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1. Semi-standard
Structured Report
YOUR COMPANY NAME

2. Content
A Brief01
Need for Balanced Scorecard02
BSC - Perspectives03
BSC Perspectives - Measurement04
Balanced Scorecard Implementation05
BSC Strategy Map06
07
08
09
2
Scorecard - Departmental Level
BSC Execution Framework
Performance Dashboard

3. Concept
A performance metric used in strategic
management to identify and improve various
internal functions of a business and their resulting
external outcomes
used to measure and provide feedback to
organizations. Data collection is crucial to
providing quantitative results, as the information
gathered is interpreted by managers and executives,
and used to make better decisions for the organization
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4. Need for BSC
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Align organization
strategy with workers
Improves
Organization Performance
Improves communication of
vision & strategy
Prioritize
Projects/ Initiatives
Increases focus on strategy
& results
Focuses on future
performance
Why
BSC?
4

5. Perspective Generic Measurements
Financial Return of Capital Employed, Economic value added, Sales growth, Cash flow
Customer Customer satisfaction, retention, acquisition, profitability, market share
Internal Business Process
Includes measurements along the internal value chain for:
• Innovation- measures of how well the company identifies the customers’ future needs
• Operations- measures of quality’, cycle time and costs
• Post Sales Service- measures for warranty, repair and treatment of defects and returns
Learning and Growth
Includes measurements for:
• People- employee retention, training, skills, morale
• Systems- measure of availability of critical real time information needed for front line employees
BSC - Perspectives
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6. BSC Perspectives - Measurement
Vision &
Strategy
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Measures Targets InitiativesObjectives
“To succeed financially, how should
we appear to our shareholders?”
Financial
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Measures Targets InitiativesObjectives
“To achieve our vision, how will we sustain
our ability to change and improve?”
Customer
“To succeed financially, how should
we appear to our shareholders?”
Learning and Growth
Measures Targets
Initiative
s
Objectives
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“To satisfy our shareholders and customers,
what business processes must we excel at?”
Internal Business Process
Measures Targets InitiativesObjectives
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7. Financial
perspective
Internal
Perspective
Learning&
Growth
Perspective
Customer
Perspective
Specify Goals Business Strategy Implementation
Review of Target
Achievement
Position of scorecard in company process
Balanced Scorecard Implementation
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8. BSC Strategy Map
Customer Value
Perspective
Internal
Perspective
Learning and
Growth Perspective
Financial
Perspective
Customer Satisfaction
Improve Shareholder Value
Revenue Growth Strategy Shareholder Value ROCE Productivity Strategy
Build Franchise
New Revenue Sources
Increase
Customer Value
Customer Profitability
Improve
Cost Structure
Cost Per Unit
Improve
Asset Utilization
Asset Utilization
“Be a Good Corporate Citizen”
(Environmental Processes)
“Achieve Operational Excellence”
(Operational Processes)
“Increase Customer Value”
(Customer Management Processes)
“Build the Franchise”
(Innovation Processes)
Customer Value Proposition Operational excellence
ProductService Attributes
Price Quality Time Functionality
Relationship
Service Relationships
Image
Brand
Customer RetentionCustomer Acquisition
Product Leadership
Customer Intimacy
A Motivated and Prepared Workforce
Climate for ActionStrategy Competencies Strategic Technologies
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9. Scorecard - Department Level
How do we look to management?
What technologies and business opportunities/challenges are emerging?
Are we satisfying
user needs?
Are we working
efficiently?
What must we
excel at?
How do users
see us?
What can we do meet the
future needs of users?
How can we continue to
improve and create value?
InternalProcess
Goals
Measures
Business value
Goals Measures
UserOrientation
Goals
Measures
Future Readiness
Goals Measures
Internal efficiency
+
Customer satisfaction
=
service success
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10. Scorecard - Department Level (Example)
Financial
Goals Measures
Maximize value at
least cost
Cost to Spend Ratio
Maximize cost Savings
Purchasing
influenced savings
Timely payments
Delinquent
payment penalties
Maximize Productivity Ratios
Internal Business
Goals Measures
Acquisition Excellence
Assessment of internal
quality systems
Accurate, timely and
effective data collection
Assessment of
management information
systems
Customer
Goals Measures
Timeliness
On time delivery as
defined by customer
Quality
Quality of product/service
as defined by customer
Service/ Partnership
Responsiveness as
defined by customer
Learning & Growth
Goals Measures
Meet present
mission goals
Self-assessment for
continuous improvement
Meet future mission goals
Self-assessment for
strategic/ tactical
planning
Employee Empowerment
Goals Measures
Quality of workforce Self Assessment
Quality of work
environment
Quality of environment as
defined by workers
Executive leadership
Quality/integrity of
Leadership as defined by
workers
10

11. BSC Execution Framework
STRATEGY MAP BALANCE SCORECARD ACTIONS PLAN
Process: Manufacturing Excellence
Objectives Measurement Target Initiative Budget
Theme: ROCE > xx%, Volume = xx,xxx units
Long term Shareholder Value ROCE > xx%
Operating Cost & Efficiency Cost / Unit Efficiency Monthly Monitoring
Capacity Utilization % Utilization Weekly / Monthly Monitoring
Improve Productivity Grow Revenue Capability Utilization
Trial Production
Spare Parts Production
Monthly Monitoring
Brand / Image Warranty Cost Weekly / Monthly Monitoring
Offer product & services that are consistent, timely and
low cost
Low Cost Manufacturing Man-hour per Unit Weekly Monitoring
World-Class Quality Standards Defect per Unit Daily Monitoring
World-Class Delivery Timing Sales Delivery Daily Monitoring
Low cost Word class Knowledge & Skilled Partner Direct Pass Rate Daily Monitoring
High Customer Satisfaction Market Feedback Weekly Monitoring
Customer satisfaction Enhance brand
Reinforce Brand Image Sales Volume Monthly Monitoring Prod. & Sales Mtg.
Ensure operational excellence as well as being socially
responsible
Productivity Cycle Time Hourly Monitoring
Delivery
Meet Daily Plan
VVIP
Daily Monitoring
Daily Monitoring
Continuous Improvement
KAIZEN
ICC
Monthly Follow-up
Specific Programmed
Operational Excellence Process Innovation NPI Timely Introduction Weekly Follow-up
Safety & Health
Industrial Accident
Commuting Accident
Cross Audits
Defensive Driving
Alliances with SBUs Socially Responsible
Environment
Toxic Waste Disposal
ISO 9002
Facility Readiness
Certification
Strategic jobs & systems Develop the Necessary Skills R&D Development Training & Skill Build-up
Skills Info , system Information Systems Availability ALC, Procurement, Financial Set-up, Test & Validation
FINANCIAL
PERSPECTIVE
CUSTOMER
PERSPECTIVE
INTERNAL
PERSPECTIVE
LEARNING&
GROWTH
PERSPECTIVE
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12. Performance Dashboard
Internal Perspective
Financial Perspective
0
20
40
60
80
100
120
140
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
InPercentage(%)
Actuals Target Trends
50
100
0
August
Comments
After a poor start the financials are picking
up with a general trend upwards. Need to
recognise the workforce are over utilised.
0
20
40
60
80
100
120
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
InPercentage(%)
Actuals Target Trends
50
100
0
August
Comments
Generally below target we are not
recruiting fast enough and existing staff
have too many roles.
Customer Perspective
Learning & Growth Perspective
0
20
40
60
80
100
120
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
InPercentage(%)
Actuals Target Trends
50
100
0
August
Comments
After a good recovery in July we are
seeing another decline in August.
Focused attention must be placed on
training programmes.
0
20
40
60
80
100
120
140
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
InPercentage(%)
Actuals Target Trends
50
100
0
August
Comments
General trend is upwards however we are
seeing a sharp decline this month. May be
connected to over-utilisation.
For the month of Aug’17
12

13. Semi-StandardStructuredReportIconsSlide
13

14. Additional Slides
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15. Our Vision
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Our Mission
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Our Goal
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Our Mission
15

16. Name Here
Designation
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it to your needs and capture your
audience's attention.
Name Here
Designation
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Name Here
Designation
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audience's attention.
MeetOurAwesomeTeam
16

17. About Us
Target Audiences
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Preferred by Many
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Value Clients
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18. Timeline
2017
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2018
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2019
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2020
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2016
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19. Comparison
80%
Male user
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& capture your audience's attention.
60%
Female user
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20. Thanks For Watching!
Address
# street number , city , state
Email Address
emailadderess123@gmail.Com
Contact Number
0123456789
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