On Attitudes and Job Satisfaction

on ATTITUDES and JOB SATISFACTION AN INTRODUCTION TO ORGANIZATIONAL BEHAVIOR By: Stephen Robbins & Timothy Judge Prepared by: GREGAR DONAVEN E. VALDEHUEZA, MBA Lourdes College Instructor

Learning Objectives: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ATTITUDES ,[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

the components of attitudes Cognitive = evaluation My superior gave a promotion to a coworker who deserved it less than me. My supervisor is unfair. Affective = feeling I dislike my supervisor! Behavioral = action I’m looking for other work; I’ve complained about my supervisor to anyone who would listen. Negative attitude toward supervisor

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],moderating variables

self-perception theory ,[object Object],- attitudes are used after the fact to make sense out of an action that has already occurred.

[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object]

attitude surveys ,[object Object],[object Object]

JOB SATISFACTION A positive feeling about one’s job resulting from an evaluation of its characteristics.

measuring job satisfaction ,[object Object]

how satisfied are people in their jobs? ,[object Object]

what causes job satisfaction? ,[object Object]

[object Object],[object Object],how about pay? people who are poor or who live in poor countries, pay does correlate with job satisfaction and with overall happiness. But once an individual reaches a level of comfortable living, the relationship virtually disappears. What motivates us is not necessarily the same as what makes us happy.

the impact of dissatisfied and satisfied employees on the workplace ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object]

responses to job dissatisfaction NEGLECT LOYALTY EXIT VOICE Destructive Constructive Passive Active

job satisfaction & job performance ,[object Object],job satisfaction & organizational citizenship behavior (OCB) Satisfied employees would seem more likely to talk positively about the organization, help others, and go beyond the normal expectations in their job. More recent evidence however, suggests that satisfaction influences OCB, but through perceptions of fairness.

job satisfaction & customer satisfaction ,[object Object],[object Object],job satisfaction & absenteeism ,[object Object]

job satisfaction & turnover ,[object Object],job satisfaction & workplace deviance ,[object Object],[object Object]

On Attitudes and Job Satisfaction

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On Attitudes and Job Satisfaction