Verbal and non-verbal communication are both important forms of communication. Verbal communication involves speaking, writing, listening and reading while using simple language. It allows for interaction but messages can be forgotten and words cannot be taken back. Non-verbal communication includes body language, gestures, eye contact and more. It provides unconscious messages and flows through all communication. Both forms of communication are important, as non-verbal communication matters more than words and allows people to have quality communication skills.

1. Verbaland non-verbal communication

2. VERBAL COMMUNICATIONIt means communicating with words, written or spoken. Verbal communication consists of speaking, listening, writing and reading

3. CHARACTERSTICS OF EFFECTIVE VERBAL COMMUNICATIONConsider the objective

4. Be sincere

5. Use simple language, familiar words

6. Be brief and precise

7. assume nothing

8. Use polite words and tone

9. Say something interesting and pleasingMERITSMore personal and informal

10. Makes immediate impact

11. Provides opportunity for interaction and feedback

12. Help us correct ourselves (our messages according to the feedback and non-verbal cues from the listener)

13. It is fastest and less expensiveDEMERITSIt can be quickly forgotten.

14. A word once uttered cannot be taken back

15. There is no legal evidence of oral communication

16. Impact may be short lived

17. Very difficult to be conscious of our body languageBARRIERS TO EFFECTIVE VERBAL COMMUNICATIONSTATUS- formal and informal status levels affects effectiveness of face to face communication

18. COMPLEXES- lack of confidence or sense of superiority.

19. ABSTRACTING- it is partial and selective listening, leading to loss of information

20. LANGUAGE BARRIER- listener should be familiar with the language used by the speaker.Nonverbal CommunicationNonverbal communication includes all unwritten and unspoken messages, both intentional and unintentional.

21. Types of non verbal communicationKinesics communicationMeta communication-Body language. -through words, depicting alternate meaning.-includes behavior. -shows latent meaning.

22. Forms of non verbal communicationFacial expressionBody movementvoiceGesturesTouch Eye contact

23. FEATURES :Non verbal communication flows through all acts of speaking or writing.

24. They are the wordless messages .

25. Is a creative activity , which comes through stimuli produced by the mind.Importance of non-verbal communicationA person to have quality communication skills must possess the knowledge of non-verbal communication.As compared to words and vocal variety non-verbal communication matters a lot.

26. THANK YOUSubmitted By:-Amit Kumar DMS PONDICHERRY UNIVERSITY