Where are we now
    and what are the
     barriers to best
           practice?
   Social and digital media for PR in
   ...
The study: what are we doing?



• Where are we now?
• What do journalists want/use?
• How do internal management structur...
The study




               
Today   July   5 November
Today




• What you told us – survey
• What you told us – qualitative research
• What journalists have told us
First – some questions




Is online media challenging you
     to develop new skills?
First – some questions




Do you feel you are developing
     new skills in online
      communications?
What you told us - survey

• March – May 2009
• 153 responses
• 46% FE; 54% HE
• Approx 1/3 press and media relations role...
What you told us - survey


We asked ...
• Whether you write press releases
• Whether they go online
• Who puts them onlin...
What you told us - survey
Target audience - FE
What you told us - survey
Target audience - HE
What you told us - survey
Use of online media for PR - FE
What you told us - survey
Use of online media for PR - HE
What you told us - survey
Line management of PR and web (same)
 • Same directorate: 73% in FE, 84% HE
What you told us - survey
Line management of PR and web (different)
Another question ...




Do you monitor online media to
listen to what is said about your
             brand?
Another question ...




 Do you monitor social media to
listen to what is said about your
             brand?
Another question ...




Do you monitor social media to
    spot PR opportunities?
What you told us – qualitative research
• Personal use = greater professional use
• ‘We plan to do this but ...’
• ‘Journa...
Another question ...




  Do you think journalists use
social media more than you do?
What journalists told us




A mixed bag!
An example ...

Video clip came from YouTube
An example ...

Photo appeared in Guardian and on iPlayer
An example ...

Rory Cellan-Jones, BBC
Digital Britain conference in April
He ‘tweets’ ...
An example ...

Joanna Geary, The Times
Shares the order in which she checks
everything in the morning ...
Another question ...




Can you afford to do nothing?
Another question ...




Can you afford the resource
 needed to do something?
Another question ...




What are the barriers to
 progress and change?

    Over to you ...
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Where are we now and what are the barriers to best practice?

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Social and digital media for PR in the Higher and Further Education sector

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Where are we now and what are the barriers to best practice?

  1. 1. Where are we now and what are the barriers to best practice? Social and digital media for PR in the Higher and Further Education sector Tracy Playle MCIPR Vice Chair CIPR Education & Skills Sector Group tracy@picklejarcommunications.com
  2. 2. The study: what are we doing? • Where are we now? • What do journalists want/use? • How do internal management structures impact on practice? • What does ‘good’ look like? • How can we make this happen?
  3. 3. The study    Today July 5 November
  4. 4. Today • What you told us – survey • What you told us – qualitative research • What journalists have told us
  5. 5. First – some questions Is online media challenging you to develop new skills?
  6. 6. First – some questions Do you feel you are developing new skills in online communications?
  7. 7. What you told us - survey • March – May 2009 • 153 responses • 46% FE; 54% HE • Approx 1/3 press and media relations roles • 56% HE respondents write press releases • 94 % FE respondents write press releases • 79 % publish press releases online themselves • >60% adapt press releases for online use
  8. 8. What you told us - survey We asked ... • Whether you write press releases • Whether they go online • Who puts them online • Whether you adapt your press releases online • What ‘social’ media you use for media relations • About management structures for PR and web • Your views on impact of different management structures for PR and web development
  9. 9. What you told us - survey Target audience - FE
  10. 10. What you told us - survey Target audience - HE
  11. 11. What you told us - survey Use of online media for PR - FE
  12. 12. What you told us - survey Use of online media for PR - HE
  13. 13. What you told us - survey Line management of PR and web (same) • Same directorate: 73% in FE, 84% HE
  14. 14. What you told us - survey Line management of PR and web (different)
  15. 15. Another question ... Do you monitor online media to listen to what is said about your brand?
  16. 16. Another question ... Do you monitor social media to listen to what is said about your brand?
  17. 17. Another question ... Do you monitor social media to spot PR opportunities?
  18. 18. What you told us – qualitative research • Personal use = greater professional use • ‘We plan to do this but ...’ • ‘Journalists prefer telephone’ • Social media can be a distraction and create too much work • Social media is forcing us to move faster • Social media is doing away with mainstream journalism • Barriers to use of social media: • technical (blocking) • skills • resource (time/staff) • don’t think journalists want this approach • can’t keep up with pace of change • management lack of understanding • management structures • IT department is ‘all powerful’
  19. 19. Another question ... Do you think journalists use social media more than you do?
  20. 20. What journalists told us A mixed bag!
  21. 21. An example ... Video clip came from YouTube
  22. 22. An example ... Photo appeared in Guardian and on iPlayer
  23. 23. An example ... Rory Cellan-Jones, BBC Digital Britain conference in April He ‘tweets’ ...
  24. 24. An example ... Joanna Geary, The Times Shares the order in which she checks everything in the morning ...
  25. 25. Another question ... Can you afford to do nothing?
  26. 26. Another question ... Can you afford the resource needed to do something?
  27. 27. Another question ... What are the barriers to progress and change? Over to you ...

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