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Building Economical Simulators
Dr. Kira Radinsky, CTO & Co-founder
2
Customer Lifecycle Intelligence
Predictive
Marketing
Predictive
Customer Success
Predictive
Sales
3
Uriel’s Journey
IT Senior Director
IT
?
IT
Are
demographics alone
enough for predictions?
4
Customer Lifecycle Intelligence
Articles read
Social Posts
access
NAC
Network Access Control
Access Control Solutions
Physical Security
Unmanaged Servers
What is Dell Reading About?
Month
Identity Management
Is It the Right Time to Contact Dell?
Trend Analysis: Is it the Right Time?
What is Uriel Writing About?
14
You Get a Summary Screen
IT Senior Director
IT
Lead Twitter Topic Fit
IT
Low Influencer
Company Interest Trend
High
Integrated in
Salesforce and Marketo
15
Customer Lifecycle Intelligence
Articles read
Social Posts
Website Interactions
Webinar Attendance
Uriel’s Website Visitation Patterns
Webinar
Email Response
Contact Me
Call
2nd Interaction
87%
10%
69%
34%
17
Dynamic Predictive Lead Scoring
IT Senior Director
IT
IT
18
Customer Lifecycle Intelligence
Articles read
Social Posts
Website Interactions
Webinar Attendance
Campaign ResponseEmail Response Time
19
Historical Response Analysis
Response Time
Fast Response: 70%
Slow Response: 30%
20
How Fast Does Uriel Respond?
Fast Response: 70%
Slow Response: 30%
Response Time
21
Lead Score Changes Automatically
IT Senior Director
IT
IT
Slow ResponseResponse Rate
Responds to Emails?
22
How Fast Does Uriel Respond?
Response Time
Mid Response: 60%
23
Several Factors Make Him an “A” Prospect
IT Senior Director
IT
IT
Medium ResponseResponse Rate
Responds to Emails?
24
Customer Lifecycle Intelligence
Articles read
Social Posts
Website Interactions
Webinar Attendance
Campaign ResponseEmail Response Time
Support Cases
Usage Patterns
Cases with High Severity
Usage of basic authentication
Usage of advanced NAC feature
Uriel’s Engagement and Usage Level?
26
Predictive Customer Success: Renewals
FAQ Campaign
How To Ramp-Up Campaign
Cases with High Severity
Usage of basic authentication
Usage of advanced NAC feature
Uriel’s Engagement and Usage Level?
28
Predictive Customer Success: Renewals
Good candidate for Upsell campaign
Upsell Campaign – did you see our new features?
Success Model
Opportunity
Score + Insights
Wins Losses
Internal Data Sources
External Data Sources
Demographics
Firmographics
Behavioral
30
On-the-spot Predictive Scoring + Insights
Update
1x/week
1x/min
31
Insights from Historical Data Analysis
32
Installed in <1hour
Qualified Pipeline Renewal Rate
1.75x
Conversion Rate
2x +10%
Easy Install, Fast Time to Value
150 years of news articles
Billions of tweets
Millions of web searches
Event1
Merchant shipCollide
Tanker
05/25/2010
11:00
SingaporeLocation
Action
Time-
frame
Event2
spill
05/25/2010
15:00
Action
Time-
frame
Time
“Tanker and merchant ship
collide”
“Oil spill off Singapore”
Oil
Location Singapore
Event1
Go up
Gas prices
05/25/2010
11:00
Action
Time-
frame
Event2
spill
05/25/2010
15:00
Action
Time-
frame
Time
“Oil spill off Singapore”
Oil
Location Singapore
“Gas prices go up”
Causality GraphCausality Graph
Simulating the Market
Connecting Macro & Micro Economics
Thank You!

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Building Economical Simulators

Editor's Notes

  1. Mainstream economic theory models the world in a single almost static model. In this talk, I will present how to mine the ever changing web, flows of information in company’s internal data to build dynamic micro and macro economic models. I will share algorithms that mine millions of data points and news to build simulators from text and other unstructured data. I will share some of our customer results of using those models to boost their revenue by 10-30%.
  2. Many marketers use very limited data to target prospects and segment their lists but the buying cycle is changing and there is a wealth of data and powerful tools out there that you Mr./Ms. Marketers can use to be more effective (uncover hidden "gold" in your Marketo & CRM, deliver more SQLs, increase conversions, make Sales team happy). Then go into Uriel example to illustrate the point.
  3. We are a security company trying to sell to Dell
  4. We did all the work for you behind the scene! You just get this summary page!
  5. Additional Data Points: Intent Product installs: online and offline
  6. Additional Data Points: Intent Product installs: online and offline
  7. Explain that this is the conversion and how many deals! Find hidden sweet spots
  8. So I started collecting more and more data – we got all the NYT data from 1850 till today, social and real-time media, and human web behavior.
  9. I was trying to teach the computer to find and understand human text and learn causality patterns from it. It was looking for patterns like: “Colorado Flooding Imperils Oil and Gas Sites, Causes Spill” “Texas oil pipeline fire causes evacuation of town near Dallas” “oil causes war” I believed if we could model the cause and effect of every possible event – we can start predicting better. So for each event reported we started automatically finding who performed the action, who the action was performed on and using what instrument and we started building a model of those causalities.
  10. I was trying to teach the computer to find and understand human text and learn causality patterns from it. It was looking for patterns like: “Colorado Flooding Imperils Oil and Gas Sites, Causes Spill” “Texas oil pipeline fire causes evacuation of town near Dallas” “oil causes war” I believed if we could model the cause and effect of every possible event – we can start predicting better. So for each event reported we started automatically finding who performed the action, who the action was performed on and using what instrument and we started building a model of those causalities.
  11. Causality Graph Building Built on 20 machines 300 million nodes 1 billion edges 13 million news articles in total
  12. Let’s take this one step further! Predict the behavior of a complex market. Learning across industries What to do when you get to a new industry? Collaboration between companies/ channels/ distributors Two distributors are turning to the same customers – prevent this (How do we suggest the same lead to several companies)