1. Curriculum Vitae
Elizabeth Marie Brickland
May 1980
Residential address
7A Bishop Street
Green Bay
AUCKLAND
0604
Mobile 022 4144 979
CareerSummary
I started my career journey as an Admin assistant before being quickly promoted to the Admin team leader, this role
developed my organisational skills which prompted my desire to become a PA. I succeeded in secretarial roles over a time
period of four yearsbefore stepping into IT. While working for insurance and oil industry corporates I developed my technical
skills over the next seven years from entry level to a 2nd level desktop technician. I am tenacious and committed to achieving
high end results.
ProfessionalCompetencies
Management - I performed well as Team leader for the admin team of the company, supervising a team of five for one year.
Resolving team disputes, raising team moral and strengthened team relationships. I supported team to ensure targets were
either met or beaten.
Written Communication - I have frequently had to communicate via email during my work experience. As a secretary and a
PA it was vital that my communication be clear and concise as at the time I communicated with contacts whose first
language was not English. During my IT career communication via email was essential as some clients who required
support were in different time zones.
Oral Communication - I have a pleasant and well-spoken voice which combined with quick thinking has benefitted my
career working within busy receptions and IT environments.
Sales - For a short time during 2011 and 2012 I worked as an Avon sales rep and came up with a few initiative ideas for
pushing sales, producing regular sales. I introduced myself to the area by doing a leaflet drop explaining who I was and that
I was their individual “Avon calling” rep I included a free tea bag and biscuit encouraging people to buy from me over other
agents in the area. I delivered one very large sale from a new lead in China by placing an advert in an expat forum.
Information Technology - I have worked in five different IT roles, developing my knowledge and skills. Whist working in a
desktop support technician role I created software and implemented a system for imaging computers thereby increasing
productivity. I have been a routine user of a variety of computing packages for IT Support and completed two Microsoft
Certified Professional Qualifications and training courses.
ProfessionalExperience
Oct 2013 – Present Day Promapp NZ
Adhoc Admin Assistant
 Updating databases with confidential and relevant information.
 Locate and correct data entry errors within database.
 Collating marketing information for CIO summit.
 Writing up written notes from CIO summit.
 Making delegate tags for CIO summit.

2.  Removing duplicate entries from CRM.
 Locate and remove confidential information within CRM.
 Ensuring database accurately reflect data for use in CRM.
 Liaising with clients.
 Reconciling director’s credit card statements.
Nov 08 – June 2010 Fujitsu New Zealand Auckland
Level 2 SeniorService Desk Analyst/2IC
 An escalation point for senior and 2nd line technical issues.
 Technical mentor to the 1st line team.
 Ensure a high level of Customer Focus by the team.
 Ongoing process improvements suggestions.
 Incident and Problem Management.
 Ensuring processes and procedure are followed.
 Liaising with various business units.
 Working in an ITIL environment.
Jul 05 – Sept 08 ISN Solutions (London onsite at KPDL Oil )
Desktop Support Technician
 Provide second level technical support for desktop computing environments.
 Provide third level technical support for serversduring absence of on-site System Engineer.
 Provide second level technical support and administration of the PBX, network, and video conferencing systems.
 Provide MS Office application support to the user community.
 Manage office moves and changes.
 Escalate issues where necessary to ISN second line support.
 Provide printer support. Manage new desktop installations and builds.
 Execute all functions in line with IT&T Strategy, policies and procedures.
 Provide support for users at remote offices via Management console for citrix
Mar 05 - Jun05 Mediaedge:CIA (London 3 month contract)
Desktop Support Technician
 Provide support for IBM desktops, laptops and HP printers. This included building pc and visiting user's to provide desktop
support when the issue could not be resolved immediately via remote control.
 Provide a good level of technical knowledge with Windows XP, MS Office 2003. Within this role there was a large amount of
call logging and also providing technical support.
 Have worked over shift hours and contributed to work at weekends.
 Provide support for Lotus Notes and had basic introduction to Domino Administrator.
 Provide a good level of support of software supplied by Third Party Software Company.
 Remote support provided using DameWare.
 Supporting for IBM desktops, laptops and HP printers. This included building pc and visiting user's to provide desktop support
when the issue could not be resolved immediately via remote control.
2001–2005 Legaland General Insurance (Greater London)
Support Technician June 03 – Jan 05
 Provide technical expertise and consultancy within the specialized environment so that problems received can be resolved
to the customer’s satisfaction, within the agreed service levels.
 Maintain a broad knowledge of Legal and General systems infrastructure to enable the prompt resolution of problems,
support and administration requests within agreed service levels.
 Ensure all support and maintenance provided to the society by third party suppliers and contractors, under the individual’s
control, is delivered within agreed service levels.
 Escalate problems likely to cause an extended service outage, and service levels not being met, according to procedures in
place.

3. Senior e-Forms Designer (FLAGS Programme) July 02 – June 03
 Created e-forms to high standards, involving a large amount of problem solving and dedication to the task.
 Position involved working under pressure to resolve problems quickly e.g. immediate amendments to ‘live’ forms after user
feedback.
 Supervising second e-Form designer.
 Producing weekly statistics for FLAGS manager.
 Liaised with clients to ensure forms were designed to their satisfaction. (Satisfaction surveys were also undertaken to ensure
all clients were happy with the service they received.)
BIS Administrator, Nov 01 – July 02
 Assisted PA to BIS, IT Director, often working with a pressurized environment to meet short/important deadlines.
 Worked closely with the BIS director and sometimes took on mini projects for her, analyzing information and using logical
thinking.
 Assisted all PA’s to Direct Reports of BIS Director. I under took a variety of tasks and was always willing to take on
challenges and learn new skills.
 Produced an interactive guide to BIS Director IT Office.
 Spent a week on the IT Help Desk to help with the increase in calls due to Protection Choices software, which was causing
problems for IFA’s.
2000–2001 Product Assessment London Junior Secretary
 Assisted the Office PA, the Marketing Coordinator and the Sales Manager.
 HTML, Pow erPoint and Dreamw eaver training.
 Liaised w ith clients in Taiw an on a daily basis.
 Produced presentations and quotations.
 Regularly managed a high volume of office calls.
1999–2000 Mobile Telecom London Team Administration Leader
 Managed the administration department for the company. Supervising a team of five people.
 Responsible for resolution of basic computer/IT problems.
 Frequently managed busy reception desk, w ith many customer interactions.
 Managed the monthly bill run.
Education
2008 Microsoft Certified Professional Qualifications
 Exam Name/Description: Supporting Users & Troubleshooting Desktop Apps on MS Win XP
 Exam Number: 070272
 Exam Name/Description: Supporting Users & Troubleshooting a MS Win XP Operating Sys
 Exam Number: 070271
 Course Name/Description: Supporting Users & Troubleshooting Desktop Apps on MS Win XP
 Course Number: 2261
 Course Name/Description: Supporting Users & Troubleshooting a MS Win XP Operating Sys
 Course Number: 2262
2000 – 2001 Various institutions - HTML Training, Powerpoint Training and Dream weaver Training

4. 1996–1998 The Beacon School Banstead - Three A-levels: General Studies, Theatre Studies, English literature
1991–1996 The South Island School Hong Kong - Six G.C.S.E’s at C grade
Other Interests
 I am very keen on exercise, and love challenging my strength and endurance.
 Cooking healthy food and finding alternative ingredients to making an unhealthy recipe healthy.
 Love writing when I have the time.
Referees
I am happy to provide personal and professional referees.