This module will help you to understand the basics of Emotional Intelligence.

1. An Introduction to Emotional Intelligence
by
M Chandrachoodeshwaran

2. Thumb Rules:
Mute your Microphones
Preferred Audio Call (Please hide your video call)
Use Chat Window
Presentation will be shared in Chat Window at the end of the session
Knowledge Session

3. What is Emotional Intelligence?
Emotional intelligence is the ability to perceive, control and
evaluate emotions.
EI is the ability to perceive emotions, reason with emotions,
understand emotions, discriminate emotions, differentiate
emotions, compare emotions, balance various emotions, reflect
various emotions and manage emotions.

4. Why Emotional Intelligence?
• Physical Health Maintenance
• Mental Well Being
• Good communication in relationships
• Conflict Resolution
• Success
• Leadership

5. What does EI mean?
Emotional Intelligence does not emerge from the intellect, but from the
heart.
 Soft Skills
 Live and Let live
 Managing one’s own and others emotions
“In a very real sense we have two minds, one that thinks and one that feels.”
- Robert Henry, Xerox Company

6. “In most modern organizations degree of effectives and
productivity of any employee is determined by their degree of
Emotional Intelligence.”
- Daniel Goleman

7. 20%
80%
• Indra Nooyi
• Dhirubai Ambani
• Turknett Leadership Group
Intelligence Quotient Vs Emotional Quotient

8. Why are Emotions difficult to control?
Fight or Flight Physiology
Emotional Hijacking
Google Images Page No. 25/MEHR

9. “The amygdala can only react based on previously stored patterns. The amygdala
is a very primitive part of the brain that is basically designed for survival, rather
than problem solving in complex situation.”
Duration : three to six seconds

10. ANECDOTES
# 1 My experience with Escalator – Stimulation of right
brain
# 2 Ennangal – by M S Uthaya Moorthy – Two Scientists

11. Emotions
Aware
Unaware
Choice
Fueled
Actions
Awareness Vs Unawareness:

12. Domains of EI:
1. Self Awareness
2. Self Regulation
3. Motivation
4. Empathy
5. Social Skills

13. 1. Self Awareness:
Knowledge of self
Accurate self-assessment
Self-confidence
Emotional awareness

14. Self Awareness Competencies:
Self Awareness of own feelings
Getting Feedback to align your, self perception with that
of others
Having sufficient self esteem to be able to take risks

15. THE ABC Formula:
(A) Acknowledge – your own internal response
(B) Breathe – take deep breaths
(C) Choose Curiosity – you see, feel or need
EXERCISE

16. 2. Self Regulation
Self management includes the ability to keep disruptive emotions and impulses under
one’s own control, handling feelings to make them appropriate, realizing the reasons
behind the feelings, findings ways and means to manage negative emotions – e.g. fear
and anxieties, anger and sadness.
• Managing others
• Managing Self (Self Management)

17. Short term / situational:
Circumstances and beliefs
Kinds of People
Types of places
Times of the day
Physical state

18. Managing Self (long term):
Gratitude and abundance
Forgiveness and good seeker
Creative and humor voice
Celebrations and hobbies
Diet, reflections and meditation

19. EXAMPLES
Saina Nehwal – still practices 8 hours a day
Mahatria – Everyday measuring his performance,
growth and wellness
Malathi Holla – A para Olympic championship –
practices everyday for two hours

20. 3. Motivation
Achievement Drive
 Initiative
 Optimism
 Learning Orientation

21. EXAMPLES
Ussain Bolt
Vinobha Bhave
Sakunthala Devi

22. 4. Empathy
Compatibility of Emotional state of minds
Caring for other people and a desire to help them
 Cognitive Empathy
 Emotional Empathy
 Compassionate Empathy

23. Compassionate Empathy:
“With this kind of empathy we not only understand a person’s difficulty
and feel with them, but are spontaneously moved to help, if needed.”
Emotional Empathy:
“when you feel physically along with the other person, as though their
emotions were contagious.”
Cognitive Empathy:
Simply knowing how the other person feels and what they might be thinking.
Sometimes called perspective-taking.”

24. EXAMPLES

25. ANECDOTE
# Why Doctors of sued in the United States of America?

26. 5. Social Skills
 Communication
 Developing Others (70% practical, 20% Coaching, 10% Formal)
 Persuasion Vs Influence (influence – behavior, persuasion-belief)
 Catalyzing Change
 Building Bonds
 Collaborate and Cooperate (Empowerment, Engagement)
 Manage Conflicts
 Leadership

27. FEEF Model:
o Focused Listening
o Empathetic with the speaker
o Emotional response should be controlled
o Feedback and interpretation

28. EDGE Model:
o Expressing emotions verbally
o Describing situation exactly
o Giving consequences clearly
o Expressing action clearly

29. FURTHER READINGS:
o Emotional Intelligence in Leadership - from MindTools.com
o https://blog.heartmanity.com/the-three-kinds-of-empathy-emotional-cognitive-compassionate
o https://www.linkedin.com/pulse/20141007070709-15723564-the-5-main-domains-of-emotional-intelligence
CREDITS:
Emotional Intelligence Specialist by MEHR

30. REACH ME AT:
M CHANDRACHOODESHWARAN
9994307364
7667502961
chandrachoodanm@gmail.com