OCS Introduction for Learning Gateway Conference 2009


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A presentation covering the basics of OCS 2007

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OCS Introduction for Learning Gateway Conference 2009

  1. 1. Unified Communication for the Learning Gateway<br />Nathan Winters<br />
  2. 2. About the Speaker….<br />Nathan Winters, Exchange MVP,<br />Lead Consultant - Dimension Data<br />http://www.mmmug.co.uk/blogs/nweb<br />Email: nathan@clarinathan.co.uk<br />Twitter: @nathanwinters<br />Founder of MMMUG (UK Exchange UG), Articles published on MSExchange.org, Windows IT Pro magazine, Contributor to Sybex Exchange 2007 book with Jim McBee.<br />
  3. 3. Unified Communications<br />What is Unified Communications<br />
  4. 4. Web- A/V<br />Conferencing<br />PC<br />PDA<br />InstantMessaging<br />Telephony<br />Any device<br />Any application<br />Exchange<br /> Presence<br />Identity<br />Any location<br />SharePoint<br />At your desk<br />Mobile<br />At home<br />Mobile<br />Telephone<br />What is Unified Communications ? <br />
  5. 5. What is Unified Communications?<br />
  6. 6. Unified Communications<br />How Unified Communications work<br />
  7. 7. What is Unified Communications?<br />
  8. 8. Unified Communications<br />Unified Communications Technology<br />
  9. 9. Presence and IM<br />Conferencing<br />Voice (Unified Messaging, Enhanced VoIP) <br />E-mail and Calendar<br />Identity<br />Microsoft UC Stack<br />
  10. 10. OCS 2007 R2 Architecture<br />UC endpoints<br />Public IM Clouds<br />ArchivingServer<br />DMZ<br />WindowsLive<br />AOL<br />OCS 2007 R2 Pool<br />Data<br />Audio/Video<br />Yahoo<br />Workloads:<br /><ul><li>IM/Presence
  11. 11. Conferencing
  12. 12. Voice
  13. 13. UCAS Applications
  14. 14. Apps sharing
  15. 15. Web Components</li></ul>SIP<br />Active Directory<br />Remote<br />Users<br />Backend<br />SQL server<br />Front-End <br />Server(s)<br />Edge<br />Servers<br />CommunicatorWeb Access<br />Advanced<br />Media GW<br />Group Chat<br />Exchange<br />2007 Server UM<br />Federated<br />Businesses<br />(Mediation<br />Server)<br />Voicemail<br />Monitoring Server<br />PSTN<br />
  16. 16. Clients and Devices for OCS 2007<br />Office Communicator 2007 <br />Office Live Meeting 2007 client<br />Conferencing Add-in for Microsoft Office Outlook<br />RoundTable<br />Office Communicator Web Access<br />Office Communicator Mobile<br />Office Communicator phone experience<br />PC peripheral devices<br />
  17. 17. Video (inc High Definition)<br />LiveMeeting Web Conferencing<br />Augmented by Voice & Video<br />Support for VGA and HD for peer-to-peer video on capable PCs<br />Interop with select Polycom and Tandberg videoconferencing endpoints<br />Resolution setting can be configured by either IT or users<br />
  18. 18. Integrated Communication Tools <br />High quality of experience<br />Call from your applications<br />High voice/video quality<br />Rich call management<br />Intuitive user interface<br />Intelligent call routing<br />Integrated with IM and video<br />
  19. 19. Presence Everywhere<br />Presence sprinkled everywhere in Outlook<br />SharePoint integration<br />Contextual entry points<br />
  20. 20. Voice Capabilities<br />Party-to-partyvoice callsacross firewallsand to/fromPSTN/PBX<br />Rich presenceaware inboundrouting,integration withExchange UM<br />Smart outboundrouting and PBXdial-plan integration<br />Voice features atyour fingertips inthe best client,Microsoft Office Communicator 2007<br />Continuity ofexperience acrossmultiple devices<br />Centralized Administration,per-call signaling and media statistics<br />People-centric, presence enabled, multi-modal communications experience<br />
  21. 21. Communicator Attendant Call management application for team assistants <br />Team assistants and front-desk receptionists using presence to manage conversations and provide fast, efficient service to callers<br />
  22. 22. DelegationCall management by assistants on behalf of executives<br />Assistants can place and receive calls , initiate and join conferences and quickly transfer calls on behalf of the executive<br />
  23. 23. Cross Platform Desktop SharingCommunicator based sharing of desktop programs<br />Collaborating users can share their desktop programs across different platforms<br />* Communicator Web Access<br />
  24. 24. Communicator MobileMobile clients for IM/Presence<br />Employees can use their mobile phone as an extension of their business phone and communicate using presence and IM<br />* Communicator Mobile for Java available with OCS 2007 R2<br />* Communicator Mobile for Symbian (Nokia S60) projected for 6 months after OCS 2007 R2<br />
  25. 25. Group ChatPersistent topic based conversations<br />Teams can collaborate with each other by participating in topic based discussions that persist over time<br />
  26. 26. Communicator Web AccessHTML-based IM, presence, & desktop sharing<br />Use a web-based version of Office Communicator to find people, see their presence, IM with them, desktop share, or start an audio conference<br />
  27. 27. Dial-In ConferencingOn premise audio conferencing bridge<br />Save conferencing costs by setting up an on-premise audio-conferencing bridge for both internal and external users<br />
  28. 28. Response GroupUser configurable call treatment, queuing & routing<br />Teams can set up a call workflow to answer incoming calls , route to a queue and deliver to an available team member to respond to the inquiry <br />
  29. 29. Single Number ReachSingle number for reaching and identifying end users<br />IT administrators can consolidate telephony and cellular call records for compliance and billing purposes<br />
  30. 30. SIP TrunkingDirect connectivity to the PSTN using SIP<br />Organizations can reduce costs and simplify management by directly connecting to the PSTN over SIP without on-premise gateways <br />Office Communicator<br />ITSP: Access to PSTN and<br />Mobile Phone Networks<br />Mediation<br />Server<br />OCS 2007 R2<br />IM, Presence, AudioVideo, Conferencing<br />SIP<br />
  31. 31. Monitoring Server Enhancements Call records and voice/video quality attributes<br />IT administrators can maintain logs of calls for compliance reasons and monitor quality attributes (ex: MOS scores of voice & video)<br />
  32. 32. Updated APIs for Office Communications Server 2007 R2Cut down the human latency in business process communications<br />UC Managed API enables developers to build robust and scalable server side communications capabilities into business processes<br />Key Features<br />High volume outbound notifications and alerts<br />Outbound Automated Agentsvia chat or the phone<br />Role Agents<br />
  33. 33. Contextual Collaboration Extensibility Communicate with context from within any desktop application<br />Key Features<br />Build “Rich Presence” into any application<br />Power up “Click to Communicate” <br />Display communications context in LOB applications<br />Developers can easily embed Rich Presence in any application using Microsoft’s Presence Controls, and Presence code samples<br />
  34. 34. Place Demo Title Here<br />A brief look at OCS 2007 R2 in the flesh!<br />
  35. 35. Unified Communications<br />S + S = The Future???<br />
  36. 36. SOFTWARE<br /><ul><li> Best of both worlds
  37. 37. User managed
  38. 38. Deployment choices</li></ul>SERVICES<br /><ul><li> Extending tools and platform to cloud
  39. 39. Experience across multiple devices
  40. 40. Existing software skills applied to the cloud</li></li></ul><li>Microsoft Online Services<br />Enterprise class software delivered via subscription services hosted by Microsoft and sold with partners<br />Microsoft Online Services --- Business Productivity Online Suite<br />
  41. 41. Outlook Live – Exchange Labs<br />Currently aimed at educational institutions - http://www.microsoft.com/liveatedu/free-hosted-student-email.aspx<br />Nearly 7 million mailboxes<br />Ability to have on premise and off premise mailboxes co-exist (Faculty and Students)<br />Pull mail from existing online accounts<br />
  42. 42. It is Exchange 14!<br />Yes that is right......<br />Outlook Live running more than 7 million mailboxes in production since 2007 is<br />Exchange 2010<br />
  43. 43. Exchange 2010<br />
  44. 44. Server Roles<br />Exchange 2010<br />Exchange 2010 <br />Edge Server<br />Intranet<br />DMZ<br />Windows Server<br />Exchange 2010<br />Windows Server<br />Client<br />Access<br />HubTransport<br />Exchange 2010<br />Edge Transport<br />Unified<br />Messaging<br />Mailbox<br />
  45. 45. Exchange UM Solution Exchange UM Vision<br />Extend the Exchange vision by bringing new and valuable content into the inbox (voicemail/fax)<br />Simplify life and reduce costs for the administrator by consolidating infrastructure and training<br />Increase the client reach of Exchange to the telephone to truly allow “anywhere access” to your inbox<br />
  46. 46. Manage Inbox Overload<br />Organize and Navigate with Ease Using Enhanced Conversation View and Filtering<br />Conversation View<br />Filtering<br />Ignore<br />
  47. 47. Collaborate Effectively<br />A Familiar and Rich Outlook Experience Across Clients, Devices and Platforms<br />Desktop<br />Web<br />Mobile<br />39<br />
  48. 48. Enhance Voice Mail<br />Quickly Triage and Take Action on Messages with Voice Mail Preview<br />Audio Playback<br />Text Preview of Voice Mail<br />Contextual Contact Actions<br />40<br />
  49. 49. Enhance Voice Mail<br />Create Customized Voice Mail Menus with Personal Auto Attendant<br />Managing Auto Attendants<br />Defining a Personalized Voice Mail Menu<br />41<br />
  50. 50. Simplify Administration<br />Empower Specialist Users to Perform Specific Tasks with Role-based Administration<br />Monitoring<br />Help Desk Staff<br />Users<br />Conduct Mailbox Searches for eDiscovery<br />Track Messages & Create Distribution groups<br />Manage Mailbox Quotas <br />42<br />
  51. 51. Manage Inbox Overload<br />Help Reduce Unnecessary and Undeliverable E-Mail Through New Sender MailTips<br />Remove Extra Steps and E-Mail<br />Limit Accidental E-Mail<br />Reduce Non-Delivery Reports<br />43<br />
  52. 52. Collaborate Effectively<br />Ease Collaboration by Federating Calendar Details with External Business Partners<br />44<br />
  53. 53. Deliver Deployment Flexibility<br />Greater Range of Storage Options Through Performance Enhancements<br />Direct Attached w/ SATA Disks<br />Storage Area Network (SAN)<br />Direct Attached w/ SAS Disks<br />JBOD SATA(RAID-less)<br />70% reduction in IOPS<br />Smoother IO patterns<br />Resilience against corruption<br />45<br />
  54. 54. Enable Continuous Availability<br />Simplified Mailbox High Availability and Disaster Recovery with New Unified Platform<br />Building B<br />Building A<br />Mailbox Server<br />Mailbox Server<br />Mailbox Server<br />Replicate databases to remote datacenter<br />DB1<br />DB1<br />DB1<br />Recover quickly from disk and database failures<br />DB2<br />DB2<br />DB2<br />DB3<br />DB3<br />DB3<br />DB4<br />DB4<br />DB4<br />DB5<br />DB5<br />DB5<br />Evolution of Continuous Replication technology<br />Easier than traditional clustering to deploy and manage<br />Allows each database to have 16 replicated copies<br />Provides full redundancy of Exchange roles on as few as two servers<br />Capabilities of CCR and SCR combined into one platform<br />46<br />
  55. 55. Unified Communications<br />Q&A<br />
  56. 56. Thank you for attending!<br />Email: nathan@clarinathan.co.uk<br />