Social media: new opportunities
                 and challenges for FE college
                        communications
    ...
A little about me ...

 • 5 years working for University of Warwick, UK
 • 2 years as Head of Research-TV
 • Vice Chair CI...
Today

        What is social media and
         why is it important?

    What does this mean for PR
    professionals in...
Meet your new best friend
Part 1



 What is social media and
  why is it important?
What is social media?
What is social media?

 Blogs     Micro-blogging           Wikis
Social bookmarking   Online video
                       ...
What is social media?


“A social trend in which people use
technologies to get the things they need from
each other, rath...
How are communications changing?
We are moving from ...
... to ...
... interruptions are not welcomed
For education this means ...


• Information is everywhere
• Information is free
• Colleges and universities are no longer...
Part 2



What does this mean for PR
 professionals working in
       education?
The facts ...

• More popular than email
• Fastest growing online sector
The facts ...

   Facebook
   • 95 million accounts at beginning of 2009
   • Massive global growth 2008-09:
      • Italy...
The facts ...

• Most popular on YouTube: 122,000,000 views
• 300,000,000 MySpace accounts
• 14 billion comments on MySpac...
Technology part of life for children
So, for you this means ...


    Your audience is
     already there!
   (and probably already
     talking about you)
New opportunities for ...

• Listening
• Monitoring your reputation
• Understanding your ‘customers’
• Identifying PR oppo...
How does it change our role?

• More ‘noise’ to listen to – need tools!
• Different channels = different approaches
• More...
Part 3



How might this impact on press
    and media relations?
CIPR Education & Skills Group study


• Where are we now?
• What do journalists want/use?
• How do internal management str...
The survey

• March – May 2009
• 153 responses
• 46% FE; 54% HE
• Approx 1/3 press and media relations roles
• 56% HE resp...
Target audience for press release (FE)
Use of online media for press (FE)
PR and web in same directorate
• Same directorate: 73% in FE, 84% HE
PR and web in different directorate
In conversation ...
• Personal use = greater professional use
• ‘We plan to do this but ...’
• ‘Journalists prefer telepho...
Social media to source stories ...
Video clip came from YouTube
Social media to source stories ...
Photo appeared in Guardian and on iPlayer
Social media to reach journos?

Rory Cellan-Jones, BBC
Digital Britain conference in April
He ‘tweets’ ...
Social media to reach journos?

Joanna Geary, The Times
Shares the order in which she checks
everything in the morning ...
Thank you - questions?


  Tracy Playle BA MA DipCIPR MCIPR
 tracy@picklejarcommunications.com
              @picklejar
  ...
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Social media: new opportunities and challenges for FE college communications

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Presentation delivered to regional groups of the Association of Colleges (AoC), July 2009. Please note that images used in this presentation must not be copied and re-used. Many of them can individually be purchased through istockphoto.

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Social media: new opportunities and challenges for FE college communications

  1. 1. Social media: new opportunities and challenges for FE college communications A briefing for the Association of Colleges July 2009 Tracy Playle MCIPR tracy@picklejarcommunications.com
  2. 2. A little about me ... • 5 years working for University of Warwick, UK • 2 years as Head of Research-TV • Vice Chair CIPR* Education and Skills Group • Started my own company in 2007 • Now spend my time: a) ‘doing’ communications work (inc. Becta) b) helping others understand social media *Chartered Institute of Public Relations, the professional body For PR practitioners in the United Kingdom: www.cipr.org.uk
  3. 3. Today What is social media and why is it important? What does this mean for PR professionals in education? How might digital media impact on press and media relations?
  4. 4. Meet your new best friend
  5. 5. Part 1 What is social media and why is it important?
  6. 6. What is social media?
  7. 7. What is social media? Blogs Micro-blogging Wikis Social bookmarking Online video Forums Podcasts Slidecasts Social networks Individuals in conversation with other individuals, online
  8. 8. What is social media? “A social trend in which people use technologies to get the things they need from each other, rather than from traditional institutions like corporations.” Charlene Li and Josh Bernoff, Groundswell
  9. 9. How are communications changing?
  10. 10. We are moving from ...
  11. 11. ... to ...
  12. 12. ... interruptions are not welcomed
  13. 13. For education this means ... • Information is everywhere • Information is free • Colleges and universities are no longer the only place to find ‘expertise’ and learning materials • ‘Partners’ in learning rather than providers of learning • Changes in teaching and learning methods (e-learning) • Demand for ‘personalised’ learning • Individuals want to communicate with individuals, not with organisations
  14. 14. Part 2 What does this mean for PR professionals working in education?
  15. 15. The facts ... • More popular than email • Fastest growing online sector
  16. 16. The facts ... Facebook • 95 million accounts at beginning of 2009 • Massive global growth 2008-09: • Italy: 2900 % • Spain: 600 % • France: 400 % • Switzerland: 400 % • Argentina: 2000 % • Indonedia: 600 % Source: www.insidefacebook.com
  17. 17. The facts ... • Most popular on YouTube: 122,000,000 views • 300,000,000 MySpace accounts • 14 billion comments on MySpace • Wikipedia: >10,000,000 articles • Wikipedia: >75,000 contributors • According to a survey in the UK, the term ‘social networking site’ was recognised more by parents than children, this means ...
  18. 18. Technology part of life for children
  19. 19. So, for you this means ... Your audience is already there! (and probably already talking about you)
  20. 20. New opportunities for ... • Listening • Monitoring your reputation • Understanding your ‘customers’ • Identifying PR opportunities • Communicating directly with individuals • Capturing positive feedback • Identifying an emerging crisis (or causing one!) • Getting your brand out there by yourself • Joining up with e-learning activities
  21. 21. How does it change our role? • More ‘noise’ to listen to – need tools! • Different channels = different approaches • More ‘noise’ to cut through • Individuals want to speak with individuals • Intermediary instead of spokesperson • Need basic understanding of web development • Does the press release work in this world? • Reduced reliance on the journalist (?)
  22. 22. Part 3 How might this impact on press and media relations?
  23. 23. CIPR Education & Skills Group study • Where are we now? • What do journalists want/use? • How do internal management structures impact on practice? • What does ‘good’ look like? • How can we make this happen?
  24. 24. The survey • March – May 2009 • 153 responses • 46% FE; 54% HE • Approx 1/3 press and media relations roles • 56% HE respondents write press releases • 94 % FE respondents write press releases • 79 % publish press releases online themselves • >60% adapt press releases for online use
  25. 25. Target audience for press release (FE)
  26. 26. Use of online media for press (FE)
  27. 27. PR and web in same directorate • Same directorate: 73% in FE, 84% HE
  28. 28. PR and web in different directorate
  29. 29. In conversation ... • Personal use = greater professional use • ‘We plan to do this but ...’ • ‘Journalists prefer telephone’ • Social media can be a distraction and create too much work • Social media is forcing us to move faster • Social media is doing away with mainstream journalism • Barriers to use of social media: • technical (blocking) • skills • resource (time/staff) • don’t think journalists want this approach • can’t keep up with pace of change • management lack of understanding • management structures • IT department is ‘all powerful’
  30. 30. Social media to source stories ... Video clip came from YouTube
  31. 31. Social media to source stories ... Photo appeared in Guardian and on iPlayer
  32. 32. Social media to reach journos? Rory Cellan-Jones, BBC Digital Britain conference in April He ‘tweets’ ...
  33. 33. Social media to reach journos? Joanna Geary, The Times Shares the order in which she checks everything in the morning ...
  34. 34. Thank you - questions? Tracy Playle BA MA DipCIPR MCIPR tracy@picklejarcommunications.com @picklejar www.picklejarcommunications.com

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