1. Suzette Flores
189 Fairview Ave, Jersey City, NJ 07304
Phone 201-993-6618 Email sflores07306@gmail.com
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Summary of Qualifications
 16 years of customer service and advocacy experience
 Provided training and support to customer service staff
 Certifications: Infectious Disease Control, and CPR
 Proficient in Microsoft Word, PowerPoint, Excel and HMIS.
 Fully Bilingual/Spanish and American Sign Language.
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Professional Experience
11/09 – 8/13
Dress for Success, Add City, State
Sanction Outreach worker
 Liaison for Hudson and Essex Counties for vulnerable populations on public assistance, parole, and DYFS
 Responsible for contacting 350 to 500 clients within a 2 week period by telephone or in person
 Create a needs assessment for reengagement to ensure compliance with governing agencies
 Provide appropriate supportive service referrals and assist clients with entitlement applications as needed
 Collect and evaluate client data for tracking against performance metrics, reporting and compliance
 Participated in events to encourage charitable donations that ensure organization’s mission to be met
8/2007 to 5/2008
United Wire, Metal and Machine - Local 810, New York, NY
Medical Receptionist
 Provide clients with patient forms while providing relevant information regarding services requested
 Verify patient insurance eligibility prior to scheduling appointments
 Created and updated medical records while maintaining confidentiality of records and information.
 Responsible for handling all patient request forms
9/2004 to 7/2006
Newark Emergency Services for Families Newark, NJ
Case Manager
 Manage large client caseload in need of emergency services such as rent, utilities, shelter and food.
 Advocate for clients of domestic violence and DYFS to ensure continuum of care.
 Selected to train case managers in the state implemented client system: HMIS. Collected and evaluated
quality assurance for daily, weekly and monthly reports .
06/01-12/01
Merrill Lynch New York, NY
Administrative Assistant
 Provide administrative support to Manager of Quality Assurance and staff of 25
 Managed appointment calendar
 Process and track employee expenses and reimbursement.
 Performed related duties as needed
01/98-06/01
Magellan Behavioral Health, New York, NY
Patient Care Coordinator
 Provide information to members regarding various mental health and substance abuse programs
 Assist clients with appropriate in-network providers that are covered by medical plans
Education
2011-2012 Hudson County Community College – Associates Degree in Sociology
1987 to 1989 John Jay College, New York, NY – Majored in Criminal Justice