1. ..REBECCA GREEN

8549 MOSS POINTE TRAIL NORTH JACKSONVILLE, FL 32244 (904)-382-4032 GREENBECCA@ATT.NET
PROFILE
I am a loyal and hardworking professionalwith over 15 years of experience related to this field. With past professionalexperiences I have a proven
track record of being an asset and contributor. I possess an appetiteto grow while effectively managing all tasks with little to no supervision.
Currently, I am seeking a position where I can thrive and use my skills to help benefit an individual, business or company.
BANKRUPTCY LOSS MITIGATION MORTGAGE
CORE COMPETENCIES
•Bankruptcy •Loss Mitigation •Customer Service
•Problem Solving •Account Managing •Microsoft Office
•Mortgage   •Debt Collection •Loans
•Communication   •Finances •Property Reports/Appraisals
•Negotiation   •Data Entry •Bankruptcy Court
PROFESSIONAL EXPERIENCE
UF HEALTH
Surgical Coordinator January 2014-Present
• Serve as liaison between thesurgeon, patient, and Operating Room Team.
• Hold accountability in scheduling appointments for patients and monitoring the surgeon's schedule to ensure there are no overlapping
appointments.
• Verify patient insurance coverage, determine if referral or authorization for surgery is required.
• Prepare and provide pre-op patient packet either in person or by mail.
• Advised and counseled patient regarding food, fluid and medication intake and restrictions prior to surgery.
HOMEWARD RESIDENTIAL/AMERICAN HOME
Bankruptcy Loss Mitigation/TeamLead June 2012 – May 2013
• Senior Team Lead of 22 associates in the Bankruptcy Loss Mitigation Center; trained and coached retention specialist.
• Mitigated loss by assisting borrowers with finding solutions to retain homeownership via HAMP, HAUP, TraditionalModifications, and
Bankruptcy.
• Responsible for quality assurance call monitoring of each associate and provide training, positivefeedback, and mentoring.
• Served as a liaison to coordinate with multiple departments and notify customers of loan modification decisions, account status, timelines, touch
points, obligations and alternative solutions (i.e., short sales or deeds in lieu).
• Responsible for my team maintaining a monthly average of 60 submissions and 25 approvals with 90% data quality and 95% voice quality.
Loss Mitigation Negotiator/Account Manager December 2012 – May 2012
• Maintained activities on all accounts and collected daily data in all delinquent accounts.
• Reviewed loss mitigation files in a timely manner to determine if theborrower qualifies for a loss mitigation option.
• Educated borrowers and realtors about the Home Affordable Modification Program, loan modification program, repayment plan, and forbearance
workout options, as applicable.
• Evaluated and negotiated loan modification terms in accordance with departmentalguidelines and delegated authority levels as set forth by
servicer/client/investor/insurer.
• Prepared and followed target goals and maintained a proper queue at all times.
FLORIDA DEFAULT LAW GROUP
Bankruptcy Specialist October 2007 – June 2009
• Managed bankruptcy proceedings on assigned cases.
• Structured Proof of Claims in order to file with the Bankruptcy Court.
• Maintained accurate correspondence with various mortgage servicers concerning case information including updated of client systems.
• Reviewed bankruptcy plans to ensure clients were accurately provided for including the filing of objections if necessary to p rotect interest.
• Managed clients on New Track, reconciled monthly billing reports, and maintained monthly KPI reports.
ABN AMRO MORTGAGEGROUP
Bankruptcy Specialist/Loss Mitigation June 1998 – October 2007
• Proficiency and experience with Chapters 7, 11, and 13 bankruptcy policies and procedures.
• Maintained accurate correspondence with various bankruptcy courts, attorneys, and trustees concerning case information.
• Prepared preand post petition reinstatement and payoff figures upon request by either debtors or attorney correspondence.
• Prepared and reconcile escrow accounts to ensure proper accounting and shortages are recovered throughout the term of thebankruptcy both pre
and post petition.
• Reconciled payment disputes, proof of claim objections and provide responses to various trustees.