1. Taahaa M. Diallo
8901 Grant Street Apt 1921, Thornton, CO 80229
(720) 443 9034• taahaadiallo@gmail.com
EDUCATION
Notre-Dame-Du-Grand-Champ,College,Versailles,France 6/2005
Bachelor of Accounting and Finance
Saint-Gabriel,College,Bagneux,France 6/2003
Associate Degree in Accounting and Corporate Management
EXPERIENCE
11/2015-Present
StayBridge Suites Hotel, Denver International Airport
11/2015-Present
Front Desk Agent
• Maintain an inventory of vacancies,reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person,
provide information about services available in the community and respond to guests complaints.
• Compile and check daily record sheets,guest accounts,receipts and vouchers using
computerized or manual systems
Frontier Airlines, Denver GeneralOffice,Colorado 9/2015- Present
Centralized Baggage Service Agent
• Process Lost/Delayed,Damage and Pilferage NetTracer reports
• · Process Baggage Irregularity reports and advisements of Interim expenses
• · Assist customers in tracing delayed baggage in a timely manner via NetTracer and World Tracer
• · Follow up with customers on a daily basis with information on delayed baggage until bag is
reunited with customer, or claim is rolled over to CBS (Central Baggage Services)
• · Input all follow-up information in NetTracer claims and/or customers’/passengers’ records
• · Work with all Frontier stations to resolve damage claims
• · Problem solving in order to retain current customers and prevent the further potential loss of
existing customers through baggage service solutions while limiting Frontier’s financial exposure
• · Perform RNT (Right Now Tec knowledge email box) database entry of incoming letters and
telephone calls
• · Handle incoming Customer delayed baggage, damaged bag and pilferage calls in a professional
and timely manner
• · Act as a liaison between customers and Frontier airport baggage service departments
3/2014-6/2015
Revenue Accounting Specialist
• Ensured payments and settlement files are properly remitted to the Company’s credit card
processors and organizations form of payments (Acculynk, PayPal, etc.)
• Worked closely with the Commercial team to ensure the timely and proper accounting of new
revenue initiatives

2. Customer Relations representative
• Assisted customers in their complaints via e-mails & calls
• Solved problems in order to retain current customers and prevent the further potential loss of
existing customers through Reservation service solutions while limiting Frontier’s financial
exposure where possible
• Issued Vouchers in a timely manner in compliance with Frontier Rules
• Researched internal reports (operations irregularity, PDI, KGD, BCCFS) to assist in determining
resolution of claims
• Assisted in the implementation of new policies and improvement of existing policies
Reservations Agent-General Sales
• Assisted with and handles all general reservations requests and needs for all passengers (seat
assignments, rental cars,etc.)
• Processed exchanges and reroutes passengers for Same Day Confirmed Alternate flight or
Schedule changes
• Assisted passengers with early returns, cancellations and refunds calls/questions
• Assisted passengers using miles in flight reservations
• Assisted and communicated with other departments on travel and passengers situations
• Processed promotional ticketing including MasterCard, Avis and Budget, Early returns and other
promotional events
• Collected fees and performed Credit Set Up
Pester Marketing, Denver,Colorado 5/2013-9/2014
Cashier
• Managed the Alta Convenience Store’s cashier register
• Performed inventory management duties
• Trained and assist in onboarding new employees
Liberty Tax Office, South Federal, Denver,Colorado 1/2012–Present
Office Management
• Performed office administration duties
• Assisted with tax filing, transmitting, files auditing and IRS compliance
Avalanche Motors & Print, Conakry, Guinea 6/2008-12/2012
Owner & Manager
• Handled all aspect of the business’ management: accounting, financial, marketing of products,
customer service queries and on-time delivery
• Performed operational duties (buying, selling, and renting US-imported cars)
• Managed hiring, training, and other HR activities
• Performed daily bank transactions
Presidential Elections Guinea 2010,
06/2010-12/2010
Observer and Organizer
• Make sure all Guinean present voted freely and the rules and the laws were respected
• Count ballots
• Make sure that all documents were properly filed, signed and sealed
• Make sure that the package was securely forwarded to the proper institution and the proper city
all around the country.
Injelec LLC, Conakry,Guinea 1/2008-12/2009
Marketing and Logistic Coordinator
• Trained and on boarded new employees
• Performed inventory management tasks
• Ensured dispatching for quality control and parts servicing (maintenance of filters and alarms)
International Bank for Trade and Industry, Conakry, Guinea 10/2006-12/2007

3. Intern
• Handled personal accounts management duties
• Audited transactions with local bank
• Ensured confidentiality of bank documents
• Assisted in administrative duties as required by the workload
Ermitage Des Loges, Saint Germain-en-Laye, France 2/2000-9/2006
Night Shift Management
• Handled guests’ check-in/check-out and other customer service tasks
• Performed marketing duties (distribution and promotion of labeled products such personal care
products and gifts)
• Supervised kitchen operation
Relay Gas Station (Total Oil SA), Nanterre,France 2/2000-2/2001
Management
• Handled cash management and accounting tasks
• Monitored inbound shipments of gasoline and retail goods
• Performed inventory management duties
• Assisted with implementation of new policies (cash management, gasoline shipments, etc…)
SKILLS
• Languages: Fluent in English, Arabic and French
• Knowledge of Microsoft Office software suite
• Knowledge of accounting and tax software:S.A.P/R3 et R2, Sage, Saari, Liberty Tax
• Knowledge of hotels software:Visual Generation and Idilor
• Knowledge of airlines reservations software:Sabre Reservation System and Navitaire
HOBBIES
• Reading
• Travelling
• Movies
• Sports: swimming, tennis table, soccer,volley-ball and basketball
REFERENCES
Rose HannahSmith, Co-Worker at Frontier Airlines, (720) 253-4739
Pamela Poole,Supervisor at Frontier Airlines , (303) 542-1490
Abdel kader,Supervisor at Rio Tinto Mining Company, (517) 775-1758