Creating New Manager Training Programs Certificate Program
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Watch and listen while facilitator, Julie Patrick, describes ATD's Creating New Manager Training Programs Certificate program.
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Creating New Manager Training Programs Certificate Program
- 1. Creating New Manager Training Programs (Online) Certificate Program
- 2. Prioritizing Learning Needs Summarize needs analysis Identify learning needs
- 3. Business Drivers Business Drivers Financial Impact Cost reduction Increased revenue Possible Metrics
- 4. Business Drivers Business Drivers Financial Impact Cost reduction Increased revenue Impact on Customers Satisfaction New business Possible Metrics
- 5. Business Drivers Business Drivers Financial Impact Cost reduction Increased revenue Impact on Customers Satisfaction New business Impact on Operations Cycle times Compliance and controls Impact on Employees Attract/retain Improve capabilities Possible Metrics
- 6. Business Drivers Business Drivers Financial Impact Cost reduction Increased revenue Impact on Customers Satisfaction New business Impact on Operations Cycle times Compliance and controls Impact on Employees Attract/retain Improve capabilities Possible Metrics
- 7. Business Drivers Business Drivers Financial Impact Cost reduction Increased revenue Impact on Customers Satisfaction New business Impact on Operations Cycle times Compliance and controls Impact on Employees Attract/retain Improve capabilities Possible Metrics Sales figures
- 8. Business Drivers Business Drivers Financial Impact Cost reduction Increased revenue Impact on Customers Satisfaction New business Impact on Operations Cycle times Compliance and controls Impact on Employees Attract/retain Improve capabilities Possible Metrics Customer satisfaction surveys
- 9. Business Drivers Business Drivers Financial Impact Cost reduction Increased revenue Impact on Customers Satisfaction New business Impact on Operations Cycle times Compliance and controls Impact on Employees Attract/retain Improve capabilities Possible Metrics Waste
- 10. Business Drivers Business Drivers Financial Impact Cost reduction Increased revenue Impact on Customers Satisfaction New business Impact on Operations Cycle times Compliance and controls Impact on Employees Attract/retain Improve capabilities Possible Metrics Exit interview data
- 11. Business Drivers Business Drivers Financial Impact Cost reduction Increased revenue Impact on Customers Satisfaction New business Impact on Operations Cycle times Compliance and controls Impact on Employees Attract/retain Improve capabilities Possible Metrics Exit interview data WasteCustomer satisfaction surveys Sales figures
Editor's Notes
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- All training should result in improved business outcomes, right? Here are a few of the more common outcomes that businesses are looking for.
- If you have many prioritized learning needs, and need to target just a few for your new manager training, your decision may be influenced by your ability to link the training outcomes to positive impact on business drivers. But how will you know you have made an impact? What metrics might you look at in your organization? And where would you collect much of this data from? Here are some examples of metrics you may consider for your organization.
- If you use an instrument during the needs analysis to help identify manager needs, this same instrument often can be used as a measurement tool after training. During the upcoming program, we will consider what business drivers your managerial training might affect and where you can collect data on the potential positive results of the training. To learn more about conducting a needs analysis and prioritizing learning needs, join me for the upcoming Creating New Managers Training Programs Certificate online program, beginning March 4, 2015.