1. Sharonda L. Woolf
2395 Brookgate Way, Ellenwood, Ga 30294 Phone: (404)602-2955 sharondalwoolf@yahoo.com
Objective
To obtain a challenging and rewarding position, that allows me the ability to apply empathy, organizational
skills, and experience in the field of human services.
Education and Accomplishments
Shorter University Riverdale, Georgia
Bachelors of Science, Major in Human Services, December 2016
Suma Cum Laude, Deans Honors List (GPA higher than 3.50)
National Organization of Human Services Honor Society-Alpha Epsilon Chapter
Summary of Qualifications
 Highly motivated, driven to succeed in helping people and organizations perform at an optimal level as
an individual and in a group setting.
 Knowledge of Human Development with the ability to identify and to interject intervention techniques
for elderly and youth clients.
Employment
Emory Healthcare March 2016-Present (Atlanta, GA)
Patient Access Specialist II – Inbound/Outbound Call Center (Dept. of Dermatology)
 Performed data entry of financial and demographic information for 60-80 patients’ daily
 Initiated the scheduling process by interviewing the patient, obtaining diagnosis, setting of the appointment,
facilitating and verifying the insurance provider
 Maintained personal identifying information to create or update patient’s account
 Adhered to HIPAA laws and confidentiality guidelines for patient account privacy
 Set-up Emory’s online Patient Portal access on patient’s behalf, sent interoffice memos, prescription
requests, and EeMR messages to doctors and nurses
 Consistently achieved the expected goals and objectives of a suite of quantitative and qualitative metrics as
defined for the Dermatology Call Center*
 Provides empathic responses to patients during routine and preventative care process
A Friend’s House (Internship) July 2015-May 2016 (McDonough, GA)
 Assisted with the care of children in the custody of the Department of Family and children Services for the
state of Georgia
 Delivered emotional and physical support to children in crisis that included counseling, medical treatment,
academic tutoring, and recreational opportunities
AT&T
Sales/Retention Agent January 1998-March 2016(Atlanta, GA)
 Retains customers through persuasive selling and customer service techniques within established
guidelines.
 Performs complex customer service support for all products and services offered by AT&T Consumer
Services
 Receives and follows up on difficult or involved customer inquiries, both with customers and with
internal AT&T organizations.