1. JEFFRY R. WURM
4230 Castleton Circle, Mather, CA 95655 ● 916-296-7133 ● jeffry.wurm@comcast.net
HUMAN RESOURCE MANAGER
Energetic, versatile manager with broad based experience in human resource management within varied settings.
Exceptional people management skills combined with proven ability to manage and nurture talent and form strategic
partnerships. Expert at implementing processes that improve efficiency. Demonstrated management skills that enhance
productivity and drive sustained organizational performance.
KEY STRENGTHS
Recruitment ● Program Management ● Training ● Employee Relations ● HR Policies & Procedures
Exceptional Communication Skills ● Customer Service Oriented ● Leadership ● Highly Organized
PROFESSIONAL EXPERIENCE
STARBUCKS (2015-PRESENT)
SHIFT SUPERVISOR, AUG 2015-PRESENT
• Contributes to Starbucks success by assisting the store manager in executing store operations during scheduled
shifts.
• Deploys partners and delegates tasks so that partner can create a maintain the Starbucks Experience for our
customers.
• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to
partners to ensure operational excellence and to improve partner performance.
• Follows all cash management and cash register policies and ensures proper cash management practices are
followed by shift team.
• Develops a positive relationship with shift team by understanding and addressing individual motivation, needs
and concerns.
BARISTA, FEB 2015-JUL 2015
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all
recipe and presentation standards. Follow health and safety and sanitation guidelines for all products.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security,
to ensure the safety of all partners during each shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance
and communicating them to the store manager.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and
encouraging coaching as needed.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and
connecting with the customer. Discovers and responds to customer needs.
CA AIR NATION GUARD (1994-2014)
HUMAN RESOURCES DIRECTOR, APR 2002-MAY 2014
• Formulated manpower and personnel plans and programs, including force development, retention, fitness,
promotions, training, benefits, separations and retirement.
• Translated program policy into directives, publications and training manuals, helping to meet all Air Force and
National Guard requirements and maintain consistency throughout squadrons, enabling squadrons to
consistently pass readiness inspections.
• Oversaw training, equipping and compliance of subordinate functional communities consisting of nine
squadrons and over 800 personnel throughout California.
• Responsible for effective management of human resource functions, including payroll, promotions, evaluations,
assignments, retirements and separations for over 800 personnel.
• Ensured adherence to affirmative action and equal opportunity standards by advising commanders at all levels
on various human relations issues.
COMMUNICATIONS & COMPUTER SYSTEMS OFFICER, JUN1994-MAR 2007

2. • Supported joint service communications and information requirements to effectively manage operations across
air, space and cyberspace domains.
• Managed communication related plans, acquisitions, architectures, information resources, postal operations
and C&I engineering efforts to meet communication requirements for servicing commanders and airmen.
• Provided information operation capabilities while delivering global information grid.
• Designed, built and managed distributed networking and computing systems.
JEFFRY R. WURM
4230 Castleton Circle, Mather, CA 95655 ● 916-296-7133 ● jeffry.wurm@comcast.net
UNITED PARCEL SERVICE (UPS)
OPERATIONS MAINTENANCE SUPERVISOR, SEP 2000-JUN2002
• Resolved customer complaints and issues in timely and effective manner.
• Informed drivers of changes to deliveries and pick-ups.
• Updated computerized time cards and printed end of day reports for management use.
FIRST HEALTH
PROGRAMMER/ANALYST
• Supported data applications/decision support department by creating files and databases used by sales teams
to review with clients.
• Provided ad hoc support and analysis for various employees throughout First Health.
VISION SERVICE PLAN
BUSINESS ANALYST
• Created and explored a variety of reimbursement strategies for provider network, including Medicaid, Medicare
and commercial risk programs to determine reimbursement levels for covered services.
• Collaborated with sales and marketing departments in defining business system and workflow requirements
impacting reimbursement policies.
• Served on task force to enhance and implement business system changes in support of sales strategies.
• Prepared financial impact analyses and proposed recommendations of diagnostic and dispensing service
discount rates to senior management.
FEE UNIT SUPERVISOR
• Managed staff of sixemployees in evaluating and improving business workflow processes.
• Created procedural and system changes to enhance quality service and improve business relationships with
other departments.
• Established fee validation and verification strategies from provider network consisting of over 16,000 member
doctors, ensuring information integrity used for internal analyses processes.
PROGRAMMER ANALYST
• Performed system administrator duties for UNIX operating system and served as LAN administrator.
• Worked directly with various department managers and supervisors, analyzing programming needs and using
Business Basic (BBX) to translate business requirements into programming solutions.
DATA ENTRY SUPERVISOR
• Planned, organized and managed workflow for thirteen employees.
• Monitored, transmitted and backed up completed work on LAN to mainframe computer.
• Updated, maintained, trained and communicated policy and procedural changes to department personnel.
Previous experience includes Computer Systems Operator with CA Air Nation Guard and Maintenance Management
Technician and Air Craft Maintenance with US Air Force.
EDUCATION & TRAINING
FRANKLIN PIERCE COLLEGE, Rindge, NH, B.S., Computer Science, (Cum Laude)

3. UNIVERSITY OF MARYLAND, College Park, MD, B.S., Business Management
UNIVERSITY OF MARYLAND, College Park, MD, A.A., Computer Studies
UNIVERSITY OF NORTH DAKOTA, Grand Forks, ND, General Studies
TRAINING: Installation Inspector General Training Course, Air Command and Staff College, Squadron Officer School, Dale
Carnegie Public Speaking Training, Air Force Commission