1. Anthony Stewart
59 Francis Way Liverpool L16 5EN Mobile: 07759287993 Landline: 0151 345 5466
astewart72@googlemail.com
Personal Profile:
Through hard work and self-development I have learnt to be pro-active and calm
under pressure. I enjoy being given clear objectives and then having the freedom and
scope to organise my own activities around other team members and resources to
complete the task at hand to the best of my ability. It is an aim in my life to be polite
and helpful; I have acquired the necessary skills to help others with less experience. I
have extensive knowledge within Credit Control, Administration and Customer
Service.
Key Skills:
• Supervisory/Managerial experience
• IT literate
• Quality Assurance/Compliance knowledge
• Resolving queries both internally and externally around outstanding invoices
• Maintaining contact with clients to ensure invoices are paid within terms
• Leadership skills
• Logical thinker & decision maker
• Ability to remain calm under pressure
• Excellent interpersonal skills
• Extensive customer service and communication skills
• Full Driving Licence
• Extensive logistical knowledge of Liverpool and surrounding area
Employment History:
July2015 - present
Job title: Customer Services/Claims Handler - RSA Motability - Liverpool
This job involves understanding customer requirements and identifying the best
solution in line with company processes and procedures. As the first point of
customer contact, I enjoy helping people and am able to remain calm when dealing
with customer issues. I am motivated to deliver my objectives and comfortable
dealing with a high volume of inbound calls.
Working within a busy team, I contribute to the delivery of the team service levels by
achieving my own objectives effectively. Responding to inbound telephone calls from
customers, I act as the first point of contact and set up new claims from customers
and deal with many other day to day requirement from our clients
In the Motor Team I deal with customers who may have been involved in an accident,
or are reporting a theft or vandalism to their motor vehicle,
taking down the details of the claim, arranging inspections, hire cars and repairs to
get the customer back on the road as soon as possible.
Alternatively I may be dealing with complaints that will need to be dealt with in a calm
and effective manner.
Naturally dealing with customers suffering loss you need to be professional, calm and
patient dealing with their problems
2. Feb 2010 – June 2015
Job title: Senior Client Liasion/Payments Officer /Credit Controller- 123 Debt
Solutions - Liverpool
• Debt Advice enquiries and inbound calls.
• Advising Clients of optimal financial solutions.
• Follow up advice on completion of above solutions and ongoing reassurance of
existing clients.
• Reconcile complex accounts and have excellent attention to detail.
• Full knowledge of all financial solutions ranging from Debt Management to IVAs
including Bankruptcy/Token Payments/PPI/Settlements/Scottish Legislations.
• Managing and liaising with clients from initial enquiry, returning completed
documents, through to payments; including ongoing advice.
• Training and ongoing supervision of new and junior members of the Client
Liaison team.
• Contributions to Management and Senior Team meetings to develop new and
existing services.
• Ensuring all work complies with the Data Protection Act and FCA compliance
procedures.
• Quality Assurance and Compliance, developing in-house FCA/DPA/MOJ
procedures. Developing and editing FCA compliant scorecards for FCA
Complaint calling.
• Scoring, critiquing and providing feedback to Staff and Management in relation to
Inbound/Outbound Calls and developing training procedures.
• Month end Compliance reporting for Directors/Senior Management.
• Re-negotiation of Debt plans with Creditors on behalf of clients.
• Updating client debt level/balances initially, monthly via contact with Creditors.
• Identifying any late payments from Clients, and advising Creditors of delays to
prevent late payment/interest charges.
2007 - 2009: City Link - Widnes
Job title: Multi Drop Driver/Courier
• Delivery and Collection of parcels in Southport & surrounding areas.
• Loading and unloading of vehicle contents in line with Company Policy &
Procedures.
2005-2006 Licensed Hackney Carriage Driver – Liverpool
2004-2005: Liverpool City Council, Human Resources - Liverpool
Job title: HR and Payroll Officer
• Responsible for processing all Payroll Information onto In-House computer
systems.
• Maintaining individual records for HR.
• Processing all payments, including Maternity Pay and Sick Pay and Overtime.
• Dealing with HR and Payroll related enquiries including Resignations and
Liverpool City Council pension enquiries.
3. 1997 – 2001: Canter Levin & Berg - Liverpool
Job title: Payroll Manager/Assistant Accounts Manager/Credit Controller
• Responsible for all Payrolls associated duties including SSP/SMP/Overtime and
monthly payroll reports including P45/P60 production.
• Responsible for all Partners/Solicitors Drawings.
• In the absence of the Accounts Manager, overseeing Accounts Department.
• Assisting the Accounts department in relation to billing, disbursement payments
on Office, Client & Deposit Accounts in line with SAR.
• Day to day accounting duties on Client & Office Accounts.
• Production of Monthly bills and Bank reconciliations. Bill production and Credit
Control duties recovering fees for Fees Earners.
1989-1996 Deacon Goldrein Green – Liverpool
Job title: Office Junior/Court Clerk/Accounts Assistant
• Opening of Post, Reception Duties and Answering Telephone calls, management
of Solicitors Appointment and Diary Systems
• Attendance at Court minute taking, Attendance at Barristers with Clients for pre-trial
conference, and detailed reporting.
• Basic cashiering duties and petty cash handling.
Education & Training:
1983 – 1988 De La Salle High School – Liverpool
Qualifications Gained: GCSE grades from B-C
• English Language
• Mathematics
• History
• Geography
• Physics
1988 – 1989 Milbank College - Liverpool L12
• GCSE Law
1989 – Sight & Sound College - Liverpool
• NVQ Business Administration Level 1
2007 In house Manual handling training in line with Company Health and Safety
procedures.
2014 FCA Training including Financial Solutions, Complaints Procedures,
Timekeeping and research and understanding of The Consumer Credit Sourcebook
(CONC) Anti-Money Laundering, Compliance and Breach Awareness.
2015 Quality Assurance/Compliance Training, Complaints procedures, Packaged
Bank Account Complaint procedures along with ongoing FCA, TCF re-training.
Interests:
I enjoy a wide variety of interest and activities including Cycling and outdoor pursuits
with my family. I also enjoy reading a wide material of literature both fact & fiction
based
