1. LONNY L KINCAID
256 East 327 Street Willowick Ohio 44095 | | C: (440) 226-1439 | Lonny_kincaid@outlook.com
SUMMARY
Technically sophisticated and business savvy management professional with a pioneering career
reflecting strong leadership qualifications coupled with “hands - on” IS and networking expertise. Maintain
focus on achieving bottom line results while formulating and implementing advanced technology and
business solutions to meet a diversity of needs. Critical projects on time and under budget.
_________________________________________________________________________________________________
IT Strategic Planning / Business Solutions / Team Leadership / Budgeting / Project Management Capital Expenditure
Planning / Contract Negotiations / Vendor relations/ Proven leadership abilities
ACCOMPLISHMENTS
Bachelors Degree in IT
Desert Storm Veteran
Letter of Commendation USN
Tester of the Harrison College Know U platform prior to launch
Harrison College Dean's list
EXPERIENCE
11/25/2015 to 02/26/2016 Head of IT
WS1 Aurora Oh
responsible for the management, strategy and execution of IT infrastructure for the
organization, Overseeing technical projects in alignment with organizational goals
Directing the effective delivery of networks, development, and disaster recovery
systems and processes, Working with information engineers to find solutions to
manage business activities, Supervising a team of workers, while working closely
with management, external vendors and advisors, Preparing financial budgets and
presenting proposals for capital projects to senior executives, Researching and
recommending new products as well as Leading efforts to improve IT processes.
5/18/2015 to 11/20/2015 Desktop Support Technician
RWSidley (contract) Painsville Oh
Troubleshooting PC and printer issues, refresh PC’s, map print drivers
back up PC’s, resolve issues remotely, drive several miles between plants
replace switches, troubleshoot security camera issues, map network drives,
install video card and set dual monitors, repaired PC’s, remove and add RAM
educate the end user how to use new printers, Win 7, remove hard drives from
old PC’s, secure old hard drives for disposal, install and maintain security
software, Deploy new machines and printers, changed the IP address to match
the IP address of the old. Set DNS on AS400 program, configured AS400
program. Helped set potlines. Installed new UPS, worked with VOIP, set up credit
card machines

2. 7/2014 to 8/2014 Windows 7 Deployment team
EBRIT (contract) Seymour In.
Backed up desktop and laptops, imaged new machines, deployed machines,
Installed print drivers, and resolved any issues therein.
12/2013 to 1/2014 Help Desk Engineer
Nomad Technology Group (contract) Columbus In.
Provided support to 500+ users including PC hardware and software.
Answered Helpdesk tickets remotely and On-Site to troubleshoot the user’s issues.
Installed and updated MS office and other PC components, Antivirus, and various
Computer programs upon users requests, Involved in setting up the computer’s from
Scratch for the users not limited to creating domain names, cabling, hardware and other
Tasks, Supported users in establishing connections through VPN for remote access to
. network resources on laptops and desktops, Worked on ConnectWise ticketing system
and active directory to complete the tasks, Created and updated user accounts, Includes
administering users, groups, policies, encryption and data backup, Coordinating floor
plans, updating user permissions via Active Directory, Troubleshooting network printers
and copiers and connecting them to domains and networks for shared access
7/2013 to 12/2013 Desktop Support
Mitchell Plastics (contract) – Charlestown In
Troubleshooting, managing, installation and managing MS office products, Antivirus, Set up
computers from scratch, repaired and managed hand held scanners, configuration of
hardware, software and devices, answer help desk tickets, project supervision, building
computers, Build server rack and shelves, remote connections, install network printers and
their drivers, repaired lost connections to network printers, Connected fibre cables to
switches.
11/2005 to 7/2013 DWU shop employee
Cummins Seymour Engine Plant － Seymour, IN
Check for angle and height of parts
Blueprint analysis
Measure parts for tolerance
Credentialed Assistant Team Leader
EDUCATION
September13,2014 Bachelor of Science: Information Technology
Harrison College － Indianapolis, Indiana, USA
My completed coursework includes (but not limited to): intro to Computer
Concepts,
Computer Systems and Emerging Technologies, Computer Network
Infrastructures, Help Desk Principles, Windows Administration, Applied Network
Technologies, Strategies and Ethics for IT Professionals, Hardware Technician
Capstone, Critical Thinking and Problem Solving, Linux Administration, Cisco
technology I, Cisco Technology II, Applied Server Technologies, Security and
Privacy.

3. ADDITIONAL INFORMATION
I am very easy to work with and I ensure results are to satisfaction. I am very dedicated and faithful to my
employer(s). I have many years’ experience in manufacturing and warehouse experience. I love to help
others. I am always punctual and I have a good work ethic. I always accept any challenge thrown at
me.
References
1. Karen Ackert (former manager)
(812) 524-6200
2. Mike Fath (Supervisor)
(330) 689-6127
3. Alan Turner ( Manager)
(440) 840-7243
I can produce more upon request