Business readiness is about preparing organizations and individuals for changes resulting from project delivery. It involves analyzing readiness, raising awareness of upcoming changes, and providing support during and after implementation. Key aspects of business readiness include engaging stakeholders, training users, communicating changes, and providing support such as help desks. Case studies demonstrate how organizations have effectively implemented business readiness programs for new technologies, workflows, and other changes through phased rollouts, showcasing benefits, and addressing potential concerns through various training and support methods. Lessons from past projects emphasize the importance of business readiness in ensuring smooth transitions and embedding changes.

1. Business Readiness
Business Readiness:
Success | project delivery | change
Abi Williams, Hazel Carter & Fiona Nicol

2. Business Readiness
•Introductions and Welcome
•Portfolio view
•Case studies
•Wrap up
• How does Business
Readiness fit into the
Change workstream?
• What is it?
• Why is it important?
• What does it mean to you?
• How effective can it be?
• Lessons learned?
Agenda

3. Business Readiness
Living the dream! Bumpy rides?
Soft landings; hard landings

4. Business Readiness
1. When you deliver a project who do you need to think
about?
2. What methods would you use to mitigate concerns
over the changes a project might deliver?
3. How do people react to change?
4. What are the most common emotions?
5. How do you think you might address those emotions
and what methods would you use?
Quiz

5. Business Readiness
The heatmap
0
1
2
3
4
5
6
7
8
9
Feb Mar Apr May Jun Jul Aug Sep Oct Nov
Project Portfolio 2016/17 - Firm 'Change' Heatmap

6. Business Readiness
Preparedness is key
Phasing the project
Stage 1 Stage 2 Stage 3 Stage 4
• Concept
• Review of
lessons from
other projects
and
programmes
• Design
• Readying the
business
• Show and
Tells
• Early
anticipation
• Pre-
handover
• Operational /
BAU
readiness
• Meticulous
planning
• Unfreezing
• Aftercare
• Early life
support
• Data review
• Transition
• Issues
• Re-freezing
Go live
Hearts and Minds

7. Business Readiness
Business Readiness approach
when implementing change:
Analyse
Awareness
Support
How does Business Readiness fit into the Change workstream

8. Business Readiness
https://www.youtube.com/watch?v=r8s85OvjWgI
Training and Business Readiness

9. Business Readiness
equippi
Case study – Mobile & Remote Working Programme
OPERATING
SYSTEM
TECHNOLOGYMOBILITY
How What When Lessons Learned
• Presenting
options to SG
• Genius Bar
• Detailed
logistics
planning
• Roll out new
technology
• Training
• Support
• Engagement
• Early Adopters
• Showcase
• Genius Bar
• Training
• Comms
• Floor by floor
• Start August &
finish October

10. Business Readiness
Case study – implementation of new workflow
FURTHER
MATTERS
CLIENT &
.1 MATTER
TARGET
How What When Lessons Learned
• Different
learning
methods
• Minimal impact
• Small
dedicated
project team
• Engagement
key
stakeholders
• Keep it simple
• Soft landing
• UAT
• Show and
Tells
• Day 1 desk
drop
• E-learning
module
• Consider other
firm wide
impact
changes

11. Questions

12. Business Readiness
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