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SUBMITTED TO:    SIR JABBAR KEERIO

GROUP MEMBERS:     SADIA SAEED.
                 ANUM IQBAL.
JOB SATISFACTION…
o What is job satisfaction?
o Theories of job satisfaction.
o Job satisfaction is attitude rather than
  behavior.
o Measuring job satisfaction.
o How satisfied are people in their jobs?
o What determines job satisfaction?
o How employees can express
  dissatisfaction?
o The impact of satisfied and dissatisfied
JOB SATISFACTION…
Job satisfaction is the collection of feelings
and beliefs people have about their current
jobs.

Job satisfaction is a positive feeling about
your job resulting from an evaluation of its
characteristics.
JOB SATISFACTION…
o Job satisfaction is an important work
 attitude in organizational behavior
 because it affects a wide range of
 behaviors and contributes to workers’
 well-being. It is one of the most well
 researched work attitudes.
Theories of job
satisfaction…
 There are numerous theories
  attempting to explain job
  satisfaction, but three conceptual
  frameworks seem to be more
  prominent
 Content Theories
 Process Theories
 Situational Theories
Theories of job
satisfaction…
   Content Theories            suggests that job
    satisfaction occurs when one’s need for growth and
    self-actualization are met by the individual’s job.

   Abraham Maslow “hierarchy of needs”
   Frederick Hertzberg (1974) “two factor theory”
Theories of job
satisfaction…
   Process Theories:                 Process theories
    attempt to explain job satisfaction by looking at
    expectancies and values. These theory of job
    satisfaction suggests that workers’ select their
    behaviors in order to meet their needs.
   Adams’ (1963) and Vroom (1982) “equity theory”
Theories of job
satisfaction…
   Situational Theories: The situational
    occurrences theory emerged in 1992,
    when Quarstein, McAfee, and Glassman
    stated that job satisfaction is determined
    by two factors:
    situational characteristics
    &
    situational occurrences.
    Within this theoretical framework, job
    satisfaction is a product of both
    situational factors and situational
Job satisfaction
                                   is an attitude
                                   rather than a
                                   behavior.
                                   In addition to attitudes
                                   about a job as a whole,
                                   people can have
                                   attitudes about various
                                   aspects of their jobs,
                                   such as the kind of work,
Job Satisfaction is an emotional   pay, relationship with
response to a job situation. It    their supervisor, the
determined by how well outcomes    quality of the physical
meet or exceed expectations. Job
Satisfaction represents several    environment in which
related attitudes.                 they work, degree of
                                   fulfillment in their work,
                                   etc.
Measuring job
satisfaction…
•   Two approaches are popular..
    1. single global rating..
    2. summation of job facets..
Measuring job
satisfaction…
1. single global               2. summation of job
  rating                         facets
 One question, such as “All     identifies key elements of
 things considered, how         the job such as nature of
 satisfied are you with your    work, supervision, present
 job? ”                         pay, promotion
                                opportunities, and relations
                                with coworkers.
                                Researchers add the
                                ratings to create an over all
                                job satisfaction score.
                                =Minnesota satisfaction
                                questionnaire.
                                =Job Descriptive
                                Index(JDI)
                                =Job satisfaction
How satisfied are people in
    their jobs?
   The answer seems to be qualified “yes”.
    Independent studies over the past 30
    years generally indicate more workers are
    satisfied with their job than not. Research
    shows satisfaction level vary a
    lot, depending on which facet of job
    satisfaction you are talking about.
How satisfied are people in
their jobs?
   some segments of the market are
    more satisfied than others, they tend
    to be higher paid, higher skilled jobs
    which give workers more control and
    challenges.
How satisfied are people in
their jobs?
What Determines Job
Satisfaction?
 –Mentally Challenging Work
 –Independence
 –Equitable Rewards
 –Supportive Working Conditions
 –Supportive Colleagues
 –Personality - Job Fit
 –Heredity/Genes
What Determines Job
Satisfaction?
   Realize that some workers will be
    more satisfied that others with the
    same job because of different
    personalities and work values. Job
    satisfaction can be increased because
    it is determined not only by
    personalities but also by the situation.
What Determines Job
Satisfaction?
   Try to place newcomers in groups whose
    members are satisfied with their jobs.
   Identify the facets of the job that are important to
    workers and try to increase their satisfaction by
    providing these facets.
   Assess subordinates’ levels of job satisfaction
    using scales to monitor their levels of job
    satisfaction.
   Realize the workers’ job satisfaction levels depend
    on their perceptions of their jobs, not yours;
   changing some facets of the job may boost job
How Employees Can Express
Dissatisfaction?
   There are a number of ways
    employees can express dissatisfaction
    • Exit
    • Voice
    • Loyalty
    • Neglect
How Employees Can Express
Dissatisfaction…
 Exit:
  Behavior directed toward leaving the
  organization, including looking for a
  new position as well as resigning.
 Voice:
  Actively and constructively attempting
  to improve conditions, including
  suggesting improvements, discussing
  problems with superiors, and some
  forms of union activity.
How Employees Can Express
Dissatisfaction…
   Loyalty:
    Passively but optimistically waiting for
    conditions to improve, including
    speaking up for the organization in the
    face of external criticism, and trusting
    the organization and its management
    to “do the right thing.”
How Employees Can Express
Dissatisfaction…
   Neglect:
    Passively allowing conditions to
    worsen, including chronic
    absenteeism or lateness, reduced
    effort, and increased error rate.
How Employees Can Express
Dissatisfaction…
 Exit and neglect behaviors encompass
  our performance variables productivity,
  absenteeism, and turnover.
 Voice and loyalty are constructive
  behaviors allow individuals to tolerate
  unpleasant situations or to revive
  satisfactory working conditions. It helps
  us to understand situations, such as
  those sometimes found among unionized
  workers, where low job satisfaction is
  coupled with low turnover.
Impact of satisfied and
    dissatisfied employees on
    work place…
   Job Satisfaction and employee
    performance:
    Some researcher used to believe the
    relationship between job satisfaction and
    job performance was a myth but a review of
    three hundred studies suggested the
    correlation is pretty strong. Organizations
    with more satisfied employees tend to be
    more effective.
How Employees Can Express
Dissatisfaction…
   Job satisfaction and OCB:
    Satisfied employees would seem more
    likely to talk positively about the
    organization, helps others and go beyond
    the normal expectations in their job. Those
    who feel their co-workers support them are
    more likely to engage in helpful
    behaviors, whereas those who have
    antagonistic relationship with co-workers
    are less likely to do so.
How Employees Can Express
Dissatisfaction…
   Job satisfaction and customer
    satisfaction:
    Service organization manager must be
    concerned with pleasing customers. It is
    important to ask is employee satisfaction is
    related to positive customer outcome? For
    frontline employees who have regular
    customer contact the answer is “yes”.
    Satisfied employees increase customer
    satisfaction and loyalty.
How Employees Can Express
Dissatisfaction…
   Job satisfaction and absenteeism:
    There is negative relationship between
    satisfaction and absenteeism, but it is
    moderate to weak. While it certainly makes
    sense that dissatisfied employees are more
    likely to miss work other factors affect the
    relationship.
How Employees Can Express
Dissatisfaction…
   Job satisfaction and turnover:
    The relationship between the job
    satisfaction and turnover is stronger than
    between satisfaction and absenteeism. The
    satisfaction turnover relationship also is
    affected by alternative job prospects.
How Employees Can Express
Dissatisfaction…
   Job satisfaction and workplace
    deviance:
    Job dissatisfaction and antagonistic
    relationship with co-workers predict a
    variety of behaviors organizations fine
    undesirable including unionization
    attempts, substance abuse, stealing at
    work, undue socializing and tardiness.
Job satisfaction.ppt
Job satisfaction.ppt

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Job satisfaction.ppt

  • 1.
  • 2. SUBMITTED TO: SIR JABBAR KEERIO GROUP MEMBERS: SADIA SAEED. ANUM IQBAL.
  • 3.
  • 4. JOB SATISFACTION… o What is job satisfaction? o Theories of job satisfaction. o Job satisfaction is attitude rather than behavior. o Measuring job satisfaction. o How satisfied are people in their jobs? o What determines job satisfaction? o How employees can express dissatisfaction? o The impact of satisfied and dissatisfied
  • 5. JOB SATISFACTION… Job satisfaction is the collection of feelings and beliefs people have about their current jobs. Job satisfaction is a positive feeling about your job resulting from an evaluation of its characteristics.
  • 6. JOB SATISFACTION… o Job satisfaction is an important work attitude in organizational behavior because it affects a wide range of behaviors and contributes to workers’ well-being. It is one of the most well researched work attitudes.
  • 7. Theories of job satisfaction…  There are numerous theories attempting to explain job satisfaction, but three conceptual frameworks seem to be more prominent  Content Theories  Process Theories  Situational Theories
  • 8. Theories of job satisfaction…  Content Theories suggests that job satisfaction occurs when one’s need for growth and self-actualization are met by the individual’s job.  Abraham Maslow “hierarchy of needs”  Frederick Hertzberg (1974) “two factor theory”
  • 9. Theories of job satisfaction…  Process Theories: Process theories attempt to explain job satisfaction by looking at expectancies and values. These theory of job satisfaction suggests that workers’ select their behaviors in order to meet their needs.  Adams’ (1963) and Vroom (1982) “equity theory”
  • 10. Theories of job satisfaction…  Situational Theories: The situational occurrences theory emerged in 1992, when Quarstein, McAfee, and Glassman stated that job satisfaction is determined by two factors: situational characteristics & situational occurrences. Within this theoretical framework, job satisfaction is a product of both situational factors and situational
  • 11. Job satisfaction is an attitude rather than a behavior. In addition to attitudes about a job as a whole, people can have attitudes about various aspects of their jobs, such as the kind of work, Job Satisfaction is an emotional pay, relationship with response to a job situation. It their supervisor, the determined by how well outcomes quality of the physical meet or exceed expectations. Job Satisfaction represents several environment in which related attitudes. they work, degree of fulfillment in their work, etc.
  • 12. Measuring job satisfaction… • Two approaches are popular.. 1. single global rating.. 2. summation of job facets..
  • 13. Measuring job satisfaction… 1. single global 2. summation of job rating facets One question, such as “All identifies key elements of things considered, how the job such as nature of satisfied are you with your work, supervision, present job? ” pay, promotion opportunities, and relations with coworkers. Researchers add the ratings to create an over all job satisfaction score. =Minnesota satisfaction questionnaire. =Job Descriptive Index(JDI) =Job satisfaction
  • 14. How satisfied are people in their jobs?  The answer seems to be qualified “yes”. Independent studies over the past 30 years generally indicate more workers are satisfied with their job than not. Research shows satisfaction level vary a lot, depending on which facet of job satisfaction you are talking about.
  • 15. How satisfied are people in their jobs?  some segments of the market are more satisfied than others, they tend to be higher paid, higher skilled jobs which give workers more control and challenges.
  • 16. How satisfied are people in their jobs?
  • 17. What Determines Job Satisfaction?  –Mentally Challenging Work  –Independence  –Equitable Rewards  –Supportive Working Conditions  –Supportive Colleagues  –Personality - Job Fit  –Heredity/Genes
  • 18.
  • 19. What Determines Job Satisfaction?  Realize that some workers will be more satisfied that others with the same job because of different personalities and work values. Job satisfaction can be increased because it is determined not only by personalities but also by the situation.
  • 20. What Determines Job Satisfaction?  Try to place newcomers in groups whose members are satisfied with their jobs.  Identify the facets of the job that are important to workers and try to increase their satisfaction by providing these facets.  Assess subordinates’ levels of job satisfaction using scales to monitor their levels of job satisfaction.  Realize the workers’ job satisfaction levels depend on their perceptions of their jobs, not yours;  changing some facets of the job may boost job
  • 21. How Employees Can Express Dissatisfaction?  There are a number of ways employees can express dissatisfaction • Exit • Voice • Loyalty • Neglect
  • 22. How Employees Can Express Dissatisfaction…  Exit: Behavior directed toward leaving the organization, including looking for a new position as well as resigning.  Voice: Actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and some forms of union activity.
  • 23. How Employees Can Express Dissatisfaction…  Loyalty: Passively but optimistically waiting for conditions to improve, including speaking up for the organization in the face of external criticism, and trusting the organization and its management to “do the right thing.”
  • 24. How Employees Can Express Dissatisfaction…  Neglect: Passively allowing conditions to worsen, including chronic absenteeism or lateness, reduced effort, and increased error rate.
  • 25. How Employees Can Express Dissatisfaction…  Exit and neglect behaviors encompass our performance variables productivity, absenteeism, and turnover.  Voice and loyalty are constructive behaviors allow individuals to tolerate unpleasant situations or to revive satisfactory working conditions. It helps us to understand situations, such as those sometimes found among unionized workers, where low job satisfaction is coupled with low turnover.
  • 26. Impact of satisfied and dissatisfied employees on work place…  Job Satisfaction and employee performance: Some researcher used to believe the relationship between job satisfaction and job performance was a myth but a review of three hundred studies suggested the correlation is pretty strong. Organizations with more satisfied employees tend to be more effective.
  • 27. How Employees Can Express Dissatisfaction…  Job satisfaction and OCB: Satisfied employees would seem more likely to talk positively about the organization, helps others and go beyond the normal expectations in their job. Those who feel their co-workers support them are more likely to engage in helpful behaviors, whereas those who have antagonistic relationship with co-workers are less likely to do so.
  • 28. How Employees Can Express Dissatisfaction…  Job satisfaction and customer satisfaction: Service organization manager must be concerned with pleasing customers. It is important to ask is employee satisfaction is related to positive customer outcome? For frontline employees who have regular customer contact the answer is “yes”. Satisfied employees increase customer satisfaction and loyalty.
  • 29. How Employees Can Express Dissatisfaction…  Job satisfaction and absenteeism: There is negative relationship between satisfaction and absenteeism, but it is moderate to weak. While it certainly makes sense that dissatisfied employees are more likely to miss work other factors affect the relationship.
  • 30. How Employees Can Express Dissatisfaction…  Job satisfaction and turnover: The relationship between the job satisfaction and turnover is stronger than between satisfaction and absenteeism. The satisfaction turnover relationship also is affected by alternative job prospects.
  • 31. How Employees Can Express Dissatisfaction…  Job satisfaction and workplace deviance: Job dissatisfaction and antagonistic relationship with co-workers predict a variety of behaviors organizations fine undesirable including unionization attempts, substance abuse, stealing at work, undue socializing and tardiness.