La gestione dei processi di cambiamento nelle aziende manifatturiere tra Supply Chain Orchestration, Performance Support e Analytics

1. The O.S.A.™ Architecture
Managing Change Management Processes through
Supply Chain Orchestration, Support & Analytics

2. Manufacturing changes in the last 20 years…
In the last decades, the manufacturing world has changed dramatically, in terms of complexity of the supply chain.
The company is a machine
builder with 40 years of
experience.
Yesterday
Today Company Customers Suppliers
 Local suppliers are well known and available.
 Low delivery costs.
 Easiness of promising an accurate delivery date.
 Customers are closed to the company (low costs,
intimacy, no language gaps).
 No implementation of third-party equipments.
 Customers are able to assemble the new line without
closed assistance, due to their large experience in the
field.
 Global Suppliers.
 High delivery costs, due to new plant
located in foreign countries.
 Difficulty of promising an accurate delivery
date.
 Customers are widespread in the world
(high costs, no intimacy, language gaps).
 Implementation of third-party equipments
is strongly required by the customer.
 Customers need closed assistance by the
company to assemble the new line.

3. Manufacturing changes in the last 20 years…
In the last decades, the manufacturing world has changed dramatically, in terms of variety of products on the markets.
The company is a beer producer, with a strong presence on the market.
Yesterday Today
Lager
Red
Ale
With only few products, the company is able to
maintain a strong presence on the market.
Lager
Red
Ale
Gluten-free
Alcohol-free
Crude beer
Extra dark
Radler
Selected hops
Now the company has to produce several products, dedicated to
specific customers for maintaining the same market position,
increasing the complexity of demand forecasts, inventory
management, production scheduling and monitoring.

4. Supply Chain complexity: the Change Challenge
To solve the issues of the Manufacturing of the Future, companies need to change, and need a change management strategy.
REACT “I have a problem…”
AS - IS
“What are my current processes?”
“How do I manage them nowadays?”
TO - BE
How can I manage my complex processes?
How can I improve my supply chain processes and performances?
What subjects should be involved?
CHANGE
STRATEGY
Continuous
improvement
NEW TOOL
USAGE START
IDENTIFICATION
OF A NEW IT
TOOL
WORKFORCE
TRAINING
NEW TOOL
INTEGRATION
“What are the advices of my
Consulting specialists?”
“What is the best solution (costs,
features, maintenance services)?”
“How can I provide an effective training to my
workforce?”
“How can I monitor the learning performances?”
“How much does it costs?”
“How can I measure the
effectiveness of change?”
“Where is my training strategy
lacking?”
C - Level
Workforce

5. ORCHESTRATE new «to be»
processes, tasks and activities, modelling and
executing them through standard workflows
expressed in BPMN notation and application
interfaces.
The OSA architecture is a new generation
web-, service- and standard-based
ecosystem which will provide sedApta
users new capabilities in terms of
production capacity and Supply Chain
Management and Change Management,
increasing their level of:
1. AGILITY in responding to new needs
and production requirements at the
speed of the domestic and
international markets.
2. INTEROPERABILITY of new modules
and components of the sedApta
Suite™, no longer based on
proprietary and vertical integrations,
but incorporated into an integrated
horizontal ecosystem.
3. ADAPTABILITY to new business and
manufacturing models, able to
respond to the high levels of end-user
customization.
ANALYZE the overall performance of
users in order to assess the execution, report
ROI and drive continuous manufacturing and
supply process improvement and appraisal
across their businesses and enterprises.
SUPPORT novice users which are
having to perform new processes, tasks and
activities during the adoption of new
software systems and applications within
their organizations.
The Next-Gen sedApta OSA™ Ecosystem Crossing the (digital) chasm in manufacturing IT

6. Process Orchestration
“What are my current processes?
“How do I manage them nowadays, and how in the future?”
“How can I improve my supply chain processes and performances?
What subjects should be involved?
Orchestrator™ is the sedApta suite frame component which supports:
 Modelling of “as-is” and “to be” Processes, using the BPMN 2.0 standard and
dedicated Process Catalogues and Task Catalogues for smart manufacturing.
 Management of runtime business process execution exploiting the
integration with sedApta Suite™ components along with the interoperation
with third-party products.
 Assignment of tasks to the right subjects, thanks to User Task Boards.
 Process and Task Monitoring – a web based application for process
monitoring and operations.
 Process Analytics on relevant KPIs, thanks to the native integration with
Analytics™.
 Integration with Performance Support on each task, due to the native
integration with Skillaware™.
Process Catalogues
Task Catalogues

7. Orchestrator™ is the tool for the design and manage IT
processes of the company, using Process Catalogues and Task
Catalogues:
 Once designed, each time a process starts, a copy of the
workflow is created, allowing the same process to run
multiple times at the same time.
 Each subsequent task is assigned only to the right
company actor, through a dedicated Task Board - Widget.
 If the employee is not able to perform her/his tasks,
she/he can use the support system provided by
Skillaware™.
 Activating a task, Orchestrator™ interacts with
Analytics™, indicating the set of pre-defined default KPIs
related to that task.
How does Orchestrator work?

8. Transforming industrial processes cannot leave anyone behind.
It is well known1 that when teaching repetitive and standard operational procedures with traditional methods, the average user forgets:
 42 % of information 20 minutes after the training.
 67 % of information 24 hours after the training.
 79 % of information 1 month after the training.
1: Source: http://www.trainingindustry.com/wiki/entries/forgetting-curve.aspx
Performance Support - Skillaware™
“How can I provide an effective training to my workforce?”
“How can I monitor the learning performances?”
Skillaware™ is different from traditional eLearning systems because it allows users to
learn much more efficiently and to achieve this learning while working, learning new
systems, processes and IT procedures directly at the workplace, becoming Your Software
GPS.

9.  SkillEditor™ automatically capture the experience of software
expert user during software usage, and automatically generates
learning materials for novice users, such as technical documentation
(PDF™, Word™, DITA™ documents), videos with “Text-to-Speech”,
GPS-like software navigation guides and rule-based decision
support.
 Company workflows on processes and procedures are imported by
Orchestrator™ or by a digital process expert in the SkillBoard™
environment, making them available for consultation by workforce.
 SkillAgent™ helps the workforce “just in time, just enough”, in real
time during the usage of the software, suggesting step-by-step the
procedure to the user and making the learning material available.
Workforce can also access to learning materials offline, using
SkillPortal™.
 Data related to workforce performances are collected, aggregated
and shown in customizable dashboards in the SkillAnalyzer™
environment, supported by Analytics™.
How does Skillaware™ work?
Skillaware™ blends standards and functionality coming from
Business Process Management, Performance Support & Learning Analytics

10. Analytics™, developed by Aryosa™, is capable to collect and
report measurements of Key Performance Indicators (KPIs)
related to all the processes of the company:
 Each task of Orchestrator™ implies monitoring of
specific KPIs.
 Analytics™ is auto-adaptive: if a process changes in
Orchestrator™ due to the Continuous Improvement
strategy, the tool is automatically capable to redesign
its collection of KPIs, allowing the monitoring of
effectiveness of changes and the related ROIs.
 Analytics™ can also manage, with the right privacy
level, the workforce performance data captured by
Skillaware™, allowing to identify in which part of the
process workforce needs more or specific training.
Analytics™ - Measuring the process performance
“How can I measure the effectiveness of change?”
“How can I monitor the learning performances?”
“Where is my training strategy lacking?”

11. Analytics™ provides support to the Change Management, allowing
the definition of relevant KPIs, configuration of reporting dashboards
and management of access privileges and options for displaying
information.
 During the execution of a process instance by Orchestrator™ and
Skillaware™, Analytics™ allows the Manager to assess the KPIs
trends and compare them with the benchmarks.
 At instance completion, Analytics™ allows the Manager to create
customizable dashboards, applying filters, extracting and
aggregating data.
 Moreover, the Manager can insert formulas to calculate new KPIs
based on aggregated data.
 Analytics™ allows to save those analyses in order to create
customizable evaluation reports of the process, in order to
identify the critical points and actively sustain the Change
Management and the Continuous Improvement inside the
company.
How does Analytics™ work?

12. Be Ready for O.S.A.!
With OSA you are ready to:
 Redesign your processes and your supply chain and production activities to reach new levels of maturity
and efficiency.
 Optimize the results of sales and sourcing to reach new levels of performance and efficiency.
 Increase the knowledge of your human resources on new processes, activities and IT solutions adopted
during your transformation journey.
 Achieve a new S&OP process culture and a new IT ecosystem in order to support your company’s path
toward Continuous Improvement and optimization.

13. www.sedapta.com
@sed_AptasedApta Group sedApta Group
Per ricevere materiale informativo del workshop e per ulteriori approfondimenti restiamo a
disposizione allo stand C18 di Readytec spa che è Partner del progetto del Gruppo sedApta per la
digitalizzazione dei processi nelle imprese manifatturiere.
Thank You for your attention!
www.readytec.it