,

1. MODELS OF ORGANIZATIONAL EFFECTIVENESS

2. Traditional –Effectiveness Indicators
organization
Products &
services
Resource inputs
Resource
based
approach
Goal
approach
Internal
processes
approach

3. • Resource based indicators:
– Bargaining position
– Decision making
– Managerial intelligence
– Respond to changes
Process based indicators:
– Adaptive culture
– Operational efficiency
– Growth of employees
– Communication channels
Traditional effectiveness Indicators

4. • Goal based indicators:
– Profitability
– Market share
– Growth
– Social responsibility
Traditional effectiveness Indicators

5. Modern Effectiveness Indicator
Balanced Score Card
Overall
Mission
Financial
Internal
Processes
Learning
and
growth
Customers

6. Perspectives
• GOALS & PERFORMANCE MEASURES
– Financial perspective
• How do we look to shareholders?
– Customer perspective
• How do customers see us?
– Internal Business perspective (BPR)
• What must we excel at?
– Innovation & Learning perspective
• Can we continue to improve & create value?