Rennette Roney is seeking a new job with opportunities for growth and a positive work environment. She has over 10 years of customer service experience at Capital One in both collections and customer service roles, receiving top performance awards. Her most recent roles were in collections but the departments were phased out. She is looking to leverage her experience in a new role.

1. Rennette Roney
76 N, Ford Rd Lot 27
Mansfield Ohio 44905
Cell 813-777-2558
Home 419-522-0153
hr.testing@centurylink.com
My main goal is to find a job that I can enjoy and be proud to say I work there. I am aiming
for a company that has growth opportunities and a positive leadership outlook toward their
employee’s.
WORK HISTORY
Capital One Finance Inc.: March2009 – December 7, 2013 8705
8705 Henderson Rd. Tampa FL. 33634 Employment verification 1-800-367-5690 option 2 then
option 4 for employee verification.
Title: Customer Service Senior Risk Associate
Job Duties: Worked at an Out-bound and an In-bound Call Center. I worked on a dialer system,
collecting on accounts that were in past due status. Offering different payment options to help
customers bring accounts current and out of collections. I took escalated calls on an as needed
basis. I also worked in the inbound customer service department on an as needed basis. Such as
making changes to an account, and answering all their questions, even at times making three way
calls to a company to fix a disputed charge. I toggled between pages, web sites and used search
engines, Word, and email, while working in a fast paced work environment.
Awards: Roar award x 3, which means I was in the top 3% of all the employees for collections
and overall job performance.
Contract Wage: $34,000 includes bonus.
Reason for leaving: Capital one decided to phase out the collections department and only have
credit card customer service at my work location. I decided to opt out and take the severance
package. I needed to move back home to take care of my elderly mother.
Capital One Auto Finance: December 5, 2005 – April 2009
8705 Henderson Rd. Tampa FL. 33634 Employment verification 1-800-367-5690
Title: Customer Service Risk Associate
Job Duties: Worked at an Out-bound and an In-bound Call Center. I worked on adialer system,
collecting on accounts that were in past due status.. Offering different payment options to help

2. customers bring accounts current and out of collections. . I was also responsible for all customer
service related issues. Such as making changes to an account, and answering all their questions. I
toggled between pages, web sites and used search engines, Word, and email, while working in a
fast paced work environment. I worked in a department called Skips in which I searched for
contact information on accounts that had not been updated by customers. I used Lexis Nexis
program. I used online phone books, Facebook, search engines, and other programs that were
used in the department.
Contract Wage: $27,843.00 plus bonus.
Reason for leaving: Capital one decided to phase out the Auto collections department and only
have credit cards at my work location.
Renaissance Vinoy Resort & Golf Club: April 2005 – November 2005
501 5Th
Ave N.E. St. Petersburg FL. 33701 727-774-0005
Title: Night Auditor
Job Duties: Checked in guests. Later at night balanced and closed accounts. Took care of all
customer complaints and answered all questions. I updated training procedures using Office
Word when new system was applied to daily audit procedures. Used computers on a daily bases.
Checked customers out of rooms at end of their stay and gave them, their recipes.
Hourly Rate: Start $9.50 Finish $10.00.
Reason for leaving: Worked 3rd
shift. I needed to get a day job. I had an underage child in
school, and needed better pay to support my child.
Baymont Inn & Suites: July 2004 – April 2005
120 Stander Ave. Mansfield OH 44903 419-774-0005
Title: Night Auditor Job Duties: Same as above at Renaissance.
Hourly Rate: Start $7.00 Finish $8.00. Reason for leaving: Needed to move to Florida due to
health issues.
JC PENNEY INC: March 1996 – March 1997
658 Richland Mall Mansfield OH. 44906. 419-529-9616
Title: Store Clerk

3. Job Duties: Rang up customers items. Put away stock and answered customer questions.
Answered the phone & Helped customers find what they were looking for. .Used cash register.
Hourly rate: Start $6.00 Finish $6.25.
Reason for leaving: Had to leave state due to difficult divorce.
EDUCATION
Mansfield Senior High School: Graduated in 1984.
145 West Park Blvd Mansfield OH. 44906
419-525-6369
North Central State College: 1991- 1997 Nursing RN.
2441 Kenwood Circle Mansfield OH 44906
419-755-4800
Ohio State University: 2000-2001 Nursing RN BA
1050 Camack Rd. Columbus OH 43210
614-292-3671
Activities Involved In Outside of work.
I work with a local private adoption group for retired greyhounds along with planning activities
and get together for all the people who adopt through Victory Hounds Group.