
Australia Facebook Performance Report_October2013_SocialPulse.Co
Australia Facebook Performance Report_October2013_SocialPulse.Co
Australia Facebook Performance Report_October2013_SocialPulse.Co
Australia Facebook Performance Report_October2013_SocialPulse.Co
Australia Facebook Performance Report_October2013_SocialPulse.Co
Australia Facebook Performance Report_October2013_SocialPulse.Co
Australia Facebook Performance Report_October2013_SocialPulse.Co
Australia Facebook Performance Report_October2013_SocialPulse.Co
Australia Facebook Performance Report_October2013_SocialPulse.Co
Australia Facebook Performance Report_October2013_SocialPulse.Co
Australia Facebook Performance Report_October2013_SocialPulse.Co
Australia Facebook Performance Report_October2013_SocialPulse.Co
Australia Facebook Performance Report_October2013_SocialPulse.Co
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Australia Facebook Performance Report_October2013_SocialPulse.Co

  • 1. Facebook Performance Report Australia October 2013 www.socialpulse.co // hello@socialpulse.co // #fbreport Analysed by Online Circle Digital
  • 2. Contents Australian Facebook Performance Report October 2013 // #fbreport Social Customer Care Report 3 Musicians & Bands 43 - 44 Top Facebook Pages by Engagement 4-5 News & Magazines 45 - 46 Top 30 Facebook Pages by Fans 6 Pets 47 - 48 Top 20 Industries by Engagement 7 Politics 49 - 51 Top 20 Industries by Fans 8 Quick Serve Restaurants 52 - 53 Introduction 9 - 10 Radio 54 - 55 Airlines, Travel & Tourism 11 - 12 Retail - Fashion 56 - 58 Alcohol - Beer, Wine & Cider 13 - 14 Retail - Grocery 59 - 60 Alcohol - Spirits 15 - 16 Sporting Clubs 61 - 62 Automotive - Manufacturers 17 - 18 Telecommunications 63 - 64 Banks & Financial Institutions 19 - 20 TV Channels & Networks 65 - 66 Department & Online Stores 21 - 23 TV Shows 67 - 69 Education 24 - 25 Methodology 70 - 71 Electronics 26 - 28 About Us 72 FMCG - Beverages 29 - 31 FMCG - Snackfoods 32 - 34 Government 35 - 37 Health, Beauty, Medical & Pharmaceutical 38 - 40 Insurance 41 - 42 Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co 2
  • 3. Social Customer Care Report - Australia Response Rate vs. Response Time Data analysed by Online Circle Digital & collected by Social Pulse™ Social Customer Care Report October 2013 // #ccreport Download the full report and see how your brand Response Rate vs. Response Time Data by Social Pulse™ - www.socialpulse.co Analysed by Online Circle Digital from 09 - 30 September 2013 2,300 ranks when it comes to customer service here: Legend Alcohol - Beer, Wine & Cider www.socialpulse.co/socialcustomercare Outliers Australia’s most comprehensive industry Average Response Time (mins) 1,800 benchmarking tool which shows how Australian brands are adapting to social media as a customer Alcohol - Spirits 1,300 Education Automotive - Manufacturers Radio 800 service channel. Health, Beauty, Medical & Pharmaceutical View your industry and brand pages’: • Average response rate • Average response time • Number of consumer posts received FMCG - Beverages FMCG - Snackfoods News & Magazines Government Pets 300 Sporting Clubs Metropolitan Newspapers TV Shows 0% 10% 20% 30% Retail & Consumer Merchandise Electronics Quick Serve Restaurants Retail - Online Deals Insurance Retail - Department Stores Telecommunications Banks & Financial Institutions And compare your brand pages with your competitors. Retail - Grocery Airlines, Travel & Tourism 40% 50% 60% 70% Response Rate% 80% 90% 100% Download the Social Customer Care Report Now TV Networks Size of bubble represents volume of posts received. Download the full report here: www.socialpulse.co/socialcustomercare Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co 4
  • 4. Top Facebook Pages by Engagement* Data analysed by Online Circle Digital - www.theonlinecircle.com 787 to 2,245 Fans 2,291 to 6,638 Fans Data collected by Social Pulse™ - socialpulse.co Chewbies Data collected by Social Pulse™ - socialpulse.co IGA Victoria 38.8% Craig Emerson 18.4% Tasmanian Young Labor 7.2% SpinTel 17.2% Tasmanian Greens 14.8% Greyhounds As Pets 11.4% 6.8% Police Bank Fishchick Aquatics 5.9% Will Hodgman 6.1% Chandon Australia 5.7% Michael Ferguson 6.0% Hello Mobile 7.0% 4.8% Lara Giddings nib health insurance 4.7% Nick McKim 2.8% Youi 3.6% Internode 2.1% Coca-Cola Amatil 3.0% Adam Internet 1.5% 0% 20% 40% 60% 80% 100% 0% 7,027 to 20,002 Fans Hey Pup 92.9 15.4% 31.7% Malcolm Turnbull Frangelico Australia 10.3% BankSA 10.3% 30.4% 27.7% ABC News Nova 937 7.3% 7.0% The Grill Team Australian Federal Police 7.0% 27.6% 19.3% Matt and Jo City of Perth news.com.au 0% 20% 40% 60% 80% 100% 35.6% The NT News 15.1% Medibank 80% 72.4% SF Australia 23.4% Paws For Life 60% SAFM 31.3% Ed Husic, Federal Labor for… 40% Data collected by Social Pulse™ - socialpulse.co 42.1% AEC 20% 20,678 to 71,048 Fans Data collected by Social Pulse™ - socialpulse.co Christine Milne 3.4% 100% 17.0% 15.4% 13.6% 0% 20% 40% 60% 80% 100% Simple social media analytics that matter * Average for September 2013 www.socialpulse.co // hello@socialpulse.co 4
  • 5. Top Facebook Pages by Engagement* Data analysed by Online Circle Digital - www.theonlinecircle.com 71,244 to 232,186 Fans 233,806 to 648,408 Fans Data collected by Social Pulse™ - socialpulse.co Data collected by Social Pulse™ - socialpulse.co Fox FM 112.4% B105 13.6% The X Factor - Australia 36.2% Australian Labor Party 16.0% Official Big Brother Australia 49.2% The Australian Greens 20.7% Sunrise 58.4% Hawthorn Football Club 25.1% Tony Abbott 61.1% Babyology 38.9% 9 News 62.2% 2Day FM Fifi and Jules 12.5% Hungry Jack's 30.6% Kyle and Jackie O 27.8% Carlton Football Club 26.9% Essendon Football Club TODAY 26.2% 11.3% Collingwood Football Club Black Milk Clothing 0% 20% 40% 60% 80% 100% 80% 120% 10.9% 8.6% 6.9% 0% 20% 40% 60% 80% 100% 100% 709,848 to 1,854,761 Fans Data collected by Social Pulse™ - socialpulse.co KFC Australia 3.50% Home and Away (Official) 3.10% McDonald's Australia 3.10% Visit Queensland, Australia 2.70% Lorna Jane 2.40% [yellow tail] 1.90% MasterChef Australia 0.90% Coca-Cola Australia 0.80% Hamish & Andy 0.70% [V] Music - Channel [V] Australia 0.70% 0% 20% 40% 60% Simple social media analytics that matter * Average for September 2013 www.socialpulse.co // hello@socialpulse.co 5
  • 6. Top 30 Facebook Pages by Fans* Data analysed by Online Circle Digital - www.theonlinecircle.com 1 Australia.com 4,467,607 11 McDonald’s Australia 738,257 21 JB Hi-Fi Official 553,313 2 Bananas in Pyjamas 2,519,842 12 KFC Australia 709,848 22 The X Factor - Australia 553,149 3 Hamish & Andy 1,854,761 13 triple j 648,408 23 Coles 542,980 4 Home and Away (Official) 1,120,424 14 Subway Australia 621,323 24 V Energy Drink Australia 535,139 5 MasterChef Australia 1,116,400 15 Foxtel 621,292 25 The Voice Australia 533,342 6 Coca-Cola Australia 949,619 16 26 Black Milk Clothing 531,400 7 [yellow tail] 902,112 17 Justice Crew 609,868 27 7-Eleven Australia 521,524 8 Visit Queensland, Australia 802,284 18 Official Big Brother Australia 599,045 9 [V] Music - Channel [V] Australia 792,674 19 Neighbours 572,895 29 Kogan 497,208 Lorna Jane 784,478 20 Dreamworld Australia 569,120 30 Commonwealth Bank 492,100 10 Michelle Bridges 12 Week Body Transformation 609,897 28 Woolworths Australia’s Fresh Food People 515,321 Simple social media analytics that matter * Average for September 2013 www.socialpulse.co // hello@socialpulse.co
  • 7. Top 20 Industries by Engagement* Data analysed by Online Circle Digital - www.theonlinecircle.com Politics 20.90% Radio 12.73% News & Magazines 11.35% Sporting Clubs 7.60% Banks & Financial Institutions 4.65% Airlines, Travel & Tourism 4.59% TV Shows 4.44% Government 4.43% Pets 4.32% TV Networks 3.80% Quick Serve Restaurants 3.03% Electronics 2.95% Automotive - Manufacturers 2.92% Musicians & Bands 2.87% Department & Online Stores 2.75% Retail - Fashion 2.70% Education Health, Beauty, Medical & Pharmaceutical 2.56% 2.26% Alcohol - Spirits 2.12% Alcohol - Beer, Wine & Cider 2.08% Simple social media analytics that matter * Average for September 2013 www.socialpulse.co // hello@socialpulse.co
  • 8. Top 20 Industries by Fans* Data analysed by Online Circle Digital - www.theonlinecircle.com 10,167,365 TV Shows Airlines, Travel & Tourism 9,112,141 Department & Online Stores 4,536,348 Retail - Fashion 4,507,687 4,235,820 FMCG - Snackfoods Electronics 4,157,606 Radio 4,145,566 3,806,574 Quick Serve Restaurants Sporting Clubs 3,724,131 3,364,209 FMCG - Beverages TV Networks 3,041,336 Health, Beauty, Medical & Pharmaceutical 2,909,211 Musicians & Bands 2,899,158 Automotive - Manufacturers 2,359,749 Retail - Grocery 2,077,568 Alcohol - Beer, Wine & Cider 2,054,606 1,959,588 Alcohol - Spirits News & Magazines Government Banks & Financial Institutions 1,878,938 1,240,671 1,178,203 Simple social media analytics that matter * Average for September 2013 www.socialpulse.co // hello@socialpulse.co
  • 9. Introduction Australian Facebook Performance Report October 2013 // #fbreport Welcome to the 2013 October Edition of the Australian Facebook Performance Report. requirement that promotions on Facebook only Along with the Customer Care Report, we have be administered through apps. This change is also created 3 graphics. This report is our most exciting one yet, as it marks driven competitions. the launch of our sister company, social media analytics software, Social Pulse™: www.socialpulse.co This report also establishes us as the largest and most reputable Facebook benchmarking tool in Australia, since reaching a quarter of a million people with our last report back in June. Using data from Social Pulse™, mathematical and statistical foundations produced in consultation with 95th Percentile Pty Ltd. (John Ward) and information analysed by the Online Circle Digital Data team, the Facebook Report provides success benchmarks to increase your understanding of the strategies and tactics behind some of Australia’s most successful Facebook brand pages. The full report can be downloaded at: www.theonlinecircle.com What’s changed? particularly significant for small businesses and start-ups that can now economically run fan-growth In addition to changes to the Facebook platform, the results of this report have also been affected by TV social integration; with TV Shows overtaking Tourism as the number 1 industry on social media. With shows like Big Brother, X Factor and Q&A utilising the power of Facebook and Twitter, social media integration has become the rule for the 2013 TV season. New additions The biggest addition to the October Facebook The top 30 Facebook Pages by fans, the top 20 industries by fans and our newest addition: the top 20 industries by engagement. Brand Pages which have fallen below the level of statistical confidence (of engagement rate) but still have high fan growth have been included as shaded data on each table. We have also updated our report by broadening some categories to include even more brand pages. If you don’t see your brand in this report and would like to add it to the next report, you can do so here: www.socialpulse.co/australian-facebookperformance-report Report is the Customer Care Report. Last words As Facebook Pages emerging as a customer This report is here to provide you with numerical service channel for brands, we felt it was necessary benchmarks across Australian brands on Facebook. to benchmark and understand the current state These numbers are not opinion and should assist of play for Australia. The report evaluates brand you along with other varying factors. pages and industries’ average time to respond to customer posts, and response rate percentage. Download the full report here and see how your Facebook has undergone some big transformations brand ranks when it comes to customer care: since our last report, including the removal of the www.socialpulse.co/socialcustomercare Data for this report was collected from our data analysis and visualisation software, Social Pulse™ on the 2, 9, 16, 23 and 30 of September. Please review the methodology at the end of the report for a clear understanding of each metric. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co 9
  • 10. Introduction Australian Facebook Performance Report October 2013 // #fbreport Social Pulse™ provides social media analytics, competitive intelligence, consumer insights, and financials calculations for social media. You can sign up for a free, all-access trial of Social Pulse™ here: www.socialpulse.co Lucio Ribeiro MD Social Pulse™ Australia Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co 10
  • 11. Airlines, Travel & Tourism Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Sep-13 Jun-13 Sep-13 Jun-13 9,112,141 418,648 409,518 207,680 4,467,607 285,423 236,239 Fan Growth % Engagement Rate Sep-13 Share of Engagement Sep-13 Jun-13 Jun-13 431,615 3.5% 4.5% 4.6% 3.7% 70,014 180,656 1.6% 4.5% 6.4% 5.8% 68.2% 1 1 Australia.com 2 2 Visit Queensland, Australia 802,284 22,008 77,703 5,560 151,846 0.7% 25.8% 2.7% 11.7% 5.3% 3 3 Dreamworld Australia 569,120 5,035 4,714 2,162 5,213 0.4% 0.9% 0.9% 0.8% 1.2% 4 4 Qantas 400,920 4,337 5,349 5,469 8,809 1.4% 2.5% 1.1% 1.5% 1.0% 5 5 Flight Centre Australia 320,339 11,858 15,449 11,794 5,983 3.7% - 3.7% 5.7% 2.8% 6 6 Virgin Australia 274,086 18,778 7,011 20,815 9,223 7.8% 3.8% 6.9% 2.8% 4.5% 7 9 P&O Cruises Australia 267,365 13,234 7,592 35,661 9,700 14.3% 5.3% 4.9% 4.0% 3.2% 8 7 Jetstar Australia 255,851 4,111 5,057 6,901 8,022 2.7% 3.5% 1.6% 2.2% 1.0% 9 8 Expedia.com.au 193,673 1,743 5,153 601 3,171 0.3% 1.7% 0.9% 2.7% 0.4% 10 10 Western Australia 177,962 7,237 8,150 1,247 6,297 0.7% 3.8% 4.1% 4.8% 1.7% 11 11 Warner Bros. Movie World - Gold Coast, Australia 158,513 1,625 2,336 1,464 3,609 0.9% 2.4% 1.0% 1.6% 0.4% 12 13 Air New Zealand 154,971 1,482 4,294 2,079 7,005 1.3% 5.3% 1.0% 3.2% 0.4% 13 14 Escape Travel 149,875 5,949 4,568 11,638 2,333 8.0% - 4.0% 3.5% 1.4% 14 12 Sea World - Gold Coast, Australia 147,482 3,473 4,955 1,686 2,711 1.1% 2.0% 2.4% 3.6% 0.8% 15 - Northern Territory - Australia's Outback 144,239 9,346 4,294 12,677 6,202 9.1% 8.5% 6.5% 5.6% 2.2% 16 18 STA Travel Australia 132,914 1,157 3,722 1,174 10,196 0.9% 9.7% 0.9% 3.4% 0.3% 17 16 Melbourne Cricket Ground (MCG) 125,407 8,521 4,469 1,717 2,255 1.4% 1.9% 6.8% 3.8% 2.0% 18 15 AirAsia Australia 125,161 789 1,040 990 1,130 0.8% 1.0% 0.6% 0.9% 0.2% 19 17 Australia Zoo 123,047 8,247 3,743 3,247 2,187 2.7% 2.0% 6.7% 3.3% 2.0% 20 19 Student Flights Australia 121,325 4,295 3,680 10,784 5,067 9.2% 5.1% 3.5% 3.6% 1.0% Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 11
  • 12. Airlines, Travel & Tourism Australian Facebook Performance Report October 2013 // #fbreport Top Posts by Comments Top Posts by Likes #1 Australia.com #1 Virgin Australia Top Posts by Shares #1 Australia.com 30°C and sunny today on Cable Beach, Western Australia (photo: KIMBERLEY MEDIA) 30°C and sunny today on Cable Beach, Western Australia (photo: KIMBERLEY MEDIA) 77,968 Likes #2 Essendon entry: “A classic tale of love at first sight. This is a story of how one young mosquito - armed with passion, courage and vigour - went the extra mile.” 4,597 Comments 9,720 Shares Australia.com #2 Australia Zoo #2 Australia.com Jump if you love a sunny weekend. (Photo by Suzanne Ebert on Kangaroo Island Marine Adventures) Meet Lily. (6 photos) 68,015 Likes #3 Can you guess what this is? Leave your answer below and if you guess right, you’ll go into the draw to win an Adoption (maximised) of your choice... 3,887 Comments 9,021 Shares Australia.com #3 Australia.com #3 Australia.com Meet Lily. (6 photos) 30°C and sunny today on Cable Beach, Western Australia (photo: KIMBERLEY MEDIA) A roadtrip from Alice Springs to Darwin (9 photos) 66,510 Likes 2,172 Comments 8,389 Shares Simple social media analytics that matter Data analysed by Online Circle Digital www.socialpulse.co // hello@socialpulse.co
  • 13. Alcohol - Beer, Wine & Cider Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Fan Growth % Engagement Rate 1 2 2 Sep-13 [yellow tail] Jun-13 Sep-13 Jun-13 Sep-13 Jun-13 2,054,606 1 Sep-13 Share of Engagement Jun-13 42,709 52,476 54,115 75,244 1.8% 6.9% 2.1% 3.9% 902,112 16,915 14,023 37,098 36,132 4.2% 4.7% 1.9% 1.8% 39.6% Rekorderlig Cider - Australia 261,658 8,866 11,285 4,343 4,442 1.7% 1.8% 3.4% 4.5% 20.8% Pure Blonde 227,671 - 1,387 -147 2,527 -0.1% 1.1% - 0.6% - Dan Murphy's 126,336 766 909 1,518 1,548 1.2% 1.3% 0.6% 0.8% 1.8% 3 5 Tooheys Extra Dry 123,274 - 732 155 776 0.1% 0.6% - 0.6% - 4 6 Riccadonna 100,112 1,112 3,343 14 3,225 - 3.4% 1.1% 3.5% 2.6% 5 8 XXXX GOLD 71,402 1,150 2,907 571 1,613 0.8% 2.4% 1.6% 4.3% 2.7% 6 7 VB 71,244 2,243 2,790 1,732 1,024 2.5% 1.5% 3.1% 4.1% 5.3% 7 10 Tooheys New 61,951 1,061 3,286 -64 4,887 -0.1% 12.7% 1.7% 8.1% 2.5% 8 11 Carlton Draught 43,500 693 1,079 834 648 1.9% 1.6% 1.6% 2.7% 1.6% 9 12 Brown Brothers Winery 43,384 1,648 667 660 749 1.5% 1.9% 3.8% 1.7% 3.9% 10 16 Bulmers Australia 42,122 304 2,526 -19 7,545 - 26.1% 0.7% 7.8% 0.7% 11 9 Strongbow Australia 41,906 444 1,032 48 -40 0.1% -0.1% 1.1% 2.5% 1.0% Hahn 37,701 1,383 2,558 3,816 7,296 10.8% 59.8% 3.7% 16.0% 3.2% 12 13 15 Wolf Blass Wines Australia 37,146 346 1,660 42 4,573 0.1% 14.2% 0.9% 4.9% 0.8% 14 13 Guinness Australia 35,314 799 838 99 182 0.3% 0.5% 2.3% 2.4% 1.9% 15 14 Magners Australia 34,945 357 392 134 53 0.4% 0.2% 1.0% 1.2% 0.8% Sol Beer Australia 32,363 - 700 -1 1,970 - 6.6% - 2.2% - 16 17 getwinesdirect.com 32,176 366 341 54 85 0.2% 0.3% 1.1% 1.1% 0.9% 17 19 Yellowglen 30,863 1,681 1,028 1,817 77 6.0% 0.3% 5.4% 3.4% 3.9% 18 20 Coopers 29,523 760 476 595 793 2.0% 2.9% 2.6% 1.7% 1.8% 19 - Peroni Nastro Azzurro Australia 25,635 577 766 -4 -30 - -0.1% 2.2% 3.0% 1.4% 20 - Little Creatures Brewing 25,576 1,238 570 827 442 3.3% 1.9% 4.8% 2.4% 2.9% Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 13
  • 14. Alcohol - Beer, Wine & Cider Australian Facebook Performance Report October 2013 // #fbreport Top Posts by Comments Top Posts by Likes #1 Rekorderlig Cider - Australia #1 Brown Brothers Winery Top Posts by Shares #1 Brown Brothers Winery Want! We’ve got something special for all our Moscato fans and we think it’s the must-have accessory. Our Still Moscato 2 Litre is available... 2,782 Likes #2 We’ve got something special for all our Moscato fans and we think it’s the must-have accessory. Our Still Moscato 2 Litre is available... 274 Comments 847 Shares Riccadonna #2 #2 VB getwinesdirect.com All weekends should start a little like this... Have a good one everyone! TONIGHT ONLY. Share and like and we’ll draw 5 winners for a case of this trophy winner. Trophy Winning , Gold Medal winning and voted Top 10... 2,754 Likes #3 Two very well known pollies, with very little in common except for their love of the baggy green. So tell us, who would you rather have a beer with, Hawky or ... 264 Comments 480 Shares Rekorderlig Cider - Australia #3 getwinesdirect.com #3 Riccadonna Who’d like a dozen of these strawberry roses? TONIGHT ONLY. Share and like and we’ll draw 5 winners for a case of this trophy winner. Trophy Winning , Gold Medal winning and voted Top 10... All weekends should start a little like this... Have a good one everyone! 2,676 Likes 208 Comments 365 Shares Data analysed by Online Circle Digital - www.theonlinecircle.com Data analysed by Online Circle Digital Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co
  • 15. Alcohol - Spirits Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Fan Growth % Engagement Rate Sep-13 Jun-13 Sep-13 Jun-13 Sep-13 Jun-13 Sep-13 1,959,588 41,588 47,267 56,978 41,752 4.4% 2.3% 2.1% 2.3% 4,842 8,507 6,025 10,282 2.1% 4.1% 1.6% 3.3% Share of Engagement Jun-13 1 1 Wild Turkey Australia 293,464 11.6% 2 3 Jim Beam 269,875 2,834 8,417 711 17,754 0.3% 10.3% 1.1% 4.7% 6.8% 3 2 Bundy Rum 233,830 11,235 6,398 17,786 3,783 7.9% 1.9% 4.8% 3.2% 27.0% 4 - Smirnoff 216,515 1,630 - 4,275 -212 2.0% -0.1% 0.8% - 3.9% 5 5 Jack Daniel’s Australia 156,235 5,541 5,259 13,308 1,945 8.9% 1.3% 3.5% 3.6% 13.3% 6 4 Baileys Australia 150,992 3,173 7,454 28 1,726 - 1.2% 2.1% 5.0% 7.6% 7 7 American Honey Australia 132,929 4,724 1,768 7,814 421 6.1% 0.5% 3.6% 1.9% 11.4% 8 6 Johnnie Walker 119,079 1,114 2,816 -8 851 - 0.7% 0.9% 2.4% 2.7% 9 8 Bundy R. Bear 83,345 661 1,667 440 997 0.5% 1.2% 0.8% 2.1% 1.6% 10 10 ABSOLUT 82,154 1,058 1,169 715 153 0.9% 0.2% 1.3% 1.6% 2.5% Jagermeister Australia 79,257 - 1,337 -6 43 - 0.1% - 1.7% - 469 -186 535 -0.3% 0.8% 1.8% 0.7% 3.0% 11 11 Jameson Irish Whiskey Australia 69,800 1,255 12 12 Midori Australia 58,198 370 1,738 -26 433 - 0.8% 0.6% 3.0% 0.9% Canadian Club 53,211 - 12,951 53 6,972 0.1% 15.3% - 27.6% - 1,162 802 2,209 1,562 5.0% 4.1% 2.6% 2.1% 2.8% 13 14 Stoli Vodka Australia 45,006 14 15 Southern Comfort 32,809 500 803 282 1,468 0.9% 6.1% 1.5% 3.2% 1.2% 15 - Frangelico Australia 13,228 1,367 - 3,488 -4 30.6% -0.1% 10.3% - 3.3% Russian Standard 11,270 - 77 -25 13 -0.2% 0.1% - 0.7% - Chandon Australia 2,129 122 - 117 58 5.6% 3.2% 5.7% - 0.3% 16 - Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 15
  • 16. Alcohol - Spirits Australian Facebook Performance Report October 2013 // #fbreport Top Posts by Comments Top Posts by Likes #1 Bundy Rum #1 Bundy Rum Top Posts by Shares #1 American Honey Australia Delicate honey, caramel and spice on the tongue. Sandblasted crystal tumblers on the hand. And walnut wooden encasing on the mantelpiece... The perfect combination of hot and cold to get your taste buds dancing! 1) Melt butter in pan over medium heat & stir in... 5,267 Likes #2 Delicate honey, caramel and spice on the tongue. Sandblasted crystal tumblers on the hand. And walnut wooden encasing on the mantelpiece... 468 Comments 1,415 Shares Bundy Rum #2 Jack Daniel’s Australia #2 Bundy Rum Sarsaparilla & Red Rum. Deceptively delicious. Sarsaparilla & Red Rum. Deceptively delicious. 3,501 Likes #3 One word to describe your family? 369 Comments 689 Shares Wild Turkey Australia #3 American Honey Australia Wild Turkey RARE will be in store before you know it. In the meantime, let’s hear from the lucky few who got their hands on The First Batch. Let us know... 366 Comments Bundy Rum The year is 2050, all other drinks have been destroyed and the battle for supremacy rages on between Cola & Dry. Choose your side. 2,526 Likes #3 667 Shares Simple social media analytics that matter Data analysed by Online Circle Digital www.socialpulse.co // hello@socialpulse.co
  • 17. Automotive - Manufacturers Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Fan Growth % Engagement Rate Sep-13 Share of Engagement Sep-13 Jun-13 Sep-13 Jun-13 Sep-13 Jun-13 Jun-13 2,359,749 68,972 70,783 63,089 93,257 2.7% 5.3% 2.9% 4.0% 4,229 5,828 1.1% 1.5% 3.0% 1.4% 17.4% 1 1 Holden 398,257 12,010 5,466 2 2 Kia Australia 224,812 3,916 2,411 7,572 3,304 3.4% 1.6% 1.7% 1.2% 5.7% 3 3 Hyundai Australia 204,619 5,467 6,134 10,542 15,851 5.2% 11.4% 2.7% 4.1% 7.9% 4 4 Suzuki Australia 161,549 2,558 6,064 8,354 16,032 5.3% 11.8% 1.6% 4.2% 3.7% 5 6 Toyota Australia 149,257 3,890 2,331 2,018 1,877 1.4% 1.4% 2.6% 1.7% 5.6% Jeep Australia 144,100 - 1,070 190 2,175 0.1% 1.5% - 0.7% - 6 7 Toyota 4x4 136,841 2,272 2,581 1,919 1,653 1.4% 1.3% 1.7% 2.0% 3.3% 7 8 Nissan 128,154 3,088 6,363 3,855 7,198 3.1% 7.0% 2.4% 6.0% 4.5% 8 9 BMW Australia 104,917 6,936 5,800 5,222 1,155 5.1% 1.3% 6.6% 6.3% 10.1% 9 13 Mercedes-Benz Australia 96,824 5,582 7,912 3,628 9,440 3.8% 14.1% 5.8% 11.0% 8.1% 10 12 Lexus Australia 84,663 2,341 2,260 392 2,664 0.5% 3.5% 2.8% 2.9% 3.4% 11 11 Mazda Australia 83,995 799 547 686 405 0.8% 0.5% 1.0% 0.7% 1.2% 12 10 Mitsubishi Motors Australia 82,434 459 483 418 249 0.5% 0.3% 0.6% 0.6% 0.7% 13 14 Ford Australia 80,232 3,951 2,637 3,438 4,335 4.4% 6.5% 4.9% 3.8% 5.7% 14 15 HSV - Holden Special Vehicles 75,595 1,616 6,042 653 9,789 0.9% 15.7% 2.1% 8.8% 2.3% 15 16 Audi Australia 70,551 6,897 7,737 1,839 3,668 2.7% 6.2% 9.8% 12.6% 10.0% 16 17 MINI Australia 69,072 1,725 1,936 3,201 3,795 4.7% 6.7% 2.5% 3.3% 2.5% 17 19 Volkswagen Australia 55,741 2,965 758 2,411 621 4.4% 1.2% 5.3% 1.5% 4.3% 18 18 Honda Australia 53,973 781 1,507 163 1,294 0.3% 2.5% 1.4% 2.9% 1.1% 19 20 Lamborghini 49,318 510 333 459 289 0.9% 0.6% 1.0% 0.7% 0.7% 20 - Nissan Navara Australia 48,945 1,209 1,481 2,090 3,810 4.4% 10.6% 2.5% 3.9% 1.8% Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 17
  • 18. Automotive - Manufacturers Australian Facebook Performance Report October 2013 // #fbreport Top Posts by Comments Top Posts by Likes #1 #1 Holden Mercedes-Benz Australia Top Posts by Shares #1 Holden Today we remember a Holden great - the one and only ‘King of the Mountain’, Peter Brock, who passed away on this day seven years ago. We miss you Brocky! Today we remember a Holden great - the one and only ‘King of the Mountain’, Peter Brock, who passed away on this day seven years ago. We miss you Brocky! 16,455 Likes #2 Which colour does a MercedesBenz look best in? 799 Comments 7,187 Shares Hyundai Australia #2 Toyota Australia #2 Toyota Australia LIKE us & enter to WIN 1 of 10 ticket sets to see One Direction LIVE in concert! http://on.fb.me/19VWHSi What a smother! Congratulations to our weekly winner, Corin! His AFL Legendary Moment won him 2 x AFL Grand Final Tickets, and keeps him in the draw... 4,957 Likes #3 What a smother! Congratulations to our weekly winner, Corin! His AFL Legendary Moment won him 2 x AFL Grand Final Tickets, and keeps him in the draw... 728 Comments 755 Shares Lexus Australia #3 #3 Holden BMW Australia Wouldn’t it be amazing to find this sitting in your car park one day? #Lexus #IS350 F Sport Today we remember a Holden great - the one and only ‘King of the Mountain’, Peter Brock, who passed away on this day seven years ago. We miss you Brocky! The BMW i8 will turn heads everywhere. 4,423 Likes 625 Comments 617 Shares Simple social media analytics that matter Data analysed by Online Circle Digital www.socialpulse.co // hello@socialpulse.co
  • 19. Banks & Financial Institutions Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Fan Growth % Engagement Rate Sep-13 Jun-13 Sep-13 Jun-13 Sep-13 Jun-13 Sep-13 1,178,203 54,831 31,520 39,047 49,192 7.1% 25.5% 4.7% Share of Engagement Jun-13 6.6% 1 1 Commonwealth Bank 492,100 2,954 9,006 4,545 6,868 0.9% 1.6% 0.6% 2.1% 5.4% 2 2 American Express 174,084 35,858 6,245 3,246 11,906 1.9% 9.4% 20.6% 4.7% 65.4% 3 3 NAB 113,769 2,752 1,346 3,241 769 2.9% 0.8% 2.4% 1.4% 5.0% 4 4 Westpac 84,302 4,717 1,799 10,609 3,329 13.3% 6.2% 5.6% 3.3% 8.6% CUA 76,323 - - -100 -495 -0.1% -0.6% - - - 5 5 ANZ Australia 53,399 1,529 3,111 3,214 7,882 6.2% 24.9% 2.9% 8.6% 2.8% 6 11 St.George Bank 41,243 1,481 2,374 3,648 6,933 9.2% 58.5% 3.6% 14.9% 2.7% 7 6 Raymond A Ram 26,909 547 413 572 427 2.2% 1.7% 2.0% 1.6% 1.0% 8 7 Bank of Melbourne 25,666 432 519 925 654 3.6% 2.7% 1.7% 2.1% 0.8% 9 8 Aussie 25,593 312 1,040 630 1,714 2.5% 8.0% 1.2% 4.7% 0.6% 10 9 UBank – Backed by NAB 23,302 203 238 390 83 1.7% 0.4% 0.9% 1.1% 0.4% 11 10 Bankwest 22,724 443 1,751 923 2,167 4.1% 11.3% 1.9% 8.6% 0.8% 12 12 MoneySmartAu 18,792 260 483 177 1,033 0.9% 7.3% 1.4% 3.4% 0.5% 13 13 Citi Australia 16,025 775 461 391 217 2.5% 1.7% 4.8% 3.7% 1.4% 14 18 ING DIRECT Australia 12,725 867 78 3,113 140 27.9% 2.7% 6.8% 1.5% 1.6% 15 14 Heritage 12,358 93 239 37 3 0.3% - 0.8% 1.9% 0.2% 9,767 305 356 312 352 3.2% 4.5% 3.1% 4.4% 0.6% Bendigo Bank 8,642 196 1,127 134 2,220 1.6% 37.9% 2.3% 15.6% 0.4% Suncorp Bank 7,904 - 97 10 273 0.1% 3.7% - 1.3% - BankSA 7,321 753 595 2,071 2,084 32.8% 330.3% 10.3% 40.7% 1.4% 16 15 17 17 Westpac Rescue Helicopter Service Official Site 18 - 19 19 AustralianSuper 5,414 71 283 79 392 1.5% - 1.3% 6.4% 0.1% 20 20 Police Bank 4,068 283 56 790 19 21.9% 0.5% 7.0% 1.6% 0.5% Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 19
  • 20. Banks & Financial Institutions Australian Facebook Performance Report October 2013 // #fbreport Top Posts by Comments Top Posts by Likes #1 Commonwealth Bank #1 Commonwealth Bank Top Posts by Shares #1 Westpac For a limited time, transfer money overseas for just $10 and a special exchange rate: https://commbank.com.au/ imtoffer **SCAM ALERT - PLEASE SHARE** Email hoaxes that ask you to sign in to protect or confirm your credit card account are circulating, and link to... 2,875 Likes #2 For a limited time, transfer money overseas for just $10 and a special exchange rate: https://commbank.com.au/ imtoffer 288 Comments 3,150 Shares American Express #2 Bankwest #2 NAB PRE-SALE ANNOUNCEMENT: ALICIA KEYS, queen of soul and R&B, is touring Aus in December! Amex pre-sale starts 12pm Tues 10 Sept. *T&C The AFL put the skills of our #Footify FM commentators to the test. Voula, Peter, Gurtej, Harbir and Mauricio showed them how it’s done. How do you think... 2,805 Likes #3 Bankwest customers, it’s your LAST CHANCE TO WIN 2 TICKETS to the 2013 Toyota AFL Grand Final! 240 Comments 464 Shares American Express #3 Westpac #3 American Express PRE-SALE: Rock superstars, OneRepublic, are spending summer down under! Amex pre-sale starts 12pm Monday 30 Sept. *T&C If you could renovate any room in your home, which would it be? PRE-SALE ANNOUNCEMENT: ALICIA KEYS, queen of soul and R&B, is touring Aus in December! Amex pre-sale starts 12pm Tues 10 Sept. *T&C 1,006 Likes 238 Comments 361 Shares Simple social media analytics that matter Data analysed by Online Circle Digital www.socialpulse.co // hello@socialpulse.co
  • 21. Department & Online Stores Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Fan Growth % 1 2 2 Black Milk Clothing Jun-13 Sep-13 Jun-13 4,536,348 1 Sep-13 124,965 142,948 114,169 531,400 36,686 46,558 Engagement Rate Sep-13 Share of Engagement Sep-13 Jun-13 Jun-13 115,258 3.9% 2.5% 2.8% 3.7% 19,264 12,637 3.7% 2.7% 6.9% 9.7% 29.4% CatchOfTheDay.com.au 432,428 3,449 3,794 18 3,312 - 0.8% 0.8% 0.9% 2.8% Westfield 429,689 - - -199 2,507 - 0.6% - - - 3 3 THE ICONIC 385,682 2,158 8,638 3,212 14,918 0.8% 4.3% 0.6% 2.4% 1.7% 4 5 Target Australia 363,806 7,255 7,977 12,732 11,166 3.6% 3.4% 2.0% 2.4% 5.8% Smiggle 345,392 - 1,940 232 2,438 0.1% 0.7% - 0.6% - 6 The Good Guys 292,125 2,473 3,099 2,654 4,431 0.9% 1.6% 0.8% 1.1% 2.0% 6 7 eBay.com.au 277,887 11,238 5,072 2,226 6,370 0.8% 2.5% 4.0% 1.9% 9.0% 7 10 Harvey Norman 256,678 12,226 6,105 9,854 6,065 3.9% 2.8% 4.8% 2.8% 9.8% 8 8 David Jones 238,622 3,364 4,236 2,686 2,896 1.1% 1.3% 1.4% 1.9% 2.7% 9 9 BIG W 237,398 6,536 8,857 2,444 5,924 1.0% 2.7% 2.8% 4.0% 5.2% 10 12 MYER 222,469 3,643 3,121 9,393 4,325 4.3% 2.2% 1.6% 1.6% 2.9% 11 11 IKEA Australia 215,999 1,476 2,703 1,474 5,012 0.7% 2.5% 0.7% 1.3% 1.2% 12 14 OZSALE 174,622 2,253 13,178 1,476 14,965 0.8% 10.5% 1.3% 8.7% 1.8% Scoopon Australia 165,014 - 2,650 972 1,543 0.6% 1.1% - 1.8% - 5 13 13 DealsDirect 161,425 2,040 2,527 56 1,965 - 1.2% 1.3% 1.6% 1.6% 14 16 carsales.com.au 141,621 1,379 5,205 973 3,721 0.7% 2.8% 1.0% 3.9% 1.1% 15 17 Spotlight 140,107 4,465 1,436 1,702 2,515 1.2% 1.9% 3.2% 1.1% 3.6% 16 - Gumtree Australia 120,915 2,084 - 6,901 - 5.9% - 1.7% - 1.7% 17 18 Pink Frosting 118,329 10,526 15,108 10,073 11,045 8.9% - 8.9% 20.2% 8.4% Spreets 82,876 - - -220 134 -0.3% 0.2% - - - Kmart Australia 81,254 7,236 - 23,020 - 33.0% - 8.9% - 5.8% 18 - Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 21
  • 22. Department & Online Stores Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth 19 20 - Jun-13 Sep-13 Jun-13 4,536,348 19 Sep-13 124,965 142,948 114,169 Cudo 73,018 2,950 3,917 The Reject Shop 70,563 1,528 1,417 Fan Growth % Engagement Rate Sep-13 Jun-13 115,258 3.9% 2.5% 2.8% 3.7% 73 143 0.1% 0.2% 4.0% 5.4% 2.4% 3,938 3,848 5.7% 7.5% 2.2% 2.7% 1.2% Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Sep-13 Share of Engagement Jun-13 Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 22
  • 23. Department & Online Stores Australian Facebook Performance Report October 2013 // #fbreport Top Posts by Comments Top Posts by Likes #1 eBay.com.au #1 CatchOfTheDay.com.au Top Posts by Shares #1 eBay.com.au Why yes it is, Mr. Ritchie! http://bit.ly/eBayLionel Why yes it is, Mr. Ritchie! http://bit.ly/eBayLionel 11,990 Likes #2 Challenge: See if you can write 5 consecutive comments in a row. Ready? GO! 3,690 Comments 3,508 Shares Spotlight #2 CatchOfTheDay.com.au WIN one of fifty Spotlight gift cards valued at $20! Thanks to Facebook’s new guidelines; all you have to do is like this post and you go into ... #3 Every day, the CatchOfTheDay. com.au warehouse has between 150-300 people packing your orders... 11,377 Likes #2 2,135 Comments Pink Frosting BIG W Who else wishes there was an extra day in the weekend? But, can you guess how ... #3 David Jones 2,416 Shares #3 Pink Frosting Help us name our new charity bear! Tell us which name you prefer: 1) Mr Jones 2) Max 10,481 Likes 1,301 Comments 1,524 Shares Simple social media analytics that matter Data analysed by Online Circle Digital www.socialpulse.co // hello@socialpulse.co
  • 24. Education Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Fan Growth % Engagement Rate Sep-13 Jun-13 Sep-13 Jun-13 Sep-13 Jun-13 Sep-13 1,155,145 29,618 32,574 47,112 52,548 5.0% 15.4% 2.6% Share of Engagement Jun-13 5.0% 1 1 UNSW (The University of New South Wales) 232,186 4,124 4,584 8,336 9,160 3.7% 4.6% 1.8% 2.3% 13.9% 2 2 Macquarie University 178,514 1,143 1,491 1,796 3,280 1.0% 2.0% 0.6% 0.9% 3.9% 3 3 Monash University 75,489 1,444 1,604 2,356 2,175 3.2% 3.4% 1.9% 2.4% 4.9% 4 4 University of Sydney 66,177 1,605 2,154 1,259 1,327 1.9% 2.2% 2.4% 3.5% 5.4% 5 5 Curtin University 57,496 1,470 1,189 2,001 1,584 3.5% 3.3% 2.6% 2.4% 5.0% 6 6 The University of Melbourne 56,057 2,017 1,789 1,562 1,794 2.8% 3.8% 3.6% 3.7% 6.8% 7 7 RMIT University 50,035 760 995 1,020 1,285 2.1% 2.9% 1.5% 2.2% 2.6% 8 20 Open Colleges 47,824 2,616 5,400 8,270 16,756 19.2% 226.8% 5.5% 33.4% 8.8% 9 8 Swinburne University of Technology 44,386 2,922 2,977 1,586 1,782 3.6% 5.0% 6.6% 8.1% 9.9% 10 11 SEEK Learning 41,423 1,386 1,460 3,594 3,752 9.1% 13.5% 3.3% 4.9% 4.7% 11 9 Open Universities Australia 38,628 1,237 590 2,773 282 7.4% 0.9% 3.2% 1.9% 4.2% 12 14 The University of Queensland 36,742 1,368 1,553 1,425 1,785 4.0% 6.8% 3.7% 5.7% 4.6% 13 12 Queensland University of Technology (QUT) 34,088 771 596 2,038 1,002 6.1% 3.5% 2.3% 2.1% 2.6% 14 10 La Trobe University 33,646 467 1,295 695 1,577 2.1% 5.4% 1.4% 4.3% 1.6% 15 18 University of South Australia 32,014 2,439 939 4,589 1,221 15.8% 6.3% 7.6% 4.7% 8.2% 16 13 Deakin University 31,175 425 788 754 696 2.4% 2.5% 1.4% 2.8% 1.4% 17 16 UTS: University of Technology, Sydney 26,873 438 590 860 842 3.3% 3.7% 1.6% 2.5% 1.5% 18 17 The University of Adelaide 26,010 2,256 1,655 1,170 904 4.6% 4.2% 8.7% 7.6% 7.6% 19 15 Australian Catholic University (ACU) 25,704 334 432 516 646 2.0% 2.8% 1.3% 1.8% 1.1% 20 19 The University of Newcastle, Australia 20,678 396 493 512 698 2.5% 4.1% 1.9% 2.8% 1.3% Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 24
  • 25. Education Australian Facebook Performance Report October 2013 // #fbreport Top Posts by Comments Top Posts by Likes #1 Swinburne University of Technology #1 Open Universities Australia Congrats to Swinburne international students recently awarded scholarships from the Victorian Government. Read all about it: http://ow.ly/pg0wI #2 #1 112 Comments The University of Melbourne Do you consider yourself a better performer in exams, or do you do your best work with assignments? 4,488 Likes Top Posts by Shares The University of Melbourne #2 The University of Adelaide 228 Shares #2 University of Sydney Describe your Semester Two so far, using just two words ... 95 Comments 1,937 Likes #3 The University of Adelaide #3 Koala on campus! This little guy and his friends from Featherdale Wildlife Park were on Eastern Ave today... 168 Shares The University of Adelaide #3 Open Colleges We’re delighted to welcome Julia Gillard as an honorary Visiting Professor! http://ow.ly/oKWoM Mid-semester break starts today! I’ll be spending it ___________ No matter your age! 1,853 Likes 77 Comments 141 Shares Simple social media analytics that matter Data analysed by Online Circle Digital www.socialpulse.co // hello@socialpulse.co
  • 26. Electronics Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Fan Growth % 1 JB Hi-Fi Official Jun-13 Sep-13 Jun-13 4,157,606 1 Sep-13 122,811 90,071 110,738 553,313 7,006 4,550 20,496 Engagement Rate Sep-13 Share of Engagement Sep-13 Jun-13 Jun-13 111,956 2.5% 2.5% 3.0% 2.6% 10,076 3.8% 2.1% 1.3% 1.0% 5.7% 2 2 Kogan 497,208 6,539 6,164 10,976 5,726 2.2% 1.3% 1.3% 1.4% 5.3% 3 3 EA Games Australia 442,693 9,336 12,563 10,765 22,558 2.5% 5.9% 2.1% 3.2% 7.6% 4 4 Xbox Australia 417,724 13,621 6,907 8,739 9,273 2.1% 2.4% 3.3% 1.8% 11.1% Appliances Online Australia 341,150 - 5,451 -87 5,186 - 1.6% - 1.6% - 5 6 Sony Australia 338,103 2,290 3,843 4,717 7,944 1.4% 2.5% 0.7% 1.2% 1.9% 6 10 Samsung Australia 331,083 17,260 9,520 48,698 23,396 15.6% 11.7% 5.2% 4.5% 14.1% 7 7 HTC Australia 274,681 1,857 5,706 1,034 11,734 0.4% 4.6% 0.7% 2.2% 1.5% 8 8 EB Games Australia 257,516 10,969 18,044 3,459 2,767 1.4% 1.1% 4.3% 7.2% 8.9% 9 9 PlayStation Australia 234,802 6,353 5,886 3,743 5,840 1.6% 2.8% 2.7% 2.8% 5.2% GAMEAus 187,235 - - -313 135 -0.2% 0.1% - - - Logitech 173,285 38,568 4,742 -15132 1,489 -8.2% 0.8% 22.3% 2.6% 31.4% 10 11 Nokia Australia 132,853 - 1,478 421 2,779 0.3% 2.2% - 1.2% - 11 13 Mighty Ape Australia 123,736 760 1,602 553 2,163 0.4% 1.8% 0.6% 1.3% 0.6% 12 14 ghd 115,582 704 988 367 1,581 0.3% 1.4% 0.6% 0.9% 0.6% Big Brown Box 94,872 - - -65 - -0.1% - - - - Intel Australia 87,254 780 1,103 286 1,062 0.3% 1.3% 0.9% 1.3% 0.6% Xbox for Families 75,652 - - 50 834 0.1% 1.1% - - - 13 15 LG Australia 72,917 - 852 47 1,799 0.1% 2.6% - 1.2% - 14 18 Dick Smith 70,715 1,672 725 3,822 1,530 5.6% 2.5% 2.4% 1.2% 1.4% 15 17 Canon Australia 69,839 1,152 2,234 2,192 1,209 3.2% 1.8% 1.6% 3.4% 0.9% Panasonic Australia 55,705 - - -41 656 -0.1% 1.2% - - - Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 26
  • 27. Electronics Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Fan Growth % 122,811 90,071 110,738 Betta 49,282 1,622 3,260 48,806 - 42,416 - Lenovo Australia and New Zealand 32,884 576 ASUS Australia 32,318 Toshiba Australia and New Zealand - Jun-13 Huawei Device Australia 17 Sep-13 Acer Australia & New Zealand 19 Jun-13 4,157,606 16 Sep-13 28,816 Engagement Rate Sep-13 Jun-13 111,956 2.5% 2.5% 3.0% 2.6% 2,368 1,723 4.9% - 3.3% 8.3% 1.3% - 344 558 0.7% 1.1% - - - - 84 404 0.2% 1.0% - - - 540 1,488 77 4.6% 0.3% 1.8% 1.8% 0.5% - 640 59 798 0.2% 2.6% - 2.0% - - 1,191 6 2,937 - 15.9% - 5.9% - Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Sep-13 Share of Engagement Jun-13 Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 27
  • 28. Electronics Australian Facebook Performance Report October 2013 // #fbreport Top Posts by Comments Top Posts by Likes #1 Xbox Australia #1 Xbox Australia Top Posts by Shares #1 Kogan Xbox will be competing in the Supercheap Auto Bathurst 1000 this year! Drop a ‘like’ if you’d take the Xbox One V8 Racecar for a spin around the mountain... Want to win the new iPhone that is about to be released? To enter: 1. Click ‘Like’ on this picture 2. Click ‘Share’ on this post 3. Make this picture your profile... 10,121 Likes #2 We’ve got 10 Black Ops II: Apocalypse (MA15+) codes to give away! COMMENT below where you’d like the next zombies map to be set. Best answers get codes! 2,664 Comments 1,161 Shares EA Games Australia #2 #2 Kogan Xbox Australia #FIFA14 is IN STORES NOW! Visit the Thank FIFA 14 It’s Friday Hub for your chance to win awesome prizes --> http://bit.ly/TFIFA14IF #TFIFA14IF Xbox will be competing in the Supercheap Auto Bathurst 1000 this year! Drop a ‘like’ if you’d take the Xbox One V8 Racecar for a spin around the mountain... 7,078 Likes #3 Complete this sentence: I want the new iPhone to be able to ____________. 2,381 Comments 1,077 Shares PlayStation Australia #3 Xbox Australia #3 Xbox Australia Remember this guy? He’s 15 years old today If you could mix together any two Xbox games, what would they be? - kronjob I’m ready for #GTAV (R18+). Print one of these off and you can be too! - kronjob 4,015 Likes 919 Comments 537 Shares Simple social media analytics that matter Data analysed by Online Circle Digital www.socialpulse.co // hello@socialpulse.co
  • 29. FMCG - Beverages Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Fan Growth % Engagement Rate Sep-13 Share of Engagement Sep-13 Jun-13 Sep-13 Jun-13 Sep-13 Jun-13 Jun-13 1,164,566 26,463 30,977 30,953 52,855 3.4% 14.5% 1.1% 4.7% 22,188 6,805 2.4% 0.7% 0.8% - 20.0% 1 - Coca-Cola Australia 949,619 7,517 - 2 1 V Energy Drink Australia 535,139 4,106 9,602 -374 11,562 -0.1% 2.3% 0.8% 1.8% 10.9% 3 - Slurpee Australia 432,511 4,632 - 1,331 2,709 0.3% 0.6% 1.1% - 12.3% Dare Iced Coffee ® 287,122 - 2,316 -102 6,291 - 2.3% - 0.8% - Pepsi 263,744 1,620 1,386 881 2,857 0.3% 1.2% 0.6% 0.6% 4.3% Coca-Cola Zero Australia 234,393 - - 134 2,429 0.1% 1.2% - - - 4 Fanta Australia 225,756 2,452 13,287 478 27,354 0.2% 16.5% 1.1% 7.4% 6.5% 6 - Lipton Ice Tea 200,373 2,127 - 289 1,122 0.1% 0.3% 1.1% - 5.6% 7 5 Big M ® 183,556 2,784 1,480 9,473 3,506 5.3% 2.2% 1.5% 0.9% 7.4% POWERADE Australia 160,655 - 2,354 603 3,398 0.4% 2.2% - 1.5% - Farmers Union Iced Coffee ® 154,800 - - 199 597 0.1% 0.4% - - - ICE BREAK 153,768 - 1,357 194 3,335 0.1% 2.3% - 0.9% - Kirks Originals 138,324 - 1,624 -92 148 -0.1% 0.1% - 1.2% - 4 5 3 8 9 Moccona 136,529 2,652 4,350 1,043 5,948 0.8% 4.9% 1.9% 3.5% 7.0% 9 11 MILO Australia & New Zealand 122,062 2,879 3,286 6,762 4,246 5.7% 4.2% 2.4% 3.2% 7.6% Gatorade Australia 105,835 - 932 537 2,758 0.5% 2.7% - 0.9% - 'Mount Franklin' Water 105,789 - 1,101 467 2,212 0.4% 2.2% - 1.1% - Rockstar Energy Australia 104,954 - 1,830 753 6,679 0.7% 6.8% - 1.8% - Mountain Dew Australia 103,651 1,323 791 2,575 2,223 2.5% 2.5% 1.3% 0.9% 3.5% Schweppes Australia 85,559 - 787 657 2,305 0.8% 3.1% - 1.0% - Cottee's Cordial 80,608 - 524 294 1,231 0.4% 1.6% - 0.7% - Jamaica Blue 72,372 1,296 5,533 16 -48 - -0.1% 1.8% 7.6% 3.4% 10 11 14 17 Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 29
  • 30. FMCG - Beverages Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Fan Growth % Engagement Rate Jun-13 Sep-13 Jun-13 Sep-13 Jun-13 26,463 30,977 30,953 52,855 3.4% 14.5% 1.1% 4.7% SOLO the Original Thirst Crusher 65,732 984 3,054 749 4,738 1.1% 8.8% 1.5% 5.4% 2.6% Breaka Flavoured Milk 57,517 - 841 -46 3,142 -0.1% 6.0% - 1.6% - Spring Valley 18 Sep-13 1,164,566 12 45,395 - - -103 373 -0.2% 0.8% - - - Dilmah Australia 45,313 1,755 3,513 1,685 2,122 3.8% 5.5% 3.9% 8.8% 4.7% 26,336 1,494 - 4,268 - 17.6% - 5.7% - 4.0% 1,516 46 41 66 33 4.5% - 3.0% 3.2% 0.1% 13 20 14 - a2 Milk 15 - Coca-Cola Amatil Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Sep-13 Share of Engagement Jun-13 Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 30
  • 31. FMCG - Beverages Australian Facebook Performance Report October 2013 // #fbreport Top Posts by Comments Top Posts by Likes #1 Moccona #1 V Energy Drink Australia Top Posts by Shares #1 Moccona Hashtag your posts with #ilovemoccona & you could be featured in our next post! Hashtag your posts with #ilovemoccona & you could be featured in our next post! 4,678 Likes #2 Yar it be International Talk Like A Pirate Day! Be the first scallywag to guess the lucky number in me treasure chest and ye will win a case of V. 3,463 Comments 323 Shares Moccona #2 Slurpee Australia #2 V Energy Drink Australia Are you in need of a Moccona shop this weekend? #ilovemoccona Which tap would you hit? 2,528 Likes #3 Who nose what’ll happen ;) 1,206 Comments 313 Shares V Energy Drink Australia #3 Fanta Australia #3 Jamaica Blue Who wants some? Can you spot the upside down FANTA Frankenstein?! :P Hello coffee! 2,115 Likes 983 Comments 195 Shares Simple social media analytics that matter Data analysed by Online Circle Digital www.socialpulse.co // hello@socialpulse.co
  • 32. FMCG - Snackfoods Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Fan Growth % Sep-13 Jun-13 Sep-13 Jun-13 4,091,585 68,955 94,315 194,165 1,262,150 - - Pringles 910,439 - 5 Gum Australia & NZ 528,196 - Cadbury Dairy Milk Australia 485,436 Bubble O' Bill Ice Creams Engagement Rate Sep-13 Share of Engagement Sep-13 Jun-13 Jun-13 129,406 4.9% 7.6% 1.6% 3.9% -1424 1,294 -0.1% 0.1% - - - 10,842 -2176 13,429 -0.2% 1.0% - 0.8% - 3,384 -546 3,892 -0.1% 0.8% - 0.7% - - 12,164 -496 9,923 -0.1% 2.1% - 2.5% - 1 5 Nutella Australia & NZ 374,229 5,128 8,841 7,480 12,511 2.0% 3.8% 1.4% 2.7% 7.4% 2 4 Vegemite 364,845 3,018 3,434 92,843 3,119 27.1% 0.9% 0.8% 1.0% 4.4% 3 6 Tic Tac Australia and New Zealand 351,778 4,358 6,620 6,655 15,674 1.9% 4.9% 1.2% 2.0% 6.3% 4 7 Maltesers Australia 318,774 3,720 8,595 1,166 4,130 0.4% 1.4% 1.2% 2.9% 5.4% 5 9 M&M'S Australia 302,176 4,376 5,925 3,302 4,522 1.1% 1.6% 1.4% 2.1% 6.3% 6 8 Ferrero Chocolates Australia 300,554 2,266 7,160 1,417 8,217 0.5% 2.9% 0.8% 2.5% 3.3% 7 12 Kit Kat 290,589 8,655 10,253 24,731 16,962 8.8% 7.3% 3.0% 4.2% 12.6% 8 11 Allen's Lollies 283,812 7,154 7,423 12,567 10,127 4.5% 4.2% 2.5% 3.0% 10.4% 9 - Chupa Chups Australia 272,573 2,174 - 5,121 - 1.9% - 0.8% - 3.2% 10 13 Lindt Australia 179,750 1,689 3,864 114 4,568 0.1% 2.6% 0.9% 2.2% 2.4% Magnum 184,566 - - -488 - -0.3% - - - - 11 15 Arnott's Tim Tam 160,882 1,878 1,774 856 1,347 0.5% 0.9% 1.2% 1.1% 2.7% 12 17 Uncle Tobys 145,300 4,639 4,108 8,512 11,225 6.0% 9.7% 3.2% 3.4% 6.7% Samboy Chips 149,494 - - -17 1,221 - 0.8% - - - Streets Golden Gaytime 149,218 - 2,157 16 1,248 - 0.9% - 1.5% - Kinder Surprise Australia & NZ 122,420 909 3,327 529 3,776 0.4% 3.5% 0.7% 3.0% 1.3% Cornetto 142,085 - 1,245 1,173 2,695 0.8% 1.7% - 0.8% - Cheezels 137,873 - - -38 1,167 - 0.9% - - - 13 18 Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 32
  • 33. FMCG - Snackfoods Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Fan Growth % 19 16 - Jun-13 68,955 94,315 194,165 Smith’s Chips 113,665 689 - Baskin-Robbins 109,615 3,291 112,986 - Sep-13 Jun-13 129,406 4.9% 7.6% 1.6% 3.9% 824 - 0.7% - 0.6% - 1.0% 1,735 1,779 -1116 1.6% -1.0% 3.0% 1.6% 4.8% 1,064 651 2,894 0.6% 2.9% - 1.0% - 97,455 4,346 2,469 4,218 -1016 4.5% -1.1% 4.5% 2.8% 6.3% 101,025 - 1,008 -24 184 - 0.2% - 1.0% - Fantastic Noodles 87,169 648 820 1,952 2,770 2.3% 3.9% 0.7% 1.1% 0.9% 88,400 - - 390 721 0.4% 0.8% - - - 1,914 700 2.3% 0.9% 1.2% 1.0% 1.4% Ben & Jerry's DRUMSTICK Australia 17 - Sep-13 Share of Engagement Streets Paddle Pop 15 Sep-13 Doritos Australia & NZ - Jun-13 4,091,585 14 Sep-13 Engagement Rate Jun-13 18 - Old El Paso Australia 84,787 996 779 19 - Whittaker's Chocolate Australia 70,577 4,253 12,650 3,425 17,252 4.9% 50.4% 6.0% 27.9% 6.2% 20 - AERO Australia 60,635 4,768 4,538 14,760 14,638 26.7% 55.5% 7.9% 13.4% 6.9% Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 33
  • 34. FMCG - Snackfoods Australian Facebook Performance Report October 2013 // #fbreport Top Posts by Comments Top Posts by Likes #1 Whittaker’s Chocolate Australia #1 Allen’s Lollies Top Posts by Shares #1 Arnott’s Tim Tam Enter & be in to WIN our delicious Peanut Butter chocolate: http://whittake.rs/PeanutAU Check out this delicious, Frozen Tim Tam Cheesecake recipe! Our mouths are watering just thinking about it! If you want to give it a try pick up some... 11,294 Likes #2 How do you and your friends eat your SNAKE ALIVE? A. Stretch B. Knot C. Combine colours 1,271 Comments 899 Shares Ben & Jerry’s #2 Whittaker’s Chocolate Australia #2 Whittaker’s Chocolate Australia Thanks to everyone who joined us in saying “I DOugh”. The world is moving towards marriage equality and Ben & Jerry’s are proud to be a part of it! Enter & be in to WIN our delicious Peanut Butter chocolate: http://whittake.rs/PeanutAU 4,342 Likes #3 Enter & be in to WIN our delicious Peanut Butter chocolate: http://whittake.rs/PeanutAU 1,073 Comments 738 Shares Tic Tac Australia and New Zealand #3 Maltesers Australia #3 Uncle Tobys Quiet please. What are the first two words you see? We’ve listened and appreciate your comments. We hope you’ll appreciate a FREE 30g sample. Try new and improved UNCLE TOBYS CHEERIOS for yourself. 3,893 Likes 916 Comments 469 Shares Simple social media analytics that matter Data analysed by Online Circle Digital www.socialpulse.co // hello@socialpulse.co
  • 35. Government Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Fan Growth % Engagement Rate Sep-13 Jun-13 Sep-13 Jun-13 Sep-13 Jun-13 Sep-13 1,240,671 55,020 58,912 24,213 33,594 4.3% 8.4% 4.4% Share of Engagement Jun-13 4.9% 1 1 Queensland Police Service 407,653 22,998 21,696 5,488 7,283 1.4% 1.9% 5.6% 5.6% 41.8% 2 2 NSW Police Force 233,806 10,963 22,796 3,527 8,460 1.5% 4.1% 4.7% 10.7% 19.9% 3 3 AustralianArmy 209,586 3,361 1,605 232 1,700 0.1% 0.8% 1.6% 0.8% 6.1% Be the Influence: Tackling Binge Drinking 189,737 - - -746 -1201 -0.4% -0.6% - - - that's melbourne 117,873 - 3,533 403 6,892 0.3% 6.6% - 3.3% - The Line - Australian Government 76,055 - 3,640 -108 2,929 -0.1% 4.2% - 5.1% - Australian Institute of Sport 69,802 - - 203 632 0.3% 0.9% - - - 6 DonateLife 58,954 362 895 128 434 0.2% 0.8% 0.6% 1.6% 0.7% 5 7 Australian Department of Immigration and Border Protection 44,141 1,093 2,387 1,735 4,758 4.0% 15.7% 2.5% 7.3% 2.0% 6 - City of Sydney 32,846 1,516 1,050 - 3.2% - 4.6% - 2.8% 7 8 Royal Australian Navy 30,751 1,449 1,015 1,215 3.4% 4.7% 4.7% 8.1% 2.6% 8 - Brisbane City Council 29,275 956 446 - 1.5% - 3.3% - 1.7% 9 9 Royal Australian Air Force 28,956 1,335 1,538 727 614 2.5% 2.4% 4.6% 5.9% 2.4% 10 10 CSIRO 28,308 887 1,750 520 1,359 1.9% 5.7% 3.1% 7.1% 1.6% 11 - City of Perth 20,002 1,394 498 - 2.5% - 7.0% - 2.5% 12 - Australian Taxation Office 18,948 274 728 374 1,816 2.0% 43.4% 1.4% 14.4% 0.5% 13 - AEC 17,891 5,601 132 4,708 244 33.3% 7.2% 31.3% 3.7% 10.2% 14 11 Australian Federal Police 17,739 1,250 1,381 1,563 1,046 9.1% 7.8% 7.0% 9.9% 2.3% 15 12 Australia Council for the Arts 13,767 156 189 329 458 2.4% 3.8% 1.1% 1.5% 0.3% 16 - City of Gold Coast 12,211 568 897 - 7.6% - 4.6% - 1.0% 17 13 Australian Human Rights Commission 10,946 302 393 365 3.7% 3.9% 2.8% 2.9% 0.5% 4 2,148 273 Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 35
  • 36. Government Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Fan Growth % Engagement Rate Sep-13 Share of Engagement Sep-13 Jun-13 Sep-13 Jun-13 Sep-13 Jun-13 Jun-13 1,240,671 55,020 58,912 24,213 33,594 4.3% 8.4% 4.4% 4.9% 10,320 441 1,097 379 3,326 3.7% 57.1% 4.3% 14.4% 0.8% 18 15 Screen Australia 19 16 acmadotgov 7,933 56 131 74 173 0.9% 2.3% 0.7% 1.7% 0.1% 20 20 business.gov.au 6,638 58 166 130 343 2.0% 6.8% 0.9% 3.2% 0.1% Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 36
  • 37. Government Australian Facebook Performance Report October 2013 // #fbreport Top Posts by Comments Top Posts by Likes #1 Queensland Police Service #1 Top Posts by Shares #1 AEC Queensland Police Service A police officer assisted with the delivery of a baby girl this morning on the side of the road at Mount Gravatt. Today is World Suicide Prevention Day. Help us spread awareness and show your support for loved ones in need. 5,892 Likes #2 Remember to vote before 6pm Saturday to have your say at the biggest event of the year! Visit www.aec.gov.au/where to find your nearest polling place. 685 Comments 4,542 Shares Queensland Police Service #2 Queensland Police Service #2 Queensland Police Service Tweet from the beat 2nite with #GCPolice. Night shift briefing @ Broadbeach Stn Queensland police have once again stepped up their efforts to track down a suspected double murderer and the man previously known as ‘Australia’s most ... 3,567 Likes #3 Tweet from the beat 2nite with #GCPolice. Night shift briefing @ Broadbeach Stn 527 Comments 1,481 Shares Queensland Police Service #3 Queensland Police Service #3 Queensland Police Service Show your support for officers who sacrificed it all in the line of duty. Wear a virtual blue ribbon on your Facebook or Twitter display picture for National... What The? Friday - This week, we’re ramping things up Show your support for officers who sacrificed it all in the line of duty. Wear a virtual blue ribbon on your Facebook or Twitter display picture for National... 3,011 Likes 519 Comments 1,424 Shares Simple social media analytics that matter Data analysed by Online Circle Digital www.socialpulse.co // hello@socialpulse.co
  • 38. Health & Beauty Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Fan Growth % Engagement Rate Sep-13 Jun-13 Sep-13 Jun-13 Sep-13 Jun-13 2,909,211 Michelle Bridges 12 Week Body Sep-13 Share of Engagement Jun-13 65,707 55,626 103,862 67,255 5.5% 3.2% 2.3% 2.2% 609,897 15,117 21,260 13,024 11,749 2.2% 2.2% 2.5% 3.9% 23.0% 1.5% - 1.2% - 6.5% 1 1 2 - Lynx 345,453 4,296 - 5,206 - 3 2 Nivea Australia 229,073 3,740 3,868 3,893 2,005 1.7% 0.9% 1.6% 1.8% 5.7% Impulse 190,401 - 7,864 -219 6,204 -0.1% 3.4% - 4.2% - Transformation 4 4 Clinique Australia 186,336 3,085 1,248 6,895 1,318 3.8% 0.8% 1.7% 0.7% 4.7% 5 5 Estee Lauder Australia 184,214 2,920 6,874 2,003 22,189 1.1% 14.7% 1.6% 4.2% 4.4% Australis Cosmetics 148,477 - 2,161 40 2,690 - 1.9% - 1.5% - 6 7 Le Tan 141,052 1,704 2,296 3,126 2,530 2.2% 2.0% 1.2% 1.8% 2.6% 7 8 VS Sassoon 126,674 4,267 1,116 4,718 2,599 3.8% 2.4% 3.4% 1.0% 6.5% 8 - Priceline Australia 122,647 1,878 - 4,355 - 3.6% - 1.5% - 2.9% 9 10 Maybelline New York - Australia 114,566 2,380 1,182 3,054 698 2.7% 0.7% 2.1% 1.2% 3.6% 10 13 Schwarzkopf 113,454 814 3,798 916 10,550 0.8% 13.4% 0.7% 4.6% 1.2% 11 9 Dove 112,637 1,175 661 701 46 0.6% - 1.0% 0.7% 1.8% 12 12 Napoleon Perdis 96,995 1,166 1,822 2,145 1,934 2.2% 2.1% 1.2% 2.0% 1.8% Vicks Australia 93,645 - 723 81 1,140 0.1% 1.2% - 0.8% - 13 18 Avon 89,528 8,366 2,592 26,348 1,524 33.8% 2.5% 9.3% 4.2% 12.7% Sunsilk Australia 84,601 - - -70 452 -0.1% 0.5% - - - Panadol Australia 76,726 - 957 9 2,403 - 3.3% - 1.3% - Durex Australia 75,763 3,321 1,347 5,258 725 7.2% 1.2% 4.4% 2.2% 5.1% L'Oréal Paris - Australia 73,190 - 4,342 348 7,362 0.5% 11.9% - 6.6% - KORA Organics by Miranda Kerr 72,139 1,525 669 1,377 1,824 1.9% 2.8% 2.1% 1.0% 2.3% 14 15 19 16 Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 38
  • 39. Health & Beauty Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Fan Growth % Engagement Rate Sep-13 Share of Engagement Sep-13 Jun-13 Sep-13 Jun-13 Sep-13 Jun-13 Jun-13 2,909,211 65,707 55,626 103,862 67,255 5.5% 3.2% 2.3% 2.2% Olay Australia & New Zealand 68,571 2,123 3,719 816 1,789 1.2% 2.8% 3.1% 5.8% 3.2% 16 17 17 - Libra 64,454 1,857 - 4,003 - 6.4% - 2.9% - 2.8% 18 - Revlon Australia 52,424 2,306 1,590 4,813 3,824 9.5% 9.8% 4.4% 3.9% 3.5% 19 - ModelCo 51,954 3,011 904 10,412 1,733 22.5% 5.3% 5.8% 2.7% 4.6% 20 20 Moxie 51,380 656 680 799 218 1.6% 0.4% 1.3% 1.3% 1.0% Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 39
  • 40. Health & Beauty Australian Facebook Performance Report October 2013 // #fbreport Top Posts by Comments Top Posts by Likes #1 Estee Lauder Australia #1 #1 Lynx It’s Gift Time at MYER! Choose your deluxe 9-piece gift FREE with any purchase of $70 or more* on Estée Lauder at MYER . You select your perfect skincare regimen... Avon Tag a mate who has... 5,660 Likes #2 Top Posts by Shares 1,994 Comments Michelle Bridges 12 Week Body Transformation #2 1,732 Shares #2 Lynx VS Sassoon Meet Shelley - 18kg down over 3 rounds of my 12WBT!! Her advice: “Be positive. If you fail, you can only improve the next day.” Go Shelley! Read her story: ... Watch this video to be amazed as real people try out the Curl Secret! 5,390 Likes #3 Which LYNX scent would you like to re-appear? 963 Comments 1,477 Shares Michelle Bridges 12 Week Body Transformation #3 Michelle Bridges 12 Week Body Transformation #3 Avon When Kate signed up to my 12WBT she could run 200 metres. After a year of hard work Kate has lost 40kg and run her first half-marathon! This is a global shout out to all my 12WBTers. What country are you in? I want to know! Xx OK... Now this is something I agree with! Xx 4,726 Likes 586 Comments 993 Shares Simple social media analytics that matter Data analysed by Online Circle Digital www.socialpulse.co // hello@socialpulse.co
  • 41. Insurance Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Sep-13 Jun-13 Fan Growth Sep-13 Fan Growth % Jun-13 Sep-13 Jun-13 Engagement Rate Sep-13 Share of Engagement Jun-13 215,472 1 1 AAMI 3,363 6,619 6,359 21,175 9.6% 7.1% 1.6% 3.5% 100,393 1,063 4,634 1,397 15,544 1.4% 19.2% 1.1% 5.2% 31.6% 2 2 iSelect 69,181 798 1,112 2,019 3,615 3.0% 6.3% 1.2% 1.9% 23.7% 3 3 Bupa Australia 33,985 670 621 832 1,703 2.5% 6.3% 2.0% 2.2% 19.9% 4 4 Medibank 8,922 655 123 1,944 188 24.4% 6.6% 7.3% 4.1% 19.5% SGIO 2,662 - - 22 - 0.8% - - - - ahm health insurance 1,880 - 56 43 75 2.3% - - 3.4% - 4.7% 6.0% 2.3% 5 6 nib health insurance 1,628 76 80 67 72 4.2% 5.6% 6 7 Youi 1,170 42 49 52 53 4.5% 5.8% 3.6% 5.2% 1.2% 7 - Choosi 193 59 - 48 - 27% - 30.6% - 1.8% Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 41
  • 42. Insurance Australian Facebook Performance Report October 2013 // #fbreport Top Posts by Comments Top Posts by Likes #1 #1 AAMI Top Posts by Shares #1 AAMI AAMI Love Instagram? Upload a pic showing your support for #TeamTrent or #TeamKetut and post it to our wall for your chance to #win a spot prize! Love Instagram? Upload a pic showing your support for #TeamTrent or #TeamKetut and post it to our wall for your chance to #win a spot prize! 731 Likes #2 Love Instagram? Upload a pic showing your support for #TeamTrent or #TeamKetut and post it to our wall for your chance to #win a spot prize! 205 Comments 111 Shares #2 iSelect #2 AAMI AAMI www.iselect.com.au Rhonda-vous Rhondas! If your name is Rhonda, chances are you are also #hotlikeasunrise, have had someone say #kissmeketut, and been asked about ... 558 Likes #3 Calling all Trents! Or are you just Mr Toogood? If you’re barracking for #TeamTrent in the race for Rhonda’s heart, SHARE / LIKE / COMMENT – you might even... 92 Comments 110 Shares #3 iSelect #3 AAMI Medibank www.iselect.com.au Rhonda-vous Rhondas! If your name is Rhonda, chances are you are also #hotlikeasunrise, have had someone say #kissmeketut, and been asked about ... R U OK? Let’s make a pledge to ask the question, listen without judgement, encourage action and follow up. Today is #ruokday & a reminder that conversations... 273 Likes 75 Comments 72 Shares Simple social media analytics that matter Data analysed by Online Circle Digital www.socialpulse.co // hello@socialpulse.co
  • 43. Musicians & Bands Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Fan Growth % Engagement Rate Sep-13 Jun-13 Sep-13 Jun-13 Sep-13 Jun-13 Sep-13 2,899,158 83,146 55,897 67,563 45,237 3.3% 4.0% 2.9% 3.9% Justice Crew 609,868 7,278 10,054 1,949 5,362 0.3% 0.9% 1.2% 1.7% Share of Engagement Jun-13 1 1 8.8% Hilltop Hoods 539,066 - 4,890 5,998 5,143 1.1% 1.0% - 0.9% - 2 3 360 464,901 5,523 7,986 6,691 1,945 1.4% 0.4% 1.2% 1.7% 6.6% 3 4 BLISS N ESO 457,276 13,498 9,638 7,542 5,826 1.7% 1.4% 3.0% 2.2% 16.2% 4 5 Jessica Mauboy 290,290 19,503 3,289 12,878 3,178 4.5% 1.2% 6.7% 1.2% 23.5% 5 6 Guy Sebastian 274,991 7,068 6,028 8,032 6,335 3.0% 2.5% 2.6% 2.4% 8.5% 6 7 Flume 248,532 13,253 11,484 13,687 14,301 5.7% 7.9% 5.3% 6.1% 15.9% 7 - Reece Mastin 208,024 8,442 - 4,702 - 2.3% - 4.1% - 10.2% Short Stack 174,659 - - 481 1,709 0.3% 1.0% - - - Karnivool 139,686 - 3,725 2,155 3,078 1.6% 2.5% - 3.0% - 138,154 1,364 1,343 1,705 2,442 1.2% 1.9% 1.0% 1.0% 1.6% 1,864 884 6,964 897 7.8% 1.0% 2.0% 1.0% 2.2% 8 8 Birds of Tokyo 9 10 PEZ 93,055 Lisa Mitchell 81,102 - - 263 662 0.3% 0.8% - - - 10 11 Kate Miller-Heidke 61,144 1,129 1,076 378 713 0.6% 1.3% 1.8% 1.9% 1.4% 11 13 Harrison Craig 29,506 2,714 2,928 1,892 2,661 6.6% 21.8% 9.2% 21.8% 3.3% 12 12 Jinja Safari 23,417 1,510 1,187 1,143 1,577 5.0% 8.2% 6.4% 5.8% 1.8% Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 43
  • 44. Musicians & Bands Australian Facebook Performance Report October 2013 // #fbreport Top Posts by Comments Top Posts by Likes #1 Guy Sebastian #1 Guy Sebastian Top Posts by Shares #1 Flume Reooowrrrrrr!!! Just wanted to say how proud I am to be a part of Australian Electronic music scene right now, and its not just me. I’ve been travelling the world ... 16,122 Likes #2 Reooowrrrrrr!!! 618 Comments 377 Shares Reece Mastin #2 #2 360 Flume He won’t share :( I made Intel a song. They made me a tablet orchestra with a robot conductor. 10,161 Likes #3 i did this track at sprung festival over the weekend, and apparently it pissed a lot of people off... if the message in this song... 451 Comments 374 Shares BLISS N ESO #3 #3 Flume BLISS N ESO We can’t tell you where we are right now, but for the last week we have been deployed on a secret mission in the Middle East, hanging out with and ... Just wanted to say how proud I am to be a part of Australian Electronic music scene right now, and its not just me. I’ve been travelling the world ... We can’t tell you where we are right now, but for the last week we have been deployed on a secret mission in the Middle East, hanging out with and ... 6,524 Likes 393 Comments 277 Shares Simple social media analytics that matter Data analysed by Online Circle Digital www.socialpulse.co // hello@socialpulse.co
  • 45. News & Magazines Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Fan Growth % Engagement Rate Sep-13 Jun-13 Sep-13 Jun-13 Sep-13 Jun-13 Sep-13 1,878,938 213,321 119,247 105,638 40,237 6.5% 2.7% 11.4% Share of Engagement Jun-13 8.7% 1 1 Frankie Magazine 197,875 6,687 5,799 5,642 3,662 2.9% 2.0% 3.4% 3.1% 3.1% 2 2 DOLLY Magazine 162,584 2,409 2,385 3,096 2,623 1.9% 1.7% 1.5% 1.5% 1.1% 3 3 Ninemsn 132,481 6,037 4,619 1,822 1,597 1.4% 1.3% 4.6% 3.6% 2.8% 4 5 Vogue Australia 124,694 15,799 6,400 16,750 4,555 14.3% 4.4% 12.7% 6.0% 7.4% 5 6 Babyology 122,888 71,779 27,133 10,649 3,631 9.0% 3.6% 58.4% 26.3% 33.6% 6 4 Girlfriend Magazine Australia 120,759 1,452 1,700 2,260 748 1.9% 0.6% 1.2% 1.4% 0.7% 7 7 Better Homes and Gardens 117,484 12,454 7,247 7,242 5,215 6.3% 5.3% 10.6% 7.2% 5.8% 8 8 INKED Australia/NZ 104,968 1,406 2,202 3,215 525 3.1% 0.5% 1.3% 2.2% 0.7% 9 9 Sunshine Coast Daily 95,814 4,921 3,140 475 210 0.5% 0.2% 5.1% 3.3% 2.3% 10 11 Australian 4WD Action 92,393 10,813 11,613 10,749 2,911 12.4% 4.0% 11.7% 15.5% 5.1% 11 10 Top Gear Australia 83,144 5,386 5,165 7,250 1,739 9.0% 2.3% 6.5% 6.6% 2.5% 12 12 RUSSH MAGAZINE 79,372 1,785 1,104 3,289 2,035 4.2% 2.8% 2.2% 1.5% 0.8% 13 - Mamamia 74,024 17,550 - 4,595 - 6.4% - 23.7% - 8.2% 14 13 Daily Telegraph 62,258 4,915 5,427 2,414 1,302 4.0% 2.4% 7.9% 9.7% 2.3% 15 14 news.com.au 57,249 7,774 5,940 4,846 2,467 8.8% 5.2% 13.6% 12.3% 3.6% 16 18 ABC News 55,467 15,329 4,828 11,595 1,779 23.3% 4.4% 27.6% 11.5% 7.2% 17 15 Herald Sun 53,953 3,954 4,174 1,138 1,886 2.1% 4.0% 7.3% 8.7% 1.9% 18 17 Australian Geographic 49,931 4,947 4,913 3,782 864 7.8% 1.9% 9.9% 10.8% 2.3% 19 16 The Advertiser 48,645 4,868 4,063 1,296 1,053 2.7% 2.3% 10.0% 8.8% 2.3% 20 - The NT News 42,955 13,056 11,395 3,533 1,435 8.6% 4.3% 30.4% 33.0% 6.1% Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 45
  • 46. News & Magazines Australian Facebook Performance Report October 2013 // #fbreport Top Posts by Comments Top Posts by Likes #1 Babyology #1 Better Homes and Gardens Top Posts by Shares #1 Babyology Please Santa?! ~ TD Please Santa?! ~ TD 216,243 Likes #2 We’re asking the hard hitting questions today, so tell us… If the outdoor fairy came and granted you the wish to choose between a pool or outdoor ... 3,482 Comments 111,679 Shares Babyology #2 Babyology #2 Mamamia Why???? ~ TD Please share if you think that one woman in the Australian cabinet just isn’t good enough. - Team MM 10,629 Likes #3 Please Santa?! ~ TD 2,686 Comments 4,652 Shares Babyology #3 Better Homes and Gardens #3 Babyology I am still amazed by this impressive male ability?! ~ TD We are researching travel prizes for an exciting competition and we’d love to know: Would you choose a holiday at a beach resort or a road trip... Like & share if true! 9,308 Likes 1,251 Comments 4,466 Shares Simple social media analytics that matter Data analysed by Online Circle Digital www.socialpulse.co // hello@socialpulse.co
  • 47. Pets Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Sep-13 Jun-13 520,354 22,481 34,926 Fan Growth Sep-13 Fan Growth % Engagement Rate Sep-13 Share of Engagement Jun-13 Sep-13 Jun-13 Jun-13 5,503 4,982 13.2% 0.6% 4.3% 8.5% 2,045 2,355 2,469 1.8% 2.0% 2.5% 1.6% 14.8% 1 1 RSPCA Australia 133,670 3,334 2 2 Purina Australia 130,935 3,923 4,734 666 996 0.5% 0.8% 3.0% 3.8% 17.5% 3 3 Schmackos Australia 97,397 4,198 18,860 26 696 - 0.7% 4.3% 19.6% 18.7% 4 - Whiskas Australia 71,048 3,082 - -24 - - - 4.3% - 13.7% 5 - Eukanuba Australia 41,365 392 - -120 - -0.3% - 0.9% - 1.7% 6 4 Hey Pup 19,675 4,604 7,836 394 586 2.0% - 23.4% 47.3% 20.5% 7 5 Paws For Life 9,633 1,451 1,051 711 136 7.7% 1.8% 15.1% 13.7% 6.5% 8 6 Greyhound Racing New South Wales 7,641 167 137 37 44 0.5% 0.6% 2.2% 1.8% 0.7% 9 7 Greyhounds As Pets 5,183 589 263 56 55 1.1% 1.1% 11.4% 5.3% 2.6% 10 - Fishchick Aquatics 2,245 134 - 28 - - - 5.9% - 0.6% 11 - Chewbies 1,562 607 - 1,374 - 132.1% - 38.8% - 2.7% Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 47
  • 48. Pets Australian Facebook Performance Report October 2013 // #fbreport Top Posts by Comments Top Posts by Likes #1 Schmackos Australia #1 Purina Australia Nothing better than a good snuggle... :-) (image via facebook.com) #2 #1 How did you choose your pet’s name? 3,134 Likes Top Posts by Shares 807 Comments RSPCA Australia Purina Australia Does this happen to you? Thanks to Off the Leash for this cartoon. #2 Purina Australia 1,574 Shares #2 Schmackos Australia Battery cages are set to become illegal in the nation’s capital following an announcement by the ACT Government. With more than 11 million hens in cages... Oh dear... :-0 Thanks to Off the Leash for this cartoon. (image via weknowmemes.com) 3,033 Likes #3 Does this happen to you? 282 Comments 1,545 Shares Purina Australia Does this happen to you? #3 Hey Pup Schmackos Australia What’s your dogs nick name? Nothing better than a good snuggle... :-) (image via facebook.com) 207 Comments 854 Shares Thanks to Off the Leash for this cartoon. 3,014 Likes #3 Simple social media analytics that matter Data analysed by Online Circle Digital www.socialpulse.co // hello@socialpulse.co
  • 49. Politics Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Fan Growth % Engagement Rate Jun-13 Sep-13 Jun-13 Sep-13 Jun-13 Sep-13 1,080,869 1 Sep-13 225,906 35,697 147,022 8,777 9.9% 4.7% 20.9% 8.8% 2,925 34,773 1,440 15.3% 4.3% 20.7% 8.5% Share of Engagement Jun-13 4 Tony Abbott 253,829 52,463 2 - Liberal Party of Australia 198,798 22,417 - 19,501 - 10.6% - 11.3% - 9.9% 3 1 Julia Gillard 179,646 25,376 17,433 12,665 4,726 7.4% 3.0% 14.1% 10.9% 11.2% 4 - Australian Labor Party 156,332 47,770 - 42,417 - 34.6% - 30.6% - 21.1% 5 2 Kevin Rudd and Labor 124,047 32,122 4,673 15,397 1,111 13.7% 1.5% 25.9% 6.3% 14.2% 6 3 The Australian Greens 84,454 30,605 7,906 11,785 604 15.5% - 36.2% 16.4% 13.5% 7 - Malcolm Turnbull 30,341 8,408 - 7,742 - 31.2% - 27.7% - 3.7% 8 - Kevin Rudd for PM of Australia 2012 13,047 483 - 56 57 0.4% 0.5% 3.7% - 0.2% 9 6 Christine Milne 8,564 3,608 1,157 1,132 235 14.2% 4.2% 42.1% 20.0% 1.6% 7,829 - 95 22 64 0.3% 0.8% - 1.2% - International Day of People with Disability - Australia 23.2% 10 12 Ed Husic, Federal Labor for Chifley 7,283 1,120 261 886 59 13.3% 3.1% 15.4% 13.5% 0.5% 11 7 Will Hodgman 5,764 354 252 29 59 0.5% 1.1% 6.1% 4.5% 0.2% 12 8 Lara Giddings 5,468 184 197 15 14 0.3% 0.3% 3.4% 3.6% 0.1% The Shell Questacon Science Circus 4,397 - 42 43 85 1.0% 2.9% - 1.4% - 13 9 Michael Ferguson 3,448 209 117 200 16 6.0% 0.5% 6.0% 3.7% 0.1% 14 11 Nick McKim 3,012 85 166 21 35 0.7% 1.2% 2.8% 5.6% - Kevin Rudd 2,372 - - 36 23 1.5% 1.2% - - - 15 14 Tasmanian Greens 2,291 340 240 231 24 10.9% 2.3% 14.8% 22.9% 0.2% think before 1,813 - - -3 10 -0.2% 0.6% - - - 16 13 Department of Education, Tasmania 1,661 34 91 47 69 2.9% 5.0% 2.0% 6.4% - 17 16 Tasmanian Young Labor 1,079 78 119 6 191 0.6% 33.8% 7.2% 18.0% - Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 49
  • 50. Politics Australian Facebook Performance Report October 2013 // #fbreport Rank Page Name Avg Fans Sep-13 Jun-13 Engagement Figure Fan Growth Fan Growth % Engagement Rate Share of Engagement Sep-13 Play by the Rules - making sport inclusive, safe and fair Sep-13 Jun-13 Sep-13 Jun-13 Sep-13 1,080,869 myfuture Jun-13 Jun-13 225,906 35,697 147,022 8,777 9.9% 4.7% 20.9% 8.8% 1,048 - 19 47 41 4.6% 4.8% - 2.2% 1,044 - - 27 35 2.6% 4.2% - - - 18 17 Craig Emerson 787 145 54 72 53 9.7% 12.0% 18.4% 11.4% 0.1% 19 19 Tasmanian Labor 526 47 40 24 76 4.7% 20.1% 8.9% 9.6% - Tasmanian Liberals 522 - - 12 8 2.3% 1.7% - - - 492 58 66 23 8 4.7% 1.8% 11.8% 14.7% - 20 18 Scott Bacon MP, Labor Member for Denison Avg Fans: Average number of fans based on five intervals of one week, 2, 9, 16, 23 and 30 September, 2013 at 12 midday. Engagement Figure: Average of the seven day figures taken at midday on 2, 9, 16, 23 and 30 September, 2013. Fan Growth: 30 September compared to 2 September 2013. Fan Growth %: Relative % increase comparing number of fans on 30 September compared to 2 September 2013. Engagement Rate: The Engagement Figure represented as a percentage of total Fans (Avg). Share of Engagement: Brands’ share of total Engagement Figure over the four-week period (based on gross numbers, not averages). Any brands shaded fall below the level of statistical confidence (of engagement rate) and have not been included in the industry average calculations. Simple social media analytics that matter www.socialpulse.co // hello@socialpulse.co Data analysed by Online Circle Digital 50
  • 51. Politics Australian Facebook Performance Report October 2013 // #fbreport Top Posts by Comments Top Posts by Likes #1 Kevin Rudd and Labor #1 Tony Abbott Top Posts by Shares #1 Australian Labor Party To you, the Australian people, I thank you. CLICK SHARE to show how Tony Abbott’s Cabinet compares to others around the world. 47,349 Likes #2 Thank you Australia, we won’t let you down. 11,780 Comments 9,822 Shares Tony Abbott #2 Kevin Rudd and Labor #2 Tony Abbott Thank you Australia, we won’t let you down. Please click SHARE if you support the Coalition’s policy to abolish the carbon tax. 39,195 Likes #3 To you, the Australian people, I thank you. 8,594 Comments 6,466 Shares Julia Gillard #3 Australian Labor Party #3 Australian Labor Party A tough night for Labor. But a spirited fight by Kevin, Albo, George + the whole team. My thoughts are with you all. JG Enter a postcode to compare Labor’s plans vs Abbott’s cuts in your area www. IfAbbottWinsYouLose.com.au Enter a postcode to compare Labor’s plans vs Abbott’s cuts in your area www. IfAbbottWinsYouLose.com.au 31,022 Likes 6,944 Comments 5,948 Shares Simple social media analytics that matter Data analysed by Online Circle Digital www.socialpulse.co // hello@socialpulse.co