Workshop presentation by Kristian Norling at Intranätverk, 20 May 2015
While improvements in search requires both resources and thorough reviews, there are some things you can do to start the journey while getting a longer-term strategy in place. Kristian Norling from Intranätverk will give a crash-course in intranet search with 7 actionable to-dos to take home.
7. “Enterprise data simply isn’t like web
or consumer data – it’s characterised
by rarity and unconnectedness rather
than popularity and context.”
Charlie Hull, Flax Blog
38. Search engine optimization
This quick reference guide outlines the method for optimizing content for the search engine to help
Ernst & Young practitioners get more accurate search results.
March 2012
A quick reference guide for Ernst & Young professionals
Search engine optimization (SEO) is a way to help you and other Ernst & Young practitioners quickly and easily find the content
you need using search.
Imagine that you are submitting a successful proposal document that Ernst & Young presented to an automotive client for internal audit
work, which you consider to be a good example. Put yourself into the shoes of the person who will be searching for an internal audit
proposal for automotive. Which of the following documents is most likely to come back in a search for “internal audit proposal
automotive”?
A. Title: 2012 Internal Audit Proposal Automotive Sweden
Summary/Abstract: This internal audit proposal was presented to a Swedish automotive client, and includes information
on our global capabilities, credentials related to the automotive services industry, Ernst & Young's
differentiators, the methodology, and the overview of knowledge and training.
B. Title: Proposal to serve Company A
Summary/Abstract: Internal audit proposal
C. Title: 120903 2004 Internal Audit Plan
Summary/Abstract: This was used to win work at Company A.
D. Title: Proposal
Summary/Abstract: Examples can be found in the CKR --> LINK.
1. Optimize core content
This relates to the main content fields in all of our content repositories, namely the title/headline, abstract/summary and
body/attachment, which are the three most important items in terms of search performance.
► First, identify a list of keywords describing the key content of the
document that has to be added to the knowledge system, and rank these
keywords. If you save documents in the knowledge system on behalf of a
stakeholder, please ask the stakeholder to provide this information.
The main goal of this step is to identify a list of search terms that
should return this document as a result.
► Second, create an appropriate title. The title should be descriptive and
contain the most important keyword(s) from the list of keywords created
in the previous step.
Example: Your defined keywords are: proposal, CCaSS, Americas,
technology, advisory. Possible good title: Americas Advisory proposal
regarding CCaSS in technology January 2012.
► Next, write an abstract (summary). If you work with a stakeholder, ask this
person to create the abstract. The abstract should summarize the content of
the document. Include the most important keywords you determined
earlier.
Note: If you have a good abstract that matches the document content, it is
likely to show up in the search results. A good abstract will also influence
the relevance of a document, determining how high in the result list it
appears.
Example of the title, abstract and
attachment/body fields in a CKR
Answer: Option A would
be the most likely to come
back in a search for
“internal audit proposal
automotive.”
68. “Enterprise search is the practice
of making content from multiple
enterprise-type sources, such as
databases and intranets,
searchable to a defined audience.”
http://en.wikipedia.org/wiki/Enterprise_search
69. SEO
@jcolman: How to Build SEO into Content
Strategy
Building the business case
CIO.com: How to Evaluate Enterprise Search
Findability Blog: Building a Business Case for
Enterprise Search