2. Assistant Catering Manager
Ottawa, ON
Posting #2496
Your Contribution
As the Assistant Manager of catering operations with Sodexo , you will be working with the Director in ensuring service excellence in all aspects of our
banquet and catering area. You will be responsible for successfully leading our banquet and catering team on a daily basis in efficient implementation of
all food and beverage service for client meetings, conferences and other special events. Our goal in Sodexo Catering is to achieve the highest possible
client and customer satisfaction levels while working within a challenging, fast paced, team-focused environment.
Learn, Grow, Develop
Post secondary education (Hospitality Industry Certification an asset)
3+ years catering management experience and hotel experience preferably in Catering Services
Effective planning, organizing, and decision-making skills including event planning and execution
Excellent customer service skills
Strong troubleshooting and problem-solving skills
Strong interpersonal leadership skills
Excellent oral and written communication skills- French and English
Professional, positive attitude and assertiveness are essential
Enthusiasm for our services and proven innovative style
Flexible to work evenings, weekends, and shift work as required
Ability to motivate staff, act as team player, and lead by example
Ability to work effectively in a fast-paced environment while meeting established goals and deadlines
Good computer skill
Ability to analyze and interpret financial and other related data
Administrative and accounting systems experience
Value Behaviours
Serving Clients and Customers
Drive and Dependability
Promoting and Supporting team Diversity
Interpersonal Relations
Managing Employee Performance and Development
Ensuring Safe and Quality Operations
Managing Multiple Priorities
Effective Decision Making
Managing Unit Finances
Providing Quality Food and Facilities Services
Good communication skill – Bilingual an asset
3. Assistant Housekeeper
Cornwall, ON
Posting #2494
Your Contribution
He is responsible for the supervision of employees, to order supplies, secure storage and delivery of financial controls of the products used under the
policy of Sodexo, the due process of physical security programs, monitoring of good practices at the level of cleaning standards in the health
community. The incumbent is responsible for maintaining levels of customer satisfaction and customer highest, labor relations
Learn, Grow, Develop
Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms meeting rooms, conference rooms and public areas.
Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.
Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the
department; assists with monthly linen and supply inventory.
Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
Documents and communicates maintenance requests to the Maintenance Department to ensure hotel service quality standards are met.
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction
Displays a professional image at all times through appearance and dress.
Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates.
Fulfills Manager on Duty shifts
Comply with our Health and Safety policies and procedures.
Other duties as assigned by supervisor or management.
Value Behaviours
* Minimum of 5 years Janitorial/ housekeeping experience
* Minimum of 3 years of supervisory experience
* Experience using a hotel's property management system,
* Self motivated, responsible, detail oriented, and organized
* Excellent written and verbal communication skills / Bilingual
* Ability to multi-task in a fast paced environment
* Able to work under pressure
* Excellent guest service skills and problem resolution skills
* Available to work weekdays, weekends, evenings, and holidays
* Housekeeping/Janitorial experience preferably in a supervisory role
* Knowledge of Property Management System, Microsoft Office and Outlook
* Excellent organizational, communication and interpersonal skills
* Must be service and team oriented
* Ability to motivate colleagues
4. Assistant District Manager
Education- Quebec
Posting # 2435
Your Contribution
As the Education Quebec Assistant District Manager, you will be responsible for developing and establishing integrated facilities management solutionsfor our
clients across the Education portion of our business in conjunction with account directors and managers. As a champion of facilities management your essential
leadership and technical skills will demonstrate and promote Sodexo culture, values and management philosophy. You will work with the account directors to
negotiate with each client on all matters relating to contract and account operations in order to establish and maintain a solid and mutually beneficial business
relationship. You will take an active part in developing new service packages and focus on building lasting relationships with our current and prospective
partners.
Accountabilities
Establish, develop and implement facilities management (IFM) expertise in our people and processes
Develop and implement a strategic plan to identify key areas of growth potential
Participate and provide lead technical expertise in sales process
Provide transition leadership in acquisition of new accounts
Audit for contractual compliance and quality
Develop new value added service packages
Enhance services to our clients
Growth and Development
3 to 5 years similar work experience in leading facilities management operations
University education or equivalent experience
Professional Accreditation related to facilities management (Professional Engineer, IFMA, BOMI, Trade, Stationary Engineer, Facilities Management Certificate)
Experience in energy management
Experience in project management, mechanical, electrical and life safety systems, quality control, and managing 3rd party contracts
Ability to establish strong client relations at various levels of an organization
Experience managing in a unionized environment is an asset
Experience in third party provider services industry is an asset
Bilingualism in French and English is required
Value Behaviors
Serving Clients and Customers
Drive and Dependability
Building a Diverse Team
Interpersonal Relations
Managing Employee Performance and Development
Managing District/Account Finances
Ensuring Quality Operations
Strategic Leadership
Developing Sales
5. Director of Food Services
Montreal, QC
Posting # 2506
Your contribution
As Director of Food Services at one of our Healthcare accounts, you will be responsible to plan, organize, coordinate and monitor activities related to
food services in the sectors of production, distribution, cafeteria and catering service. You will work in collaboration with the Chief of Clinical Nutrition to
provide clients with a normal and therapeutic balanced healthy diet. Furthermore, you will ensure the coordination of nutrition education component for
the management of food services. You will assume the management of human resources, material, financial and information, as well as, planning and
running overall management of the department while ensuring that services are delivered effectively and efficiently according to the objectives and
guidelines of the Hospital.
Learn, grow and develop
• Bachelor's degree B.Sc. in Nutrition as well as a member of the professional dietitians of Quebec
• 5+ years managing experience within a Healthcare setting
• Bilingual (French and English) - Excellent mastery of written and spoken French
• Ability to analyze and interpret financial data related to cost menus, food, and labor
• Ability to lead a team of employees in a unionized environment
• Sense of responsibility and initiative
• Good communication, listening skills
• Positive attitude
• Proactive in managing daily
Valued behavior
• Strategic Vision
• Quality leadership
• Strong analytical and synthesis
• Flexibility
• Communication Skills
• Self-management
• Adaptability
• Ability to deal with ambiguity
• Knowledge of software WinVision Nutritek (menu management and cash registers)
• Knowledge of software Logibec (time management and payroll)
6. Unit Director
Montreal, Quebec
Posting # 2475 and Posting # 2467
Your Contribution
The Unit Director is responsible for the coordination and the direction of all the activities connected to the production and management of
food services for the account. You will set up food service, engage and train a dynamic team which will offer an impeccable service, work
out menus, manage work hours and schedules of personnel, place the orders and manage inventories, prepare and organize special
events.
Learn, Grow, Develop
- Degree in nutrition or dietetic technician or dietetic
- 1 year or more operationnal experience at a supervisory level and/or diverse team leadership
- Creative with initiative
- Detail oriented
- Excellent customer relations
- Excellent organizational skills and planning
- Managing employee records
- Ability to analyze financial data/ cost control management
- Skills to select, train and motivate staff
- Bilingual (written and spoken) French and english
Value Behaviours
Good comprehension and adaptation
Responsible and autonomous
Direction of leadership
Skill to work under pressure and to meet laid down goals and objectives
Skills to expect and solve problems
Planning and organization
Team spirit
Good communicator
7. Executive Chef
Ottawa, Ont
Posting # 2504
Your Contribution
As an Executive Chef, you will be responsible for food production, as well as directing and coordinating the activities. You will follow all
the different Sodexo Programs: Food Safety, Health and Safety, as well as policies and procedures.
Growth and Development
* ITHQ diploma or equivalent experience 5 years
* Good knowledge in Sodexo software (FMS, ARMPC - Health and Safety etc)
* Able to work in a multicultural environment
* Able to work under pressure
* Creative in the preparation of the menu
* Excellent service and interaction with the customers and clients
* High level in catering service
* Experience in employees management
* Excellent interpersonal, oral and written communication skills (French and English)
* Demonstrated experience managing and leading a diverse team
* Computer literate
* Order and inventory management
* Effective planning, organizing, and time management skills
* Able to work under pressure and reach established goals and objectives
Value Behaviours
* Team spirit
* Personal and professional integrity
* Customer Service oriented
* Dynamic and creative
* Interpersonal relations
* Professional appearance and demeanor
* Ability to train and motivate employees
* Capacity of working in a multicultural environment
8. Food and Beverage General Manager
Ottawa, ON
Posting # 2335
Your Contribution
As a Food and Beverage General Manager for one of our hotel clients located in Ottawa, you will be responsible for the financial and
operational management of all food and beverage services within the hotels, and will also be an active participant in helping to develop a
corporate hotel strategy.
Learn, Grow, Develop
Post secondary education in hospitality/hotel management is a strong asset
10+ years of experience managing/supervising high volume hotel food and beverage departments
Multi-unit management experience required
Experience opening new restaurants using process driven tools
Proven track record of training managers, supervisors, servers and bartenders
Experience assisting in the development of food and beverages menus, including creating signature drinks and developing a wine list
Flexible to work a varying schedule based on volume and hotel needs. Must be available evenings and weekends
Strong negotiation skills
Excellent team building skills
Able to work to high standards, as well as policies and procedures
Friendly, outgoing, and customer service oriented, with impeccable client relations skills
Effective oral and written communication skills in English. French would be an asset
The ability to analyze and interpret financial data
Effective planning, organizing, and time management skills
Experience in a unionized environment is an asset
Experience in account turnarounds would be an asset
Value Behaviours
Serving Clients and Customers
Drive and Dependability
Building a Diverse Team
Interpersonal Relations
Managing Employee Performance and Development
Managing Unit Finances
Managing Quality Operations
Providing Quality Food Services
9. Food Services Manager
Gatineau, QC
Posting # 2507
Your Contribution
As the Food Services Manager for one of our accounts, you will be responsible for the financial and operational management of the food
services department, as well as the coordination and direction of all departmental activities. You will work with the client as directed in all
matters relating to contract and account operations in order to establish and maintain a secure and mutually beneficial business
relationship.
Learn, Grow, Develop
• A minimum of 5 years experience in a hospitality/food services
• Minimum 2 years experience at the management/supervisory level
• Demonstrated experience in managing and leading a diverse team
• Strong financial/budget management skills (ability to analyze and interpret financial data in reference to food and labour costs)
• Excellent interpersonal and client/customer service skills
• Effective planning, organizing, and time management skills
• Ability to work effectively under pressure and meet established goals and objectives
• Effective oral and written communication skills
• Ability to anticipte and solve problems
Value Behaviours
Serving Clients and Customers
Drive and Dependability
Building a Diverse Team
Interpersonal Relations
Managing Employee Performance and Development
Managing Unit Finances
Managing Quality Operations
Providing Quality Food Services
10. Manager of Conferences Services
NAV CENTRE
Cornwall, Ontario
Your Contribution
The role of the Manager of Conference Services reports directly to the General Manager and is responsible for coordinating the conference planning activities with
the overall operations including: the front desk, guest rooms, dining rooms, banquet rooms, wellness centre, meeting rooms, bar, snack bar and conference coffee
service - in general, you will coordinate and plan the daily operations of this exceptional facility with a main focus on exceeding client expectations and increasing
repeat business through customer satisfaction levels.
Responsibilities:
· Manage a team of conference planners and ensure conferences and meetings are planned to exceed expectations of clients and guests
· Ensures smooth operation and coordination of operating departments
· Plays an active role in the development and growth of the facility and participates with management team in the development of revenue targets and monthly
forecasting
· Participates in developing policy and strategic plans.
· Fosters an environment driven by guest and employee solutions
· Inspires and fosters an open innovative learning environment for direct reports to allow them to reach their full potential
· Manages a capital and operational budget
Learn, Grow, Develop
· A minimum of 5 years experience in a senior operations/ food beverage role within a hotel or conference centre environment
· Degree in Hotel/Restaurant Management program or equivalent experience preferred
· Knowledge of standard hotel operation procedures including conference planning, front desk, food beverage and housekeeping
· Strong financial skills
· On the floor and experienced in managing staff
· Openly fosters and promotes company values of respect, excellence and service
· Must be willing to work flexible hours
· Union experience preferred
· Excellent oral and written communication skills, must be bilingual in both French and English
Value Behaviours
· Service oriented towards Clients and Customers
· Drive and Dependability
· Building a Diverse Team
· Interpersonal Relations
· Managing Employee Performance and Development
· Managing Unit Finances
· Managing Quality Operations
· Providing Quality Food and Facilities Services
11. Restaurant Manager
Ottawa, ON
Posting # 2294
Your Contribution
As a Restaurant Manager for one of our hotel clients located in downtown Ottawa, you will be responsible for the financial and
operational management of all food services within an existing restaurant, and would also be a driving force in the development and
opening of a new restaurant concept.
Learn, Grow, Develop
Post secondary education in hospitality/hotel management is a strong asset
7+ years of experience managing/supervising in high volume, high end commercial restaurants
Experience opening new restaurants
Proven track record of training managers, supervisors, servers and bartenders
Experience assisting in the development of food and beverages menus, including creating signature drinks and developing a wine list
Flexible to work a varying schedule based on volume and hotel needs. Must be available evenings and weekends
Able to work to high standards, as well as policies and procedures
Friendly, outgoing, and customer service oriented
Effective oral and written communication skills
The ability to analyze and interpret financial data
Effective planning, organizing, and time management skills
Experience in a unionized environment is an asset
Value Behaviours
Serving Clients and Customers
Drive and Dependability
Building a Diverse Team
Interpersonal Relations
Managing Employee Performance and Development
Managing Unit Finances
Managing Quality Operations
Providing Quality Food Services
12. SHIFT SUPERVISOR
GATINEAU, QC
Posting # 2508
Your Contribution
The person in this position oversees the team's activities during the quarter to ensure compliance with the standards for people, products, cleanliness
and customer service exceptional.
Learn, Grow, Develop
• High school or equivalent post
• 5 years previous experience in a supervisory role is an asset
• Previous experience in the role of customer service
• Comprehensive knowledge of products and procedures
• Certification to date with respect to an approved course of training in food safety (or Advanced.fst ServSafe) is an asset
• Strong communication skills and interpersonal skills
• Ability to adhere to policies and procedures
• Able to work effectively in a dynamic environment
• Perfect Bilingualism (French and English)
• Respond to situations requiring immediate attention during the shift
• Coach employees on an ongoing basis and specific
• Possess knowledge related to standards for operations, food safety, safety, health and safety and employment standards and all applicable law,
demonstrate and work in accordance
• Responsible for the processing procedures of the money for a quarter
• Supervise employees to ensure that tasks are completed primary and secondary
• Complete all documentation required for the quarter
• Other duties as required
Value Behaviours
• Excellent leadership skills
• Excellent at adhering to standards and policies procedures
• Proven experience working in very high volume fast paced QSR restaurants
• Good communicator
• Good HR skills
• Good planning and Organizational skills
• Good computer skills
• Experience with sophisticated POS system
