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Emotional intelligence theory

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  • 1. Iqra Azam 10-arid-300 BSIT(5-A)
  • 2. Emotional Intelligence Theory
  • 3. Content  Define Emotion  Define Intelligence  Define Emotional intelligence Theory  Difference between EQ & IQ  Emotional intelligence Model  Ability model  Mixed model  Trait model
  • 4. Emotion  The word emotion includes a wide range of observable behaviors, expressed feelings, and changes in the body state.
  • 5. Why emotions?? With out feeling and emotions we will be like robots. It is the feeling and emotions, our likes and dislikes that give our life meaning that make us happy or unhappy, fulfilled or dissatisfied and that to a large degree decide our course of action and even on our health.
  • 6. Intelligence  The ability to acquire and apply knowledge and skills.
  • 7. Emotional Intelligence  Emotional Intelligence is the ability of an individual to deal successfully with other people , to manage one’s self, motivate other people, understand one's own feelings and appropriately respond to the everyday environment . Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions.
  • 8. History  Salovey and Mayer actually coined the term emotional intelligence in 1990.  Emotional intelligence was popularized in 1995 when psychologist Daniel Goleman wrote his book, Emotional Intelligence: Why It Can Matter More Than IQ.
  • 9. What Is the Difference Between EQ and IQ?  Emotional Quotient (EQ) is a way to measure how a person recognizes emotions in himself or herself and others, and manages these emotional states to work better as a group or team.  Intelligence Quotient (IQ) is a value that indicates a person's ability to learn, understand, and apply information and skills in a meaningful way. The major difference between EI and IQ is what part of a person's mental abilities they measure: understanding emotion or understanding information.
  • 10. Emotional Intelligence Model  According to Salovey and Mayer, There are three main models of EI: 1) 2) 3) Ability model Mixed models(usually subsumed under trait EI) Trait model
  • 11. 1) Ability model  Perceiving Emotions: The first step in understanding emotions is to accurately perceive them. In many cases, this might involve understanding nonverbal signals such as body language and facial expressions.  Reasoning With Emotions: The next step involves using emotions to promote thinking and cognitive activity.
  • 12.  Understanding Emotions: The emotions that we perceive can carry a wide variety of meanings. If someone is expressing angry emotions, the observer must interpret the cause of their anger and what it might mean. For example, if your boss is acting angry, it might mean that he is dissatisfied with your work or that he's been fighting with his wife.
  • 13.  Managing Emotions: The ability to manage emotions effectively is a key part of emotional intelligence. Regulating emotions, responding appropriately and responding to the emotions of others are all important aspect of emotional management.
  • 14. 2) Mixed Model Five factor of Mixed model:  Self awareness  Self regulation  Motivation  Empathy  Social skills
  • 15. Self awareness The ability to recognize emotion and mood. The major elements of self-awareness are:  Emotional awareness: Your ability to recognize your own emotions and their effects.  Self-confidence: Sureness about your selfworth and capabilities.
  • 16. Self Regulation Control on your mood or emotion. Self-regulation involves  Self-control: Managing disruptive impulses.  Trustworthiness: Maintaining standards of honesty.  Conscientiousness: Taking responsibility for your own performance.  Adaptability: Handling change with flexibility. Innovation.  Innovation: Being open to new ideas.
  • 17. Motivation To motivate yourself for any achievement requires clear goals and a positive attitude. Motivation is made up of:  Achievement drive: Your constant striving to improve or to meet a standard of excellence.  Commitment: Aligning with the goals of the group or organization.  Initiative: Readying yourself to act on opportunities.  Optimism: Pursuing goals persistently despite obstacles and setbacks.
  • 18. Empathy The ability to recognize how people feel is important to success in your life and career. An empathetic person excels at  Service orientation: Anticipating, recognizing and meeting clients’ needs.  Developing others: Sensing what others need to progress.  Leveraging diversity: Cultivating opportunities through diverse people.  Political awareness: Reading a group’s emotional currents and power relationships.  Understanding others: Discerning the feelings behind the needs and wants of others.
  • 19. Social skills The development of good interpersonal relationships.  Influence: Wielding effective persuasion tactics.  Communication: Sending clear messages.  Leadership: Inspiring and guiding groups and people.  Change catalyst: Initiating or managing change.  Conflict management: Understanding, negotiating and resolving disagreements.  Building bonds: Nurturing instrumental relationships.  Collaboration and cooperation: Working with others toward shared goals.  Team capabilities: Creating group to achieve collective goals.
  • 20. 3) Trait EI model  Trait EI is "a constellation of emotional selfperceptions located at the lower levels of personality. "In lay terms, trait EI refers to an individual's self-perceptions of their emotional abilities. Trait EI should be investigated within a personality framework.
  • 21. Conclusion EI includes knowing what your feelings are and using your feelings to make good decisions in life. It’s being able to manage distressing moods well and control impulses. It’s being motivated and remaining hopeful and optimistic when you have setbacks in working toward goals. It’s empathy; knowing what the people around you are feeling. And it’s social skill—getting along well with other people, managing emotions in relationships, being able to persuade or lead others,”
  • 22. ANY QUESTION