CV ENG

1. LANGUAGE SKILLS
Dutch : Native speaker
English : Excellent
knowledge
French : Excellent
knowledge
Italian : Excellent
knowledge
Portuguese : Basic knowledge
German : Basic knowledge
EDUCATION
Master's Degree Translation
French/Italian
Vlekho, Brussels
Certificate of Portuguese
CLT, Leuven
(Module 6, B2 Vantage)
CV – Iris Schepers Page 1 of 2
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Iris Schepers
Customer Care Representative
Communications
Profile
Customer focused
Responsive and reliable in dealing with customer issues
Passion for languages and cultures
International contacts
Strong organizational and prioritizing skills
Profound knowledge of incoterms, customs requirements
and methods of payment in international trade
Good knowledge of MS Office
Experience and responsibilities
Customer Service - Export Department, Cabot, Heverlee 2004-2014
• Manage the customer’s orders from receipt to delivery
• Organizing land / sea / air transportation with the
forwarder/carriers & plants/warehouses based on order
requirements and plant constraints
• Handle letters of credit
• Screening and executing orders entered by overseas regions
including handling interregional communication
• Interactions with other departments in an effective, clear and
precise way (Sales, Supply Chain Planning, Schedulers, Data
Admin and Credit)
• Check legal compliance of export transactions
• Handling of export related complaints (follow up,
troubleshooting and initiate corrective actions)
• Ensure related export documents are made available on time to
allow receipt of goods
Sales Support (Domestic and Export), Oleon, Diegem 2001-2004
• Entering orders in SAP
• Keeping the customer informed and work to find solutions when
changes or delays occur
• Handling receipt and follow up of customers’ complaints
• Responsible for the invoicing process
• General administration (incoming phone calls, archiving,
handling correspondence)
Contact details
Iris Schepers
Zwaluwenlaan 42, 3001 Heverlee
0474/437711
irisschepers@hotmail.com
18/02/1977

2. CV – Iris Schepers Page 2 of 2
Iris Schepers
Customer Care Representative
Customer Care Representative
Experience and responsibilities
Administrative assistant, Servico 1999 - 2001
(Cooperative Buying Association of shoes), Groot-Bijgaarden
• Handling delivery/invoicing issues
• Translation of various documents from French/Dutch into
Italian, English, German and vice versa
• Handling the invoicing process
• Reception, correspondence
Additional education
• Letter of credit/Incoterms/Bill of Lading
Beroepsinstituut voor Havenbedienden – Oct 2005
• Internal Audit Quality Management System
Vinçotte Academy – Jan 2006
• Seminary ‘The impact of customs on your business
Deloitte Academy – Jan 2010
• Office 2010
Infidem – Sept 2010
• Customs Practice
Deloitte – Dec 2010
• Maîtrisez vos imports/exports: gestion des risques et
optimisations TVA et douane
De Witte – Viselé Associates – Nov 2011
• Documentary Credits
By BNP Paribas Fortis – April 2012
• JP Morgan Chase training
By JP Morgan Chase – July 2012
• Customs Workshops
PWC – Sept 2012
Hobby:
Sewing children clothes
Contact details
Iris Schepers
Zwaluwenlaan 42, 3001 Heverlee
0474/437711
irisschepers@hotmail.com
18/02/1977