1. VISWANATHAN . R
E-Mail: viswa29@gmail.com
Mobile: +91 9445895413
OBJECTIVE
To pursue a challenging job in a reputed concern, that offers ample scope to build an enterprising
career.
PROFESSIONAL SUMMARY
• A result and task oriented professional with 8+ Yrs of experience in LMS (SABA) 5.2, 5.4 & 5.5,
Success Factor, Moodle, SumTotal, Plateau and Pathlore.
• Experience in UI Customization, Development, Oracle SQL, Crystal Report Development / Project /
and Content Management Support of LMS (SABA 5.5).
• Catalog administration activities like building Curriculum for ILT Courses / Classes and uploading
WBT content in LMS.
• Have good knowledge on Software Development Life Cycle (SDLC).
• Coordinate with cross-functional teams at project level.
• Preparing monthly and quarterly management reporting and analysis across functions and
Business units and do the Reporting
• Effective communication skills, good analytical abilities, and excellent management capabilities.
• Actively involved in Client Interaction for requirement gathering & gathering information related to
enhancements and executing the same.
• Experience in designing back end for applications using RDBMS.
• Expertise in developing automated applications which involves automating data and avoids
redundancy
• Development of the work requests raised by the client.
• Handling internal & external Learner Interface.
• Generating report in the system based on the business requirements.
• Data import work in the system admin.
• Business rule changes based on the business requirement.
• Fixing SABA 5.5 issues in the server level (system properties setting), page level settings.
• Configuration of notification like (Calendar invite, Normal notifications)
• Creation and updating of Named query and keywords, Event and actions based on business
requirement.
• Actively involved in the analysis and troubleshooting of LMS issues.
• Guiding the team members and mentoring them on how to troubleshoot the LMS issues.
• Prepare Quarterly Reports using Power Point presentations
• Handling L3 and L4 escalation tickets
• Support Performance Management team preparing business review material
• Strategic financial analysis, provide insights and suggest actions
• Maintaining supply chain dashboard, ad-hoc reporting and super used function for procurement
and supply chain
• Developing, maintaining and analyzing global KPI and monthly reporting

2. • Data gathering and maintenance of global KPI database ensuring consistency and reliability
PROFESSIONAL EXPERIENCE
Total years of experience: 23 years & 7 months
Years of Experience in Learning Industry: 10 years & 03 Months
Origin Learning 18Th
August to Till Date Senior
LMS Administrator
6 Months
IBM India Ltd July 1st
2014 - 17th
August 2015
On Contract for Global
Infotech Solution
1 yr
Sify Technologies Ltd 1st
November 2007
June 30th
2014
Associate Technical
Support
6 Yrs 8 Months
Talent Pro People
Resource Solution
1st
February 2006 -
24th
February 2007
On Contract for Sify
Technologies
Limited
1 Year
Pro-Lease Staff
Services (P) Limited
23 February 2005 -
1th February 2006
On Contract for
Sify Technologies
Limited
1 year
ElementK India private
Limited
16 th February 2004-
30th
December 2004
QA Specialist 11 Months
Sathyam Education 1th September 2001-
5th
February 2004
Data controller 3 Years 3
Months
IT SKILLS
Learning Management System Saba, Success Factor, Pathlore, Moodle, & SumTotal
Web Technologies XML, HTML
Database SQL, Oracle 10i, and Crystal report II
Operating Systems Linux, Windows Server 2000, Windows XP and Windows 7
Web Server JBoss, Apache, WebSphere 6.1
Project Management Tools Microsoft Office Project
Defect Tracking Tool QA Defect Tracker and Manual Testing.
Database Tool Toad, SQLPlus
Others Articulate, Story Line, Pedagogue (AMS), Captivate, Flash
EDUCATIONAL QUALIFICATION
Course Year College/School University/Board Marks/Grade
B.Sc 2005 University of Chennai Chennai University 49%

3. XII 1990 Hindu Higher Secondary School HSE – Tamil Nadu
State Board
45%
X 1988 Hindu Higher Secondary School HSE – Tamil Nadu
State Board
59%
PROJECT DETAILS
Project Title 1: Medtronic LMS PORTAL
Client : Medtronic , Minneapolis
Role : Associate Technical Support
Environment PC : Windows 7, Windows XP
LMS : Saba 5.5
Browser : IE 8 (Primary), Chrome
Project Description: Medtronic is a hospital equipment manufacturing company, which has
an online training portal designed for one-stop shopping for all their customer training needs.
The portal offers online eLearning, training videos, and classroom courses that give product
knowledge technical training to operators and technicians in the railroads. Through this portal,
Medtronic can develop, place, and track online courses for their employees to learn online. The
portal loads animation file from staging server and communicating the status of a course with
LMS. It also contains salient features for employees to navigate easily through course, entities
for animation control, search, taking notes, glossary, last visited pages, bookmark feature,
complete learning history, total time tracking, scores/credits, and much more.
Responsibilities
• Handling L3 and L4 escalation tickets
• Providing Training Admin (TA)’s with their requirements
• Proposed a solution for often system crash because of Prescriptive Rules and Report
Subscriptions and Periodic Notification events
• Submitting problem cases with Saba support and coordinating with them for problem
resolution
• Deployed code customization's, application and patch updates in clustered PROD server
and made configurable / properties changes in the server
• Analyzing log files to provide the root cause for prescriptive rule, periodic events and
report subscriptions schedule run failure.
Project Title 2: Novartis LMS PORTAL
Client : Novartis AG Switzerland
Role : Associate Technical Support
Environment PC : Windows 7, Windows XP
LMS : Saba 5.4, 5.5
Browser : IE 8 (Primary), Chrome
Project Description: Novartis AG is a publicly traded Swiss holding company that operates

4. through the Novartis Group. Novartis AG owns, directly or indirectly Pharmaceuticals, Alcon (eye
care), Vaccines and Diagnostics, Sandoz (generics), Consumer (divided into two divisions: Over-
the-Counter and Animal Health), and Corporate.
Responsibilities
• L2 and L3 Development/Support.
• Problem analysis incident management.
• Document resolution for critical problems and incidents, lead the Development/Support group
conduct timely review of support incidents, timely delivery of solution to customer, active role.
• Unit testing and monitor & co-ordinate with support team for quality technical support
Implementation Project and Migration project SABA 5.4 to 5.5
• Understanding business process operations/Tickets handing and objectives to utilize the
knowledge on engagements, analyze workflow to design solutions.
• Gather requirements and providing them best solutions involving evaluation and definition of
scope of project.
• Managing day to day operational aspects, Communication Management, Process and Quality
Management, Status Reporting and Engagement Reviews, etc.
• Providing L2 and L3 Support for Saba and Centra (a product of Saba used for Web
meeting/symposium/events).
• Follow the SLA provided for the incidents and problems to deliver high quality product support.
• Delivering accurate and high quality deliverables, with Zero re-opens, on time.
• Prepared and wrote use case specifications and data flow diagrams.
• Report modification.
• SABA implementation.
• Enrollment and Completion Reports.
• Coordinated development and testing /support / project activities.
• Identified and incorporated milestones in project schedules.
• Kept the project manager and product committee informed of task accomplishments and
issues.
• Translated high level Business Requirements into Functional specifications.
• SCORM content conversion.
• Assessment and Evaluation Survey creation (LMS and AMS)
• Content testing (SCORM, AICC, Deployed SCORM and FILE)
• Providing solution to the P2/P3 tickets and monitoring the Project / Support desk
• Application level customization.
• Domain, Notification dealing based on the SLA
• understanding of Software Development Life Cycles
• Experience in UI Customization, Development and Support of Saba LMS
• Works on Prescriptive Rule, Domain, Certification, Assessment /Survey / Evaluation, Role,
content Admin,
• ILT, Registrar Desk and HR Admin, People Admin and system Admin.
• Works on SABA notification (Triggered and Periodic)
• Performance tuning in SABA
• Direct reporting to Client for Novartis
• Have Experience in Configuring Clusters, LDAP Servers, Web Servers
• IT experience in Weblogic Administration.
• Excellent analytical and programming skills.
• Working with SABA Reports and optimize the exiting reports query.
• Database Tasks such as bulk user Assigning and Removal of the certification.

5. • Notification Event creation, Named query, Keyword creation through back end and Configuring
• Notifications in UI based on the requirement of the client URS.
• Designing and generating the crystal reports based on requirement and deploy it into
application.
• UI Customization in SABA based on requirements.
• Deeplink creation & Bug fixing
Project Title 3: Harvard Business Publishing LMS PORTAL
Client : Harvard Business
Role : Associate Technical Support
Environment PC : Windows 7, Windows XP
LMS : Moodle
Browser : IE 8 (Primary), Chrome
Project Description: Harvard Business Publishing was founded in 1994 as a not-for-profit, wholly
owned subsidiary of Harvard University. Its mission is to improve the practice of management and
its impact in a changing world. The company achieves its mission in three market groups: Higher
Education, Harvard Business Review Group, and Corporate Learning. Through these platforms,
Harvard Business Publishing is able to influence real-world change by maximizing the reach and
impact of its essential offering – ideas with LMS; online training portal designed for one-stop
shopping for all their customer training needs. The portal offers online eLearning, training videos,
and classroom courses that give product knowledge
Responsibilities
• Report modification.
• Enrollment and Completion Reports.
• Coordinated development and testing /support / project activities.
• Identified and incorporated milestones in project schedules.
• Kept the project manager and product committee informed of task accomplishments and
issues.
• Translated high level Business Requirements into Functional specifications.
• SCORM content conversion.
• Assessment and Evaluation Survey creation (LMS and AMS)
Project Title 4: ITC welcome group LMS PORTAL
Client : ITC welcome group
Role : Associate Technical Support
Environment PC : Windows 7, Windows XP
LMS : Pathlore
Browser : IE 8 (Primary), Chrome
Project Description: ITC Limited entered the hotel business on 18 October 1975 with the
opening of a hotel in Chennai, which was renamed Hotel Chola. In 2006, ITC hotels owned and
operated 100 hotels in 75 locations. The portal offers online eLearning, training videos, and
classroom courses that give product knowledge technical training to operators and technicians in
the railroads.

6. Responsibilities
• Report modification.
• Enrollment and Completion Reports.
• Coordinated development and testing /support / project activities.
• Identified and incorporated milestones in project schedules.
• Kept the project manager and product committee informed of task accomplishments and
issues.
Project Title 5: AstraZeneca LMS PORTAL
Client : AstraZeneca
Role : Associate Technical Support
Environment PC : Windows 7, Windows XP
LMS : Saba 5.4, 5.5
Browser : IE 8 (Primary), Chrome
Project Description : AstraZeneca is one of only a handful of pure-play biopharmaceutical
companies to span the entire value chain of a medicine from discovery, early- and late-stage
development to manufacturing and distribution, and the global commercialization of primary care,
specialty care-led and specialty. Implemented the Plateau Learning Management System (LMS) in
early 2002 to automate the business processes surrounding enterprise training and to ensure that
all training events are backed up with bulletproof audit trails. Users Enrollment and Learning
history, total time tracking, scores/credits for their employees to learn online with help of LMS on
their Learning Activity.
Responsibilities
• Report modification.
• Enrollment and Completion Reports.
• Coordinated development and testing /support / project activities.
• Domain, Notification dealing based on the SLA
• SCORM content conversion.
• Assessment and Evaluation Survey creation (LMS and AMS)
• Content testing (SCORM, AICC, Deployed SCORM and FILE)
• Application level customization.
• Allocating and coordinating work between a team of 1 Programmer, testing team of 3
members and 2 Trainees to newly create Courses / Fix existing Content Objects, get it tested
and to report the status to the Client through mails.
• Conduct Daily meetings / Training sessions with Team is fully updated on the process and to
make sure that Deliverables are not missed on deadlines.
• Prepare Daily status report for Content objects (fixed and tested) and newly created Courses.
• Conduct daily calls with the clients to inform Work status.
Project Title 6: Srilankan Telecom LMS PORTAL
Client : Srilankan Telecom

7. Role : Associate Technical Support
Environment PC : Windows 7, Windows XP
LMS : SumTotal
Browser : IE 8 (Primary), Chrome
Project Description: Sri Lanka Telecom has a history of over 150 years, having started its
operations in 1858 with the establishment of the first Telegraphic Circuit between Galle and
Colombo. The proposed solution of Web Based Customer Complaint Management System is aimed
to improve the existing manual reporting system to achieve following objectives, while supporting
the main LMS system. The objectives are to enter details can be an ability to generate various
types of reports through LMS and database which can be accessed through a computerized system
and provide a reference number via LMS. Major part of the role involve in LMS portal offers online
eLearning, training videos, and classroom courses and file type course for their employees.
Responsibilities
• Report modification.
• Enrollment and Completion Reports.
• Coordinated development and testing /support / project activities.
• SCORM content conversion.
• Assessment and Evaluation Survey creation (LMS and AMS)
• Content testing (SCORM, AICC, Deployed SCORM and FILE)
• Application level customization.
• Maintenance and upgrading of SLT Curriculum targeted towards SLT Transportation (SLT)
Users using Sum Total LMS.
• This involves maintenance of 40+ courses in a single curriculum.
• Work Involves Course hosting, Exams creation, assigning/ removing TA/TD curricula to users
based on email requests.
• Sending weekly reports to Stakeholders.
• Also the same courses / Exams are hosted for SLT (external) users in using Moodle and Sum
Total LMS.
PERSONAL PROFILE:
Name: Viswanathan R
D.O.B: 29-09-1971
Gender: Male
Languages Known: English and Tamil
Marital Status: Married

8. I declare that the above details are true to my knowledge. I am sure you would find me a suitable
candidate.
Date: Signature
Place: Chennai Viswanathan R