Rowen Perumal has over 10 years of experience in IT support and administration as well as foreign exchange. He currently works at EuroDollar Foreign Exchange providing IT support, system administration, and secondary customer service duties. Previously, he worked at Travelex Retail Foreign Exchange where he provided foreign exchange services to corporate and individual clients. He holds a Certificate in Financial Management from Unisa.

1. Curriculum Vitae
Rowen Perumal
Date of Birth: 05 February 1991
Home Address: 26 Aminie Flat,
648 Lievaart Street,
Proclamation Hill,
Pretoria,
0183
Cell phone: 074-581-7441 / 084 515 9824
Email: rowiegp@gmail.com
Career History
IT/System Administration February 2012- present
EuroDollar Foreign Exchange (Pty) Ltd
Provide a consistent, quality customer service at all times through the technical support
function within the Company. Deal with support queries in a professional and effective
manner by providing timeous feedback and resolution. Assist management with the
Service Level Agreements with the company’s IT providers to ensure value for money
delivery of services. Ensure that company’s IT resources are protected from theft, loss or
damage.
CUSTOMER
• Branch set-ups in respect of I.T.
• Ensure you are on standby until 10 p.m. 7 days a week for I.T, TMX, Cash
Passports and Western Union support to all branches
• Process Western Union amendments, cancellations, follow ups on client
queries, and reinstatements.
• Load, reload and cash-out cash passport cards
• Assist branches telephonically with IT queries
• Activation and deactivations of employees onto the systems
• System testing

2. • Maintenance of server, systems, connections including Western Union
connectivity
• Build a professional relationship with clients in order to make a favorable
impression.
• Interacting with IT service providers in a professional manner that builds
effective relationships.
• Provide timely feedback to staff queries.
• Clarify customer needs.
RISK
Administration / Safety and Security / Adherence to policies and procedures
• Ordering of I.T. related products
• Maintain up-to-date IT equipment asset registers in liaison with the finance
department.
• Monitor and report on use/misuse of IT resources to ensure effective
utilisation of resources.
• Ensure that IT licences, virus definitions and firewalls are up-to-date in
liaison with external IT suppliers.
• Maintain an up-to-date support register to monitor and manage queries
effectively.
• Test the company’s redundancy systems (Back-ups) monthly.
COMPLIANCE
• Manage the company’s TMX database to ensure data integrity
• Conduct audit on company’s personal computers to ensure that no
unregistered or illegal software is installed.
• Ensure that the Server room is always tidy and locked. Provide access to
authorised personnel only.
FINANCIAL
• Monitor and report on company usage of bandwidth and telephone costs
• Ensure that the company extracts value from its support relationship with
external IT vendors.
• Assist the company in obtaining favourable terms in acquisition of IT
equipment.

3. HUMAN RESOURCES (PEOPLE)
• Adhere to all policies and procedures
• Identify role for future growth – succession planning
• Contribution to Team Work
Secondary Role February 2014 - Present
EuroDollar Foreign Exchange (Pty) Ltd
• Build a professional relationship with clients in order to make a favourable
impression.
• Interacting with prospects/clients in a professional manner that builds
effective relationships.
• Provide timely feedback to customers and to queries.
• Clarify customer needs
• Follow up with clients to ensure documentation has been received
• Ensure prompt delivery of funds to clients by Mobile Foreign Exchange
Consultant.
• Communicate information clearly and articulately to clients to ensure
understanding
• Check own understanding of client requirements.
• Ensure branch is well maintained and clean
• Identify sales leads and cross selling opportunities
• Adhere to safe and time delay procedures
• Ensure all start of day and end of day functions are performed
• At end of day, print report, action and attached to balancing
• Obtain confirmation of EFT payments to and from clients
• Assist Foreign Exchange Consultant with balancing if so required
• Ensure daily transactions are processed timeously on TMX
• Authorise and control petty cash on a daily basis

4. • Ensure timeous banking of cash when necessary
• Monitoring of stock levels against authorised till and branch limits
• Communicate stock requirements to H/O
• Receive updates on all marketing and communication initiatives and put out
documentation
• Ensure that the alarm system is in working order on a weekly basis
• Ensure branch achieves an ACCEPTABLE rating for internal branch audits
• Adhere to FICA and AML policies
• Adhere to SA Reserve Bank Rules and Regulations
• Report suspicious transactions (STR) as per money laundering control
frameworks
• Manage security items e.g. Cash, tellers stamps, keys and combinations in
line with Policies and procedures
• Adhere to Incident Management Procedures
• Minimise shortages and surpluses, and report immediately when they occur
• Manage all branch expenses
• Re-active old branch accounts – Retention strategy
• Buying and Selling of Foreign Exchange
• Western Union {Money Transfer}
• Cash Passport Cards {Card load, Card reload and Cash out}
• Swift codes on Excel to be sent to Compliance for Gautemg, Durban and
Cape Town
• Access Request for ABSA Cash Center, Gauteng, Durban and Cape Town

5. Foreign Exchange Consultant March 2009 – February 2012
Travelex Retail Foreign Exchange
My responsibilities consisted of:
 Provide clients with the best foreign exchange rates in order to keep a good
business relationship.
o Client Liaison: Telegraphic Transfers-
a) Pay foreign exchange into non-third party foreign bank accounts.
b) Queries regarding swifts (instructions of Payments for clients)
• Corporate Clients – Provide corporate companies and Individual clients with
business travel
• Walk in Clients - Provide walk in clients with foreign Exchange on alternate
Saturdays at a branch.
• Outstanding: Tie up payments made by clients into our several bank accounts
• Follow up on payments as well as solve queries regarding payment
Issues. i.e. money being paid into the wrong bank account when
Clients stated method of payments differently.
 Land Arrangements: Pay for clients’ accommodation abroad.
 Junior Dealer: Book cross border payments with Banks
Monitor Rates to ensure profitability
 Ensure branches have enough stock (Local/Foreign Cash)
Education
 Certificate in Financial Management (Unisa) - 2010
References available on request