1. Kotagiri Sai Krishna
Mob: +62 89668464349 ; Email: sai.krish49@gmail.com
Areas of Expertise
 Sr.Software Engineer
 GAP and Project Estimations
 Project Coordination and
management
 Client Relationship
Management
 Training
 Corporate Presentation
 Team Management
Education
 Bachelors of Technology:
Certified Bachelors in
technology from JNTU
University with an Aggregate of
71%
Achievements
 Rewarded on continuously
meeting 100% SLA for past 1
year in production support.
 Client appreciations on
successful completion of E-
Policy project in planned time
frame.
Certifications:
 ITIL® Foundation Certificate in
IT Service Management from
EXIN (R.No.5395075.2041352).
 IT Service Management
Foundation based on ISO/IEC
20000 from EXIN
(R.No. 5395075.20413889).
SENIOR SOFTWARE ENGINEER WITH A CAREER SPANNING 3 YEARS
Professional Abridgement
 Around 2+ years of international professional experience as an onsite
coordinator and (CCM) Customer Communication management Product support
engineer.
 Strong understanding of Software Development Life Cycle (SDLC) and ability
to work as the primary liaison between Business Users and Developers. Good
Analytical and Problem Solving skills.
 Project and Team Management of two, Customer Relationship Management.
 Organized and efficient with consistent record of achievements, Delivery and
Time Management.
 Astute leadership skills with ability to motivate and manage team to meet
desired results within estimated timelines.
 Excellent at oral & written communication with ability to relate to people at
any level of business, cultures and management.
FUNCTIONAL SKILLS
Customer Communication management product requirement handling and
support:
 Perform complete analysis of client requests and lead business requirement
gathering sessions, document business requirements and obtain approval.
 Identify a business need, problem or opportunity, define the nature of a
solution that meets the need and justify the investment necessary to deliver
the solution.
Client Relationship Management:
 Focusing on maximum customer satisfaction by closely interacting with the
customers to understand their requirements and delivering high-value
services to upscale clients.
Operational Management Skills:
 As communication product support engineer, ensuring the generation process
of daily customer cycles data to be generated timely without any issues.
 Basis the generation, providing the reports to users through DB ,Excel, TXT
 Handling end to end Production support and ensuring the system availability
timely.
 Handling team of 2 and assisting in all aspects to ensure the project delivery
within the timelines.
 Handling stakeholders calls for timely updating the project status.

2. CAREER ACCOUNTABILITIES
Intense Technologies Limited
Senior Software Engineer – (April 2013 to Date)
Key Result Areas: Onsite Coordinator ~ Client Interactions &Requirement Gathering of product enhancements ~ GAP
Identification and Analysis ~ Requirement Documentations ~ System Integration Testing ~ Client Delivery and Walkthroughs
~ Team Management~ product support
Accountabilities:
∼ Handling Multiple Projects onsite at the same time ensuring timely delivery of all developments.
∼ Ensuring smooth requirement gathering, doing GAP Analysis, preparation of Structured Query Logs, Collating Client
feedbacks.
∼ Basis the information gathered preparation of the Business Requirement Document, Business Specification for the
Developers.
∼ Basis the GAP Analysis and Feedback Analysis from the client, submitting to team for work estimations based on which
getting the approvals from client on the efforts to develop the solution.
∼ Assisting the development team with query resolutions during development stage.
∼ System Integration Testing of the enhancements to ensure that all the client requirements are met and are functional in
the system.
∼ Have the new enhancements moved to the UAT levels for the client testing.
∼ Providing the User Acceptance Testing support to the Client, Resolution of any queries they might have.
∼ In case any resolution is required, ensuring that the same is provided with in stipulated timelines.
∼ Also, in case the client wants some further development to the done, analyzing, whether the same would be a new
development or not.
∼ In case it is a new development, sharing new estimation with the client.
∼ Once the UAT has been cleared, conducting walkthroughs with the client to make the client understand what new
developments we have done with regards to their requirements.
∼ Helping other vendors in understanding the impact of the changes that our new enhancement will have on their
systems.
∼ Also providing the details of the changes made to other vendors who have their systems integrated with our System.
∼ Handling stakeholder meetings for project review and preparation of MOMs for these meeting and sharing the same
with the concerned stake holders.
∼ Providing Product Training and Guidance to the new joiners in the company.
∼ Handholding the laterals who have joined the company, providing system training to them.
CURRENT EMPLOYMENT & PROJECTS HANDLED
With Intense Technologies Limited (http://in10stech.com/) (April 2013 till date)
 Customer Communication Management Product Support– PT Prudential Life Assurance. Indonesia(On-site-
Current project)
a. Playing a role of Team Lead at the site and being as point of contact between client and company.
b. Product Setups
c. Project Enhancements with Business Requirement Document. Basis the document prepared submitting to CRC
team to get efforts and sharing with client for taking approvals.
d. System Integration Testing of the enhancements to ensure that all the client requirements are met and are
functional in the system.
e. Client Walk Through.
f. Providing the User Acceptance Testing support to the Client, Resolution of any queries might they have.
g. In case of any resolution is required, ensuring that the same is provided with in stipulated timelines.
h. Also, in case the client wants some further development to the done, analyzing, whether the same would be a new
development or not.
i. If it is a new development, sharing new estimation with the client.
j. Once the UAT has been cleared, conducting walkthroughs with the client to make the client understand what new
developments we have done for the client requirements.
k. Data Extraction and providing it to the client as per his requirements using SQL, Excel and other system tools.
l. Providing production support for enhancements gone live. Also providing support for any other issues that might
be coming in the live environment via call ticket management tools.
m. Creating monthly dashboard for the SLA performance, Volume of data generated for the business by product, issue
trackers and sharing with client and company stakeholders.
n. Basis on dashboard, conducting and handling monthly review calls with stakeholders and sharing the MOM for the
same.
o. Providing Production Support for our enhancements and in case there are any issues in the Live Environment, then
bringing it to closure.

3.  Work Environment:
Operating System: Windows Server 2008/2008 R2
Database: MSSQL server 2008
Tools: Microsoft SQL management studio, MSOffice 2010(Excel, Word, PPT)
Web platform: Tomcat 6 and 7
Duration: (ongoing) expected till August 2016
Team Size: 3
--------------------------------------------------------------------------------------------------------------------------------------------------------------------
 Customer Communication Management Product Support– Mashreq Bank, Dubai, UAE(Off-shore)
a. Providing support and knowledge transfer on business processes and system.
b. Direct client interactions to understand the problem statements of the reported issues.
c. Providing L3 Support with the proper root causes to the client for the reported production issues.
d. Making Issue tracker and sharing to stakeholders, based on which conducting calls with clients.
e. Sharing the MOM for the discussions on Issue trackers.
f. Handling Enhancements at product level.
 Work Environment:
Operating System: Windows Server 2008/2008 R2
Database: MSSQL server 2008
Tools: Microsoft SQL management studio, MSOffice 2010(Excel, Word, PPT)
Web platform: Tomcat 6 and 7
--------------------------------------------------------------------------------------------------------------------------------------------------------------------
 Communication Management Product Support–Wataniya Mobile Palestine(Off-shore)
a. Providing support and knowledge transfer on business processes and system.
b. Direct client interactions to understand the problem statements of the reported issues.
c. Providing L3 Support with the proper root causes to the client for the reported production issues.
d. Making Issue tracker and sharing to stakeholders, based on which conducting calls with clients.
e. Sharing the MOM for the discussions on Issue trackers.
f. Handling Enhancements at product level.
 Work Environment:
Operating System: Linux
Database: Oracle
Web platform: Tomcat 7
--------------------------------------------------------------------------------------------------------------------------------------------------------------------
 Life Asia System (AS 400 + Smart) –Air Arabia, Sharjah, UAE (Off-Shore)
a. Part of Pre Sales team for Intense product namely (Telecom Expense Management).
b. Providing demo to the client and understanding their expectation from the new system and providing them with
viable solutions for the same.
c. Client Walkthrough and Presentation of the current system to the client.
d. Understanding level of customization.
 Work Environment:
Operating System: Linux
Database: Mysql
Web platform: Tomcat 7
PERSONAL INFORMATION
 Date of birth: O4th
October, 1990
 Languages known: English & Hindi & little bit of Bahasa
 Curerent Address: Emily Kost-No.211, Jl. Setiabudi Timur Satu No.18, Jakarta - 12910, Indonesia
 Permanent Address : E.W.S-703, Near Loyola High School, Bharath Nagar Colony, Hyderabad – 500018, India
 Marital Status: Single