Tools of the Trade #oebjh

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The session will provide you with a clear understanding of which social learning tools are available and fit-for-purpose for corporate use. Jane will discuss what tools organisations are using, and will provide practical advice on getting started and setting up informal and social learning tools so they add value to your organisation.

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Tools of the Trade #oebjh

  1. Tools of the Trade Creating the New Era of  Corporate Learning Online Educa Berlin 3 December 2009 Jane Hart Centre for Learning &  C t f L i & Performance Technologies www.C4LPT.co.uk and Internet Time Alliance www.InternetTimeAlliance.com
  2. Session description Session description In this session Jane will demonstrate some of the best tools f social l b l for i l learning on the site. Th i h i The session will provide you with a clear understanding of which social learning tools are available and fit‐for‐purpose for corporate use. Jane will discuss what tools organisations are using, and will provide practical advice on getting g, p p g g started and setting up informal and social learning tools so they add value to your organisation. © C4LPT.co.uk | Slide 2
  3. Agenda 1. What is Social Learning? 2. Social Learning Examples 3. 3 Choosing Social Learning tools Choosing Social Learning tools 4. Getting started with social learning © C4LPT.co.uk | Slide 3
  4. What is Social Learning? What is Social Learning? Learning socially, collaboratively,  g y, y, with others – in the room and  Twitter is our backchannel  outside Please contribute to this  Learning using social media, e.g. session: providing examples,  comments, thoughts, ask  SOCIAL NETWORKING questions and give answers. SOCIAL BOOKMARKING BLOGGING Watch out for ways to  PODCASTING contribute. FILE SHARING MICRO‐BLOGGING/MESSAGING Session hashtag:  #oebjh SOCIAL BOOKMARKING  COLLABORATION  TOOLS You’ll find questions down here. Please tweet your responses using #oebjh © C4LPT.co.uk | Slide 4
  5. What is (Social) Learning? What is (Social) Learning? Formal and Informal 5 categories of learning FSL = FORMAL STRUCTURED LEARNING PDL = PERSONAL DIRECTED LEARNING GDL = GROUP DIRECTED LEARNING IOL = INTRA-ORGANISATIONAL LEARNING ASL = ACCIDENTAL & SERENDIPITOUS LEARNING (please use these TLAs in tweets where relevant) Source: Social media and 5 types of learning, Jane Hart, C4LPT, 2009 Twitter hashtag: #oebjh © C4LPT.co.uk | Slide 5
  6. Source: Social media and self directed learning Harold Jarche Jarche com 14 Nov 2009 self-directed learning, Jarche, Jarche.com. How much of your learning is self-directed? Tweet using: #oebjh © C4LPT.co.uk | Slide 6
  7. Social Learning Examples S i lL i E l • Micro‐blogging/micro‐messaging • Social bookmarking Social bookmarking  • User‐generated content (UGC) and file sharing • Social networks/social groups Social networks/social groups • Social LMS/LMS 2.0 • Social environment Twitter hashtag: #oebjh © C4LPT.co.uk | Slide 7
  8. Micro‐Blogging/Messaging  ‐ 1 Mi Bl i /M i “I use Twitter as a “A performance support tool, Personal Learning learning platform and social Network. I share daily network all rolled in one.” information on Harold Jarche, Jarche “I use Twitter for resources and tools that Consultant, Canada serendipitous learning I have found, and I when I don't know where select networks of to go for something to do people to follow that - it's a lucky bag” PDL provide me with their Michelle Gallen tips, guidelines and tools eLearning Consultant, “I love the way professionals use that they have found.” Northern Ireland Twitter as a backchannel during Mary Howard conferences, using tags, adding f i t ddi Teacher, USA depth to presentations and discussions.” PDL ASL Jeroen Bottema Teacher T i T h Trainer, N th l d Netherlands FSL Sources: Top 10 Tools Lists, C4LPT, 2009 p , , How do you use Twitter for learning? Tweet using #oebjh © C4LPT.co.uk | Slide 8
  9. Micro‐Blogging/Messaging ‐ 2 Mi Bl i /M i Nationwide Insurance  Océ IOL Employees use it primarily  p y p y “The most active users have  for business purposes.  integrated micro‐messaging  “Twitter for companies,  into their daily work  very simple to use, can  “They post articles, talk  routine. be very powerful as  be very powerful as about work they’re doing,  b t k th ’ d i soon as co‐workers  announce events, ask  They write about what they  experience its strength.” questions, or even become  are doing and ask questions  Herman Post a part of work‐related  p about their work while they  y Consultant, Netherlands groups.” work.“ Source: Top 10 Tools for  Source:  At  Nationwide, Yammer   Source: Implementing enterprise  Learning, C4LPT, 2009 links rank‐and‐file with the C‐suite,   micro‐messaging at Oce, Bill Ives, the  Lindsey Miller, ragan.com, Nov 2009 app gap, August 2009 IOL GDL/IOL How do you use Yammer in your organisation? Tweet using #oebjh © C4LPT.co.uk | Slide 9
  10. www.yammer.com © C4LPT.co.uk | Slide 10
  11. Micro‐Blogging/Messaging Tools Mi Bl i /M i T l More: Directory of Learning Tools, C4LPT y g , Do you use any other micro-messaging tools? Tweet using #oebjh © C4LPT.co.uk | Slide 11
  12. Socialcast Demo Community https://demo.socialcast.com/home © C4LPT.co.uk | Slide 12
  13. Social bookmarking  Social bookmarking ‐ 1 "Social bookmarking is one of the most useful tools on the web. I can save, tag, and easily re-find sites that are useful and I can see what others with similar re find useful, interests to mine are saving. It's almost a research assistant!" “crowd-sourced learning, “I’m l “I’ also a f of fl t out fan f flat t best links” random learning that can PDL help prompt new ideas and Martin Schlichte CEO, Germany catalyze creativity. StumbleUpon i a great t l St bl U is t tool for this purpose." “I've created Diigo groups Jeff Cobb “My students are used to for several work teams to Business Developer, USA finding a link to a specific use as our social Delicious tag in their ‘required bookmarking tool.“ reading’ list.” Matt Lisle ASL Jeroen Botemma Instructional Technology Teacher Trainer Netherlands Trainer, Specialist, Specialist USA FSL GDL Sources: Top 10 Tools Lists, C4LPT, 2009 Twitter hashtag: #oebjh © C4LPT.co.uk | Slide 13
  14. Social bookmarking  Social bookmarking – 2 How Connectbeam saved  a company $50,000 Employee created a page explaining  how to get a discount on software  how to get a discount on software BUPA  Page shared on Connectbeam Employees in other departments  Trialled Cogenz's social bookmarking  Googled the name of the app  service to help employees tag and  service to help employees tag and The page was returned alongside the  search for information on the  Google search results  internet and intranet.   Other employees clicked on the link to  the page, learning how to get the  the page learning how to get the “Findings show that about 10% of  discount  users contribute to Cogenz, with the  Result = $50,000 savings remainder of users benefiting from  browsing the content browsing the content”. Source: Connectbeam blog, 24 Nov 2008 Source:  BUPA Social Bookmarking Case Study,  SocailText website  IOL Do you use Cogenz or Connectbeam for social bookmarking? Tweet using #oebjh © C4LPT.co.uk | Slide 14
  15. Soc a boo a Social bookmarking Tools g oo s More: Directory of Learning Tools, C4LPT y g , Do you use any other social bookmarking tools? Tweet using #oebjh © C4LPT.co.uk | Slide 15
  16. UGC and file sharing ‐ 1 UGC d fil h i “The ability to quickly create a small learning piece and then “Slideshare is an distribute it to excellent sharing t l ll t h i tool. thousands of people Students can create instantaneously is and post their PPTs for great for quick pieces class, and students of instruction I embed instruction. Screentoaster: “ S t t “screen can comment on them. t th YouTube videos into recorder, useful for training. It is an excellent tool wikis and blogs all the Would like to encourage for sharing ideas.” time " learners to use it themselves Beth Ritter-Guth Karl Kapp to t record software techniques d ft t h i Teacher , USA T h Prof of Instructional they struggle to remember". .” Technology, USA Leia Fee FSL/GDL Work based learning tutor, Wales W l FSL/GDL FSL/PDL Sources: Top 10 Tools Lists, C4LPT, 2008-9 How do use UGC and file sharing in a learning context? Tweet using #oebjh © C4LPT.co.uk | Slide 16
  17. UGC and file sharing  ‐ 2 UGC d fil h i Source: The Business Case for Social Learning Learning, Accenture, Point of View, April 2009 Equivalent to E i l t t an “enterprise-wide “ t i id YouTube system with a strong social dimension”. BT D Dare2Share 2Sh Dare2Share uses Microsoft SharePoint. BT spent c. £100m million on formal Enables employees to create, find and training. training view l i learning segments ( d i t (podcasts, t documents and links), and also discuss Research showed this was and debate the content being created. “ineffective, too rigid, too generic and too f t far removed from the realities of df th liti f Positive impact on how other their work environment”. employees serve customers, find information or solve problems. Dare2Share does not replace existing learning but “augments them with informal learning opportunities and with social, collaborative capabilities.” Twitter hashtag: #oebjh © C4LPT.co.uk | Slide 17
  18. UGC and file sharing ‐ 3 UGC d fil h i Leveraged open source technology and  Leveraged open source technology and Sun Learning eXchange Sun’s innovation culture, to create Sun Learning eXchange Company’s sales division reduced  training hours and budget. YouTube‐like collaborative multimedia  portal where employees can post, view,  Sun Learning Services (SLS) observed  rate, tag, share or download content to  rate tag share or download content to ‐ Web 2.0 popularity computers or wireless iPod devices. ‐ increased peer‐to‐peer information ‐ sharing among employees and  ‐ sales team demand for “just‐in‐ l d d f “j i time” learning in the field. Thomson Reuters uses SLX to power their  Social Learning Exchange. Source: Sun Learning eXchange Empowers Learners to Meet Their Own Critical Learning Needs, PDF, David Mallon Bersin & Associates March 2009 Mallon, Associates, Twitter hashtag: #oebjh © C4LPT.co.uk | Slide 18
  19. Sun Learning S L i eXchange: slx.sun.com PDL/GDL/FSL/ASL What do you think of SLX? Tweet using #oebjh © C4LPT.co.uk | Slide 19
  20. Social LMS/LMS 2.0 Social LMS/LMS 2 0 "I use this Open Source course  management system for my  training courses. I like its  training courses I like its interactive components,  including chats, forums, wikis,  workshops. I am also looking  into ways to use it for group  coaching.“ Anastasia Prynikova Learning facilitator and coach,  Learning facilitator and coach “Learning Management Learning Management  USA Systems that kick ass” Janet Clarey,  Source: Top 10 Tools for Learning, Brandon Hall  Research blog C4LPT, C4LPT 2008 FSL Do you use a Social LMS? Tweet using #oebjh © C4LPT.co.uk | Slide 20
  21. Social Networks/Groups S i lN k /G “We achieved more with Ning in 3 months than “Provides easy we could achieve in 2 communication with years with Moodle. It students and has helped us bring colleagues, and g , “Great way to interact, ask Great interact about a genuine private questions, answer questions, learning community communication in start discussions and network.” among our students and groups" Corinne Burkhert has enriched their Pat Parslow Social Media Strategist UK Strategist, experience Researcher, UK considerably” Jonathan Lecun Online teacher, UK FSL/GDL PDL FSL Sources: Top 10 Tools Lists, C4LPT, 2009 p , , How do you use Facebook, LinkedIn or Ning for social learning? Tweet using #oebjh © C4LPT.co.uk | Slide 21
  22. Social (Learning)Environment S i l (L i )E i WWF learn2perform WWF l 2 f “Most organizations currently use a  “M t i ti tl learning management system (LMS) such  as Moodle .. These systems are content‐ Social learning and collaboration platform centric. Their objective is to organize and  Set up for Worldwide Fund for Nature s  Set up for Worldwide Fund for Nature’s manage content … It’s completely the  t t It’ l t l th employees wrong model ..  To survive, LMS vendors  Powered by free, open source, Elgg social  will need to transform their offerings on  engine the social network model of Facebook.  For personal learning, group working and for  ll k df Elgg is an excellent alternative to an LMS,  El i ll t lt ti t LMS formal social courses. but most organizations are not yet willing  to accept a network‐centric tool as an  Provides access to a wide range of personal  alternative to Moodle.” and group social media tools: blogging,  and group social media tools: blogging, bookmarking, file sharing, web/wikis, micro‐ George Siemens, Future  of learning: LMS  messaging, chat or SNS? Connectivism, 10 November 2009 IOL/PDL/GDL/FSL/ASL Source: Jane Hart All things Elgg 29 August 2009 Hart, Elgg, Do you use Elgg to power a social environment? Tweet using #oebjh © C4LPT.co.uk | Slide 22
  23. “ learn2perform p @ WWF Do you use Elgg to power a social environment? Tweet using #oebjh © C4LPT.co.uk | Slide 23
  24. www.socialtext.com Do you use Socialtext? Tweet using #oebjh © C4LPT.co.uk | Slide 24
  25. Choosing the Tools for Social Learning Choosing the Tools for Social Learning PERSONAL OR ORGANISATIONAL PERSPECTIVE FUNCTIONALITY INTEGRATION PRIVACY AND SECURITY COST Source: Choosing the Tools, C4LPT Guide to Social Learning, 2009 Examples: Comparison of Social Software,  C4LPT Guide to Social Learning, 2009 E l C i f S i l S ft C4LPT G id t S i l L i 2009 What is the MOST important consideration for you? Tweet using #oebjh © C4LPT.co.uk | Slide 25
  26. Public & Private Hosted Social Media Tools Public & Private Hosted Social Media Tools COST MOSTLY FREE – SOME PREMIUM ACCOUNTS FUNCTIONALITY HUGE RANGE – SOPHISTICATED FUNCTIONALITY INTEGRATION MOSTLY STAND‐ALONE TOOLS ‐ LITTLE OR NO INTEGRATION ACROSS TOOLS PRIVACY AND SECURITY ANYONE CAN ACCESS – SOME CAN LIMIT ACCESS ‐ DATA SCATTERED OVER INTERNET – PERSONAL, PROFESSIONAL AND ORGANISATIONAL IDENTITIES CAN GET MUDDLED – POSSIBLE UNFAVOURABLE TERMS OF USE – LACK OF BACKUPS PERSONAL OR ORGANISATIONAL PERSPECTIVE PERSONAL OR PROFESSIONAL USE – OPEN ORGANISATION ‐ SOCIAL MEDIA MARKETING Source: Choosing the Tools, C4LPT Guide to Social Learning, 2009 Examples: Comparison of Social Software,  C4LPT Guide to Social Learning, 2009 E l C i f S i l S ft C4LPT G id t S i l L i 2009 What is the MOST important consideration for you? Tweet using #oebjh © C4LPT.co.uk | Slide 26
  27. Self‐Hosted & Managed Social Media Tools Self Hosted & Managed Social Media Tools COST COMMERCIAL – FREE, OPEN SOURCE FUNCTIONALITY SOPHISTICATED FUNCTIONALITY INTEGRATION STAND‐ALONE & INTEGRATED TOOLS (MAY BE FUNCTIONALLY LESS SOPHISTICATED) PRIVACY AND SECURITY BEHIND THE FIREWALL OR “WALLED GARDENS” DATA HELD IN ONE PLACE ” – PERSONAL OR ORGANISATIONAL PERSPECTIVE ENTERPRISE SOCIAL SOFTWARE ‐ ORGANISATIONAL Source: Choosing the Tools, C4LPT Guide to Social Learning, 2009 Examples: Comparison of Social Software,  C4LPT Guide to Social Learning, 2009 E l C i f S i l S ft C4LPT G id t S i l L i 2009 What is the MOST important consideration for you? Tweet using #oebjh © C4LPT.co.uk | Slide 27
  28. Getting started Getting started Things to consider h d Other advice and tips h d d • Strategy or Initiatives? • “Pre‐populate with usable  • Top down or bottom up or both? Top down or bottom up or both? content” • Pilot or Lead by example? • “Funds are not as important as  • Force or natural growth? participation” • Promote or viral marketing? • “Don’t make too many rules” “ ’ k l ” • Success = stats or value? • JDI or “Get started by getting  started” Source: How to implementing social learning, Sources: Various from case studies C4LPT Guide to Social Learning, 2009 Learning already mentioned y What advice do you have for getting started? Tweet using #oebjh © C4LPT.co.uk | Slide 28
  29. Slides, notes and links to sources and real‐time Twitter stream  d l www.C4LPT.co.uk/articles/oebjh.html .C .co.u /a t c es/oebj . t Contact Jane Hart Email: jane.hart@c4lpt.co.uk Email: jane.hart@c4lpt.co.uk Twitter: @c4lpt Feedback welcome. Tweet using #oebjh © C4LPT.co.uk | Slide 29

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