EMEA What is ThousandEyes? Webinar
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Presented by Ian Waters and Thomas Pilz
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EMEA What is ThousandEyes? Webinar
- 2. Featured Speakers IanWaters Director, EMEA Marketing Thomas Pilz Technical Solutions Architect
- 3. 3 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Before we begin… • If you have any questions, please type them in the Questions window. • If you have any audio problems, please chat us for help. • A recording of this presentation will be sent to you in a few days.
- 4. 4 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Agenda • IntroducingThousandEyes Digital Experience Assurance • Modern Assurance Challenges • Demo • Q&A
- 5. We’re in a new world 5 The Challenge © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Colocation Data Center SaaS SaaS SaaS SaaS SaaS All distributed Your Apps Your People Your Infrastructure
- 6. 6 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. The Challenge Visibility and control is shrinking External dependencies are exponentially growing Network Internet Cloud SaaS + API Home Office App Stack Data Center SaaS
- 7. Colocation Data Center SaaS SaaS SaaS SaaS SaaS Massive blind spots erode ability to manage 7 The Challenge © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. So many layers, domains, and providers Traditional tools don’t work for what you don’t own “Is it the user environment?” “Is it the Edge?” “Is it the Internet?” “Is it the application?” “Is it the cloud?” “Is it the DNS?”
- 8. 8 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Negative digital experiences impact business Your Apps Your People Your Infrastructure 1 Uptime Institute: 2022 Outage Analysis 2 IHS: The Cost of Server, Application, and Network Downtime 3 Dun & Bradstreet: Assessing the Financial Cost of Downtime 4 IBM Global Services; IDC: DevOps and the Cost of Downtime 70% of outages 1hr.=$400K+ downtime to $1Mil-5Mil+ Third-party operators (including cloud, hosting, colocation, telecommunication providers, etc.) account for 70% of all publicly reported outages2 Businesses losing $700 billion a year to IT downtime1 The average cost of an unplanned application outage was estimated at over $400,000 per hour. Critical application failures exact a far steeper toll, from $500,000 to $1 million per hour4 1.6 hrs. avg. downtime per week 59% of Fortune 500 companies experience a minimum of 1.6 hours of downtime per week3 $700B business loss
- 9. 9 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Assure digital experiences over any network
- 10. 10 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. ThousandEyes Digital Experience Assurance Proactive intelligence End-to-end visibility Automated workflows Branch/Campus Home Internet Cloud/App Assure end-to-end digital experience over any network
- 11. VISIBILITY INTELLIGENCE WORKFLOWS 11 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. ThousandEyes Platform 1000s of Global Vantage Points Unique X-layer Telemetry Global Collective Insight Cloud Enterprise Endpoint Cloud SaaS Apps APIs XaaS End user DNS Application Billions of daily measurements Enrichment and algorithmic analysis Collective insight
- 12. © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. The experience you need to deliver
- 13. © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. …but the reality is
- 14. ThousandEyes Enterprise Agents Cloud Agents Endpoint Agents
- 15. Demo 15 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
- 16. 16 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Our Use Cases Empowering every digital experience Your Apps Customer Workforce Your People Enterprise Your Infrastructure Deliver stellar digital experiences to users Keep workers connected and enjoying seamless app performance Optimize and sustain the flow of your digital supply chain
- 17. 17 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential “Here’s the Data!” Executives Users Service Providers / Partners Operations/ITSM Shared Services NetOps/NOC NetEng/NetArch Cloud and Production PlatformTeams Application Teams “Is it the network?” “Is it the application?” “Where to escalate?” “Is it the Cloud Proxy? DNS” “Is there an Internet outage?” “Why is response time slow?” Provides a Common Operational Language
- 18. 18 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. •How to improve overall visibility Modern WAN SD-WAN Network Devices Endpoints / LAN Employee DX Cloud Security Customer DX BGP Routing CDN providers IS P VoIP IaaS Providers SaaS Providers UCaaS DDoS Security Websites & Apps DNS Services WFH © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
- 19. 19 Learn more Free Trial Next Steps • Subscribe to our blogs https://blog.thousandeyes.com • Get a real-time view of the health of the Internet https://thousandeyes.com/outages • Sign up for a FreeTrial: https://www.thousandeyes.com/signup • Request a demo: https://www.thousandeyes.com/request-demo
- 20. 20 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Editor's Notes
- The IT landscape has fundamentally changed. It used to be that everything was in the enterprise perimeter Applications were the data center You had workers in branch offices You had a managed network connecting those things And you had tools if something went wrong That’s just not the case anymore. Now… Applications are becoming more modular Everything is moving to the cloud Best-of-breed API services Many workers are remote or hybrid. Because of that…networks are everywhere As an enterprise, you need to be able to connect users and apps together over any network The Internet has become the underlay for enterprises today It’s a very different environment than traditional IT
- We’re in a world defined by an entirely new stack. Cloud is the new data center Internet is the new network SaaS is the new app stack – not just for your employees – apps are built top of other apps. Home is the new office The center of gravity is now external. What all these things have in common is that you don’t own any of it – you’ve gained agility, but what you’ve had to give up is control. And you’ve taken on the responsibility to deliver service outcomes across a huge number of dependencies you don’t own.
- The challenge of this new management paradigm is that it requires visibility. But everything outside your environment becomes a big black box. It could be the service provider, it could be an application, it could be an edge service — and you just don’t know. It takes an incredible amount of time and resources just to determine the problem — or you may not find the problem at all. It’s not just about troubleshooting. It’s also about knowing where you optimize, where you should make the investments, and where to pay down your technical debt. [TIP] Question audience on any recent challenges they have faced and/or include a personal customer anecdote with metrics.
- It’s estimated that companies lose $700 billion a year due to downtime. 70% of those outages are caused by cloud providers and ISPs. Downtime is not just massive outages, but also systemic issues. 59% of Fortune 500 companies have nearly 2 hours of downtime every week. That translates into lost business, disruption of the workforce, and reputational damage.
- This is where ThousandEyes comes in… Our mission is to help companies, see, understand and improve connected experiences everywhere How do we do this?
- So… how this works We have thousands of global vantage points: Cloud agents connected to Tier 2 and 3 networks around the globe as well as in public clouds As well as Endpoint agents, which are designed to sit on worker devices And Enterprise agents that can be deployed by enterprises within things they do own. Like on-prem, and their data center, or even in their own virtual private cloud From that, we collect billions of metrics daily across every layer, whether that’s user experience, application, DNS, network routing. We correlate all of these metrics and from that enable collective insight.
- Whether it's customer or internal facing applications. Whether it's your workforce. Whether it's your SD-WAN, secure edge, or SASE infrastructure. We enable you to see across all of these critical areas to understand experience.