1. Susan O’Bryan
Lincoln, Nebraska ssobryan1@aol.com 402-613-8032
Summary
I am a call center advocate focusing on education and assisting customers with their Verizon
devices. I have worked in retail customer service supervisor and owned my own craft business
while my children where young. My strengths are valuing people, looking for the positive in all
situations, and motivating people. Due to Verizon Closing its doors I am seeking a job with a
great company.
Professional Experience
Verizon Wireless, Lincoln, NE. 2014-Present
Call Center Advocate
I took calls from Verizon wireless customers and helped them with their cell phones and
educating on new promotions and getting the best for each one of my customers.
 Educated customers about their phones.
 Helped customers activate their phones.
 Responsible to giving the customers the best experience on a call.
 Gave the latest and best advice to all my customers.
 Got constant training with company to keep ahead of the compiters.
 Learned great negotiating skills.
Nelnet, Lincoln, NE 2007- 2014
Call Center Reprehensive
I took calls from people with questions on their student loans and helped them consolidate their
student loans to make them more affordable. Worked with customers with disabilities who had
student loans to pay and help these customers with payment options.
 Advised borrowers regarding payment plans on their federal and private loans.
 Responsible for resolving delinquency on past due accounts.
 Effectively educate student loan borrowers on general processes for federal student loans.
 Give presentations to the team, designed to motivate the team members to reach for better
quality of work.
 To improve associate Work with leadership to design and implement games and contests
designed to improve associate engagement.
 Consistently met or exceeded all department expectations for performance.
Shopko, Lincoln, NE 2006-2007
Front End Customer Service Supervisor
I took care of the cashiers, and front end employees. This included stocking the front end
counting the cashier drawers at the end of the night and putting them out in the morning. I was
in charge interviews for holiday help. Created weekly schedules for all employees on the front
end of the store. I trained all cashiers and all other employees and gave store tours.
 Created weekly schedules
 Trained new employees
 Ordered inventory

2.  Counted down cash drawers
 Assisted in employee evaluations
 Assisted with hiring process for the Holiday Season
Education
Doane College
Lincoln, NE
Masters of Counseling
Peru State College
Peru, NE
Graduated December, 2011
Bachelors in Business Management
Southeast Community College
Lincoln, NE
Associates of applied Science of Business Administration
Volunteer
Taught the Dave Ramsey financial course 3 years in a row.
Worked with women that just got out of jail with money matters

3. References
Kayla O’Bryan
206 Shugart Street
Beatrice, NE.
Kayla.obryan22@huskers.unl.edu
Phone: 402-269-5646
Bill Brockly
1549 North 11th Street
Nebraska City, NE
Phone: 402-209-9030
Maria Vachal
2221 South 58th Street
Lincoln, NE
Phone: 402-641-3611
Don Montgomery l Financial Advisor
Edward Jones
MAKING SENSE OF INVESTING
3700 Village Dr Suite 100 l Lincoln NE 68516
Bus. 402-420-6020
http://www.edwardjones.com/