Resume

1. Human Resources
Good day:
I am actively seeking a job opportunity in a demanding, fast-paced multi-tasking office.
My 11 years of executive experience at Arbitron Inc. have equipped me with a multitude
of skills, and I would like to continue my growth with your company.
Throughout my career I have demonstrated for my employers an exceptional facility for
meeting organizational objectives and demands. In addition to my secretarial skills, I am
an adept event planner/ coordinator, having served as the Office Manager / Coordinator
of the Birmingham Arbitron Inc. Office. My skills have often been utilized by employers;
I was the only executive assistant for the entire staff of 55 + employees. I served as
Office Manager, Meeting Coordinator, Sales Assistant, and Administrative Assistant to
Four Managers, in addition to these duties I served as OE/ HR Contact within my office.
I once had a meeting with the president of our OE/HR Department and she stated that
she wasn’t sure of what title to give to me because I wore so many hats. I took this as a
great compliment that I could meet and manage all the different challenges that I had
been given. I take great pride in my work and I am very dedicated. I am certain I would
prove to be an asset to your company as well.
If my abilities meet the needs of your company, I would greatly appreciate the
opportunity of speaking with you personally at your earliest convenience.
Thank you for your time.
Sincerely,
Michelle Wakefield
616-5038
michelle.hangitup@gmail.com

2. Michelle Bonee’ Wakefield
6611 Woodland Hills Ave.
Sylvan Springs, AL 35118
Home (205) 491-9394
Cell 205-616-5038
michelle.hangitup@gmail.com
EDUCATION:
6/87 Graduated Hueytown High School
9/88-5/89 Bessemer State Technical College
Various Typing & Business Courses
QUALIFICATIONS:
 Communication Skills
 Organizational Skills
 Self Motivated
COMPUTER SKILLS
 Windows XP
 Microsoft Word
 Microsoft Excel
 Outlook
 PowerPoint
 Internet
 Quick Books
EMPLOYMENT:
As to the following. I had been within the company of Arbitron/ Tapscan since 7/97. I started with
Tapscan Inc. and it was purchased by Arbitron Inc. and then called Tapscan Worldwide until 8/99.
At this time they changed Tapscan Worldwide into Arbitron. I had been with this company 11
years.
This Page Consist of One Company with Position Change and Company Name Change
6/00 to 1/08 Arbitron Inc.
Office Manager
Job Description / Responsibilities: General office management. Kept official corporation records and
executes administrative policies determined by or in conjunction with other officials as well as supporting
50+ employees in different departments including three managers and or Vice President, by performing
the following duties: Serve as Colonnade Management contact for special events, to coordinate building
maintenance issues and cleaning crew instructions. Serve as contact person for OE at corporate
headquarters. Prepared internal, written communication to internal divisions on behalf of management.
Create daily, weekly and monthly status reports for internal divisions. Arranges travel plans and

3. itineraries for employees. Interview new employees and prepared work area for new hires and handled
new hire paper work, orientation including providing equipment and other tools needed to perform job
function. Handles all purchasing for office and deals with all vendors and property management issues.
Allocate expenses to cost centers. Creates purchase orders as needed. Organizes meetings by arranging
for facilities, booking conference room and set up video conference equipment. Arrange all catered meals
for meetings. Greet scheduled visitors and conduct to appropriate area or person. Make copies of
correspondence or other printed materials. Preparation of outgoing mail and correspondence, including e-
mail and faxes. Process all time cards and all expense reports for employees. Assist in the process of
moving and reorganizing in the event of a move to a new location. A Member of Business Impact
Assessment Team to keep things up and running in the event of fire, disaster or weather. Ensures
departmental control activities are performed to comply with Sarbanes-Oxley and maintains appropriate
documentation of control procedures. My last two years in addition to my Office Manager responsibilities
I also worked on the County Coverage Sales team. First year I began as Sales Assistant with partial sales
on a small territory (inside) and the second year of County Coverage I served as Assistant Sales Manager
and handled a very large portion of sales.
7/99 -6/00 Arbitron Inc /Tapscan Worldwide
Contract Administrator/Accounts Receivables
Job Description / Responsibilities: Process contracts, auto renewals, cancellations, and customer
ownership changes, bankruptcy and other situations requiring changes to the contract. Telephone
support of field staff and customer support to research status of accounts, production and
collection information. Work with customers to identify correct posting of cash received from
them and help customer to resolve any problems that may delay payment. Maintain daily reports
of contract activity for commission purposes. Entry of all contracts into the accounting data base.
Provide general office and administrative support to the finance team.
7/97 to 6/99 Arbitron Inc /Tapscan, Inc.
Contract Administrator/Corporate Affairs/Accounts Receivables
Job Description / Responsibilities: Create contracts as requested by sales reps. Checking contracts with
database to insure that the contracts corresponds with existing contracts as they were distributed and
received. Log in new clients and assign account numbers in the accounting database. Give weekly,
monthly and quarterly reports of all incoming and outgoing contracts to division heads as to the status of
their department. Preparation of letter of assignments when there is a sale of a station. Enter products
prices and terms on the accounts receivable database, bill deposits, data and enter commissions for sales
reps. Answer questions from clients on their accounts. Monthly billing. General office duties.
9/95 to 6/97 Corley, Moncus & Ward, P.C.
Receptionist
Job Description / Responsibilities: Answering a multi-line switchboard, greeting clients, handling
recording of mortgages and warranty deeds, keeping recording account balanced, make deposits, mail out
of bills from real-estate closings, make runs to the courthouse and other locations when runner is absent.
Enter attorney time and expenses in MASS 90 system. Other general office duties such as typing letters,
filing, making copies and entering all deposits on First Data. Starting position with this firm was Legal
Runner.

4. 4/93-5/95 Dr. Peter DeFranco
Chiropractic Assistant
Responsibilities: Taking patients’ x-rays, performing massage therapy, electrical stimulation and
ultrasound therapy on patients, updating and maintaining patients’ files, following up with
patients concerning their condition, and performing other office duties.
5/92 – 4/93 Inches-Away
Sales / Nutritional Consultant
Job Description / Responsibilities: Process Show prospective clients the facility and how to use and
work out on equipment. Set up clients on a work out routine and diet. Measure and weigh clients and help
them set and reach their weight loss goals. Keep charts on clients and track their weight and inch loss.
Advise clients on nutrition and supplements. Sales included client membership, renewals and nutritional
supplements. Keep inventory of supplements and supplies and order as needed.
8/88-4/92 Jefferson County Courthouse/Criminal Justice Center
Courthouse Runner/ Mail Clerk
Responsibilities: Pick up, deliver and sorting of all incoming and internal office mail processing of all out
going packages, running postal meter, order supplies and take inventory. Correspond between offices.
References
Dan Domer
443-745-0371
dandarb2@yahoo.com
Lee Clark Simpson
1717 Wakefield Dr.
Birmingham, AL 35216
leeellen90@yahoo.com
George Sawaya
3000 Riverchase Galleria
Suite 800
Birmingham, AL 35244
987-7456
Mitzi Davidson
mdavidson.EBERT01@insuremail.net
To Follow: Letters of Recommendation

5. June 19, 2007
Regarding Michelle Wakefield,
I have been acquainted with Ms. Michelle Wakefield for the past 9 years. During
that time, she and I have been employees at Arbitron Inc. I have been Michelle’s
manager for the past 3 years. In that capacity, I have provided work assignments to
her and have observed the quality of her daily workload and conducted performance
appraisals on her results.
Michelle is one of the finest employees I have had the privilege to work with.
She possesses a wide range of excellent work skills that makes her rare in today’s
business environment. I have been most impressed with her pleasant and positive
attitude when tackling difficult and complicated work assignments. She consistently
demonstrates this positive attitude when working closely with clients, vendors and other
employees at Arbitron. People in my department love to work with Michelle and find
her attitude most refreshing.
Michelle accomplishes her work assignments right on time and with a high
regard for quality. When given new work assignments, she asks the right questions
and takes full responsibility for completing the tasks on time. She also has
demonstrated that same commitment to her daily and weekly assignments and does
not require a great deal of supervision.
Michelle also demonstrates great imagination and inventiveness when faced with
problem situations. She is quick to tackle problems and apply solutions that rarely
require my involvement. Usually, she will communicate problem situations after she
has resolved them. Never, in the years we have worked together, have I questioned
her actions, but have always found her solutions to be the very best.
Michelle will be a great asset to any organization she chooses to associate with.
Her willing attitude and work skills insures her success with any future endeavors. She
is an individual I would welcome the opportunity to work with again.
Sincerely yours,
Dan Domer, Manager
Arbitron Inc
(443) 745-0371
dandarb2@yahoo.com

6. December 1, 2004
To whom it may concern:
I would like to pass along my high regards for Michelle Wakefield. Michelle has been with
Arbitron / Tapscan Inc. for 8 years and I have had the pleasure of working with Michelle for the
past 4 years. During this time Michelle has shown incredible organization skills, dedication to
her work and reliability unmatched by her coworkers.
Michelle started her career at Arbitron in the contrast department at Tapscan, Inc and from there
became Administrative Assistant to the Customer Service Department working under my
direction. Michelle played a direct part in keeping the Customer Service Department running
smoothly by organizing events, travel, and new employee orientation amongst many other duties
that she took on. Her talents did not go unnoticed. In December of 2002 she was promoted to
Office Coordinator. While she maintained her duties in Customer Service, she took on the
additional duty of running Arbitron’s Birmingham office and working with all employees and
management. Again, planning and scheduling events, meetings, making arrangements for any
office visitors and serving as office liaison with the building management and vendors was not
an easy task. However, Michelle has the ability to make complicated time consuming
responsibilities seem simple and reasonable. She is the kind of employee who knows what needs
to be done, and “takes care of business” with little fanfare.
Michelle is a quick learner who is not afraid to take chances when appropriate but who also
knows when a more conservative approach is needed. I sincerely hope that I have the
opportunity to work with Michelle in the future. Please feel free to contact me if you have any
questions.
Sincerely,
Lee Clark Simpson
Director of Client Services, Arbitron, Inc.
205-979-0266
leeellen90@yahoo.com

7. To Whom It May Concern:
Michelle Wakefield has been an excellent employee for the two years she worked at TAPSCAN,
Inc. She has been under my supervision for one year and I have been very pleased with her
performance. Michelle is well organized and completed her duties in a timely manner. She was
always willing to take on new challenges. Her good attitude and friendly personality made her a
valuable asset to the accounting department.
Michelle's position as Contract Administrator/Accounts Receivable was terminated due to
corporate restructuring and had no bearing on her job performance.
Sincerely,
George A. Sawaya
Vice President, Controller
Tapscan, Inc.
205-987-7456

8. August 19, 2004
Subject: Letter of Recommendation
To: Whom It May Concern
To Whom It May Concern
I would like to take this opportunity to recommend Michelle Wakefield to you. Michelle has
worked with me in her current position and in a lateral position in another department for the
past 5 years. She has efficiently handled several positions rolled in to one that require self-
management and ingenuity. The nature of our business is such that it is stressful and constantly
changing.
Michelle has a most pleasant personality. She is able to deal with people effectively;
however, most courteously. She has a personality that is optimistic and cheerful and greatly
enhances any staff.
I recommend Michelle highly and feel any employer would most definitely benefit from
her many skills.
Yours Very Truly,
Mitzi Davidson
MDavidson.EBERT01@insuremail.net