Verbal & Non-Verbal Communication

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Verbal & Non-Verbal communication

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Verbal & Non-Verbal Communication

  1. 1. Verbal<br />and<br /> non-verbal communication<br />
  2. 2. VERBAL COMMUNICATION<br />It means communicating with words, written or spoken. Verbal communication consists of speaking, listening, writing and reading<br />
  3. 3. CHARACTERSTICS OF EFFECTIVE VERBAL COMMUNICATION<br /><ul><li>Consider the objective
  4. 4. Be sincere
  5. 5. Use simple language, familiar words
  6. 6. Be brief and precise
  7. 7. assume nothing
  8. 8. Use polite words and tone
  9. 9. Say something interesting and pleasing</li></li></ul><li>MERITS<br /><ul><li>More personal and informal
  10. 10. Makes immediate impact
  11. 11. Provides opportunity for interaction and feedback
  12. 12. Help us correct ourselves (our messages according to the feedback and non-verbal cues from the listener)
  13. 13. It is fastest and less expensive</li></li></ul><li>DEMERITS<br /><ul><li>It can be quickly forgotten.
  14. 14. A word once uttered cannot be taken back
  15. 15. There is no legal evidence of oral communication
  16. 16. Impact may be short lived
  17. 17. Very difficult to be conscious of our body language</li></li></ul><li>BARRIERS TO EFFECTIVE VERBAL COMMUNICATION<br /><ul><li>STATUS- formal and informal status levels affects effectiveness of face to face communication
  18. 18. COMPLEXES- lack of confidence or sense of superiority.
  19. 19. ABSTRACTING- it is partial and selective listening, leading to loss of information
  20. 20. LANGUAGE BARRIER- listener should be familiar with the language used by the speaker.</li></li></ul><li>Nonverbal Communication<br />Nonverbal communication includes all unwritten and unspoken messages, both intentional and unintentional. <br />
  21. 21. Types of non verbal communication<br />Kinesics communicationMeta communication<br />-Body language. -through words, depicting alternate meaning.<br />-includes behavior. -shows latent meaning.<br />
  22. 22. Forms of non verbal communication<br />Facial expression<br />Body movement<br />voice<br />Gestures<br />Touch <br />Eye contact<br />
  23. 23. FEATURES :<br /><ul><li>Non verbal communication flows through all acts of speaking or writing.
  24. 24. They are the wordless messages .
  25. 25. Is a creative activity , which comes through stimuli produced by the mind.</li></li></ul><li>Importance of non-verbal communication<br />A person to have quality communication skills must possess the knowledge of non-verbal communication.<br />As compared to words and vocal variety non-verbal communication matters a lot.<br />
  26. 26. THANK YOU<br />Submitted By:-<br />Amit Kumar<br /> DMS<br /> PONDICHERRY UNIVERSITY<br />

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