Introduction to QPR ScoreCard 8 & Iycon

1. IYCON – QPR

2. QPR ScoreCard overview Capture Your Organization’s Performance... And Take It to a Higher Level!

3. QPR ScoreCard in use... Business systems and information storage QPR ScoreCard Designer: Scorecard modeling and maintenance QPR ScoreCard Portal: Reporting, monitoring, manual data input and collaboration PerformanceMonitoring portal Performance Reports automatic data collection manual data input QPR ScoreCard Server

4. Building and maintaining scorecards QPR ScoreCard Designer Scorecard Navigator: quick access to scorecards Main work area: direct access to measures and measure structure Tool Palette: access to defined metric types Ribbon Interface: quick access to all tools

5. Monitoring, reporting and collaboration QPR ScoreCard Portal Scorecard Navigator: quick access to scorecards View area, diplaying the selected data / views Search and view settings Direct access to different views

6. Monitoring performance

7. Direct access to all the information that applies to your role! Communicate performance information effectively! Everything I need to know...and do on a single page!

8. Get a complete view of performance! All available scorecards: the scorecard hierarchy... The measure / metric hierarchy of the selected scorecard Directly editable performance information (based on user access rights) Contextual information: trends, range colors, actions, comments, previous period values... Navigate your scorecards from top-level to bottom!

9. Create your own analysis views! I want an overview of all measures that focus on our profitability and that compares last quarter to the previous one. Design your own views...bookmark and share them!

10. Get a clear picture on strategy! See what is working in your strategy... and what is not! Monitor the correlation between your strategic objectives...were your ”cause-and-effect” assumptions correct? Tell your ”strategy story” and your progress in achieving it!

11. Give management their overview! Easy to create and customize dashboards for business performance, suppliers, distributors, employees, teams, risks, quality, processes, projects, business units, regulatory compliance... QPR dashboards are interactive, meaning that a mouse-click on the map is all it takes to get you to the details! A drag-and-drop approach to creating custom dashboards!

12. Get to the bottom of problems! ” warning” symbol: poor performance on lower levels! Drill-down functionality is intuitive, allowing me to easily identify the root cause of poor or exceptionally good performance! Drill-down works from every view in QPR ScoreCard!

14. Improving performance

15. Stay up to date! How do you identify a problem? Why didn’t we know about this problem earlier? We have 50 scorecards with 265 measures each... Metric value changes color Metric value is missing Metric value got changed Allow every user to configure their own alerts! portal alerts email alerts

17. Implementing QPR ScoreCard Getting started... Customizing to our own needs... Managing scorecards... Data consistency... Managing users... Collecting and consolidating data...

19. Fully customize your metrics! Your purpose for measurement? Balanced Scorecard Risk Management EFQM Six Sigma Supplier Scorecards Malcolm Baldridge ISO compliance Business Activity Monitoring Tailor your metrics to suit your needs and purpose! What to measure? How to measure? What measurement attributes? Measurement frequency? Graph presentation type?

20. Reuse your scorecard metrics! update My metric Referencing measures Up to date, value-consistent scorecards with minimal maintenance! Automatically propagate changes throughout the metric framework!! Often seen: Same measure on multiple scorecards How do we maintain it all? Copy / Paste, over and over??

21. Manage scorecards conveniently! Base scorecard business scorecard business scorecard business scorecard business scorecard business scorecard Multiple similar scorecards Define attribute inheritance Ability to protect local additions from being overwritten! Update and inherit changes Easily align individual scorecards with ongoing and new projects! New project! Update all scorecards manually?? A lot of work....

22. Be flexible in collecting your data! Measure what you want...not just what you can!! QPR ScoreCard Server and Database automatic data collection quantitative and qualitative!! manual data input quantitative & qualitative!! Where do you get your data from?? your people? your systems? your files? All of them!

23. Be flexible in consolidating your data! Profitability index value/target index value/target index Build your measure framework the way you want it...the day you want it! Over 50 functions included!! convenient consolidation definition!! Gross margin in % Operating profit in million $ How do we combine dollars, percentages and customer compaints into a meaningful metric?? I can code it...but it will take time... And what if we’d like to change it later? Same thing...

24. Control who has access to what... QPR ScoreCard Portal QPR ScoreCard Designer local user management Management ...as well as their access properties Define users and groups... QPR user management Assign access to scorecards, perspectives, measures... Manage user and access rights conveniently! LDAP, active directory Single sign-on

25. ...and who is reponsible for what! Define your own roles and assign accountability by selecting from available users Agree on how the road towards the goal will be travelled... Accountability and agreement are both ingredients for success! It’s your measure. Now get it done... How and by when?

27. System architecture QPR ScoreCard Designer QPR Collaboration Portal Corporate Network Inter-/Intra-/Extranet ERP CRM SCM Documents QPR Collaboration Server and DB (SQL, Oracle)

31. Our Ongoing Value Proposition to Customers Understand customer requirements Offer a complete Solution - Technology - Training - Consulting Quality Support Timely Response Timely Resolution Regular Health Checks to Sustain the Adaptive Advantage

34. Self Serve Interface Track Response and Resolution times for support calls logged

35. Customers in Middle East & Asia

38. Private Sector Customers Worldwide

39. Public Sector Customers Worldwide THE FINNISH DEFENCE FORCES Social Investment Fund for Local Development

40. Thank You www.qpr.com www.iycon.com