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New Supervisor Skills for Success by Kelley School of Business

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New Supervisor Skills for Success

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  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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New Supervisor Skills for Success by Kelley School of Business

  1. 1. New Supervisor: Skills for Success Kelley School of Business Discussion #85 Carla Letsch
  2. 2. What does the company expect from supervisors?  Stay aware of the big picture  Create a productive environment for your employees  Make decisions on your own  Implement new programs and methods  Inform your people about company policies and procedures  Teach effectively
  3. 3. The Role of the Supervisor  Setting goals  Demonstrating effective behaviors  Decision-making  Managing Change  Time Management  Communication Skills  Effective Meeting Skills  Motivation  Delegation  Training
  4. 4. Set personal and professional goals  Write down your goals  Discuss with your supervisor and your team  Review often
  5. 5. Take action to get ideas and plans accepted  Get employee support  Convince your supervisor and senior management
  6. 6. Effective behaviors  Patience  Tolerance  Sensitivity  Empathy  Decisiveness  Sense of humor
  7. 7. Decision Making  Be truly open-minded  Avoid taking sides  Recognize your own bias  Don’t let titles or prestige influence your decisions  Avoid absolute wordings in your decisions
  8. 8. Questions to ask before making a decision  Do I have enough information to make a decision?  What would be the worst possible result if I make that decision?  Do I need to make a decision at this time?  Am I the best person to make the decision?
  9. 9. Don’t be afraid to take a risk  Make that tough decision  Believe in it and promote it  Sell it
  10. 10. Before selling your decision  What information should be provided?  What medium will be the most effective?  Is my presentation phrased in language that will gain support for the decision?  What negative responses might I receive?  When and how will I present?  What questions are likely to come up?
  11. 11. Sell your decisions to the following:  Immediate supervisor  Other supervisors that need to be informed  Employee affected by the decision  Employees indirectly affected
  12. 12. To manage change:  Determine the method for introducing and selling the change to your team  Break the change down into smaller steps  Create a contingency plan  Monitor the implementation of the change, including results and behaviors  Accept and plan for the results of change
  13. 13. Sell the change 1. Present the change to employees in clear and specific language 2. Put your ideas in a positive, constructive light 3. Stress your willingness to help employees adapt 4. Ask employees how they plan to deal with it 5. If change has unintended results, be open to review
  14. 14. Managing Your Time  What are some timewasters?
  15. 15. How to manage your time  Prioritize your work  Assess how you are currently spending your time  To do lists  Plan your tasks daily  Evaluate time management several times during the day
  16. 16. Communication Skills  Present one idea at a time  Keep it simple  Make it brief  Personalize it to the other person  Use the right tone of voice and body language  Get acceptance of each idea  Respond to the emotions of the person  Appreciate your listener’s concerns  Encourage listeners to express themselves
  17. 17. Steps to improve listening skills  Ask questions  Concentrate – stay focused  Identify the main idea  Listen for the rationale  Listen for key words  Organize in your mind  Take notes
  18. 18. Role of the Facilitator  Stay calm – don’t take sides  Keep on the agenda  Start and end the meeting on time  Encourage participation
  19. 19. Praise with a reason  Mean what you say  Balance your praise  Immediately after the event  Public or private
  20. 20. Criticism  Do it as quickly as you can after discovering the problem  Limit comments to the person’s actions in this situation  Let them do some of the talking  Be considerate  Don’t mix criticism with praise  Don’t play psychiatrist  Make it private
  21. 21. Effective Delegation Skills  Improves productivity  Can concentrate on supervisory responsibilities  Develops skills in others  More job satisfaction for employees  Helps evaluate people
  22. 22. How to delegate better?  Clearly define what you want your employees to do  Encourage people to learn and make their own decisions  Don’t take an assignment back after you’ve delegated it
  23. 23. How to deal with the needs of your employees:  Be courteous, friendly and interested  Offer assistance when needed  Listen patiently  Observe their work and give them feedback  Make goals reasonable
  24. 24. What do employees want from their jobs? 1. Appreciation 2. Recognition 3. Involvement with the company 4. Comfortable work environment 5. Money
  25. 25. What else?  Security and stability  Social needs  Independence
  26. 26. Evaluation Questions Use: a. Strongly agree b. Agree c. Disagree d. Strongly disagree e. Don’t know 1. I found the presentation of material easy to understand. 2. This discussion session increased my knowledge on the subject presented. 3. I will be able to use some of the information from this discussion session in the future. 4. The presenter was well prepared for this discussion session. 5. This presentation should be repeated in future semesters.

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