Introductie MS Lync tijdens de themasessie 'Nieuwe manieren van klantcontact met MS Lync en TOPdesk' maart 2014

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Een presentatie over de mogelijkheden van MS Lync door Jeroen Jansen van Microsoft tijdens de themasessie 'Nieuwe manieren van klantcontact met MS Lync en TOPdesk' van maandag 17 maart 2014

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Introductie MS Lync tijdens de themasessie 'Nieuwe manieren van klantcontact met MS Lync en TOPdesk' maart 2014

  1. 1. Vroeger en Nu! 2
  2. 2. Op wat voor manieren informeren en communiceren we “vroeger”
  3. 3. Op wat voor manieren informeren en communiceren we nu
  4. 4. Technologische ontwikkelingen: devices CONTENT CREATION CONTENT CONSUMPTION
  5. 5. Bron: Rijks Universiteit Groningen Verschillende mensen = verschillende functies, rollen, taken, wensen en achtergronden Verschillende mensen = verschillende functies, rollen, taken, wensen en achtergronden
  6. 6. 7
  7. 7. Reduce Complexity People @ Center Identity And Presence At The Core Email & Calendar Team Workspaces Instant Messaging Telephony Conferencing Application Integration Across Networks Across Devices
  8. 8. Unified communications platform Enterprise-ready
  9. 9. Unified communications platform Enterprise-ready
  10. 10. Video gallery HD video or high resolution photos of attendees H.264 SVC support Personalized collaboration experiences Intuitive controls Consistent and familiar clients Immersive experience optimized for touch Mobile client experiences designed for the device Lync Web App for browser access to meetings Single identity across business and social applications Shared contact card Communicate directly from within Office OneNote Share SharePoint integration Communicate with anyone on Skype Share rich presence information Secure and archived Instant Messaging Peer to peer voice
  11. 11. Lync is familiar and engaging, across a variety of devices and platforms
  12. 12. Lync is familiar and engaging, across a variety of devices and platforms
  13. 13. Lync is familiar and engaging, across a variety of devices and platforms
  14. 14. Communicate with hundreds of millions of people with presence, IM and voice
  15. 15. 254mconnected users ~50%of all Skype-to-Skype minutes include video 25%of international calling minutes (combining PSTN and Skype-to-Skype) are Skype-to- Skype minutes 300bnminutes of video and voice minutes 40mconcurrent users TO BE THE GLOBAL COMMUNICATIONS PROVIDER THAT BILLIONS OF PEOPLE DEPEND ON EVERY DAY FOR SHARING EXPERIENCES.
  16. 16. Lync Web App Mobile Every Web Page a Lync Endpoint New Web API powers LWA, Mobile & opens new opportunities to developers
  17. 17. Enable and improve mobile productivity Communicate in real time with colleagues, customers and partners from virtually anywhere Enable new ways of collaboration with voice & video using a single unified client Share ideas and keep teams in sync Reduce costs related to video conferencing, telephony and travel Reduce costs through simplification and consolidation Manage with common and familiar tools Reduce total cost of ownership with integration and shared infrastructure Accelerate adoption of online services Reduce IT operations costs Enables a path to unified communications – following a customer’s blueprint
  18. 18. Lync-to-PSTN callingLync-to-Lync calling Enterprise calling features On-site networking
  19. 19. Easy-to-use features
  20. 20. Network health monitor Fast in-call device switching
  21. 21. Completely integrated PSTN) dialing !
  22. 22. Customer Site Switch: 157.56.64.2 Port: 6/29 3910 163rd Ave NE #3222 Redmond, WA 98052 SIP Trunk NENA i2 E911 service provider Circuit ELIN Gateway to PSTN Carrier
  23. 23. Advanced call handling
  24. 24. Supported Languages for Call Treatment Catalan French - France Chinese - China German Chinese - Hong Kong Italian Chinese - Taiwan Japanese Danish Korean Dutch Norwegian English - Australia Polish English - Canada Portuguese - Brazilian English - Great Britain Portuguese - Portugal English - US Russian English - India Spanish - Mexico Finnish Spanish - Spain French - Canada Swedish
  25. 25. Resilient

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