1. Theresa Truesdale
46 New Street, Montclair, NJ 07042 | (973)392-9174 | mossesmiller@yahoo.com
Skills & Abilities
· Proficient in Microsoft Office, Internet navigation, AS400 information Systems.
· Knowledge of Telephone and Email Troubleshooting Assessment.
· Well-versed in retail sales /Cashier/Customer Service /Account Payable, Receivable.
· Adept to working independently as well in a team environment.
Experience
MAIL ROOM & SUPPLY MAINTENANCE SUPPORT / NOVITEX / 04/2014 - 07/2015
· Provided outstanding customer service to employee in person and over the phone.
· Represented company brand in a professional friendly and courteous manner at all times.
· Delivered mail packages to employees on-site in a timely manner while maintaining the supply cabinet and making sure
all 5 floors have all size paper for their job duties.
· Answered questions and provide solutions resolve issues for employees of the company.
· Performed various Mail Center activities sorting, metering, folding, and inserting.
· Operated high volume mail sorting equipment and postage meters.
CUSTOMER SERVICE REPRESENTATIVE / ACS-EZPASS / 8/2007 – 1/2014
· Performed updating customer personal account products.
· Informed discussed and reviewed available products to best fit caller’s needs.
· Apprised and assessed customers of toll prices and charges relating to their account generated newbusiness and
individualaccounts.
· Processed and handled cash,checks and credit cards transactions in the program system.
· Prepared bankdeposits and related bankprocedures.
· Assisted customers regarding account negative violations, updated and improved accounts accordingly.
SALES MANGER / LEOHMANN’S / 9/2000 - 1/2010
· Welcomed customers by greeting them and offering them assistance with the racks and counters and suggesting items.
· Advised customers with information on products and sales on future merchandise in the store.
· Processed payments for purchases by checks, cash and credit cards.
· Performed stocking duties accordingly to option inventory counts of merchandise availability.
ACCOUNTING DEPARTMENT / N.J. AUTOMOBILE AAA / 8/2000 - 12/2007
· Attended to incoming calls and routed messages to the departments accordingly.
· Provided information regarding rates, benefits and services available to customer.
· Established new accounts in the AAA membership database system.
· Maintained and upgraded existing members accounts to a continuous quality.
· Processed account applications for the counties of Essex, Morris and Union.
· Performed high volume and fast paced encoding and data entry batches for processing.
· Verified and confirmed cash counts and total reconciliation prepared in the AS400 payment system.
