Jennifer Daum is seeking a customer support position. She has 20 years of experience in customer service roles in the medical device and semiconductor industries. She is highly skilled in customer relationship development and maintenance, issue resolution, communication, and attention to detail. Her resume outlines her background in roles with increasing responsibility, demonstrating her value as a reliable, organized, and results-driven employee.

1. JENNIFER DAUM
Pleasanton, CA 94588
Home: (925) 425-0623
jenniferdj02@yahoo.com
Dear Hiring Manager,
I am a Customer Account Specialist with 20 years of experience in the medical device and
semiconductor industry.
I am highly versed in my profession and thoroughly knowledgeable in developing and
maintaining ongoing customer relationships. I provide quality service and resolve all types of
issues in an expedient manner. I am often acknowledged for my excellent communication skills
and attention to detail.
You will find that I direct my efforts toward exceeding my employer’s expectations and that I am
a valuable employee exhibited by my work history.
Please take a moment to review my resume, which outlines my background. I am seeking
employment in customer support, but would enjoy discussing other available positions for which
I am qualified.
Sincerely,
Jennifer Daum

2. JENNIFER DAUM
Pleasanton, CA 94588
Home: (925) 425-0623
jenniferdj02@yahoo.com
CAREER OBJECTIVE
Seeking a Customer Support position that will benefit from my 20 years of customer service
experience and that will enable me to use my strong communication and organizational skills.
HIGHLIGHTS OF QUALIFICATIONS
· Strong skills in time management, organization, prioritizing tasks and meeting deadlines.
· Results-driven achiever with exemplary planning and organizational skills, along with a
high degree of detail orientation.
· Highly reliable self-starter who works well independently and also in a team
environment.
· Responsible, dependable, punctual; takes pride in work.
· Demonstrates tact and professionalism during high-pressure situations.
· Exceptional listener and communicator who effectively conveys information verbally and
in writing.
· Flexible team player who thrives in environments requiring ability to effectively
prioritize and juggle multiple concurrent projects.
COMPUTER SKILLS
Computer skills include SAP release ECC 6.0, Oracle 11i, MS Excel 2013, MS Word 2013, MS
Outlook and Lotus Notes email, Acrobat PDF, 10-key by touch, 64 WPM.
PROFESSIONAL EMPLOYMENT HISTORY
Carl Zeiss Meditec, Inc., Dublin, CA 2008 to Oct 2014
Account Manager/Sales Inventory Specialist (2008 to October 2014)
· Responsible for managing the inventory of seven medical distributors in the U.S., which
included a total of 100+ systems plus accessory parts.
· Operational point of contact to track, escalate & resolve key customer issues.
· Processed 300+ transactions a month including, but not limited to, new order requests,
inventory transfer requests, demo sales, returns and exchanges.
· Managed the movement of demo systems to and from various locations across the U.S. by
working closely with a designated outside transportation agency.
· Administered an inventory-tracking report that was used for audits and reconciliation of
demo inventory.
· Maintained accurate records by updating all information centers with a current status for all
demo inventory movements.
· Assisted in creating processes and procedures applicable with ISO 9001 using the Kaizen
continuous improvement philosophy. Participates in the 5S lean program.
· Worked on special projects upon request.

3. Continued:
ATMI, San Jose, CA 1993 to 2007
(Delatech was acquired by ATMI in 1999)
Inside Sales Representative/Sales Administrative Assistant (2005 to 2007)
· Generated new leads through researching, cold calling, referrals, and marketing promotions.
· Assisted Account Managers with their forecast based on trends and customer information.
· Generated price quotations on behalf of the outside sales team.
· Maintained a customer master database to ensure accurate sales and order information.
· Coordinated with customer service for status on orders to ensure the delivery commitment to
the customer was met.
· Identified and followed up on sales leads/requests for information via company website.
· Worked on special projects upon request.
Senior Customer Account Specialist / Supervisor (1999 - 2005)
(Promoted to Customer Service Supervisor in 2004)
· Supervised three Customer Account Specialists while still maintaining my own region of
customer accounts.
· Processed, expedited and tracked customer orders. Verified order information for accuracy.
· Served as a primary interface between the Customer, Sales, Supply Chain and the
Accounting department.
· Developed and maintained positive customer relations. Ensured that customers’ requests
were handled appropriately and in a timely manner.
· Managed the maintenance of a customer master database and customer files.
· Maintained a high level of communication with both internal and external customers on the
status of orders and/or availability of products.
· Performed monthly audits and quarterly employee reviews.
Delatech, Milpitas, CA (1993 – 1999)
Accounts Payable / Accounts Receivable Specialist
· Sorted, matched and coded purchase orders to corresponding invoices.
· Audited and processed employee expense reports and company credit card bills.
· Prepared and processed weekly check runs.
· Oversaw and distributed petty cash accordingly.
· Generated and mailed invoices according to the corresponding sales order.
· Prepared bank deposits.
· Performed account reconciliations.
· Collected and allocated payments.
· Assisted with month-end / year-end closings.
EDUCATION
Milpitas High School, Milpitas, CA – High School Diploma (Graduated 1994)