The document is an agenda for a presentation on implementing agile processes for IT projects. It introduces the presenter and their theme of growing through change. It advocates adopting industry best practices and processes to increase sales, customer experience and staff loyalty. The value of having a simple, customizable process is discussed. Scrum is presented as an agile methodology involving short sprints and frequent customer involvement. Non-customer focused work, milestones, deliverables and the roles of a cross-functional team are reviewed as key process components. The presentation concludes with a recommended TED talk and time for questions.