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Social Media for Fire & Rescue Services

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Dave Briggs
Dave Briggs

The document discusses how to effectively use social media. It recommends going where people are online and using the right tools for each audience. Some key points are to listen to what people say, acknowledge their feedback, create and share content. While activity needs structure and policy support, it's important to keep engagement light. Most of all, organizations should be bold, human, transparent, cooperative and positive when using social media.

Technology
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