1. STACEY LYSCAS-GLOVER
2811 Geneva, Dearborn, MI 48124 ◆ C: (313) 2183111 ◆ SLyscas@umich.edu
PROFESSIONAL SUMMARY
Well organized professional with ability to attain results and maintain focus on accuracy and efficiency regardless of work volume.
Experience in Marketing, Training, Event Planning and Customer Service.
WORK HISTORY
Travel Agent 6/2015 – present
AAA Ann Arbor, MI
 Successfully completed an extensive 10 week Travel Internship with AAA (6/2015-9/2015)
 Completed over 100 Travel certifications
 Experience in booking domestic, international travel itineraries to include airline tickets, cruises, tours, hotels, car rental and
related travel products.
 Maintained a well-organized and customer focused operation
 Reinforced necessary federal and government rules and regulations
Medical Biller/Coder 7/2007 - 9/2014
Chapel Dermatology Dearborn, MI
 Created a streamline office procedure adapted by all administration
 Updated patient financial information to guarantee accuracy
 Remained up to date with all insurance requirements, including the details of patient financial responsibilities, fee for
services and managed care plans
 Created and prepared all required claims documentation including referrals, treatment plans or other required correspondence
to reduce incidence of denials
 Maintained records reports and confidential documents
 Appropriately and correctly identified errors and refiled denied/rejected claims as they were received from the Patient
Account Representative
EDUCATION
University Of Michigan-Dearborn, MI
Bachelor of Business Administration Graduation: 5/15
Major: Marketing, Management Studies
Relevant Courses:
Marketing Research Business to Business Marketing Public Relations Writing
Entrepreneurial Marketing Marketing Management Public Relations Principles

2. SKILLS
 Proficient in Outlook, PowerPoint, Excel, Word
 Excellent customer service, communication, written and organizational skills
 Able to work well and communicate with all levels of individuals
 Proficient in travel booking systems, AXIS invoicing system and Docusign
 Experience in Travel Sales, specifically Cruise and Tour Packages
VOLUNTEER WORK
Advocate and Volunteer for Adult Congenital Heart Association
Patient and Family Centered Care Advisor at University of Michigan Mott Children’s Hospital
Member of the Ladies Auxiliary for the Polish Legion of American Veterans