Deborah M. Young is seeking a position that utilizes her skills in debt collections, sales, customer communications, and office management. She has over 8 years of experience in debt collection and billing. Her experience includes interpersonal communications, computer skills, auto dialer systems, skip tracing, and first and third party collections. She is certified in FDCPA collections and has held positions in medical records, sales, and store management.

1. DEBORAH M. YOUNG
Phone: 317-497-8106
debiyoung1972@gmail.com
Objective
My objective is to work for a company that utilizes my skills that I have obtained over a
long career of debt collections, sales and customer/client communications.
I enjoy working with clients to achieve economic arrangements to their financial
situations. I enjoy helping people and training and motivating people to do their full
potential.
Ability Summary
My experience as a certified FDCPA debt collector consists of but not limited to:
 8 Years of Debt Collection and Billing
 Interpersonal Communications
 Computer skills
 Auto Dialer and Format Calling
 FACS platform
 Lexus Nexus and skip trace
 Word
 First and third party collections
 Time management
 Related office management tools
Employment History
St, Elizabeth Specialist
09/2014 - 02/2015 Collections
Associates
P.O. Box 349, Greensburg, IN
** Making and Receiving phone calls.
**Corresponding with other agencies i.e. Attorneys, Relatives, Nursing homes,
etc.
** Training of FDCPA and HIPPA laws **Lexus Nexus/ Skip Trace
** Organization Skills **Google Search
** Independent work **Privileged to Client and Customer
Personal private information

2. ** Computer Skills **Software Knowledge
Education and Training
Completion Date Issuing
Institution
Location Qualification Course of
Study
Kaplan
university
and Argosy
University
IN 3 Years of
College or a
Technical or
Vocational
School
Phycology,
paralegal
studies
concentrated in
family law
I began in Paralegal Studies in family Law but after one year
moved my concentration to Human Services. I am currently not
attending because I am over extended on my loans.
Occupational Licenses & Certificates
Certification Title Issuing Organization Completion Date Expiration Date
FDCPA Collections Associates 10/2014 10/2016
Honors & Activities
After working for CAI (Collections Associates Inc.) for just a short time I was recognized
for obtaining my yearly goal.
I was one of four collectors out of 50+ chosen to head up a special project of collections
to work closely with management and company in the Philippines
I was recognized within CAI and the hired call center agency in the Philippines, as being
the best agent that was on the St. Elizabeth project that they worked with.
Additional Information
1996- 1999 I was the manager of New Vynal home Improvement Company.
This was a small family owned business. I had two other collection agents that I
supervised. Thanks to successful collection efforts we made this company a billion
dollar company and repeat customers.

3. 2000- 2004 I owned Debi's 6 Strings & Hot Rods
I was responsible for all manners of operations including financing, client
communications, Orders, Merchandising, Payroll, Training/ hiring.
2005-2007 Wishard Hospital Medical Records
I worked the North and South 6th floor medical records. My job consists of collection
floor medical records and put files in their proper order.
2009-2010 Drapers & Damons.Naples, Florida.
Worked as a Sales Clerk. Responsibilities were customer sales, filling out mail orders,
Register Operations/ closing procedures, Merchandising, Clienteling, and Organization
of monthly fashion shows.
2011-2012 Night Manager of E’s Country Store. Running register, Management of 2-6
employees, Managing Store for smooth operations, Checking in orders, Paperwork,
Closing Procedures, Key Holder.
Referencesavailable uponrequest