Conflict Management
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The document provides an overview of workplace conflict, including its causes, types, and management. It discusses constructive vs destructive conflict, models for predicting and managing behavior, and tips for resolving conflicts positively. Conflict is seen as inevitable but can be addressed through open communication, assertiveness training, and focusing on mutual understanding rather than winning.
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1) It defines conflict as a struggle between opposing parties and views on an issue. It also defines conflict management.
2) It examines different views on conflict, from traditional views that see it as entirely harmful, to modern views that see some conflict as constructive when resolved productively.
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3.Symptoms of conflict
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5.Stages of conflict
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7. Conflict Resolution Styles
8.How to achieve win-win out comes?
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This document discusses strategies for managing conflict and techniques for preventing conflict. It outlines five strategies for managing conflict: avoiding, accommodating, compromising, competing, and collaborating. Each strategy is described in one to two sentences. Tips for managing conflict constructively include accepting conflict, staying calm, listening actively, analyzing the conflict carefully, choosing words carefully, working together toward common goals, being creative, and avoiding conflict when necessary. Techniques for preventing conflict include team building, diversity training, open communication, conflict management training, properly allocating resources, managing expectations, and focusing on others' perspectives.
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Conflict is a normal and natural part of any workplace. When it occurs, there is a tendency for morale to be lowered, an increase in absenteeism and decreased productivity. It has been estimated that managers spend at least 25 percent of their time resolving workplace conflicts – causing lowered office performance.
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Conflict management ppt
This document provides an overview of conflict management. It defines conflict and discusses views of conflict. It describes characteristics of conflict including that it requires at least two parties with incompatible goals. Sources of conflict include differences in beliefs and scarce resources. The document outlines functional conflict that works towards goals and dysfunctional conflict that blocks goals. It also discusses levels of conflict such as individual, group, and organizational and types such as interpersonal and intergroup. Approaches to managing conflict include avoidance, competition, accommodation, compromise, and collaboration. Tips for managing conflict effectively are provided.
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This document discusses conflict management. It begins by introducing the group members and then discusses objectives related to understanding what conflict is and how to resolve it. It provides definitions of conflict and describes different types of conflict including intrapersonal, interpersonal, and intergroup. It lists common causes of conflict and both positive and negative consequences. The document outlines healthy versus damaging conflict and gives examples of conflict in the workplace. It discusses models of conflict management and provides tips for managing conflict as a project manager. Overall, the document provides a comprehensive overview of conflict management concepts.
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- The objectives of understanding conflict, improving communication skills, and enhancing productivity through effective conflict management.
- Definitions of conflict and assumptions people have about it.
- Types of conflict including inner, interpersonal, and group conflict with various roots.
- Strategies for dealing with conflict including lose-lose, win-lose, and win-win approaches.
- Tools and techniques for resolving conflict such as active listening, paraphrasing, asking powerful questions, setting norms, and making interventions.
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Conflict management
This document discusses conflict management. It defines conflict as a disagreement that arises from differing ideas, perspectives, priorities, beliefs, values or goals. Conflict is an inevitable part of personal and professional life. The document outlines sources of conflict within organizations, such as scarce resources, incompatible goals or overlapping authority. It also describes two types of conflict: functional conflict which progresses goals, and dysfunctional conflict which hinders progress. Effective conflict management identifies conflict and handles it constructively. Methods discussed include competing, avoiding, accommodating, collaborating and compromising. The document provides tips for positive conflict management including listening, acknowledging feelings, focusing on problems, and adapting one's style to different situations.
Conflict management
This document discusses conflict management in organizations. It notes that 60-80% of difficulties in organizations stem from strained employee relationships, and that replacing an employee can cost 150% of their annual salary. Fortune 500 executives also spend 20% of their time dealing with litigation. The document defines conflict as a process where one party feels their interests are being opposed or negatively affected by another. Common causes of workplace conflict include differing goals, styles, perceptions, pressures, roles, values and policies between employees. Symptoms of unresolved conflict include decreased productivity, absenteeism, costs, morale and poor communication. The document outlines strategies for managing conflict, including forcing, accommodating, avoiding, compromising and collaborating.
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Many leaders stay away from using the word conflict to describe tensions in their organizations. By failing to properly account for what is preventing the enterprise from producing, they contribute to the toxicity.
Understanding how to manage/resolve conflict is an essential skill required by managers/leaders today. Shying away from treating with its presence is likely to affect the organization in a negative way.
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This document discusses conflicts that arise in the workplace and strategies for resolving them. It describes the characteristics of an excellent workplace and effective team, including clear goals, a results-driven structure, and principled leadership. The document outlines various types of internal workplace conflicts between employees, managers, and subordinates. It also discusses causes of conflicts, such as disagreements over outcomes, values, or processes. The document proposes different responses to conflicts, including problem-solving, negotiation, mediation, and relying on a third party for decision making. It provides an overview of the mediation process and notes when mediation may be appropriate for resolving workplace disputes.
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Conflict Management
Conflict can occur at three levels: individual, interpersonal, and group. At the individual level, intra-individual conflict arises from competing needs, roles, and barriers between drives and goals. Interpersonal conflict stems from personal differences, lack of information, and environmental stress between parties. Analyzing conflicts using the Johari Window model can increase self-awareness and trust. Resolving conflicts may involve competing, collaborating, avoiding, accommodating, or compromising to satisfy interests or concerns of parties in conflict.
Conflict resolution
This document provides an overview of conflict and conflict resolution. It defines conflict as differences in opinions, interests, or perceptions between two or more parties. It discusses traditional, human relations, and interactionist views of conflict. Conflict can be functional and promote performance or dysfunctional and hinder performance. The document outlines the stages of conflict (latent, perceived, felt, manifest) and levels (individual, group, organizational). It discusses strategies for resolving intra-group and inter-group conflict such as problem-solving, organization redesign, and appealing to superordinate goals. The document emphasizes the importance of managing conflict to achieve optimal organizational performance.
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conflict management
The document discusses conflict from several perspectives:
1) It defines conflict as a struggle between opposing parties and views on an issue. It also defines conflict management.
2) It examines different views on conflict, from traditional views that see it as entirely harmful, to modern views that see some conflict as constructive when resolved productively.
3) It outlines a five-stage model of conflict: potential issues, perception and emotions, intentions, behaviors, and outcomes. It also discusses levels of conflict from individual to organizational.
4) It analyzes causes of conflict including communication issues, competing goals, and interpersonal tensions, as well as styles for managing conflict such as competing, collaborating, and comprom
Conflict management
Conflict is inevitable in workplaces where people have different perspectives and values. There are various stages of conflict from latent to open conflict. Conflict management involves skills like conflict resolution, self-awareness, and communication to de-escalate conflicts. Common causes of workplace conflicts include poor communication, insufficient resources, personality clashes, and leadership problems. Managing conflicts effectively requires addressing issues, building relationships, training, and procedures.
CONFLICT MANAGEMENT
Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of the conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.
Tips for reducing and resolving workplace conflict
Presentation on workplace conflict covering
- What is “problem” conflict?
- The inevitability of conflict within workplace teams
- The 5 Recognized approaches to dealing with conflict
- What are your usual Conflict Styles?
- Tips and strategies to reduce conflict
- When to bring in a Mediator
- Recap
Conflict management in an organization
This document discusses conflict in organizations and management strategies. It defines conflict as occurring when one party perceives another has negatively affected something they care about. Organizational conflict arises from incompatible goals between groups. Conflict can be functional and improve performance, or dysfunctional and hinder performance. Conflict occurs at the individual, interpersonal, and group levels. The document outlines various conflict management strategies like competing, collaborating, avoiding, and compromising. It emphasizes the importance of addressing conflict in a timely manner and learning from conflicts.
Conflict resolution
In this presentation we will cover -
1. What is conflict?
2. Sources of Conflict
3.Symptoms of conflict
4. Levels of Conflict
5.Stages of conflict
6.Conflict Thoughts
7. Conflict Resolution Styles
8.How to achieve win-win out comes?
I hope this presentation is helpful to you! :)
Conflict management
This document discusses conflict management and resolution. It defines conflict as a disagreement between parties where each wants their views accepted over others. Conflicts are inevitable and cannot be predicted, but can be resolved. There are different views on conflict, from seeing it as always harmful to sometimes positive when encouraging new ideas. Conflicts have multiple causes and types, from interpersonal to between groups, and can be functional or dysfunctional for an organization. The document outlines the typical stages in a conflict process and different strategies for resolution, including problem solving, compromise, and third-party negotiation techniques. It emphasizes that conflicts cannot be eliminated but must be effectively managed.
Resolving Conflict At Work Place
Conflicts in the workplace can arise from many sources such as conflicting needs, styles, perceptions, goals, pressures, roles, values, and policies. Managers should resolve conflicts through open communication, active listening, establishing boundaries, demonstrating emotional intelligence, and implementing behavioral consequences if needed. Resolving issues early and addressing the root causes can help create a more positive work environment where employees feel comfortable communicating.
Strategies Of Conflict Management
This document discusses strategies for managing conflict and techniques for preventing conflict. It outlines five strategies for managing conflict: avoiding, accommodating, compromising, competing, and collaborating. Each strategy is described in one to two sentences. Tips for managing conflict constructively include accepting conflict, staying calm, listening actively, analyzing the conflict carefully, choosing words carefully, working together toward common goals, being creative, and avoiding conflict when necessary. Techniques for preventing conflict include team building, diversity training, open communication, conflict management training, properly allocating resources, managing expectations, and focusing on others' perspectives.
Workplace Conflict & Strategies for Management
Conflict is a normal and natural part of any workplace. When it occurs, there is a tendency for morale to be lowered, an increase in absenteeism and decreased productivity. It has been estimated that managers spend at least 25 percent of their time resolving workplace conflicts – causing lowered office performance.
Conflict & negotiation
The document discusses conflict and negotiation. It defines conflict as occurring when one party negatively impacts something important to another party. Conflict in organizations can arise from various sources like differences in goals or scarce resources. The document outlines different views on conflict and describes Pondy's model of organizational conflict as proceeding through latent, perceived, felt, manifest, and aftermath stages. It also discusses individual and group-level conflict management styles like avoiding, accommodating, competing, compromising, and collaborating. The document defines negotiation and discusses the negotiation process, individual differences, and tips for improving negotiation skills.
Conflict management ppt
This document provides an overview of conflict management. It defines conflict and discusses views of conflict. It describes characteristics of conflict including that it requires at least two parties with incompatible goals. Sources of conflict include differences in beliefs and scarce resources. The document outlines functional conflict that works towards goals and dysfunctional conflict that blocks goals. It also discusses levels of conflict such as individual, group, and organizational and types such as interpersonal and intergroup. Approaches to managing conflict include avoidance, competition, accommodation, compromise, and collaboration. Tips for managing conflict effectively are provided.
conflict management (Aliv)(abujauad@gmail.com)
This document discusses conflict management. It begins by introducing the group members and then discusses objectives related to understanding what conflict is and how to resolve it. It provides definitions of conflict and describes different types of conflict including intrapersonal, interpersonal, and intergroup. It lists common causes of conflict and both positive and negative consequences. The document outlines healthy versus damaging conflict and gives examples of conflict in the workplace. It discusses models of conflict management and provides tips for managing conflict as a project manager. Overall, the document provides a comprehensive overview of conflict management concepts.
Conflict Management Kn
This document provides information on conflict management and resolution. It discusses:
- The objectives of understanding conflict, improving communication skills, and enhancing productivity through effective conflict management.
- Definitions of conflict and assumptions people have about it.
- Types of conflict including inner, interpersonal, and group conflict with various roots.
- Strategies for dealing with conflict including lose-lose, win-lose, and win-win approaches.
- Tools and techniques for resolving conflict such as active listening, paraphrasing, asking powerful questions, setting norms, and making interventions.
Conflict resolution
This document discusses organizational conflict and conflict resolution. It defines organizational conflict as discord between people working together due to opposing needs, values, and interests. There are four main types of organizational conflict: interpersonal, intrapersonal, intragroup, and intergroup. Conflict resolution is the process of reaching an agreement to end a disagreement or dispute. It aims to find a peaceful solution that all parties can agree on through negotiation and understanding different perspectives. The document outlines seven steps for successfully negotiating conflict resolution: understand the conflict, communicate, brainstorm solutions, choose the best solution, use a mediator, explore alternatives, and cope with pressure.
Conflict management
This document discusses conflict management. It defines conflict as a disagreement that arises from differing ideas, perspectives, priorities, beliefs, values or goals. Conflict is an inevitable part of personal and professional life. The document outlines sources of conflict within organizations, such as scarce resources, incompatible goals or overlapping authority. It also describes two types of conflict: functional conflict which progresses goals, and dysfunctional conflict which hinders progress. Effective conflict management identifies conflict and handles it constructively. Methods discussed include competing, avoiding, accommodating, collaborating and compromising. The document provides tips for positive conflict management including listening, acknowledging feelings, focusing on problems, and adapting one's style to different situations.
Conflict management
This document discusses conflict management in organizations. It notes that 60-80% of difficulties in organizations stem from strained employee relationships, and that replacing an employee can cost 150% of their annual salary. Fortune 500 executives also spend 20% of their time dealing with litigation. The document defines conflict as a process where one party feels their interests are being opposed or negatively affected by another. Common causes of workplace conflict include differing goals, styles, perceptions, pressures, roles, values and policies between employees. Symptoms of unresolved conflict include decreased productivity, absenteeism, costs, morale and poor communication. The document outlines strategies for managing conflict, including forcing, accommodating, avoiding, compromising and collaborating.
Workplace conflict
Many leaders stay away from using the word conflict to describe tensions in their organizations. By failing to properly account for what is preventing the enterprise from producing, they contribute to the toxicity.
Understanding how to manage/resolve conflict is an essential skill required by managers/leaders today. Shying away from treating with its presence is likely to affect the organization in a negative way.
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This document discusses conflicts that arise in the workplace and strategies for resolving them. It describes the characteristics of an excellent workplace and effective team, including clear goals, a results-driven structure, and principled leadership. The document outlines various types of internal workplace conflicts between employees, managers, and subordinates. It also discusses causes of conflicts, such as disagreements over outcomes, values, or processes. The document proposes different responses to conflicts, including problem-solving, negotiation, mediation, and relying on a third party for decision making. It provides an overview of the mediation process and notes when mediation may be appropriate for resolving workplace disputes.
Conflict management in the workplace
Facts about conflict,Four Basic Elements of Conflict,Conflict Indicators,Resolving Conflict,Common ways of Dealing with Conflicts among others are highligthed.
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Tips for reducing and resolving workplace conflict
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CHAPTER 10
Managing Conflict and Negotiations
©McGraw-Hill Education. All rights reserved. Authorized only for instructor use in the classroom. No reproduction or further distribution permitted without the prior written consent of McGraw-Hill Education.
1
Major Questions You Should
Be Able to Answer
10.1 How can a contemporary perspective on conflict make me more effective at school, work, and home?
10.2 What are some types of conflict and how can I manage them to my benefit?
10.3 What can I do to manage work–family conflict and incivility to make me more effective at school, work, and home?
10.4 What can I do to prevent, reduce, or overcome conflict?
10.5 What are some best practices for effective negotiation?
©McGraw-Hill Education.
2
What Is Conflict?
Occurs when one party perceives that its interests are being opposed or negatively affected by another part.
It is inevitable and may be cultivated.
It can have both positive and negative outcomes.
Organizations can have too much or too little conflict.
It may be either functional or dysfunctional.
©McGraw-Hill Education.
Conflict is a pervasive part of the human experience, and it produces undesirable consequences such as absences, avoiding work-related events, quitting, terminations, and project failures.
Managing conflict effectively is essential for individual, departmental, and organizational effectiveness.
Conflict has both positive and negative consequences, and thus it is important to avoid the negative side of conflict while also gaining from its positive outcomes.
One party perceives its interests are being opposed or set back by another party.
Sources of conflict and issues can be real or imagined.
A lack of fairness, perceived or real, is a major source of conflict at work.
3
Causes of Conflict
Conflicts may arise due to
Interdependencies
Incompatibilities
Overlapping or unclear boundaries
Competition over limited resources
Unreasonable or unclear organizational polices
Organizational complexity
Escalation of conflict when
Tactics change
Number of issues grows
Issues move from specific to general
Number of parties grow
Goals change
©McGraw-Hill Education.
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Conflict escalation often exhibits these five characteristics:
Change in tactics from light to heavy tactics (i.e., from persuasive arguments, promises, and efforts to please the other side to threats, power plays, and violence).
Increase in the number of issues.
Issues move from specific to general.
The number of parties grows.
The goals ch.
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Conflict Management
- 1. 02/08/12
- 5. 02/08/12
- 6. 02/08/12
- 11. 4. Types of Conflict Model for diagnosis and management of conflict Type of Conflict Sources of Conflict Management Strategy 1. Intra individual Conflicting goals, needs, motives Role Definition 2. Interpersonal Disagreements antagonism IPC Skills,TA, Johari-Window, Creative P S, Assertive Behaviour 3. Inter-group Power, Authority Status Participative Mgt. Team Bldg.Training 4. Organizational Hierarchical Conflict Functional conflict Institutional Goal setting 5. Client Hospital Quality of patient care and communication Community Goal Setting, Public Relations
- 19. 6. Models predicting work place behavior / personality: 02/08/12
- 20. Models predicting work place behavior / Motivation: 02/08/12
- 21. 02/08/12
- 27. 02/08/12
- 28. 02/08/12
- 36. Information known to every one Share Feedback Knowledge belongs only to Others Knowledge belongs only to Self Knowledge acquired by learning together What we know and what they know What we know and they do not know What they know and we do not know What we do not know and they do not know
- 37. MOVING TOWARDS OPEN SELF
- 41. Life Positions I’m OK — I’m OK — You’re not OK You’re OK I’m not OK — I’m not OK — You’re not OK You’re OK Attitude toward Oneself Attitude toward Others Positive Negative Positive Negative
- 52. Conflict Management Styles Assertive behavior Aggressive behavior Accommodating style Collaborating style Compromising style Avoiding style Forcing style Passive behavior High concern for others’ needs Low concern for others’ needs High concern for own needs I’m not OK — You’re OK I’m OK — You’re OK I’m not OK — You’re not OK I’m OK — You’re not OK
- 59. 8. Effects of conflict on Business: 02/08/12
- 60. 02/08/12
- 65. We made it!
Editor's Notes
- Ask students to volunteer examples here .
- Ask students to volunteer examples here .
- Ask students to volunteer examples here .
- Ask students to volunteer examples here .
- First, let’s think about conflict as it unfolds for you. Think about one example (personal or professional) of when you used a particular style and tell us how that position worked for you. Here are pluses and minuses for each style:
- As your examples show, the way you handle conflict now varies according to whether you are dealing with someone with whom you have a long or short term relationships, what you are trying to accomplish, and whether you feel the core of the conflict is worthy of your time and attention. I would argue that while most of us know and can use multiple styles, most also tend to use only one. Consistent with the “Both/and” approach to globalization that we are studying in this course, it probably makes sense for you to learn and practice a variety of different conflict management styles. I hope this review might help you to do that.
- Adapted from Dispute Resolution Center of Snohomish and Island Counties (2004). 1801 Lomard Ave, Everett, WA 98206; 425-339-1335 .