This presentation takes you through the theory and setting up a Balanced Scorecard for your organisation. This presentation also discusses the linkages between the Balanced Scorecard and the value chain (Optimise-GB, creating operational efficiencies)

1. The Balanced Scorecard and the Value Chain “ All men can see these tactics whereby I conquer, but what none can see is the strategy out of which victory is evolved.” – Sun Tzu Optimise- GB

2. The Balanced scorecard is a set of measures that gives managers a comprehensive view of the business. The balanced scorecard has advantages of pure financial measures such as ROI, EPS, PE etc as they are often misleading as they do not give a full picture of a given situation nor do they link one measure to another Optimise -GB

5. Implementation of the Balanced Scorecard Executive Team Managers Staff Communicate from the top down Engage staff at all levels to gain acceptance and ownership Link targets together to Communicate benefits, create incentives for its use Set meaningful, customer focused targets Optimise- GB

6. The four perspectives of the Balanced Scorecard What are your goals, measurements for each of the four quadrants… Optimise- GB

7. The four perspectives of the Balanced Scorecard (Examples) Optimise- GB

8. The four perspectives of the Balanced Scorecard (Examples) Optimise- GB

10. The four perspectives of the Balanced Scorecard Optimise- GB Tool kits to understand the Customer Perspective Brain storming Process maps Focus Groups KANO Analysis Market research

12. The four perspectives of the Balanced Scorecard Optimise- GB Financial perspective

14. The four perspectives of the Balanced Scorecard How effective is your value chain? How good are your supporting activities? Optimise- GB Internal business perspective

17. The four perspectives of the Balanced Scorecard Empowerment, involvement, accountability, training, encouragement, rewarding Human resource management Optimise- GB Internal business perspective

20. The four perspectives of the Balanced Scorecard Optimise- GB Management reviews Employee research Employee survey Tool kits to identify measurements for Innovation and learning Employee focus Groups Supplier / Customer engagement Utilise universities in solutions

21. Linking the four perspectives of the Balanced Scorecard (Example) Financial Customer Internal Business Processes Learning and growth Optimise- GB Employee Morale Employee suggestions Quality of work Customer satisfaction Accounts receivable Costs