1. VISWANATHAN . R Mobile: +91 9445895413 E-Mail: viswa29@gmail.com
In quest of assignments in the areas of
Development / Project Management / Support Management
CAREER OVERVIEW
A result and task oriented professional with 8 Yrs of experience in LMS (SABA) 5.2, 5.4 and 5.5,
Success Factor, Moodle and Pathlore
-IT Business Analysis -Project Management -Requirement Gathering
-Service Delivery -Defect Analysis -Customer Satisfaction
-Content Management
Experience in UI Customization, Development, Oracle SQL, Crytal Report Development / Project /
and Content Management Support of LMS (SABA 5.5)..
Working as LMS Consultant in client location IBM India Ltd, Chennai (permanent employee of
Global Infotech Solution) from July 2014 to till date. Currently handling Medtronic Project.
Overall Responsibilities in IBM
• Handling L3 and L4 support
• Providing Training Admin (TA)’s with their requirements
• Proposed a solution for often system crash because of Prescriptive Rules and Report
Subscriptions and Periodic Notification events
• Submitting problem cases with Saba support and coordinating with them for problem
resolution
• Deployed code customization's, appliciation and patch updates in clustered PROD server
and made configurable / properties changes in the server
• Analyzing log files to provide the root cause for prescriptive rule, periodic events and
report subscriptions schedule run failure
LMS (Saba) Associate Technical Support with Sify Technologies Limited India, following CMM3
level standards. In my position, I am handling Novartis, Harvard Business Publishing, ITC
welcome group of Hotels, AstraZeneca and Srilankan Telecom projects.
Responsibilities in this position include, L2 and L3 Development / Support that includes problem
analysis, incident management, document resolution for critical problems and incidents, lead the
Development / Support group conduct timely review of support incidents, timely delivery of
solution to customer, active role in unit testing and monitor & co-ordinate with support team for
quality technical support Implementation Project and Migration project SABA 5.4 to 5.5
Specific strengths include:
1 Possesses ability to organize information, communicate & present findings in a clear and useful
manner.
2 Excellence in Analysis and Problem Solving.
3 Sound Judgment and Decision Making Skills.
SCHOLASTICS
B.Sc Mathematics University of Chennai 2005
CAREER BACKGROUND & WORK EXPERIENCES

2. IBM India Ltd July1st 2014 to Till
Date
On Contract for
Global Infotech
Solution
Sify Technologies
Limited
1st
November 2007
June 30 th 2014
Associate
Technical Support
6 Yrs 8 Months
Talent Pro People
Resource Solution
1st
February 2006
To
24th
February 2007
On Contract for
Sify Technologies
Limited
1 Year
Pro-Lease Staff
Services (P) Limited
23 February 2005 -
1th February 2006
(On contract for SIFY)
On Contract for
Sify Technologies
Limited
1 year
ElementK India
private Limited
16 th February 2004-
30th
December 2004
QA Specialist 11 Months
Sathyam Education 1th September 2001-
5th
February 2004
Data controller 3 Years 3 Months
Sun Pharmaceuticals
India private Limited
3rd
July 1993 to
25-August-2000
Lab Technician 7 yrs
DOMAIN SKILLS
MANAGERIAL
6 Understanding business process operations/Tickets handing and objectives to utilize the
knowledge on engagements analyse workflow to design solutions.
7 Gather requirements and providing them best solutions involving evaluation and definition of
scope of project.
8 Managing day to day operational aspects, Communication Management, Process and Quality
Management, Status Reporting and Engagement Reviews, etc.
FUNCTIONAL
9 Handling client interaction for requirement gathering, Business process study & analysis,
finalization of functional specifications; generating and compiling reports based on findings.
10 Preparing & presenting reports comprising of business specific measures, data analysis &
recommendations for process improvement.
ORGANISATIONAL SCAN
• 1st
Nov’07 – 30th
June 2014
• Sify Technologies Limited
• Associate Technical Support
Key Deliverables:
11 Novartis iLEARN (Saba/Centra) is spread over the globe and need a support for the training
system.
12 Providing L2 and L3 Support for Saba and Centra (a product of Saba used for Web
meeting/symposium/events).
13 Follow the SLA provided for the incidents and problems to deliver high quality product support.
14 Delivering accurate and high quality deliverables, with Zero re opens, on time.
15 Prepared and wrote use case specifications and data flow diagrams.
16 Report modification.
17 SABA implementation.
18 Enrollment and Completion Reports.
19 Coordinated development and testing /support / project activities.

3. 20 Identified and incorporated milestones in project schedules.
21 Kept the project manager and product committee informed of task accomplishments and issues.
22 Translated high level Business Requirements into Functional specifications.
23 SCORM content conversion.
24 Assessment and Evaluation Survey creation (LMS and AMS)
25 Content testing (SCORM, AICC, Deployed SCORM and FILE)
26 Providing solution to the P2/P3 tickets and monitoring the Project / Support desk
27 Application level customization.
28 Domain, Notification dealing based on the SLA
29 understanding of Software Development Life Cycles
30 Experience in UI Customization, Development and Support of Saba LMS
31 Works on Prescriptive Rule, Domain, Certification, Assessment /Survey / Evaluation, Role, content
Admin,
32 ILT, Registrar Desk and HR Admin ,People Admin and system Admin.
33 Works on SABA notification (Triggered and Periodic)
34 Performance tunning in SABA
35 Direct reporting to Client for Novartis
36 Have Experience in Configuring Clusters, LDAP Servers, Web Servers
37 IT experience in Weblogic Administration.
38 Excellent analytical and programming skills.
Highlights:
Effectively & efficiently multi tasked tracking and maintenance of processes such as Asset
Management.
• 23rd
Feb 2005 to 30th
Dec 2005
• Element K India (P) Ltd., Chennai,
• Quality Assurance Specialist.
Key Deliverables:
1 Delivered a high quality on time assigned work items as a Web design expert, with 0.2 %
defect rate.
2 Supported management with weekly performance review presentations.
3 Coordinated development and testing activities.
4 Documented the lessons learnt in the closing phase.
5 Managed different technical stakeholders dependent on component.
6 QA review of online content for verification of functionality, Graphics, Style and System
testing,
other product testing.
7 Documentation of edits, Style standards and test results.
8 Consultation with team members, on style guidelines and standards, development issue and
edit verification.
9 Attending quality team meetings and events and keep senior QA’s updated on course progress
10 Edit verification and passing files.
IT SKILLS
Learning Management System Saba, Success Factor, Pathlore, Sumtotal and Moodle
Languages SQL
Web Technologies XML, HTML
Database mySQL, Oracle 10i SQL
Operating Systems Linux, Windows Server 2000, Windows XP and Windows 7

4. Web Server JBoss, Apache, WebSphere 6.1
Project Management Tools Microsoft Office Project
Defect Tracking Tool QA Defect Tracker
Database Tool Toad, SQLPlus
Others Articulate, Story Line, Pedagogue(AMS), Captivate, Flash
PHARMA EXPERIENCE
• 3rd
July 93 – 25th
Aug 2000
• Sun Pharmaceutical India (P) Ltd
• Lab Assistant / Technician
Role
1 Lab Technician in R&D, Quality Control and Pilot Plant
Attainments
• Involved in helping the Chemist in their synthesis and operations.
• Work in the initial set-up to final work-up.
• As a Plant Operator in Pilot Plant
PERSONAL VITAE
First Name Viswanathan R
Father’s name Ramamoorthy N
Sex Male
Birth Date 29-09-1971
Marital Status Married
Nationality Indian
Contact Address R. Viswanathan
Plot # 51, Sri Sathya Sai Nagar-I,
Eswaran Koil Street,
Behind Mailai Amman Koil,
# 7, Karanaipudhucherry,
Guduvancherry Post
Urapakkam, Chennai 603 202.
9445 895 413
Passport Number H4937993
DOI 09-11-2009 - DOE 08-11-2019
PAN ADLPV9073A