This document discusses digital transformation and how companies can reimagine customer value in a digital world. It outlines how digital disruption will reshape markets in 3 years or less, displacing 40% of incumbents. It advocates adopting a platform approach and developing powerful ecosystems across industries. It also describes Cisco's operating model transformation to deliver IT services using a hybrid cloud approach with everything as a service. This simplifies operations and delivers data-driven insights for continuous innovation.