The concept of the quality of management is widely used in literature, although it has not been clearly defined. Authors define this concept and its scope in various ways. In the article the main areas of the application of the quality of management are discussed and a definition is proposed. The article also presents the classification of determinants of the quality of management and the framework evaluation model, which can serve to operationalize the concept. The article may be a starting point for the development of a detailed model of the evaluation of the quality of management in the enterprise.

1. Quality Festival 2014
Sławomir Wawak
The Concept of the
Quality of Management Evaluation
© Sławomir Wawak, 2014

2. Quality of Management (QofM)
How important „of” is?
• Commonly used, rarely defined
• Way of differentiation from
the competitors
• Learnt management
methods and passion
for continuous improvement
• Managing company
as a service
© Sławomir Wawak, 2014 2
Quality in company
Quality of
management
Quality of
performance
65 - 90%

3. Results oriented approach
• High quality of management will improve key
performance results
therefore:
• Company has high quality
of management , if it
shows good key
performance results
WRONG!
© Sławomir Wawak, 2014 3
Performance
results
Failure of
competitors
Quality of
management
Changing
fashion
Financial
markets
Others

4. Deterministic approach
(static)
• QofM - the degree to which a set of inherent
characteristics of the coordinated action concerning
company management and supervision, meets the
needs and expectations of stakeholders
• Requires catalogue of characteristics
• Formalized, bureaucratic
• Easier to audit and study
© Sławomir Wawak, 2014 4

5. Continuous improvement approach
(dynamic)
• QofM - decision-making process to improve the
functioning of all dimensions of the company, taking
into account the needs and expectations of
stakeholders
• Oriented on organizational culture change
• Empowering, decentralised
• Evolutionary, long-term process
© Sławomir Wawak, 2014 5

6. What determines QofM?
• Current and applied strategy, personal commitment,
encouraging enterprising attitudes, active
communication, stimulation of continuous
improvement… (more in paper)
• Determinants and relations between them
• Synergistic effect
• Systems approach required
© Sławomir Wawak, 2014 6

7. Framework model for assessing QofM
© Sławomir Wawak, 2014 7

8. Questions to be answered
• What is the most efficient model of QofM
improvement?
• How ISO standards facilitate QofM improvement?
• How QofM impacts quality of life?
• What is optimal economically viable QofM level?
• How should we teach future managers?
© Sławomir Wawak, 2014 8

9. Thank you!
• Sławomir Wawak, Ph.D.
Cracow University of Economics, Poland
wawaks@uek.krakow.pl
http://wawak.pl/en
© Sławomir Wawak, 2014 9